Search Results for Customer loyalty.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bloyalty.$0026dt$003dlist$0026ps$003d300?dt=list2025-05-10T17:24:11ZHandbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-05-10T17:24:11Z2025-05-10T17:24:11Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-05-10T17:24:11Z2025-05-10T17:24:11Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:238772025-05-10T17:24:11Z2025-05-10T17:24:11Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2001<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:458762025-05-10T17:24:11Z2025-05-10T17:24:11ZFormat: Books<br/>Publication Date 2011<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:518302025-05-10T17:24:11Z2025-05-10T17:24:11Zby Paharia, Rajat.<br/>Format: Books<br/>Publication Date 2013<br/>Below the line brand intergration will increase sales and customer loyalty : Subaru South Africa as a case studyent://SD_ILS/0/SD_ILS:194272025-05-10T17:24:11Z2025-05-10T17:24:11Zby Rifkind, Daniel.<br/>Format: Manuscript<br/>Publication Date 2007<br/>Researching customer satisfaction &amp; loyalty : how to find out what people really thinkent://SD_ILS/0/SD_ILS:334352025-05-10T17:24:11Z2025-05-10T17:24:11Zby Szwarc, Paul.<br/>Format: Books<br/>Publication Date 2005<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:213362025-05-10T17:24:11Z2025-05-10T17:24:11Zby Thompson, Harvey.<br/>Format: Books<br/>Publication Date 2004<br/>How customer service impacts brand loyalty in the Durban privately owned restaurant industryent://SD_ILS/0/SD_ILS:218532025-05-10T17:24:11Z2025-05-10T17:24:11Zby Hartzer, Tegan<br/>Format: Manuscript<br/>Publication Date 2017<br/>How perceived customer value creates loyalty among a select group of Pick 'n Pay shoppersent://SD_ILS/0/SD_ILS:193902025-05-10T17:24:11Z2025-05-10T17:24:11Zby Mpobole, Mmamelo.<br/>Format: Manuscript<br/>Publication Date 2016<br/>The relationship between service qualities and customer loyalty on aa e-commerce website amongst emerging adults : the case of Takealot.coment://SD_ILS/0/SD_ILS:211032025-05-10T17:24:11Z2025-05-10T17:24:11Zby Landsberg, Calvin.<br/>Format: Manuscript<br/>Publication Date 2016<br/>A triangulation study by means of an online survey identifying how customer service instils customer loyalty amongst Constancia Village customersent://SD_ILS/0/SD_ILS:211142025-05-10T17:24:11Z2025-05-10T17:24:11Zby Stevens, Kim.<br/>Format: Manuscript<br/>Publication Date 2016<br/>Scoring points : how Tesco continues to win customer loyaltyent://SD_ILS/0/SD_ILS:133762025-05-10T17:24:11Z2025-05-10T17:24:11Zby Humby, Clive.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0815/2008013334.html">http://catdir.loc.gov/catdir/toc/ecip0815/2008013334.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=020214159&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=020214159&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2008 2007<br/>Predicting market success : new ways to measure customer loyalty and engage customers with your brandent://SD_ILS/0/SD_ILS:334742025-05-10T17:24:11Z2025-05-10T17:24:11Zby Passikoff, Robert, 1948-<br/>Format: Books<br/>Publication Date 2006<br/>The relationship between loyalty programmes and the customer perception of the brandent://SD_ILS/0/SD_ILS:195892025-05-10T17:24:11Z2025-05-10T17:24:11Zby Vaglietti, Daniela.<br/>Format: Manuscript<br/>Publication Date 2006<br/>The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitabilityent://SD_ILS/0/SD_ILS:130342025-05-10T17:24:11Z2025-05-10T17:24:11Zby Freeland, John G.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh041/2002010873.html">http://catdir.loc.gov/catdir/bios/mh041/2002010873.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh031/2002010873.html">http://catdir.loc.gov/catdir/description/mh031/2002010873.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:576252025-05-10T17:24:11Z2025-05-10T17:24:11Zby Roberts-Lombard, Mornay, editor.<br/>Format: Books<br/>Publication Date 2024<br/>Customer service : skills for successent://SD_ILS/0/SD_ILS:576242025-05-10T17:24:11Z2025-05-10T17:24:11Zby Lucas, Robert W., author.<br/>Format: Books<br/>Publication Date 2023<br/>Make your brand matter : experience-driven solutions to capture customers and keep them loyalent://SD_ILS/0/SD_ILS:576952025-05-10T17:24:11Z2025-05-10T17:24:11Zby Soechtig, Steven G., author.