Search Results for Customer relations. - Narrowed by: IIEMSASirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002brelations.$0026qf$003dAFL_LIBRARY$002509Advanced$002bSearch$002bLocation$0025091$00253AIIEMSA$002509IIEMSA$0026ps$003d300?dt=list2025-10-06T04:05:55ZPrinciples of marketingent://SD_ILS/0/SD_ILS:560592025-10-06T04:05:55Z2025-10-06T04:05:55Zby Kotler, Philip, author.<br/>Format: Books<br/>Publication Date 2021<br/>Effective business communication in organisations : preparing messages that communicateent://SD_ILS/0/SD_ILS:872025-10-06T04:05:55Z2025-10-06T04:05:55Zby Fielding, M. L. (Michael L.), author.<br/>EBSCO <a href="http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=706997&site=ehost-live">http://search.ebscohost.com.ezproxy.iielearn.ac.za/login.aspx?direct=true&db=nlebk&AN=706997&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>Effective business communication in organisations : preparing messages that communicateent://SD_ILS/0/SD_ILS:575892025-10-06T04:05:55Z2025-10-06T04:05:55Zby Fielding, M. L. (Michael L.), author.<br/>EBSCO <a href="https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=3641516&site=ehost-live&scope=site">https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=3641516&site=ehost-live&scope=site</a><br/>Format: Books<br/>Publication Date 2014<br/>Going social : excite customers, generate buzz, and energize your brand with the power of social mediaent://SD_ILS/0/SD_ILS:494252025-10-06T04:05:55Z2025-10-06T04:05:55Zby Goldman, Jeremy.<br/>Format: Books<br/>Publication Date 2013<br/>Marketingent://SD_ILS/0/SD_ILS:496972025-10-06T04:05:55Z2025-10-06T04:05:55Zby Kotler, Philip, 1931-<br/>Format: Books<br/>Publication Date 2013<br/>The complete marketer : 60 essential concepts for marketing excellenceent://SD_ILS/0/SD_ILS:498992025-10-06T04:05:55Z2025-10-06T04:05:55Zby McDonald, Malcolm.<br/>Format: Books<br/>Publication Date 2013<br/>Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospitalent://SD_ILS/0/SD_ILS:501362025-10-06T04:05:55Z2025-10-06T04:05:55Zby Dishongh, Rhonda, 1968-<br/>Format: Books<br/>Publication Date 2013<br/>The lean entrepreneur : how visionaries create products, innovate with new ventures, and disrupt marketsent://SD_ILS/0/SD_ILS:515802025-10-06T04:05:55Z2025-10-06T04:05:55Zby Cooper, Brant.<br/>Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118295342.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118295342.jpg</a><br/>Format: Books<br/>Publication Date 2013<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:518302025-10-06T04:05:55Z2025-10-06T04:05:55Zby Paharia, Rajat.<br/>Format: Books<br/>Publication Date 2013<br/>Socialnomics : how social media transforms the way we live and do businessent://SD_ILS/0/SD_ILS:492052025-10-06T04:05:55Z2025-10-06T04:05:55Zby Qualman, Erik, 1972-<br/>Format: Books<br/>Publication Date 2013<br/>The marketing manifestoent://SD_ILS/0/SD_ILS:495102025-10-06T04:05:55Z2025-10-06T04:05:55Zby Hood, David J.<br/>Format: Books<br/>Publication Date 2013<br/>Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presenceent://SD_ILS/0/SD_ILS:495302025-10-06T04:05:55Z2025-10-06T04:05:55Zby Lewis, Mike, 1975-<br/>Format: Books<br/>Publication Date 2013<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:510192025-10-06T04:05:55Z2025-10-06T04:05:55Zby Grandey, Alicia.<br/>Format: Books<br/>Publication Date 2013<br/>Customers first : dominate your market by winning them over where it counts the mostent://SD_ILS/0/SD_ILS:494312025-10-06T04:05:55Z2025-10-06T04:05:55Zby Bueno, Bolivar J.<br/>Format: Books<br/>Publication Date 2012<br/>Statistical methods in customer relationship managementent://SD_ILS/0/SD_ILS:499232025-10-06T04:05:55Z2025-10-06T04:05:55Zby Kumar, V., 1957-<br/>Format: Books<br/>Publication Date 2012<br/>The social customer : how brands can use social CRM to acquire, monetize, and retain fans, friends, and followersent://SD_ILS/0/SD_ILS:470052025-10-06T04:05:55Z2025-10-06T04:05:55Zby Metz, Adam.