Search Results for Customer relations.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002brelations.$0026ps$003d300?dt=list2025-10-05T01:03:23ZPrinciples of marketingent://SD_ILS/0/SD_ILS:578522025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip, author.<br/>Format: Books<br/>Publication Date 2024<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:576252025-10-05T01:03:23Z2025-10-05T01:03:23Zby Roberts-Lombard, Mornay, editor.<br/>Format: Books<br/>Publication Date 2024<br/>Brand storytelling : put customers at the heart of your brand storyent://SD_ILS/0/SD_ILS:579632025-10-05T01:03:23Z2025-10-05T01:03:23Zby Rodriguez, Miri, author.<br/>Format: Books<br/>Publication Date 2023<br/>Principles of marketingent://SD_ILS/0/SD_ILS:560592025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip, author.<br/>Format: Books<br/>Publication Date 2021<br/>Personal sellingent://SD_ILS/0/SD_ILS:574112025-10-05T01:03:23Z2025-10-05T01:03:23Zby Bogaards, M., author.<br/>Format: Books<br/>Publication Date 2020<br/>ABC's of relationship selling through serviceent://SD_ILS/0/SD_ILS:594252025-10-05T01:03:23Z2025-10-05T01:03:23Zby Futrell, Charles, author.<br/>Format: Books<br/>Publication Date 2019<br/>Supplier relationship management : unlocking the hidden value in your supply baseent://SD_ILS/0/SD_ILS:220782025-10-05T01:03:23Z2025-10-05T01:03:23Zby O'Brien, Jonathan, 1967- author.<br/>Format: Books<br/>Publication Date 2018<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:224482025-10-05T01:03:23Z2025-10-05T01:03:23Zby Roberts-Lombard, Mornay, editor.<br/>Format: Books<br/>Publication Date 2018<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:557892025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip, author.<br/>Format: Books<br/>Publication Date 2017<br/>Marketing for tourism, hospitality & events : a global & digital approachent://SD_ILS/0/SD_ILS:223912025-10-05T01:03:23Z2025-10-05T01:03:23Zby Hudson, Simon, author.<br/>Format: Books<br/>Publication Date 2017<br/>Customer relationship management : concepts and technologiesent://SD_ILS/0/SD_ILS:216302025-10-05T01:03:23Z2025-10-05T01:03:23Zby Buttle, Francis.<br/>Format: Books<br/>Publication Date 2015<br/>Marketing managementent://SD_ILS/0/SD_ILS:219202025-10-05T01:03:23Z2025-10-05T01:03:23Zby Marshall, Greg W.<br/>Format: Books<br/>Publication Date 2015<br/>Effective business communication in organisations : preparing messages that communicateent://SD_ILS/0/SD_ILS:872025-10-05T01:03:23Z2025-10-05T01:03:23Zby Fielding, M. L. (Michael L.), author.<br/>EBSCO <a href="http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=706997&site=ehost-live">http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=706997&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>Principles of marketingent://SD_ILS/0/SD_ILS:3212025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip (Philip J.), 1931-<br/>Format: Books<br/>Publication Date 2014 2013<br/>Personal sellingent://SD_ILS/0/SD_ILS:211252025-10-05T01:03:23Z2025-10-05T01:03:23Zby Van Heerden, Neels, 1957- editor.<br/>Format: Books<br/>Publication Date 2014<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:219652025-10-05T01:03:23Z2025-10-05T01:03:23Zby Brink, A. (Annekie)<br/>Format: Books<br/>Publication Date 2014<br/>Effective business communication in organisations : preparing messages that communicateent://SD_ILS/0/SD_ILS:575892025-10-05T01:03:23Z2025-10-05T01:03:23Zby Fielding, M. L. (Michael L.), author.<br/>EBSCO <a href="https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=3641516&site=ehost-live&scope=site">https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=3641516&site=ehost-live&scope=site</a><br/>Format: Books<br/>Publication Date 2014<br/>Managing service excellence : the ultimate guide to building and maintaining a customer-centric organizationent://SD_ILS/0/SD_ILS:575912025-10-05T01:03:23Z2025-10-05T01:03:23Zby Crutcher, C. William, author.<br/>Format: Books<br/>Publication Date 2014<br/>Going social : excite customers, generate buzz, and energize your brand with the power of social mediaent://SD_ILS/0/SD_ILS:494252025-10-05T01:03:23Z2025-10-05T01:03:23Zby Goldman, Jeremy.<br/>Format: Books<br/>Publication Date 2013<br/>Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospitalent://SD_ILS/0/SD_ILS:501362025-10-05T01:03:23Z2025-10-05T01:03:23Zby Dishongh, Rhonda, 1968-<br/>Format: Books<br/>Publication Date 2013<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:518302025-10-05T01:03:23Z2025-10-05T01:03:23Zby Paharia, Rajat.<br/>Format: Books<br/>Publication Date 2013<br/>Socialnomics : how social media transforms the way we live and do businessent://SD_ILS/0/SD_ILS:492052025-10-05T01:03:23Z2025-10-05T01:03:23Zby Qualman, Erik, 1972-<br/>Format: Books<br/>Publication Date 2013<br/>The marketing manifestoent://SD_ILS/0/SD_ILS:495102025-10-05T01:03:23Z2025-10-05T01:03:23Zby Hood, David J.<br/>Format: Books<br/>Publication Date 2013<br/>Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presenceent://SD_ILS/0/SD_ILS:495302025-10-05T01:03:23Z2025-10-05T01:03:23Zby Lewis, Mike, 1975-<br/>Format: Books<br/>Publication Date 2013<br/>Marketingent://SD_ILS/0/SD_ILS:496972025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip, 1931-<br/>Format: Books<br/>Publication Date 2013<br/>The complete marketer : 60 essential concepts for marketing excellenceent://SD_ILS/0/SD_ILS:498992025-10-05T01:03:23Z2025-10-05T01:03:23Zby McDonald, Malcolm.<br/>Format: Books<br/>Publication Date 2013<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:510192025-10-05T01:03:23Z2025-10-05T01:03:23Zby Grandey, Alicia.