Search Results for Consumers. - Narrowed by: Consumer satisfaction.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dConsumers.$0026qf$003dSUBJECT$002509Subject$002509Consumer$002bsatisfaction.$002509Consumer$002bsatisfaction.$0026ps$003d300$0026isd$003dtrue?dt=list2025-05-17T10:14:12ZMake your brand matter : experience-driven solutions to capture customers and keep them loyalent://SD_ILS/0/SD_ILS:576952025-05-17T10:14:12Z2025-05-17T10:14:12Zby Soechtig, Steven G., author.<br/>Format: Books<br/>Publication Date 2022<br/>Managing service excellence : the ultimate guide to building and maintaining a customer-centric organizationent://SD_ILS/0/SD_ILS:575912025-05-17T10:14:12Z2025-05-17T10:14:12Zby Crutcher, C. William, author.<br/>Format: Books<br/>Publication Date 2014<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:176412025-05-17T10:14:12Z2025-05-17T10:14:12Zby Berndt, Adele.<br/>Format: Books<br/>Publication Date 2012<br/>The little book of big customer satisfaction measurementent://SD_ILS/0/SD_ILS:515192025-05-17T10:14:12Z2025-05-17T10:14:12Zby Rao, Ajit, 1962-<br/>Format: Books<br/>Publication Date 2012<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-05-17T10:14:12Z2025-05-17T10:14:12Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Organizational behavior : improving performance and commitment in the workplaceent://SD_ILS/0/SD_ILS:415152025-05-17T10:14:12Z2025-05-17T10:14:12Zby Colquitt, Jason.<br/>Format: Books<br/>Publication Date 2011<br/>Organizational behavior : improving performance and commitment in the workplaceent://SD_ILS/0/SD_ILS:349152025-05-17T10:14:12Z2025-05-17T10:14:12Zby Colquitt, Jason.<br/>Format: Books<br/>Publication Date 2008<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-05-17T10:14:12Z2025-05-17T10:14:12Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Amaze your customers! : creative tips on winning &amp; keeping your customersent://SD_ILS/0/SD_ILS:315262025-05-17T10:14:12Z2025-05-17T10:14:12Zby Zanetti, Daniel.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www.loc.gov/catdir/toc/ecip062/2005030518.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The must-have customer : 7 steps to winning the customer you haven't gotent://SD_ILS/0/SD_ILS:320152025-05-17T10:14:12Z2025-05-17T10:14:12Zby Gordman, Robert.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The solution-centric organizationent://SD_ILS/0/SD_ILS:329602025-05-17T10:14:12Z2025-05-17T10:14:12Zby Eades, Keith M.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008289.html">http://www.loc.gov/catdir/toc/ecip0610/2006008289.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-05-17T10:14:12Z2025-05-17T10:14:12Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>Passionate and profitable : why customer strategies fail and ten steps to do them rightent://SD_ILS/0/SD_ILS:328122025-05-17T10:14:12Z2025-05-17T10:14:12Zby Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-05-17T10:14:12Z2025-05-17T10:14:12Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Researching customer satisfaction &amp; loyalty : how to find out what people really thinkent://SD_ILS/0/SD_ILS:334352025-05-17T10:14:12Z2025-05-17T10:14:12Zby Szwarc, Paul.<br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-05-17T10:14:12Z2025-05-17T10:14:12Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:213362025-05-17T10:14:12Z2025-05-17T10:14:12Zby Thompson, Harvey.<br/>Format: Books<br/>Publication Date 2004<br/>Customer behaviour : consumer behaviour and beyondent://SD_ILS/0/SD_ILS:278512025-05-17T10:14:12Z2025-05-17T10:14:12Zby Widing, Robert E.<br/>Format: Books<br/>Publication Date 2003<br/>Marketing : connecting with customersent://SD_ILS/0/SD_ILS:255262025-05-17T10:14:12Z2025-05-17T10:14:12Zby Harrell, Gilbert D.<br/>Format: Books<br/>Publication Date 2002<br/>The agenda : what every business must do to dominate the decadeent://SD_ILS/0/SD_ILS:246412025-05-17T10:14:12Z2025-05-17T10:14:12Zby Hammer, Michael, 1948-<br/>Format: Books<br/>Publication Date 2001<br/>Emotion marketing : the Hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:316402025-05-17T10:14:12Z2025-05-17T10:14:12Zby Robinette, Scott.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html">http://www.loc.gov/catdir/bios/mh041/00065374.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh021/00065374.html">http://www.loc.gov/catdir/description/mh021/00065374.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/mh021/00065374.html">http://www.loc.gov/catdir/toc/mh021/00065374.html</a><br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-05-17T10:14:12Z2025-05-17T10:14:12Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Customer behavior : consumer behavior & beyondent://SD_ILS/0/SD_ILS:102912025-05-17T10:14:12Z2025-05-17T10:14:12Zby Sheth, Jagdish N.<br/>Format: Books<br/>Publication Date 1999<br/>Satisfaction : a behavioral perspective on the consumerent://SD_ILS/0/SD_ILS:136502025-05-17T10:14:12Z2025-05-17T10:14:12Zby Oliver, Richard L., 1945-2016.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh022/96017899.html">http://catdir.loc.gov/catdir/toc/mh022/96017899.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh022/96017899.html">http://catdir.loc.gov/catdir/description/mh022/96017899.html</a>
Inhaltsverzeichnis <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1547548&custom%5Fatt%5F2=simple%5Fviewer">Satisfaction</a><br/>Format: Books<br/>Publication Date 1997<br/>Aftermarketing : how to keep customers for life through relationship marketingent://SD_ILS/0/SD_ILS:1742025-05-17T10:14:12Z2025-05-17T10:14:12Zby Vavra, Terry G.<br/>Format: Books<br/>Publication Date 1995<br/>Customer first : a strategy for quality serviceent://SD_ILS/0/SD_ILS:111832025-05-17T10:14:12Z2025-05-17T10:14:12Zby Walker, Denis.<br/>Table of contents <a href="http://www.gbv.de/dms/hbz/toc/ht004229383.PDF">http://www.gbv.de/dms/hbz/toc/ht004229383.PDF</a><br/>Format: Books<br/>Publication Date 1990<br/>