<br/>Format: Books<br/>Publication Date 2012<br/>The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economyent://SD_ILS/0/SD_ILS:524422025-10-06T04:05:55Z2025-10-06T04:05:55Zby Burrows, Robert P. (Robert Penn)<br/>Format: Books<br/>Publication Date 2012<br/>The conversation company : boost your business through culture, people and social mediaent://SD_ILS/0/SD_ILS:525682025-10-06T04:05:55Z2025-10-06T04:05:55Zby Van Belleghem, Steven.<br/>Format: Books<br/>Publication Date 2012<br/>The IABC handbook of organizational communication : a guide to internal communication, public relations, marketing, and leadershipent://SD_ILS/0/SD_ILS:9232025-10-06T04:05:55Z2025-10-06T04:05:55Zby Gillis, Tamara L.<br/>Inhaltsverzeichnis <a href="http://www.gbv.de/dms/zbw/644625775.pdf">Inhaltsverzeichnis</a><br/>Format: Books<br/>Publication Date 2011<br/>Introduction to marketingent://SD_ILS/0/SD_ILS:228122025-10-06T04:05:55Z2025-10-06T04:05:55Zby McDaniel, Carl, Jr., 1941-<br/>Format: Books<br/>Publication Date 2011<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:446522025-10-06T04:05:55Z2025-10-06T04:05:55Zby Lucas, Robert W.<br/>Format: Books<br/>Publication Date 2011<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:465492025-10-06T04:05:55Z2025-10-06T04:05:55Zby Bell, Chip R.<br/>Format: Books<br/>Publication Date 2011<br/>Managing customer relationships : a strategic frameworkent://SD_ILS/0/SD_ILS:494082025-10-06T04:05:55Z2025-10-06T04:05:55Zby Peppers, Don.<br/>Format: Books<br/>Publication Date 2011<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-10-06T04:05:55Z2025-10-06T04:05:55Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:458762025-10-06T04:05:55Z2025-10-06T04:05:55ZFormat: Books<br/>Publication Date 2011<br/>Harvard business review on reinventing your marketing.ent://SD_ILS/0/SD_ILS:460862025-10-06T04:05:55Z2025-10-06T04:05:55ZFormat: Books<br/>Publication Date 2011<br/>The new relationship marketing : how to build a large, loyal, profitable network using the social Webent://SD_ILS/0/SD_ILS:463062025-10-06T04:05:55Z2025-10-06T04:05:55Zby Smith, Mari, 1966-<br/>Format: Books<br/>Publication Date 2011<br/>The old rules of marketing are dead : the 6 new rules for reinventing your brand &amp; reigniting your businessent://SD_ILS/0/SD_ILS:533692025-10-06T04:05:55Z2025-10-06T04:05:55Zby Pearson, Timothy R.<br/>Format: Books<br/>Publication Date 2011<br/>Likeable social media : how to delight your customers, create an irresistible brand, and be generally amazing on Facebook (and other social networks)ent://SD_ILS/0/SD_ILS:551682025-10-06T04:05:55Z2025-10-06T04:05:55Zby Kerpen, Dave.<br/>Format: Books<br/>Publication Date 2011<br/>Relationship marketing : a consumer experience approachent://SD_ILS/0/SD_ILS:439072025-10-06T04:05:55Z2025-10-06T04:05:55Zby Baron, Steve.<br/>Format: Books<br/>Publication Date 2010<br/>Putting the public back in public relations : how social media is reinventing the aging business of PRent://SD_ILS/0/SD_ILS:501562025-10-06T04:05:55Z2025-10-06T04:05:55Zby Solis, Brian.<br/>Kazalo vsebine <a href="http://catdir.loc.gov/catdir/toc/fy0904/2008041937.html">http://catdir.loc.gov/catdir/toc/fy0904/2008041937.html</a><br/>Format: Books<br/>Publication Date 2010 2009<br/>Relationship sellingent://SD_ILS/0/SD_ILS:201012025-10-06T04:05:55Z2025-10-06T04:05:55Zby Johnston, Mark W.<br/>Format: Books<br/>Publication Date 2010<br/>Turn clicks into customers : proven marketing techniques for converting online traffic into revenueent://SD_ILS/0/SD_ILS:432122025-10-06T04:05:55Z2025-10-06T04:05:55Zby Forrester, Duane.<br/>Format: Books<br/>Publication Date 2010<br/>Customer experience : future trends and insightsent://SD_ILS/0/SD_ILS:437632025-10-06T04:05:55Z2025-10-06T04:05:55Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2010<br/>The relationship revolution : closing the customer promise gapent://SD_ILS/0/SD_ILS:439172025-10-06T04:05:55Z2025-10-06T04:05:55Zby Hochman, Larry.<br/>Format: Books<br/>Publication Date 2010<br/>The power of appreciative inquiry : a practical guide to positive changeent://SD_ILS/0/SD_ILS:450452025-10-06T04:05:55Z2025-10-06T04:05:55Zby Whitney, Diana Kaplin.<br/>Format: Books<br/>Publication Date 2010<br/>Effective customer careent://SD_ILS/0/SD_ILS:430752025-10-06T04:05:55Z2025-10-06T04:05:55Zby Wellington, Patricia.