<br/>Format: Books<br/>Publication Date 2013<br/>The lean entrepreneur : how visionaries create products, innovate with new ventures, and disrupt marketsent://SD_ILS/0/SD_ILS:515802025-10-05T01:03:23Z2025-10-05T01:03:23Zby Cooper, Brant.<br/>Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118295342.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118295342.jpg</a><br/>Format: Books<br/>Publication Date 2013<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:176412025-10-05T01:03:23Z2025-10-05T01:03:23Zby Berndt, Adele.<br/>Format: Books<br/>Publication Date 2012<br/>Customers first : dominate your market by winning them over where it counts the mostent://SD_ILS/0/SD_ILS:494312025-10-05T01:03:23Z2025-10-05T01:03:23Zby Bueno, Bolivar J.<br/>Format: Books<br/>Publication Date 2012<br/>The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economyent://SD_ILS/0/SD_ILS:524422025-10-05T01:03:23Z2025-10-05T01:03:23Zby Burrows, Robert P. (Robert Penn)<br/>Format: Books<br/>Publication Date 2012<br/>The conversation company : boost your business through culture, people and social mediaent://SD_ILS/0/SD_ILS:525682025-10-05T01:03:23Z2025-10-05T01:03:23Zby Van Belleghem, Steven.<br/>Format: Books<br/>Publication Date 2012<br/>The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followersent://SD_ILS/0/SD_ILS:470052025-10-05T01:03:23Z2025-10-05T01:03:23Zby Metz, Adam.<br/>Format: Books<br/>Publication Date 2012<br/>Statistical methods in customer relationship managementent://SD_ILS/0/SD_ILS:499232025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kumar, V., 1957-<br/>Format: Books<br/>Publication Date 2012<br/>The B2B executive playbook : the ultimate weapon for achieving sustainable, predictable & profitable growthent://SD_ILS/0/SD_ILS:41072025-10-05T01:03:23Z2025-10-05T01:03:23Zby Geehan, Sean, author.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1405/2011034195-d.html">http://catdir.loc.gov/catdir/enhancements/fy1405/2011034195-d.html</a><br/>Format: Books<br/>Publication Date 2011<br/>Managing customer relationships : a strategic frameworkent://SD_ILS/0/SD_ILS:494082025-10-05T01:03:23Z2025-10-05T01:03:23Zby Peppers, Don.<br/>Format: Books<br/>Publication Date 2011<br/>The old rules of marketing are dead : the 6 new rules for reinventing your brand &amp; reigniting your businessent://SD_ILS/0/SD_ILS:533692025-10-05T01:03:23Z2025-10-05T01:03:23Zby Pearson, Timothy R.<br/>Format: Books<br/>Publication Date 2011<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-10-05T01:03:23Z2025-10-05T01:03:23Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:446522025-10-05T01:03:23Z2025-10-05T01:03:23Zby Lucas, Robert W.<br/>Format: Books<br/>Publication Date 2011<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:458762025-10-05T01:03:23Z2025-10-05T01:03:23ZFormat: Books<br/>Publication Date 2011<br/>Harvard business review on reinventing your marketing.ent://SD_ILS/0/SD_ILS:460862025-10-05T01:03:23Z2025-10-05T01:03:23ZFormat: Books<br/>Publication Date 2011<br/>The new relationship marketing : how to build a large, loyal, profitable network using the social Webent://SD_ILS/0/SD_ILS:463062025-10-05T01:03:23Z2025-10-05T01:03:23Zby Smith, Mari, 1966-<br/>Format: Books<br/>Publication Date 2011<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:465492025-10-05T01:03:23Z2025-10-05T01:03:23Zby Bell, Chip R.<br/>Format: Books<br/>Publication Date 2011<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks)ent://SD_ILS/0/SD_ILS:551682025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kerpen, Dave.<br/>Format: Books<br/>Publication Date 2011<br/>The IABC handbook of organizational communication : a guide to internal communication, public relations, marketing, and leadershipent://SD_ILS/0/SD_ILS:9232025-10-05T01:03:23Z2025-10-05T01:03:23Zby Gillis, Tamara L.<br/>Inhaltsverzeichnis <a href="http://www.gbv.de/dms/zbw/644625775.pdf">Inhaltsverzeichnis</a><br/>Format: Books<br/>Publication Date 2011<br/>Introduction to marketingent://SD_ILS/0/SD_ILS:228122025-10-05T01:03:23Z2025-10-05T01:03:23Zby McDaniel, Carl, Jr., 1941-<br/>Format: Books<br/>Publication Date 2011<br/>Hospitality and travel marketingent://SD_ILS/0/SD_ILS:22582025-10-05T01:03:23Z2025-10-05T01:03:23Zby Morrison, Alastair M.<br/>Format: Books<br/>Publication Date 2010<br/>Principles of marketingent://SD_ILS/0/SD_ILS:163902025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2010<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:179662025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2010<br/>Relationship sellingent://SD_ILS/0/SD_ILS:201012025-10-05T01:03:23Z2025-10-05T01:03:23Zby Johnston, Mark W.<br/>Format: Books<br/>Publication Date 2010<br/>Effective customer careent://SD_ILS/0/SD_ILS:430752025-10-05T01:03:23Z2025-10-05T01:03:23Zby Wellington, Patricia.<br/>Format: Books<br/>Publication Date 2010<br/>The power of appreciative inquiry : a practical guide to positive changeent://SD_ILS/0/SD_ILS:450452025-10-05T01:03:23Z2025-10-05T01:03:23Zby Whitney, Diana Kaplin.<br/>Format: Books<br/>Publication Date 2010<br/>Putting the public back in public relations : how social media is reinventing the aging business of PRent://SD_ILS/0/SD_ILS:501562025-10-05T01:03:23Z2025-10-05T01:03:23Zby Solis, Brian.<br/>Kazalo vsebine <a href="http://catdir.loc.gov/catdir/toc/fy0904/2008041937.html">http://catdir.loc.gov/catdir/toc/fy0904/2008041937.html</a><br/>Format: Books<br/>Publication Date 2010 2009<br/>Turn clicks into customers : proven marketing techniques for converting online traffic into revenueent://SD_ILS/0/SD_ILS:432122025-10-05T01:03:23Z2025-10-05T01:03:23Zby Forrester, Duane.