<br/>Format: Books<br/>Publication Date 2022<br/>Brand metrics measuring brand efficacy along the customer journeyent://SD_ILS/0/SD_ILS:572102025-05-10T17:24:11Z2025-05-10T17:24:11Zby Kall, Jacek VerfasserIn.<br/>Format: Books<br/>Publication Date 2022<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:573422025-05-10T17:24:11Z2025-05-10T17:24:11Zby Berndt, A. (Adele), 1966- editor.<br/>Format: Books<br/>Publication Date 2022<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:224482025-05-10T17:24:11Z2025-05-10T17:24:11Zby Roberts-Lombard, Mornay, editor.<br/>Format: Books<br/>Publication Date 2018<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:562812025-05-10T17:24:11Z2025-05-10T17:24:11Zby Berndt, A. (Adele), 1966- editor.<br/>Format: Books<br/>Publication Date 2018<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:554042025-05-10T17:24:11Z2025-05-10T17:24:11Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2015<br/>Consumer behaviourent://SD_ILS/0/SD_ILS:602025-05-10T17:24:11Z2025-05-10T17:24:11Zby Parumasur, Sanjana Brijball, editor.<br/>EBSCO <a href="http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=944643&site=ehost-live">http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=944643&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>Quality management for organizational excellence : introduction to total qualityent://SD_ILS/0/SD_ILS:226562025-05-10T17:24:11Z2025-05-10T17:24:11Zby Goetsch, David L.<br/>Format: Books<br/>Publication Date 2014<br/>Strategy implementationent://SD_ILS/0/SD_ILS:506382025-05-10T17:24:11Z2025-05-10T17:24:11Zby Verweire, Kurt.<br/>Format: Books<br/>Publication Date 2014<br/>Services marketing : an interactive approachent://SD_ILS/0/SD_ILS:509852025-05-10T17:24:11Z2025-05-10T17:24:11Zby Fisk, Raymond P.<br/>Format: Books<br/>Publication Date 2014<br/>Nutritional labels for pregnant customers at Woolworths stores : building brand loyalty among pregnant customers and improving their shopping experienceent://SD_ILS/0/SD_ILS:191862025-05-10T17:24:11Z2025-05-10T17:24:11Zby Tavleieva, Tsvitana.<br/>Format: Manuscript<br/>Publication Date 2013<br/>How to sell to retail : the secrets of getting your product to marketent://SD_ILS/0/SD_ILS:495052025-05-10T17:24:11Z2025-05-10T17:24:11Zby Rayner, Clare.<br/>Format: Books<br/>Publication Date 2013<br/>Marketing database analytics : transforming data for competitive advantageent://SD_ILS/0/SD_ILS:501132025-05-10T17:24:11Z2025-05-10T17:24:11Zby Banasiewicz, Andrew D.<br/>Format: Books<br/>Publication Date 2013<br/>Emarketing excellence : planning and optimizing your digital marketingent://SD_ILS/0/SD_ILS:510282025-05-10T17:24:11Z2025-05-10T17:24:11Zby Chaffey, Dave, 1963-<br/>Format: Books<br/>Publication Date 2013<br/>Outlaw : fight for your customers &amp; sell without fearent://SD_ILS/0/SD_ILS:510542025-05-10T17:24:11Z2025-05-10T17:24:11Zby Leyshan, Trent, author.<br/>Format: Regular print<br/>Publication Date 2013<br/>Superstar leadership : a 31-day plan to motivate people, communicate positively, and get everyone on your sideent://SD_ILS/0/SD_ILS:533522025-05-10T17:24:11Z2025-05-10T17:24:11Zby Conlow, Rick.<br/>Format: Books<br/>Publication Date 2013<br/>Selling through someone else : how to use agile sales networks and partners to sell moreent://SD_ILS/0/SD_ILS:542742025-05-10T17:24:11Z2025-05-10T17:24:11Zby Wollan, Robert, 1957-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html</a><br/>Format: Books<br/>Publication Date 2013<br/>Consumer behaviourent://SD_ILS/0/SD_ILS:159302025-05-10T17:24:11Z2025-05-10T17:24:11Zby Parumasur, Sanjana Brijball.<br/>Format: Books<br/>Publication Date 2012<br/>Customer service : skills for successent://SD_ILS/0/SD_ILS:64882025-05-10T17:24:11Z2025-05-10T17:24:11Zby Lucas, Robert W.<br/>Format: Books<br/>Publication Date 2012<br/>The little book of big customer satisfaction measurementent://SD_ILS/0/SD_ILS:515192025-05-10T17:24:11Z2025-05-10T17:24:11Zby Rao, Ajit, 1962-<br/>Format: Books<br/>Publication Date 2012<br/>Online consumer behavior : theory and research in social media, advertising, and e-tailent://SD_ILS/0/SD_ILS:510232025-05-10T17:24:11Z2025-05-10T17:24:11Zby Close, Angeline, editor.