Search Results for Customer relations -- Management.

Relationship marketing and customer relationship management

2025-10-04T19:32:12Z

by Roberts-Lombard, Mornay, editor.
Format: Books
Publication Date 2024

ABC's of relationship selling through service

2025-10-04T19:32:12Z

by Futrell, Charles, author.
Format: Books
Publication Date 2019

Supplier relationship management : unlocking the hidden value in your supply base

2025-10-04T19:32:12Z

by O'Brien, Jonathan, 1967- author.
Format: Books
Publication Date 2018

Relationship marketing and customer relationship management

2025-10-04T19:32:12Z

by Roberts-Lombard, Mornay, editor.
Format: Books
Publication Date 2018

Customer relationship management : concepts and technologies

2025-10-04T19:32:12Z

by Buttle, Francis.
Format: Books
Publication Date 2015

Marketing management

2025-10-04T19:32:12Z

by Marshall, Greg W.
Format: Books
Publication Date 2015

Relationship marketing and customer relationship management

2025-10-04T19:32:12Z

by Brink, A. (Annekie)
Format: Books
Publication Date 2014

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

2025-10-04T19:32:12Z

by Crutcher, C. William, author.
Format: Books
Publication Date 2014

Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement

2025-10-04T19:32:12Z

by Paharia, Rajat.
Format: Books
Publication Date 2013

Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presence

2025-10-04T19:32:12Z

by Lewis, Mike, 1975-
Format: Books
Publication Date 2013

Marketing

2025-10-04T19:32:12Z

by Kotler, Philip, 1931-
Format: Books
Publication Date 2013

The complete marketer : 60 essential concepts for marketing excellence

2025-10-04T19:32:12Z

by McDonald, Malcolm.
Format: Books
Publication Date 2013

Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work

2025-10-04T19:32:12Z

by Grandey, Alicia.
Format: Books
Publication Date 2013

Relationship marketing and customer relationship management

2025-10-04T19:32:12Z

by Berndt, Adele.
Format: Books
Publication Date 2012

The conversation company : boost your business through culture, people and social media

2025-10-04T19:32:12Z

by Van Belleghem, Steven.
Format: Books
Publication Date 2012

The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers

2025-10-04T19:32:12Z

by Metz, Adam.
Format: Books
Publication Date 2012

Statistical methods in customer relationship management

2025-10-04T19:32:12Z

by Kumar, V., 1957-
Format: Books
Publication Date 2012

Managing customer relationships : a strategic framework

2025-10-04T19:32:12Z

by Peppers, Don.
Format: Books
Publication Date 2011

Harvard business review on reinventing your marketing.

2025-10-04T19:32:12Z

Format: Books
Publication Date 2011

The IABC handbook of organizational communication : a guide to internal communication, public relations, marketing, and leadership

2025-10-04T19:32:12Z

by Gillis, Tamara L.
Inhaltsverzeichnis Inhaltsverzeichnis
Format: Books
Publication Date 2011

Introduction to marketing

2025-10-04T19:32:12Z

by McDaniel, Carl, Jr., 1941-
Format: Books
Publication Date 2011

Hospitality and travel marketing

2025-10-04T19:32:12Z

by Morrison, Alastair M.
Format: Books
Publication Date 2010

Relationship selling

2025-10-04T19:32:12Z

by Johnston, Mark W.
Format: Books
Publication Date 2010

Customer experience : future trends and insights

2025-10-04T19:32:12Z

by Shaw, Colin, 1958-
Format: Books
Publication Date 2010

The relationship revolution : closing the customer promise gap

2025-10-04T19:32:12Z

by Hochman, Larry.
Format: Books
Publication Date 2010

Public relations strategy

2025-10-04T19:32:12Z

by Oliver, Sandra.
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=301107&site=ehost-live 123Library http://www.123library.org/book_details/?id=98917 Dawsonera http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9780749458652 Ebook Library http://public.eblib.com/choice/publicfullrecord.aspx?p=480545 ebrary http://site.ebrary.com/id/10364972
Format: Books
Publication Date 2010

Strategic customer management : strategizing the sales organization

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by Piercy, Nigel F.
Volltext http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=9780199544509
Format: Books
Publication Date 2009

Open innovation in the financial services : growing through openness, flexibility and customer integration

2025-10-04T19:32:12Z

by Fasnacht, Daniel, 1964-
Format: Books
Publication Date 2009

Relationship marketing and customer relationship management

2025-10-04T19:32:12Z

by Brink, A. (Annekie)
Klappentext Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2008