<br/>Format: Books<br/>Publication Date 2010<br/>eMarketing strategies for the complex saleent://SD_ILS/0/SD_ILS:432392025-10-05T01:03:23Z2025-10-05T01:03:23Zby Albee, Ardath.<br/>Format: Books<br/>Publication Date 2010<br/>Customer experience : future trends and insightsent://SD_ILS/0/SD_ILS:437632025-10-05T01:03:23Z2025-10-05T01:03:23Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2010<br/>Relationship marketing : a consumer experience approachent://SD_ILS/0/SD_ILS:439072025-10-05T01:03:23Z2025-10-05T01:03:23Zby Baron, Steve.<br/>Format: Books<br/>Publication Date 2010<br/>The relationship revolution : closing the customer promise gapent://SD_ILS/0/SD_ILS:439172025-10-05T01:03:23Z2025-10-05T01:03:23Zby Hochman, Larry.<br/>Format: Books<br/>Publication Date 2010<br/>Public relations strategyent://SD_ILS/0/SD_ILS:99252025-10-05T01:03:23Z2025-10-05T01:03:23Zby Oliver, Sandra.<br/>EBSCO <a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=301107&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=301107&site=ehost-live</a>
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ebrary <a href="http://site.ebrary.com/id/10364972">http://site.ebrary.com/id/10364972</a><br/>Format: Books<br/>Publication Date 2010<br/>The new influencers : a marketer's guide to the new social mediaent://SD_ILS/0/SD_ILS:110192025-10-05T01:03:23Z2025-10-05T01:03:23Zby Gillin, Paul.<br/>Format: Books<br/>Publication Date 2009<br/>Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!ent://SD_ILS/0/SD_ILS:395512025-10-05T01:03:23Z2025-10-05T01:03:23Zby Gillin, Paul.<br/>Format: Books<br/>Publication Date 2009<br/>Strategic customer management : strategizing the sales organizationent://SD_ILS/0/SD_ILS:419432025-10-05T01:03:23Z2025-10-05T01:03:23Zby Piercy, Nigel F.<br/>Volltext <a href="http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=9780199544509">http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=9780199544509</a><br/>Format: Books<br/>Publication Date 2009<br/>The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the worldent://SD_ILS/0/SD_ILS:401932025-10-05T01:03:23Z2025-10-05T01:03:23Zby Beemer, C. Britt.<br/>Format: Books<br/>Publication Date 2009<br/>The next evolution of marketing : connect with your customers by marketing with meaningent://SD_ILS/0/SD_ILS:411022025-10-05T01:03:23Z2025-10-05T01:03:23Zby Gilbreath, Bob.<br/>Format: Books<br/>Publication Date 2009<br/>Open innovation in the financial services : growing through openness, flexibility and customer integrationent://SD_ILS/0/SD_ILS:525772025-10-05T01:03:23Z2025-10-05T01:03:23Zby Fasnacht, Daniel, 1964-<br/>Format: Books<br/>Publication Date 2009<br/>Marketing managementent://SD_ILS/0/SD_ILS:163922025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Table of contents <a href="http://www.gbv.de/dms/zbw/563370777.pdf">Kostenfrei</a>
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Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html">http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html</a><br/>Format: Books<br/>Publication Date 2009<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:167002025-10-05T01:03:23Z2025-10-05T01:03:23Zby Brink, A. (Annekie)<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA">Klappentext</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2008<br/>Principles of customer relationship managementent://SD_ILS/0/SD_ILS:340792025-10-05T01:03:23Z2025-10-05T01:03:23Zby Baran, Roger Joseph, 1945-<br/>Format: Books<br/>Publication Date 2008<br/>Built to serve : how to drive the bottom line with people-first practicesent://SD_ILS/0/SD_ILS:350662025-10-05T01:03:23Z2025-10-05T01:03:23Zby Sanders, Dan J.<br/>Format: Books<br/>Publication Date 2008<br/>The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competitionent://SD_ILS/0/SD_ILS:375452025-10-05T01:03:23Z2025-10-05T01:03:23Zby Cordón, Carlos.<br/><a href="http://www.gbv.de/dms/zbw/564794457.pdf">http://www.gbv.de/dms/zbw/564794457.pdf</a><br/>Format: Books<br/>Publication Date 2008<br/>The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:404862025-10-05T01:03:23Z2025-10-05T01:03:23Zby Knapp, Duane E.<br/>Format: Books<br/>Publication Date 2008<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-10-05T01:03:23Z2025-10-05T01:03:23Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>Customer relationship management : a global perspectiveent://SD_ILS/0/SD_ILS:447802025-10-05T01:03:23Z2025-10-05T01:03:23Zby Raab, Gerhard.<br/>Format: Books<br/>Publication Date 2008<br/>Relationship sellingent://SD_ILS/0/SD_ILS:102242025-10-05T01:03:23Z2025-10-05T01:03:23Zby Johnston, Mark W.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html">http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html">http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html</a><br/>Format: Books<br/>Publication Date 2008<br/>Integrated marketing communicationsent://SD_ILS/0/SD_ILS:156072025-10-05T01:03:23Z2025-10-05T01:03:23Zby Ouwersloot, Hans.<br/>Format: Books<br/>Publication Date 2008<br/>Strategies and tools for corporate bloggingent://SD_ILS/0/SD_ILS:347082025-10-05T01:03:23Z2025-10-05T01:03:23Zby Cass, John (Gene John)<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip079/2007004083.html">http://www.loc.gov/catdir/toc/ecip079/2007004083.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0729/2007004083-d.html">http://www.loc.gov/catdir/enhancements/fy0729/2007004083-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-10-05T01:03:23Z2025-10-05T01:03:23Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The DNA of customer experience : how emotions drive valueent://SD_ILS/0/SD_ILS:375172025-10-05T01:03:23Z2025-10-05T01:03:23Zby Shaw, Colin.