Search Results for Customer loyalty. - Narrowed by: IIEMSASirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bloyalty.$0026qf$003dAFL_LIBRARY$002509Advanced$002bSearch$002bLocation$0025091$00253AIIEMSA$002509IIEMSA$0026ps$003d300?dt=list2025-10-09T13:26:30ZHandbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-10-09T13:26:30Z2025-10-09T13:26:30Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-10-09T13:26:30Z2025-10-09T13:26:30Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:238772025-10-09T13:26:30Z2025-10-09T13:26:30Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2001<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:458762025-10-09T13:26:30Z2025-10-09T13:26:30ZFormat: Books<br/>Publication Date 2011<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:518302025-10-09T13:26:30Z2025-10-09T13:26:30Zby Paharia, Rajat.<br/>Format: Books<br/>Publication Date 2013<br/>Researching customer satisfaction &amp; loyalty : how to find out what people really thinkent://SD_ILS/0/SD_ILS:334352025-10-09T13:26:30Z2025-10-09T13:26:30Zby Szwarc, Paul.<br/>Format: Books<br/>Publication Date 2005<br/>Predicting market success : new ways to measure customer loyalty and engage customers with your brandent://SD_ILS/0/SD_ILS:334742025-10-09T13:26:30Z2025-10-09T13:26:30Zby Passikoff, Robert, 1948-<br/>Format: Books<br/>Publication Date 2006<br/>Quality management for organizational excellence : introduction to total qualityent://SD_ILS/0/SD_ILS:226562025-10-09T13:26:30Z2025-10-09T13:26:30Zby Goetsch, David L.<br/>Format: Books<br/>Publication Date 2014<br/>Services marketing : an interactive approachent://SD_ILS/0/SD_ILS:509852025-10-09T13:26:30Z2025-10-09T13:26:30Zby Fisk, Raymond P.<br/>Format: Books<br/>Publication Date 2014<br/>Strategy implementationent://SD_ILS/0/SD_ILS:506382025-10-09T13:26:30Z2025-10-09T13:26:30Zby Verweire, Kurt.<br/>Format: Books<br/>Publication Date 2014<br/>How to sell to retail : the secrets of getting your product to marketent://SD_ILS/0/SD_ILS:495052025-10-09T13:26:30Z2025-10-09T13:26:30Zby Rayner, Clare.<br/>Format: Books<br/>Publication Date 2013<br/>Marketing database analytics : transforming data for competitive advantageent://SD_ILS/0/SD_ILS:501132025-10-09T13:26:30Z2025-10-09T13:26:30Zby Banasiewicz, Andrew D.<br/>Format: Books<br/>Publication Date 2013<br/>Outlaw : fight for your customers &amp; sell without fearent://SD_ILS/0/SD_ILS:510542025-10-09T13:26:30Z2025-10-09T13:26:30Zby Leyshan, Trent, author.<br/>Format: Regular print<br/>Publication Date 2013<br/>Emarketing excellence : planning and optimizing your digital marketingent://SD_ILS/0/SD_ILS:510282025-10-09T13:26:30Z2025-10-09T13:26:30Zby Chaffey, Dave, 1963-<br/>Format: Books<br/>Publication Date 2013<br/>Superstar leadership : a 31-day plan to motivate people, communicate positively, and get everyone on your sideent://SD_ILS/0/SD_ILS:533522025-10-09T13:26:30Z2025-10-09T13:26:30Zby Conlow, Rick.<br/>Format: Books<br/>Publication Date 2013<br/>Selling through someone else : how to use agile sales networks and partners to sell moreent://SD_ILS/0/SD_ILS:542742025-10-09T13:26:30Z2025-10-09T13:26:30Zby Wollan, Robert, 1957-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html</a><br/>Format: Books<br/>Publication Date 2013<br/>Consumer behaviourent://SD_ILS/0/SD_ILS:159302025-10-09T13:26:30Z2025-10-09T13:26:30Zby Parumasur, Sanjana Brijball.<br/>Format: Books<br/>Publication Date 2012<br/>The little book of big customer satisfaction measurementent://SD_ILS/0/SD_ILS:515192025-10-09T13:26:30Z2025-10-09T13:26:30Zby Rao, Ajit, 1962-<br/>Format: Books<br/>Publication Date 2012<br/>Online consumer behavior : theory and research in social media, advertising, and e-tailent://SD_ILS/0/SD_ILS:510232025-10-09T13:26:30Z2025-10-09T13:26:30Zby Close, Angeline, editor.<br/>Format: Books<br/>Publication Date 2012<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:465492025-10-09T13:26:30Z2025-10-09T13:26:30Zby Bell, Chip R.<br/>Format: Books<br/>Publication Date 2011<br/>Corporate social strategy : stakeholder engagement and competitive advantageent://SD_ILS/0/SD_ILS:456042025-10-09T13:26:30Z2025-10-09T13:26:30Zby Husted, Bryan, 1957-<br/>Cover image <a href="http://assets.cambridge.org/97805211/97649/cover/9780521197649.jpg">http://assets.cambridge.org/97805211/97649/cover/9780521197649.jpg</a><br/>Format: Books<br/>Publication Date 2011<br/>Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customersent://SD_ILS/0/SD_ILS:405722025-10-09T13:26:30Z2025-10-09T13:26:30Zby Cakim, Idil Miriam, 1974-<br/>Format: Books<br/>Publication Date 2010<br/>The dragonfly effect : quick, effective, and powerful ways to use social media to drive social changeent://SD_ILS/0/SD_ILS:439082025-10-09T13:26:30Z2025-10-09T13:26:30Zby Aaker, Jennifer Lynn.<br/>Format: Books<br/>Publication Date 2010<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:228002025-10-09T13:26:30Z2025-10-09T13:26:30Zby Boshoff, Christo.<br/>Format: Books<br/>Publication Date 2009<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-10-09T13:26:30Z2025-10-09T13:26:30Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:169912025-10-09T13:26:30Z2025-10-09T13:26:30Zby Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