<br/>Format: Books<br/>Publication Date 2010<br/>eMarketing strategies for the complex saleent://SD_ILS/0/SD_ILS:432392025-10-06T04:05:55Z2025-10-06T04:05:55Zby Albee, Ardath.<br/>Format: Books<br/>Publication Date 2010<br/>Secrets of social media marketing : how to use online conversations and customer communities to turbo-charge your business!ent://SD_ILS/0/SD_ILS:395512025-10-06T04:05:55Z2025-10-06T04:05:55Zby Gillin, Paul.<br/>Format: Books<br/>Publication Date 2009<br/>The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the worldent://SD_ILS/0/SD_ILS:401932025-10-06T04:05:55Z2025-10-06T04:05:55Zby Beemer, C. Britt.<br/>Format: Books<br/>Publication Date 2009<br/>Strategic customer management : strategizing the sales organizationent://SD_ILS/0/SD_ILS:419432025-10-06T04:05:55Z2025-10-06T04:05:55Zby Piercy, Nigel F.<br/>Volltext <a href="http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=9780199544509">http://opac.nebis.ch/cgi-bin/showAbstract.pl?u20=9780199544509</a><br/>Format: Books<br/>Publication Date 2009<br/>Open innovation in the financial services : growing through openness, flexibility and customer integrationent://SD_ILS/0/SD_ILS:525772025-10-06T04:05:55Z2025-10-06T04:05:55Zby Fasnacht, Daniel, 1964-<br/>Format: Books<br/>Publication Date 2009<br/>The next evolution of marketing : connect with your customers by marketing with meaningent://SD_ILS/0/SD_ILS:411022025-10-06T04:05:55Z2025-10-06T04:05:55Zby Gilbreath, Bob.<br/>Format: Books<br/>Publication Date 2009<br/>Relationship sellingent://SD_ILS/0/SD_ILS:102242025-10-06T04:05:55Z2025-10-06T04:05:55Zby Johnston, Mark W.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html">http://catdir.loc.gov/catdir/toc/ecip073/2006034513.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html">http://catdir.loc.gov/catdir/enhancements/fy0707/2006034513-d.html</a><br/>Format: Books<br/>Publication Date 2008<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:167002025-10-06T04:05:55Z2025-10-06T04:05:55Zby Brink, A. (Annekie)<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0002&func_code=DB_RECORDS&service_type=MEDIA">Klappentext</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017996959&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2008<br/>Principles of customer relationship managementent://SD_ILS/0/SD_ILS:340792025-10-06T04:05:55Z2025-10-06T04:05:55Zby Baran, Roger Joseph, 1945-<br/>Format: Books<br/>Publication Date 2008<br/>Built to serve : how to drive the bottom line with people-first practicesent://SD_ILS/0/SD_ILS:350662025-10-06T04:05:55Z2025-10-06T04:05:55Zby Sanders, Dan J.<br/>Format: Books<br/>Publication Date 2008<br/>The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competitionent://SD_ILS/0/SD_ILS:375452025-10-06T04:05:55Z2025-10-06T04:05:55Zby Cordón, Carlos.<br/><a href="http://www.gbv.de/dms/zbw/564794457.pdf">http://www.gbv.de/dms/zbw/564794457.pdf</a><br/>Format: Books<br/>Publication Date 2008<br/>Customer relationship management : a global perspectiveent://SD_ILS/0/SD_ILS:447802025-10-06T04:05:55Z2025-10-06T04:05:55Zby Raab, Gerhard.<br/>Format: Books<br/>Publication Date 2008<br/>Integrated marketing communicationsent://SD_ILS/0/SD_ILS:156072025-10-06T04:05:55Z2025-10-06T04:05:55Zby Ouwersloot, Hans.<br/>Format: Books<br/>Publication Date 2008<br/>The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:404862025-10-06T04:05:55Z2025-10-06T04:05:55Zby Knapp, Duane E.<br/>Format: Books<br/>Publication Date 2008<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-10-06T04:05:55Z2025-10-06T04:05:55Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>Integrated advertising, promotion, and marketing communicationsent://SD_ILS/0/SD_ILS:166272025-10-06T04:05:55Z2025-10-06T04:05:55Zby Clow, Kenneth E.<br/>Format: Books<br/>Publication Date 2007<br/>Strategies and tools for corporate bloggingent://SD_ILS/0/SD_ILS:347082025-10-06T04:05:55Z2025-10-06T04:05:55Zby Cass, John (Gene John)<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip079/2007004083.html">http://www.loc.gov/catdir/toc/ecip079/2007004083.