<br/><a href="http://www.gbv.de/dms/zbw/525506470.pdf">http://www.gbv.de/dms/zbw/525506470.pdf</a><br/>Format: Books<br/>Publication Date 2007<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-10-05T01:03:23Z2025-10-05T01:03:23Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Buyer behaviour : understanding consumer psychology and marketingent://SD_ILS/0/SD_ILS:160962025-10-05T01:03:23Z2025-10-05T01:03:23Zby Du Plessis, P. J. (Phillipus Jacobus), 1943-<br/>Format: Books<br/>Publication Date 2007<br/>Integrated advertising, promotion, and marketing communicationsent://SD_ILS/0/SD_ILS:166272025-10-05T01:03:23Z2025-10-05T01:03:23Zby Clow, Kenneth E.<br/>Format: Books<br/>Publication Date 2007<br/>Stop acting like a seller and start thinking like a buyer : improve sales effectiveness by helping customers buyent://SD_ILS/0/SD_ILS:168272025-10-05T01:03:23Z2025-10-05T01:03:23Zby Acuff, Jerry, 1949-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip074/2006036783.html">http://catdir.loc.gov/catdir/toc/ecip074/2006036783.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016972314&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016972314&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-b.html">http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-d.html">http://catdir.loc.gov/catdir/enhancements/fy0741/2006036783-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Lean solutions : how companies and customers can create value and wealth togetherent://SD_ILS/0/SD_ILS:198042025-10-05T01:03:23Z2025-10-05T01:03:23Zby Womack, James P.<br/>Format: Books<br/>Publication Date 2007<br/>What the customer wants you to know : how everybody needs to think differently about salesent://SD_ILS/0/SD_ILS:208842025-10-05T01:03:23Z2025-10-05T01:03:23Zby Charan, Ram.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html">http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html</a>
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Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html">http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html">http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The lovemarks effect : winning in the consumer revolutionent://SD_ILS/0/SD_ILS:124782025-10-05T01:03:23Z2025-10-05T01:03:23Zby Roberts, Kevin, 1949-<br/>Format: Books<br/>Publication Date 2006<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:167042025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0513/2005015341.html">http://catdir.loc.gov/catdir/toc/ecip0513/2005015341.html</a>
Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2227800&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2227800&custom_att_2=simple_viewer</a><br/>Format: Books<br/>Publication Date 2006<br/>Converting customer value : from retention to profitent://SD_ILS/0/SD_ILS:310962025-10-05T01:03:23Z2025-10-05T01:03:23Zby Murphy, John A., 1948-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0515/2005020017.html">http://www.loc.gov/catdir/toc/ecip0515/2005020017.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Beyond six sigma : profitable growth throuth customer value creationent://SD_ILS/0/SD_ILS:315302025-10-05T01:03:23Z2025-10-05T01:03:23Zby Plaster, Gary.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0517/2005023556.html">http://www.loc.gov/catdir/toc/ecip0517/2005023556.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html">http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Publish and prosper : blogging for your businessent://SD_ILS/0/SD_ILS:319892025-10-05T01:03:23Z2025-10-05T01:03:23Zby Byron, D. L.<br/>Format: Books<br/>Publication Date 2006<br/>Questions that sell : the powerful process for discovering what your customer really wantsent://SD_ILS/0/SD_ILS:319902025-10-05T01:03:23Z2025-10-05T01:03:23Zby Cherry, Paul.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033216.html">http://www.loc.gov/catdir/toc/ecip063/2005033216.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Customer service delivery : research and best practicesent://SD_ILS/0/SD_ILS:321212025-10-05T01:03:23Z2025-10-05T01:03:23Zby Fogli, Lawrence.<br/>Format: Books<br/>Publication Date 2006<br/>Outside innovation : how your customers will co-design your company's futureent://SD_ILS/0/SD_ILS:334432025-10-05T01:03:23Z2025-10-05T01:03:23Zby Seybold, Patricia B.<br/>Format: Books<br/>Publication Date 2006<br/>Build your customer strategy : a guide to creating profitable relationshipsent://SD_ILS/0/SD_ILS:334672025-10-05T01:03:23Z2025-10-05T01:03:23Zby Barnes, James G.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008676.html">http://www.loc.gov/catdir/toc/ecip0610/2006008676.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-10-05T01:03:23Z2025-10-05T01:03:23Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Discourse and identityent://SD_ILS/0/SD_ILS:341362025-10-05T01:03:23Z2025-10-05T01:03:23Zby De Fina, Anna.<br/>Format: Books<br/>Publication Date 2006<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:320162025-10-05T01:03:23Z2025-10-05T01:03:23Zby Bund, Barbara.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0516/2005021008.html">http://www.loc.gov/catdir/toc/ecip0516/2005021008.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005021008-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005021008-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005021008-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005021008-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Trust-based selling : using customer focus and collaboration to build long-term relationshipsent://SD_ILS/0/SD_ILS:320252025-10-05T01:03:23Z2025-10-05T01:03:23Zby Green, Charles H.