<a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017032662&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html">http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2007<br/>Consumer behaviourent://SD_ILS/0/SD_ILS:130522025-10-09T13:26:30Z2025-10-09T13:26:30Zby Cant, M. C. (Michael Colin), 1957-<br/>Format: Books<br/>Publication Date 2006<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-10-09T13:26:30Z2025-10-09T13:26:30Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>Value-driven channel strategy : extending the lean approachent://SD_ILS/0/SD_ILS:320282025-10-09T13:26:30Z2025-10-09T13:26:30Zby Reidenbach, R. Eric.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0511/2005011610.html">http://www.loc.gov/catdir/toc/ecip0511/2005011610.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-10-09T13:26:30Z2025-10-09T13:26:30Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Strategic database marketingent://SD_ILS/0/SD_ILS:375812025-10-09T13:26:30Z2025-10-09T13:26:30Zby Hughes, Arthur Middleton.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip059/2005006389.html">http://www.loc.gov/catdir/toc/ecip059/2005006389.html</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-10-09T13:26:30Z2025-10-09T13:26:30Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Kellogg on branding : the marketing faculty of the Kellogg School of Managementent://SD_ILS/0/SD_ILS:164882025-10-09T13:26:30Z2025-10-09T13:26:30Zby Tybout, Alice M.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html">http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Market-based management : strategies for growing customer value and profitabilityent://SD_ILS/0/SD_ILS:199132025-10-09T13:26:30Z2025-10-09T13:26:30Zby Best, Roger J.<br/>Format: Books<br/>Publication Date 2005<br/>Consumer insight : how to use data and market research to get closer to your customerent://SD_ILS/0/SD_ILS:292652025-10-09T13:26:30Z2025-10-09T13:26:30Zby Stone, Merlin, 1948-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004014622.html">http://www.loc.gov/catdir/toc/ecip0419/2004014622.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-10-09T13:26:30Z2025-10-09T13:26:30Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:180522025-10-09T13:26:30Z2025-10-09T13:26:30Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2003 2002<br/>Mastering the complex sale : how to compete and win when the stakes are high!ent://SD_ILS/0/SD_ILS:303492025-10-09T13:26:30Z2025-10-09T13:26:30Zby Thull, Jeff, 1949-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002153141.html">http://www.loc.gov/catdir/toc/wiley031/2002153141.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley039/2002153141.html">http://www.loc.gov/catdir/description/wiley039/2002153141.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley045/2002153141.html">http://www.loc.gov/catdir/bios/wiley045/2002153141.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Consumer behaviour : implications for marketing strategyent://SD_ILS/0/SD_ILS:270622025-10-09T13:26:30Z2025-10-09T13:26:30Zby Neal, Cathy M.<br/>Format: Books<br/>Publication Date 2002<br/>Customer equity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:246862025-10-09T13:26:30Z2025-10-09T13:26:30Zby Blattberg, Robert C., 1942-<br/>Format: Books<br/>Publication Date 2001<br/>Direct and interactive marketingent://SD_ILS/0/SD_ILS:246942025-10-09T13:26:30Z2025-10-09T13:26:30Zby Sargeant, Adrian.<br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-10-09T13:26:30Z2025-10-09T13:26:30Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Exploring direct marketingent://SD_ILS/0/SD_ILS:265132025-10-09T13:26:30Z2025-10-09T13:26:30Zby O'Malley, Lisa.<br/>Format: Books<br/>Publication Date 1999<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:136372025-10-09T13:26:30Z2025-10-09T13:26:30Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 1999<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-10-09T13:26:30Z2025-10-09T13:26:30ZFormat: Books<br/>Publication Date 1994<br/>