Principles of customer relationship management

2025-10-04T19:32:12Z

by Baran, Roger Joseph, 1945-
Format: Books
Publication Date 2008

Built to serve : how to drive the bottom line with people-first practices

2025-10-04T19:32:12Z

by Sanders, Dan J.
Format: Books
Publication Date 2008

The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competition

2025-10-04T19:32:12Z

by Cordón, Carlos.
http://www.gbv.de/dms/zbw/564794457.pdf
Format: Books
Publication Date 2008

Customer care excellence : how to create an effective customer focus

2025-10-04T19:32:12Z

by Cook, Sarah, 1955-
Format: Books
Publication Date 2008

Customer relationship management : a global perspective

2025-10-04T19:32:12Z

by Raab, Gerhard.
Format: Books
Publication Date 2008

The DNA of customer experience : how emotions drive value

2025-10-04T19:32:12Z

by Shaw, Colin.
http://www.gbv.de/dms/zbw/525506470.pdf
Format: Books
Publication Date 2007

Integrated advertising, promotion, and marketing communications

2025-10-04T19:32:12Z

by Clow, Kenneth E.
Format: Books
Publication Date 2007

What the customer wants you to know : how everybody needs to think differently about sales

2025-10-04T19:32:12Z

by Charan, Ram.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html
Format: Books
Publication Date 2007

The lovemarks effect : winning in the consumer revolution

2025-10-04T19:32:12Z

by Roberts, Kevin, 1949-
Format: Books
Publication Date 2006

Converting customer value : from retention to profit

2025-10-04T19:32:12Z

by Murphy, John A., 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005020017.html Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html
Format: Books
Publication Date 2006

Beyond six sigma : profitable growth throuth customer value creation

2025-10-04T19:32:12Z

by Plaster, Gary.
Table of contents only http://www.loc.gov/catdir/toc/ecip0517/2005023556.html Publisher description http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html
Format: Books
Publication Date 2006

Customer service delivery : research and best practices

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by Fogli, Lawrence.
Format: Books
Publication Date 2006

Outside innovation : how your customers will co-design your company's future

2025-10-04T19:32:12Z

by Seybold, Patricia B.
Format: Books
Publication Date 2006

The outside-in corporation : how to build a customer-centric organization for breakthrough results

2025-10-04T19:32:12Z

by Bund, Barbara.
Table of contents only http://www.loc.gov/catdir/toc/ecip0516/2005021008.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005021008-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005021008-d.html
Format: Books
Publication Date 2006

Electronic customer relationship management

2025-10-04T19:32:12Z

by Fjermestad, Jerry.
Format: Books
Publication Date 2006

Handbook of CRM : achieving excellence in customer management

2025-10-04T19:32:12Z

by Payne, Adrian.
Format: Books
Publication Date 2006

151 quick ideas to get new customers

2025-10-04T19:32:12Z

by Wilson, Jerry R.
Format: Books
Publication Date 2006

Introduction to marketing

2025-10-04T19:32:12Z

by Lamb, Charles W.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2006 2005

Kellogg on branding : the marketing faculty of the Kellogg School of Management

2025-10-04T19:32:12Z

by Tybout, Alice M.
Table of contents http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html
Format: Books
Publication Date 2005

Human resource management : rhetorics and realities

2025-10-04T19:32:12Z

by Legge, Karen.
Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004042336.html Publisher description http://www.loc.gov/catdir/description/hol053/2004042336.html Table of contents http://www.loc.gov/catdir/toc/hol052/2004042336.html
Format: Books
Publication Date 2005

Contemporary marketing 2005

2025-10-04T19:32:12Z

by Boone, Louis E.
Format: Books
Publication Date 2005

Passionate and profitable : why customer strategies fail and ten steps to do them right

2025-10-04T19:32:12Z

by Arussy, Lior.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Format: Books
Publication Date 2005

Managing learning and communication systems as business assets : how to engineer organizational performance and demonstrate value

2025-10-04T19:32:12Z

by Gayeski, Diane M. (Diane Mary), 1953-
Format: Books
Publication Date 2005

The resilient enterprise : overcoming vulnerability for competitive advantage

2025-10-04T19:32:12Z

by Sheffi, Yosef, 1948-
Table of contents only http://www.loc.gov/catdir/toc/fy0613/2005040875.html
Format: Books
Publication Date 2005

Introduction to foodservice

2025-10-04T19:32:12Z

by Payne-Palacio, June.
Format: Books
Publication Date 2005

ProfitBrand : how to increase the profitability, accountability & sustainability of brands