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html">http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:320272025-10-05T01:03:23Z2025-10-05T01:03:23Zby Gamble, Paul R.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip066/2006001621.html">http://www.loc.gov/catdir/toc/ecip066/2006001621.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Customer service from the inside out made easyent://SD_ILS/0/SD_ILS:321222025-10-05T01:03:23Z2025-10-05T01:03:23Zby Levesque, Paul, 1947-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005032807.html">http://www.loc.gov/catdir/toc/ecip063/2005032807.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Electronic customer relationship managementent://SD_ILS/0/SD_ILS:321272025-10-05T01:03:23Z2025-10-05T01:03:23Zby Fjermestad, Jerry.<br/>Format: Books<br/>Publication Date 2006<br/>Great customer connections : simple psychological techniques that guarantee exceptional serviceent://SD_ILS/0/SD_ILS:321342025-10-05T01:03:23Z2025-10-05T01:03:23Zby Gallagher, Richard S.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033220.html">http://www.loc.gov/catdir/toc/ecip063/2005033220.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Handbook of CRM : achieving excellence in customer managementent://SD_ILS/0/SD_ILS:321352025-10-05T01:03:23Z2025-10-05T01:03:23Zby Payne, Adrian.<br/>Format: Books<br/>Publication Date 2006<br/>Microsoft CRM 3 for dummiesent://SD_ILS/0/SD_ILS:321582025-10-05T01:03:23Z2025-10-05T01:03:23Zby Scott, Joel.<br/>Format: Books<br/>Publication Date 2006<br/>Naked conversations : how blogs are changing the way businesses talk with customersent://SD_ILS/0/SD_ILS:334262025-10-05T01:03:23Z2025-10-05T01:03:23Zby Scoble, Robert, 1965-<br/>Format: Books<br/>Publication Date 2006<br/>Handbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-10-05T01:03:23Z2025-10-05T01:03:23Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-10-05T01:03:23Z2025-10-05T01:03:23Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>151 quick ideas to get new customersent://SD_ILS/0/SD_ILS:547852025-10-05T01:03:23Z2025-10-05T01:03:23Zby Wilson, Jerry R.<br/>Format: Books<br/>Publication Date 2006<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
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Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>Introduction to marketingent://SD_ILS/0/SD_ILS:206602025-10-05T01:03:23Z2025-10-05T01:03:23Zby Lamb, Charles W.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Small business marketing for dummiesent://SD_ILS/0/SD_ILS:14262025-10-05T01:03:23Z2025-10-05T01:03:23Zby Schenck, Barbara Findlay.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy054/2004117340.html">http://catdir.loc.gov/catdir/toc/fy054/2004117340.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0620/2004117340-b.html">http://catdir.loc.gov/catdir/enhancements/fy0620/2004117340-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0620/2004117340-d.html">http://catdir.loc.gov/catdir/enhancements/fy0620/2004117340-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Kellogg on branding : the marketing faculty of the Kellogg School of Managementent://SD_ILS/0/SD_ILS:164882025-10-05T01:03:23Z2025-10-05T01:03:23Zby Tybout, Alice M.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html">http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Human resource management : rhetorics and realitiesent://SD_ILS/0/SD_ILS:293822025-10-05T01:03:23Z2025-10-05T01:03:23Zby Legge, Karen.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004042336.html">http://www.loc.gov/catdir/bios/hol059/2004042336.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol053/2004042336.html">http://www.loc.gov/catdir/description/hol053/2004042336.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004042336.html">http://www.loc.gov/catdir/toc/hol052/2004042336.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Contemporary marketing 2005ent://SD_ILS/0/SD_ILS:295072025-10-05T01:03:23Z2025-10-05T01:03:23Zby Boone, Louis E.<br/>Format: Books<br/>Publication Date 2005<br/>Implementing strategic change : tools for transforming an organizationent://SD_ILS/0/SD_ILS:314302025-10-05T01:03:23Z2025-10-05T01:03:23Zby Hoisington, Steven H., 1953-<br/>Format: Books<br/>Publication Date 2005<br/>Passionate and profitable : why customer strategies fail and ten steps to do them rightent://SD_ILS/0/SD_ILS:328122025-10-05T01:03:23Z2025-10-05T01:03:23Zby Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-10-05T01:03:23Z2025-10-05T01:03:23Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Managing learning and communication systems as business assets : how to engineer organizational performance and demonstrate valueent://SD_ILS/0/SD_ILS:324722025-10-05T01:03:23Z2025-10-05T01:03:23Zby Gayeski, Diane M. (Diane Mary), 1953-<br/>Format: Books<br/>Publication Date 2005<br/>The resilient enterprise : overcoming vulnerability for competitive advantageent://SD_ILS/0/SD_ILS:329562025-10-05T01:03:23Z2025-10-05T01:03:23Zby Sheffi, Yosef, 1948-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/fy0613/2005040875.html">http://www.loc.gov/catdir/toc/fy0613/2005040875.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-10-05T01:03:23Z2025-10-05T01:03:23Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Your client's story : know your clients and the rest will followent://SD_ILS/0/SD_ILS:334332025-10-05T01:03:23Z2025-10-05T01:03:23Zby West, Scott, 1959-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip058/2005004959.html">http://www.loc.gov/catdir/toc/ecip058/2005004959.