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0729/2007004083-d.html">http://www.loc.gov/catdir/enhancements/fy0729/2007004083-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-10-06T04:05:55Z2025-10-06T04:05:55Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The DNA of customer experience : how emotions drive valueent://SD_ILS/0/SD_ILS:375172025-10-06T04:05:55Z2025-10-06T04:05:55Zby Shaw, Colin.<br/><a href="http://www.gbv.de/dms/zbw/525506470.pdf">http://www.gbv.de/dms/zbw/525506470.pdf</a><br/>Format: Books<br/>Publication Date 2007<br/>Buyer behaviour : understanding consumer psychology and marketingent://SD_ILS/0/SD_ILS:160962025-10-06T04:05:55Z2025-10-06T04:05:55Zby Du Plessis, P. J. (Phillipus Jacobus), 1943-<br/>Format: Books<br/>Publication Date 2007<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-10-06T04:05:55Z2025-10-06T04:05:55Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Introduction to marketingent://SD_ILS/0/SD_ILS:206602025-10-06T04:05:55Z2025-10-06T04:05:55Zby Lamb, Charles W.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Beyond six sigma : profitable growth throuth customer value creationent://SD_ILS/0/SD_ILS:315302025-10-06T04:05:55Z2025-10-06T04:05:55Zby Plaster, Gary.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0517/2005023556.html">http://www.loc.gov/catdir/toc/ecip0517/2005023556.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html">http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Publish and prosper : blogging for your businessent://SD_ILS/0/SD_ILS:319892025-10-06T04:05:55Z2025-10-06T04:05:55Zby Byron, D. L.<br/>Format: Books<br/>Publication Date 2006<br/>Electronic customer relationship managementent://SD_ILS/0/SD_ILS:321272025-10-06T04:05:55Z2025-10-06T04:05:55Zby Fjermestad, Jerry.<br/>Format: Books<br/>Publication Date 2006<br/>Great customer connections : simple psychological techniques that guarantee exceptional serviceent://SD_ILS/0/SD_ILS:321342025-10-06T04:05:55Z2025-10-06T04:05:55Zby Gallagher, Richard S.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033220.html">http://www.loc.gov/catdir/toc/ecip063/2005033220.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Handbook of CRM : achieving excellence in customer managementent://SD_ILS/0/SD_ILS:321352025-10-06T04:05:55Z2025-10-06T04:05:55Zby Payne, Adrian.<br/>Format: Books<br/>Publication Date 2006<br/>Microsoft CRM 3 for dummiesent://SD_ILS/0/SD_ILS:321582025-10-06T04:05:55Z2025-10-06T04:05:55Zby Scott, Joel.<br/>Format: Books<br/>Publication Date 2006<br/>Converting customer value : from retention to profitent://SD_ILS/0/SD_ILS:310962025-10-06T04:05:55Z2025-10-06T04:05:55Zby Murphy, John A., 1948-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0515/2005020017.html">http://www.loc.gov/catdir/toc/ecip0515/2005020017.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005020017-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The outside-in corporation : how to build a customer-centric organization for breakthrough resultsent://SD_ILS/0/SD_ILS:320162025-10-06T04:05:55Z2025-10-06T04:05:55Zby Bund, Barbara.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0516/2005021008.html">http://www.loc.gov/catdir/toc/ecip0516/2005021008.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005021008-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005021008-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005021008-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005021008-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Trust-based selling : using customer focus and collaboration to build long-term relationshipsent://SD_ILS/0/SD_ILS:320252025-10-06T04:05:55Z2025-10-06T04:05:55Zby Green, Charles H.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html">http://www.loc.gov/catdir/enhancements/fy0623/2005031036-b.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Up close and personal? : customer relationship marketing @ workent://SD_ILS/0/SD_ILS:320272025-10-06T04:05:55Z2025-10-06T04:05:55Zby Gamble, Paul R.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip066/2006001621.html">http://www.loc.gov/catdir/toc/ecip066/2006001621.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Questions that sell : the powerful process for discovering what your customer really wantsent://SD_ILS/0/SD_ILS:319902025-10-06T04:05:55Z2025-10-06T04:05:55Zby Cherry, Paul.