<br/>Format: Books<br/>Publication Date 2012<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:465492025-05-10T17:24:11Z2025-05-10T17:24:11Zby Bell, Chip R.<br/>Format: Books<br/>Publication Date 2011<br/>Corporate social strategy : stakeholder engagement and competitive advantageent://SD_ILS/0/SD_ILS:456042025-05-10T17:24:11Z2025-05-10T17:24:11Zby Husted, Bryan, 1957-<br/>Cover image <a href="http://assets.cambridge.org/97805211/97649/cover/9780521197649.jpg">http://assets.cambridge.org/97805211/97649/cover/9780521197649.jpg</a><br/>Format: Books<br/>Publication Date 2011<br/>Services marketing.ent://SD_ILS/0/SD_ILS:561172025-05-10T17:24:11Z2025-05-10T17:24:11Zby Bateson, John E. G.<br/>Format: Books<br/>Publication Date 2011<br/>Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customersent://SD_ILS/0/SD_ILS:405722025-05-10T17:24:11Z2025-05-10T17:24:11Zby Cakim, Idil Miriam, 1974-<br/>Format: Books<br/>Publication Date 2010<br/>The dragonfly effect : quick, effective, and powerful ways to use social media to drive social changeent://SD_ILS/0/SD_ILS:439082025-05-10T17:24:11Z2025-05-10T17:24:11Zby Aaker, Jennifer Lynn.<br/>Format: Books<br/>Publication Date 2010<br/>A critical analysis of how premium automoblie manufacturer such as Audi and BMW attempt to create loyal customers during 2008/2009 economic crisisent://SD_ILS/0/SD_ILS:189502025-05-10T17:24:11Z2025-05-10T17:24:11Zby Ellis, Michael Roy.<br/>Format: Manuscript<br/>Publication Date 2009<br/>Marketing managementent://SD_ILS/0/SD_ILS:163922025-05-10T17:24:11Z2025-05-10T17:24:11Zby Kotler, Philip.<br/>Table of contents <a href="http://www.gbv.de/dms/zbw/563370777.pdf">Kostenfrei</a>
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Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html">http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html</a><br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:228002025-05-10T17:24:11Z2025-05-10T17:24:11Zby Boshoff, Christo.<br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:169912025-05-10T17:24:11Z2025-05-10T17:24:11Zby Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
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Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html">http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2007<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-05-10T17:24:11Z2025-05-10T17:24:11Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-05-10T17:24:11Z2025-05-10T17:24:11Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
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Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>Value-driven channel strategy : extending the lean approachent://SD_ILS/0/SD_ILS:320282025-05-10T17:24:11Z2025-05-10T17:24:11Zby Reidenbach, R. Eric.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0511/2005011610.html">http://www.loc.gov/catdir/toc/ecip0511/2005011610.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-05-10T17:24:11Z2025-05-10T17:24:11Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Strategic database marketingent://SD_ILS/0/SD_ILS:375812025-05-10T17:24:11Z2025-05-10T17:24:11Zby Hughes, Arthur Middleton.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip059/2005006389.html">http://www.loc.gov/catdir/toc/ecip059/2005006389.html</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Consumer behaviourent://SD_ILS/0/SD_ILS:130522025-05-10T17:24:11Z2025-05-10T17:24:11Zby Cant, M. C. (Michael Colin), 1957-<br/>Format: Books<br/>Publication Date 2006<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:167042025-05-10T17:24:11Z2025-05-10T17:24:11Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0513/2005015341.html">http://catdir.loc.gov/catdir/toc/ecip0513/2005015341.html</a>
Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2227800&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2227800&custom_att_2=simple_viewer</a><br/>Format: Books<br/>Publication Date 2006<br/>Market-based management : strategies for growing customer value and profitabilityent://SD_ILS/0/SD_ILS:199132025-05-10T17:24:11Z2025-05-10T17:24:11Zby Best, Roger J.<br/>Format: Books<br/>Publication Date 2005<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-05-10T17:24:11Z2025-05-10T17:24:11Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The loyalty advantage : essential steps to energize your company, your customers, your brandent://SD_ILS/0/SD_ILS:328082025-05-10T17:24:11Z2025-05-10T17:24:11Zby Durkin, Dianne M., 1947-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip055/2004030979.html">http://www.loc.gov/catdir/toc/ecip055/2004030979.html</a><br/>Format: Books<br/>Publication Date 2005<br/>ProfitBrand : how to increase the profitability, accountability & sustainability of brandsent://SD_ILS/0/SD_ILS:117012025-05-10T17:24:11Z2025-05-10T17:24:11Zby Wreden, Nick.<br/>ebrary <a href="http://site.ebrary.com/id/10096170">http://site.ebrary.com/id/10096170</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html">http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html">http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buyent://SD_ILS/0/SD_ILS:160142025-05-10T17:24:11Z2025-05-10T17:24:11Zby Stinnett, Bill.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html">http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh051/2004019679.html">http://catdir.loc.gov/catdir/bios/mh051/2004019679.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh051/2004019679.html">http://catdir.loc.gov/catdir/description/mh051/2004019679.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Kellogg on branding : the marketing faculty of the Kellogg School of Managementent://SD_ILS/0/SD_ILS:164882025-05-10T17:24:11Z2025-05-10T17:24:11Zby Tybout, Alice M.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html">http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The culting of brands : when customers become true believersent://SD_ILS/0/SD_ILS:78972025-05-10T17:24:11Z2025-05-10T17:24:11Zby Atkin, Douglas.<br/>Sample text <a href="http://catdir.loc.gov/catdir/enhancements/fy0720/2004044283-s.html">http://catdir.loc.gov/catdir/enhancements/fy0720/2004044283-s.html</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy045/2004044283.html">http://catdir.loc.gov/catdir/toc/fy045/2004044283.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0720/2004044283-b.html">http://catdir.loc.gov/catdir/enhancements/fy0720/2004044283-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0720/2004044283-d.html">http://catdir.loc.gov/catdir/enhancements/fy0720/2004044283-d.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The culting of brands : turn your customers into true believersent://SD_ILS/0/SD_ILS:78992025-05-10T17:24:11Z2025-05-10T17:24:11Zby Atkin, Douglas.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy045/2004044283.html">http://catdir.loc.gov/catdir/toc/fy045/2004044283.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-05-10T17:24:11Z2025-05-10T17:24:11Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>Consumer insight : how to use data and market research to get closer to your customerent://SD_ILS/0/SD_ILS:292652025-05-10T17:24:11Z2025-05-10T17:24:11Zby Stone, Merlin, 1948-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004014622.html">http://www.loc.gov/catdir/toc/ecip0419/2004014622.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:180522025-05-10T17:24:11Z2025-05-10T17:24:11Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2003 2002<br/>Mastering the complex sale : how to compete and win when the stakes are high!ent://SD_ILS/0/SD_ILS:303492025-05-10T17:24:11Z2025-05-10T17:24:11Zby Thull, Jeff, 1949-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002153141.html">http://www.loc.gov/catdir/toc/wiley031/2002153141.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley039/2002153141.html">http://www.loc.gov/catdir/description/wiley039/2002153141.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley045/2002153141.html">http://www.loc.gov/catdir/bios/wiley045/2002153141.html</a><br/>Format: Books<br/>Publication Date 2003<br/>AdValue : twenty ways advertising works for businessent://SD_ILS/0/SD_ILS:98232025-05-10T17:24:11Z2025-05-10T17:24:11Zby Butterfield, Leslie, 1952-<br/>Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=288850">http://public.eblib.com/choice/publicfullrecord.aspx?p=288850</a>
ebrary <a href="http://site.ebrary.com/id/10169897">http://site.ebrary.com/id/10169897</a>
EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=104763">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=104763</a>
MyiLibrary <a href="http://www.myilibrary.com?id=96636">http://www.myilibrary.com?id=96636</a>