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html">http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Introduction to foodserviceent://SD_ILS/0/SD_ILS:418182025-10-05T01:03:23Z2025-10-05T01:03:23Zby Payne-Palacio, June.<br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-10-05T01:03:23Z2025-10-05T01:03:23Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Life after the 30-second spot : energize your brand with a bold mix of alternatives to traditional advertisingent://SD_ILS/0/SD_ILS:101972025-10-05T01:03:23Z2025-10-05T01:03:23Zby Jaffe, Joseph, 1970-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html">http://catdir.loc.gov/catdir/toc/ecip055/2005000050.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html">http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html">http://catdir.loc.gov/catdir/enhancements/fy0621/2005000050-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>ProfitBrand : how to increase the profitability, accountability & sustainability of brandsent://SD_ILS/0/SD_ILS:117012025-10-05T01:03:23Z2025-10-05T01:03:23Zby Wreden, Nick.<br/>ebrary <a href="http://site.ebrary.com/id/10096170">http://site.ebrary.com/id/10096170</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html">http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html">http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Dealing with the customer from hell : a survival guideent://SD_ILS/0/SD_ILS:117512025-10-05T01:03:23Z2025-10-05T01:03:23Zby Belding, Shaun.<br/>Format: Books<br/>Publication Date 2005 2004<br/>Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buyent://SD_ILS/0/SD_ILS:160142025-10-05T01:03:23Z2025-10-05T01:03:23Zby Stinnett, Bill.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html">http://catdir.loc.gov/catdir/toc/ecip0422/2004019679.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh051/2004019679.html">http://catdir.loc.gov/catdir/bios/mh051/2004019679.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh051/2004019679.html">http://catdir.loc.gov/catdir/description/mh051/2004019679.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Marketing for tourisment://SD_ILS/0/SD_ILS:21032025-10-05T01:03:23Z2025-10-05T01:03:23Zby Holloway, J. Christopher.<br/>Format: Books<br/>Publication Date 2004<br/>Customer relationship management & customer serviceent://SD_ILS/0/SD_ILS:167012025-10-05T01:03:23Z2025-10-05T01:03:23Zby Brink, A. (Annekie)<br/>Format: Books<br/>Publication Date 2004<br/>Killer customers : tell the good from the bad and crush your competitorsent://SD_ILS/0/SD_ILS:167382025-10-05T01:03:23Z2025-10-05T01:03:23Zby Selden, Larry.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy053/2005295694.html">http://catdir.loc.gov/catdir/toc/fy053/2005295694.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-b.html">http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-d.html">http://catdir.loc.gov/catdir/enhancements/fy0720/2005295694-d.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Making the client connection : maximizing the power of your personality, presentations, and presenceent://SD_ILS/0/SD_ILS:284092025-10-05T01:03:23Z2025-10-05T01:03:23Zby DeMoss, Gary.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0411/2003024692.html">http://www.loc.gov/catdir/toc/ecip0411/2003024692.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Culture and positioning as determinants of strategy : personality and the business organizationent://SD_ILS/0/SD_ILS:290762025-10-05T01:03:23Z2025-10-05T01:03:23Zby Ellson, Tony, 1953-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy046/2003065683.html">http://www.loc.gov/catdir/toc/fy046/2003065683.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol053/2003065683.html">http://www.loc.gov/catdir/description/hol053/2003065683.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol056/2003065683.html">http://www.loc.gov/catdir/bios/hol056/2003065683.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arenaent://SD_ILS/0/SD_ILS:329202025-10-05T01:03:23Z2025-10-05T01:03:23Zby Bacon, Terry R.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0411/2003024328.html">http://www.loc.gov/catdir/toc/ecip0411/2003024328.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Consumer insight : how to use data and market research to get closer to your customerent://SD_ILS/0/SD_ILS:292652025-10-05T01:03:23Z2025-10-05T01:03:23Zby Stone, Merlin, 1948-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004014622.html">http://www.loc.gov/catdir/toc/ecip0419/2004014622.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The consumer-- or else! : consumer-centric business paradigmsent://SD_ILS/0/SD_ILS:292682025-10-05T01:03:23Z2025-10-05T01:03:23Zby Schuster, Camille Passler, 1950-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip044/2003012040.html">http://www.loc.gov/catdir/toc/ecip044/2003012040.html</a><br/>Format: Books<br/>Publication Date 2004<br/>101 marketing strategies for accounting, law, consulting, and professional services firmsent://SD_ILS/0/SD_ILS:303422025-10-05T01:03:23Z2025-10-05T01:03:23Zby Waugh, Troy.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/wiley041/2003021210.html">http://www.loc.gov/catdir/description/wiley041/2003021210.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/wiley041/2003021210.html">http://www.loc.gov/catdir/toc/wiley041/2003021210.