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by Wreden, Nick.
ebrary http://site.ebrary.com/id/10096170 Table of contents http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html
Format: Books
Publication Date 2005

Customer relationship management & customer service

2025-10-04T19:32:12Z

by Brink, A. (Annekie)
Format: Books
Publication Date 2004

Making the client connection : maximizing the power of your personality, presentations, and presence

2025-10-04T19:32:12Z

by DeMoss, Gary.
Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024692.html
Format: Books
Publication Date 2004

Culture and positioning as determinants of strategy : personality and the business organization

2025-10-04T19:32:12Z

by Ellson, Tony, 1953-
Table of contents http://www.loc.gov/catdir/toc/fy046/2003065683.html Publisher description http://www.loc.gov/catdir/description/hol053/2003065683.html Contributor biographical information http://www.loc.gov/catdir/bios/hol056/2003065683.html
Format: Books
Publication Date 2004

The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arena

2025-10-04T19:32:12Z

by Bacon, Terry R.
Table of contents http://www.loc.gov/catdir/toc/ecip0411/2003024328.html
Format: Books
Publication Date 2004

Consumer insight : how to use data and market research to get closer to your customer

2025-10-04T19:32:12Z

by Stone, Merlin, 1948-
Table of contents http://www.loc.gov/catdir/toc/ecip0419/2004014622.html
Format: Books
Publication Date 2004

101 marketing strategies for accounting, law, consulting, and professional services firms

2025-10-04T19:32:12Z

by Waugh, Troy.
Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Format: Books
Publication Date 2004

Principles of marketing

2025-10-04T19:32:12Z

by Kotler, Philip.
Format: Books
Publication Date 2004

Customer relationship management : concepts and tools

2025-10-04T19:32:12Z

by Buttle, Francis.
Format: Books
Publication Date 2004

Corporate communications : a 21st century primer

2025-10-04T19:32:12Z

by Fernandez, Joseph, 1968-
Table of contents http://catdir.loc.gov/catdir/toc/ecip0422/2004019688.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0657/2004019688-d.html
Format: Books
Publication Date 2004

International marketing

2025-10-04T19:32:12Z

by Czinkota, Michael R.
Format: Books
Publication Date 2004

The businessperson's toolbox of really useful business ideas. 2

2025-10-04T19:32:12Z

by Brooks, Ian Royston, 1948-
Format: Books
Publication Date 2003

The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability

2025-10-04T19:32:12Z

by Freeland, John G.
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2002010873.html Publisher description http://catdir.loc.gov/catdir/description/mh031/2002010873.html
Format: Books
Publication Date 2003

Dealing with difficult people

2025-10-04T19:32:12Z

by Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: Books
Publication Date 2002

Customer relationship management

2025-10-04T19:32:12Z

by Anderson, Kristin, 1962-
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh051/2002277589.html Publisher description http://catdir.loc.gov/catdir/description/mh051/2002277589.html
Format: Books
Publication Date 2002

The CRM handbook : a business guide to customer relationship management

2025-10-04T19:32:12Z

by Dyché, Jill.
Format: Books
Publication Date 2002

Hospitality and travel marketing

2025-10-04T19:32:12Z

by Morrison, Alastair M.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html
Format: Books
Publication Date 2002

How to measure human resources management

2025-10-04T19:32:12Z

by Fitz-enz, Jac.
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587 Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2001056212.html
Format: Books
Publication Date 2002

How to get new business in 90 days and keep it forever

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by Evans, Wendy, 1940-
Format: Books
Publication Date 2001

E-business & e-commerce : how to program

2025-10-04T19:32:12Z

by Deitel, Harvey M., 1945-
Format: Books
Publication Date 2001

Wired marketing : energizing business for e-commerce

2025-10-04T19:32:12Z

by Hardaker, Glenn.
Format: Books
Publication Date 2001

Principles of marketing

2025-10-04T19:32:12Z

by Kotler, Philip.
Format: Electronic Resources
Publication Date 2001

Human relations in business : developing interpersonal and leadership skills

2025-10-04T19:32:12Z

by Aamodt, Michael G.
Format: Books
Publication Date 2001

Call centre effectiveness

2025-10-04T19:32:12Z

by Els, Lien.
Format: Books
Publication Date 2000

The psychology of customer service

2025-10-04T19:32:12Z

by Jude, Brian.
Format: Books
Publication Date 1998 1990

Advances in relationship marketing

2025-10-04T19:32:12Z

by Payne, Adrian.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 1995

I was your customer

2025-10-04T19:32:12Z

by Cheales, Peter.
Format: Books
Publication Date 1994