Taylor & Francis <a href="http://www.tandfebooks.com/isbn/9780080471877">http://www.tandfebooks.com/isbn/9780080471877</a><br/>Format: Electronic Resources<br/>Publication Date 2003<br/>AdValue : twenty ways advertising works for businessent://SD_ILS/0/SD_ILS:165742025-05-10T17:24:11Z2025-05-10T17:24:11Zby Butterfield, Leslie, 1952-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/els031/2002043685.html">http://catdir.loc.gov/catdir/toc/els031/2002043685.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/els031/2002043685.html">http://catdir.loc.gov/catdir/description/els031/2002043685.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Consumer behaviour : implications for marketing strategyent://SD_ILS/0/SD_ILS:270622025-05-10T17:24:11Z2025-05-10T17:24:11Zby Neal, Cathy M.<br/>Format: Books<br/>Publication Date 2002<br/>Principles of service marketing and managementent://SD_ILS/0/SD_ILS:166642025-05-10T17:24:11Z2025-05-10T17:24:11Zby Lovelock, Christopher H.<br/>Format: Books<br/>Publication Date 2002<br/>Customer equity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:246862025-05-10T17:24:11Z2025-05-10T17:24:11Zby Blattberg, Robert C., 1942-<br/>Format: Books<br/>Publication Date 2001<br/>Direct and interactive marketingent://SD_ILS/0/SD_ILS:246942025-05-10T17:24:11Z2025-05-10T17:24:11Zby Sargeant, Adrian.<br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-05-10T17:24:11Z2025-05-10T17:24:11Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Small business management : an entrepreneurial emphasisent://SD_ILS/0/SD_ILS:173552025-05-10T17:24:11Z2025-05-10T17:24:11Zby Longenecker, Justin G. (Justin Gooderl), 1917-2005.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1513/99029259-b.html">http://catdir.loc.gov/catdir/enhancements/fy1513/99029259-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1513/99029259-d.html">http://catdir.loc.gov/catdir/enhancements/fy1513/99029259-d.html</a><br/>Format: Books<br/>Publication Date 2000<br/>Commitment-led marketing : the key to brand profits is in the customer's mindent://SD_ILS/0/SD_ILS:173842025-05-10T17:24:11Z2025-05-10T17:24:11Zby Hofmeyr, J. H. (Jan H.)<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/wiley021/2001281572.html">http://catdir.loc.gov/catdir/toc/wiley021/2001281572.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/wiley042/2001281572.html">http://catdir.loc.gov/catdir/bios/wiley042/2001281572.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/wiley035/2001281572.html">http://catdir.loc.gov/catdir/description/wiley035/2001281572.html</a><br/>Format: Books<br/>Publication Date 2000<br/>Brand spirit : how cause related marketing builds brandsent://SD_ILS/0/SD_ILS:206832025-05-10T17:24:11Z2025-05-10T17:24:11Zby Pringle, Hamish.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/onix01/99013354.html">http://catdir.loc.gov/catdir/toc/onix01/99013354.html</a>
Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1233063&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1233063&custom_att_2=simple_viewer</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/wiley041/99013354.html">http://catdir.loc.gov/catdir/bios/wiley041/99013354.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/wiley031/99013354.html">http://catdir.loc.gov/catdir/description/wiley031/99013354.html</a>
Cover <a href="http://swbplus.bsz-bw.de/bsz076176711cov.htm">http://swbplus.bsz-bw.de/bsz076176711cov.htm</a><br/>Format: Books<br/>Publication Date 1999<br/>Exploring direct marketingent://SD_ILS/0/SD_ILS:265132025-05-10T17:24:11Z2025-05-10T17:24:11Zby O'Malley, Lisa.<br/>Format: Books<br/>Publication Date 1999<br/>Customer behavior : consumer behavior & beyondent://SD_ILS/0/SD_ILS:102912025-05-10T17:24:11Z2025-05-10T17:24:11Zby Sheth, Jagdish N.<br/>Format: Books<br/>Publication Date 1999<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:136372025-05-10T17:24:11Z2025-05-10T17:24:11Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 1999<br/>Advances in relationship marketingent://SD_ILS/0/SD_ILS:3042025-05-10T17:24:11Z2025-05-10T17:24:11Zby Payne, Adrian.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 1995<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-05-10T17:24:11Z2025-05-10T17:24:11ZFormat: Books<br/>Publication Date 1994<br/>