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley047/2003021210.html">http://www.loc.gov/catdir/bios/wiley047/2003021210.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Principles of marketingent://SD_ILS/0/SD_ILS:116562025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2004<br/>Customer relationship management : concepts and toolsent://SD_ILS/0/SD_ILS:117712025-10-05T01:03:23Z2025-10-05T01:03:23Zby Buttle, Francis.<br/>Format: Books<br/>Publication Date 2004<br/>Corporate communications : a 21st century primerent://SD_ILS/0/SD_ILS:205422025-10-05T01:03:23Z2025-10-05T01:03:23Zby Fernandez, Joseph, 1968-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0422/2004019688.html">http://catdir.loc.gov/catdir/toc/ecip0422/2004019688.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0657/2004019688-d.html">http://catdir.loc.gov/catdir/enhancements/fy0657/2004019688-d.html</a><br/>Format: Books<br/>Publication Date 2004<br/>International marketingent://SD_ILS/0/SD_ILS:211952025-10-05T01:03:23Z2025-10-05T01:03:23Zby Czinkota, Michael R.<br/>Format: Books<br/>Publication Date 2004<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:213362025-10-05T01:03:23Z2025-10-05T01:03:23Zby Thompson, Harvey.<br/>Format: Books<br/>Publication Date 2004<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:180522025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2003 2002<br/>The firm of the future : a guide for accountants, lawyers, and other professional servicesent://SD_ILS/0/SD_ILS:275432025-10-05T01:03:23Z2025-10-05T01:03:23Zby Dunn, Paul.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002153131.html">http://www.loc.gov/catdir/toc/wiley031/2002153131.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley039/2002153131.html">http://www.loc.gov/catdir/description/wiley039/2002153131.html</a><br/>Format: Books<br/>Publication Date 2003<br/>What's keeping your customers up at night? : close more deals by selling to your client's painent://SD_ILS/0/SD_ILS:281112025-10-05T01:03:23Z2025-10-05T01:03:23Zby Cody, Steven.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/mh031/2002154748.html">http://www.loc.gov/catdir/description/mh031/2002154748.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh031/2002154748.html.">http://www.loc.gov/catdir/description/mh031/2002154748.html.</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh042/2002154748.html">http://www.loc.gov/catdir/bios/mh042/2002154748.html</a><br/>Format: Books<br/>Publication Date 2003<br/>The power of appreciative inquiry : a practical guide to positive changeent://SD_ILS/0/SD_ILS:260612025-10-05T01:03:23Z2025-10-05T01:03:23Zby Whitney, Diana Kaplin.<br/>Format: Books<br/>Publication Date 2003<br/>The businessperson's toolbox of really useful business ideas. 2ent://SD_ILS/0/SD_ILS:280712025-10-05T01:03:23Z2025-10-05T01:03:23Zby Brooks, Ian Royston, 1948-<br/>Format: Books<br/>Publication Date 2003<br/>Performance Research Associates' Delivering knock your socks off service.ent://SD_ILS/0/SD_ILS:123212025-10-05T01:03:23Z2025-10-05T01:03:23Zby Zemke, Ron.<br/>Format: Books<br/>Publication Date 2003<br/>The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitabilityent://SD_ILS/0/SD_ILS:130342025-10-05T01:03:23Z2025-10-05T01:03:23Zby Freeland, John G.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh041/2002010873.html">http://catdir.loc.gov/catdir/bios/mh041/2002010873.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh031/2002010873.html">http://catdir.loc.gov/catdir/description/mh031/2002010873.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Buyer behaviour : a multi-cultural approachent://SD_ILS/0/SD_ILS:156782025-10-05T01:03:23Z2025-10-05T01:03:23Zby Du Plessis, P. J. (Phillipus Jacobus), 1943-<br/>Format: Books<br/>Publication Date 2003<br/>Dealing with difficult peopleent://SD_ILS/0/SD_ILS:41992025-10-05T01:03:23Z2025-10-05T01:03:23Zby Osborne, Christina.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html">http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html</a><br/>Format: Books<br/>Publication Date 2002<br/>101 ways to really satisfy your customersent://SD_ILS/0/SD_ILS:105482025-10-05T01:03:23Z2025-10-05T01:03:23Zby Griffiths, Andrew, 1966-<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html">http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html">http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html</a><br/>Format: Books<br/>Publication Date 2002<br/>Customer relationship managementent://SD_ILS/0/SD_ILS:131412025-10-05T01:03:23Z2025-10-05T01:03:23Zby Anderson, Kristin, 1962-<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh051/2002277589.html">http://catdir.loc.gov/catdir/bios/mh051/2002277589.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh051/2002277589.html">http://catdir.loc.gov/catdir/description/mh051/2002277589.html</a><br/>Format: Books<br/>Publication Date 2002<br/>The CRM handbook : a business guide to customer relationship managementent://SD_ILS/0/SD_ILS:246902025-10-05T01:03:23Z2025-10-05T01:03:23Zby Dyché, Jill.<br/>Format: Books<br/>Publication Date 2002<br/>The ten demandments : rules to live by in the age of the demanding customerent://SD_ILS/0/SD_ILS:127502025-10-05T01:03:23Z2025-10-05T01:03:23Zby Mooney, Kelly.<br/>Format: Books<br/>Publication Date 2002<br/>Hospitality and travel marketingent://SD_ILS/0/SD_ILS:127532025-10-05T01:03:23Z2025-10-05T01:03:23Zby Morrison, Alastair M.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html</a>
Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html</a><br/>Format: Books<br/>Publication Date 2002<br/>How to measure human resources managementent://SD_ILS/0/SD_ILS:173802025-10-05T01:03:23Z2025-10-05T01:03:23Zby Fitz-enz, Jac.<br/>Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh041/2001056212.html">http://catdir.loc.gov/catdir/bios/mh041/2001056212.html</a><br/>Format: Books<br/>Publication Date 2002<br/>Internet marketing : readings and online resourcesent://SD_ILS/0/SD_ILS:106642025-10-05T01:03:23Z2025-10-05T01:03:23Zby Richardson, Paul, 1962-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh021/00056868.html">http://catdir.loc.gov/catdir/toc/mh021/00056868.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh021/00056868.html">http://catdir.loc.gov/catdir/description/mh021/00056868.html</a><br/>Format: Books<br/>Publication Date 2001<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:238772025-10-05T01:03:23Z2025-10-05T01:03:23Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2001<br/>One to one, B2B : customer development strategies for the business to business worldent://SD_ILS/0/SD_ILS:246172025-10-05T01:03:23Z2025-10-05T01:03:23Zby Peppers, Don.<br/>Format: Books<br/>Publication Date 2001<br/>Customer equity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:246862025-10-05T01:03:23Z2025-10-05T01:03:23Zby Blattberg, Robert C., 1942-<br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-10-05T01:03:23Z2025-10-05T01:03:23Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Emotion marketing : the Hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:316402025-10-05T01:03:23Z2025-10-05T01:03:23Zby Robinette, Scott.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html">http://www.loc.gov/catdir/bios/mh041/00065374.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh021/00065374.html">http://www.loc.gov/catdir/description/mh021/00065374.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/mh021/00065374.html">http://www.loc.gov/catdir/toc/mh021/00065374.html</a><br/>Format: Books<br/>Publication Date 2001<br/>How to get new business in 90 days and keep it foreverent://SD_ILS/0/SD_ILS:97302025-10-05T01:03:23Z2025-10-05T01:03:23Zby Evans, Wendy, 1940-<br/>Format: Books<br/>Publication Date 2001<br/>E-business & e-commerce : how to programent://SD_ILS/0/SD_ILS:127282025-10-05T01:03:23Z2025-10-05T01:03:23Zby Deitel, Harvey M., 1945-<br/>Format: Books<br/>Publication Date 2001<br/>Wired marketing : energizing business for e-commerceent://SD_ILS/0/SD_ILS:165582025-10-05T01:03:23Z2025-10-05T01:03:23Zby Hardaker, Glenn.<br/>Format: Books<br/>Publication Date 2001<br/>Principles of marketingent://SD_ILS/0/SD_ILS:169922025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Format: Electronic Resources<br/>Publication Date 2001<br/>Human relations in business : developing interpersonal and leadership skillsent://SD_ILS/0/SD_ILS:207882025-10-05T01:03:23Z2025-10-05T01:03:23Zby Aamodt, Michael G.<br/>Format: Books<br/>Publication Date 2001<br/>Call centre effectivenessent://SD_ILS/0/SD_ILS:41902025-10-05T01:03:23Z2025-10-05T01:03:23Zby Els, Lien.<br/>Format: Books<br/>Publication Date 2000<br/>Dan Janal's guide to marketing on the Internet : getting people to visit, buy, and become customers for lifeent://SD_ILS/0/SD_ILS:145282025-10-05T01:03:23Z2025-10-05T01:03:23Zby Janal, Daniel S.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/onix03/99015787.html">http://catdir.loc.gov/catdir/toc/onix03/99015787.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008929649&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008929649&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0706/99015787-b.html">http://catdir.loc.gov/catdir/enhancements/fy0706/99015787-b.html</a><br/>Format: Books<br/>Publication Date 2000<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:136372025-10-05T01:03:23Z2025-10-05T01:03:23Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 1999<br/>Business marketingent://SD_ILS/0/SD_ILS:252352025-10-05T01:03:23Z2025-10-05T01:03:23Zby Brierty, Edward G., 1925-<br/>Format: Books<br/>Publication Date 1998<br/>The psychology of customer serviceent://SD_ILS/0/SD_ILS:134802025-10-05T01:03:23Z2025-10-05T01:03:23Zby Jude, Brian.<br/>Format: Books<br/>Publication Date 1998 1990<br/>Microcomputer servicing : practical systems and troubleshootingent://SD_ILS/0/SD_ILS:275702025-10-05T01:03:23Z2025-10-05T01:03:23Zby Asser, Stuart.<br/>Format: Books<br/>Publication Date 1997<br/>Aftermarketing : how to keep customers for life through relationship marketingent://SD_ILS/0/SD_ILS:1742025-10-05T01:03:23Z2025-10-05T01:03:23Zby Vavra, Terry G.<br/>Format: Books<br/>Publication Date 1995<br/>Advances in relationship marketingent://SD_ILS/0/SD_ILS:3042025-10-05T01:03:23Z2025-10-05T01:03:23Zby Payne, Adrian.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 1995<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-10-05T01:03:23Z2025-10-05T01:03:23ZFormat: Books<br/>Publication Date 1994<br/>I was your customerent://SD_ILS/0/SD_ILS:144842025-10-05T01:03:23Z2025-10-05T01:03:23Zby Cheales, Peter.<br/>Format: Books<br/>Publication Date 1994<br/>Strategic Customer Alliances : How to Win, Manage and Develop Key Account Business in the 1990'sent://SD_ILS/0/SD_ILS:104932025-10-05T01:03:23Z2025-10-05T01:03:23Zby Burnett, Ken.<br/>Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=769147&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=769147&custom_att_2=simple_viewer</a><br/>Format: Books<br/>Publication Date 1992<br/>World class! : strategies for winning with your customer.ent://SD_ILS/0/SD_ILS:112212025-10-05T01:03:23Z2025-10-05T01:03:23Zby Manning, Anthony D.<br/>Format: Books<br/>Publication Date 1989<br/>