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033216.html">http://www.loc.gov/catdir/toc/ecip063/2005033216.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Customer service delivery : research and best practicesent://SD_ILS/0/SD_ILS:321212025-10-06T04:05:55Z2025-10-06T04:05:55Zby Fogli, Lawrence.<br/>Format: Books<br/>Publication Date 2006<br/>Customer service from the inside out made easyent://SD_ILS/0/SD_ILS:321222025-10-06T04:05:55Z2025-10-06T04:05:55Zby Levesque, Paul, 1947-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005032807.html">http://www.loc.gov/catdir/toc/ecip063/2005032807.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Naked conversations : how blogs are changing the way businesses talk with customersent://SD_ILS/0/SD_ILS:334262025-10-06T04:05:55Z2025-10-06T04:05:55Zby Scoble, Robert, 1965-<br/>Format: Books<br/>Publication Date 2006<br/>Handbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-10-06T04:05:55Z2025-10-06T04:05:55Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Outside innovation : how your customers will co-design your company's futureent://SD_ILS/0/SD_ILS:334432025-10-06T04:05:55Z2025-10-06T04:05:55Zby Seybold, Patricia B.<br/>Format: Books<br/>Publication Date 2006<br/>Build your customer strategy : a guide to creating profitable relationshipsent://SD_ILS/0/SD_ILS:334672025-10-06T04:05:55Z2025-10-06T04:05:55Zby Barnes, James G.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008676.html">http://www.loc.gov/catdir/toc/ecip0610/2006008676.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-10-06T04:05:55Z2025-10-06T04:05:55Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Discourse and identityent://SD_ILS/0/SD_ILS:341362025-10-06T04:05:55Z2025-10-06T04:05:55Zby De Fina, Anna.<br/>Format: Books<br/>Publication Date 2006<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-10-06T04:05:55Z2025-10-06T04:05:55Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>151 quick ideas to get new customersent://SD_ILS/0/SD_ILS:547852025-10-06T04:05:55Z2025-10-06T04:05:55Zby Wilson, Jerry R.<br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-10-06T04:05:55Z2025-10-06T04:05:55Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-10-06T04:05:55Z2025-10-06T04:05:55Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Contemporary marketing 2005ent://SD_ILS/0/SD_ILS:295072025-10-06T04:05:55Z2025-10-06T04:05:55Zby Boone, Louis E.<br/>Format: Books<br/>Publication Date 2005<br/>Managing learning and communication systems as business assets : how to engineer organizational performance and demonstrate valueent://SD_ILS/0/SD_ILS:324722025-10-06T04:05:55Z2025-10-06T04:05:55Zby Gayeski, Diane M. (Diane Mary), 1953-<br/>Format: Books<br/>Publication Date 2005<br/>The resilient enterprise : overcoming vulnerability for competitive advantageent://SD_ILS/0/SD_ILS:329562025-10-06T04:05:55Z2025-10-06T04:05:55Zby Sheffi, Yosef, 1948-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/fy0613/2005040875.html">http://www.loc.gov/catdir/toc/fy0613/2005040875.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Human resource management : rhetorics and realitiesent://SD_ILS/0/SD_ILS:293822025-10-06T04:05:55Z2025-10-06T04:05:55Zby Legge, Karen.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004042336.html">http://www.loc.gov/catdir/bios/hol059/2004042336.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol053/2004042336.html">http://www.loc.gov/catdir/description/hol053/2004042336.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004042336.html">http://www.loc.gov/catdir/toc/hol052/2004042336.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Implementing strategic change : tools for transforming an organizationent://SD_ILS/0/SD_ILS:314302025-10-06T04:05:55Z2025-10-06T04:05:55Zby Hoisington, Steven H., 1953-<br/>Format: Books<br/>Publication Date 2005<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-10-06T04:05:55Z2025-10-06T04:05:55Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Your client's story : know your clients and the rest will followent://SD_ILS/0/SD_ILS:334332025-10-06T04:05:55Z2025-10-06T04:05:55Zby West, Scott, 1959-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip058/2005004959.html">http://www.loc.gov/catdir/toc/ecip058/2005004959.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html">http://www.loc.gov/catdir/enhancements/fy0708/2005004959-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Kellogg on branding : the marketing faculty of the Kellogg School of Managementent://SD_ILS/0/SD_ILS:164882025-10-06T04:05:55Z2025-10-06T04:05:55Zby Tybout, Alice M.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html">http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Introduction to foodserviceent://SD_ILS/0/SD_ILS:418182025-10-06T04:05:55Z2025-10-06T04:05:55Zby Payne-Palacio, June.<br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-10-06T04:05:55Z2025-10-06T04:05:55Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Customer relationship management : concepts and toolsent://SD_ILS/0/SD_ILS:117712025-10-06T04:05:55Z2025-10-06T04:05:55Zby Buttle, Francis.<br/>Format: Books<br/>Publication Date 2004<br/>Customer relationship management & customer serviceent://SD_ILS/0/SD_ILS:167012025-10-06T04:05:55Z2025-10-06T04:05:55Zby Brink, A. (Annekie)<br/>Format: Books<br/>Publication Date 2004<br/>Corporate communications : a 21st century primerent://SD_ILS/0/SD_ILS:205422025-10-06T04:05:55Z2025-10-06T04:05:55Zby Fernandez, Joseph, 1968-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0422/2004019688.html">http://catdir.loc.gov/catdir/toc/ecip0422/2004019688.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0657/2004019688-d.html">http://catdir.loc.gov/catdir/enhancements/fy0657/2004019688-d.html</a><br/>Format: Books<br/>Publication Date 2004<br/>International marketingent://SD_ILS/0/SD_ILS:211952025-10-06T04:05:55Z2025-10-06T04:05:55Zby Czinkota, Michael R.<br/>Format: Books<br/>Publication Date 2004<br/>Culture and positioning as determinants of strategy : personality and the business organizationent://SD_ILS/0/SD_ILS:290762025-10-06T04:05:55Z2025-10-06T04:05:55Zby Ellson, Tony, 1953-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy046/2003065683.html">http://www.loc.gov/catdir/toc/fy046/2003065683.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol053/2003065683.html">http://www.loc.gov/catdir/description/hol053/2003065683.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol056/2003065683.html">http://www.loc.gov/catdir/bios/hol056/2003065683.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Consumer insight : how to use data and market research to get closer to your customerent://SD_ILS/0/SD_ILS:292652025-10-06T04:05:55Z2025-10-06T04:05:55Zby Stone, Merlin, 1948-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004014622.html">http://www.loc.gov/catdir/toc/ecip0419/2004014622.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The consumer-- or else! : consumer-centric business paradigmsent://SD_ILS/0/SD_ILS:292682025-10-06T04:05:55Z2025-10-06T04:05:55Zby Schuster, Camille Passler, 1950-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip044/2003012040.html">http://www.loc.gov/catdir/toc/ecip044/2003012040.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Making the client connection : maximizing the power of your personality, presentations, and presenceent://SD_ILS/0/SD_ILS:284092025-10-06T04:05:55Z2025-10-06T04:05:55Zby DeMoss, Gary.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0411/2003024692.html">http://www.loc.gov/catdir/toc/ecip0411/2003024692.html</a><br/>Format: Books<br/>Publication Date 2004<br/>101 marketing strategies for accounting, law, consulting, and professional services firmsent://SD_ILS/0/SD_ILS:303422025-10-06T04:05:55Z2025-10-06T04:05:55Zby Waugh, Troy.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/wiley041/2003021210.html">http://www.loc.gov/catdir/description/wiley041/2003021210.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/wiley041/2003021210.html">http://www.loc.gov/catdir/toc/wiley041/2003021210.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley047/2003021210.html">http://www.loc.gov/catdir/bios/wiley047/2003021210.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arenaent://SD_ILS/0/SD_ILS:329202025-10-06T04:05:55Z2025-10-06T04:05:55Zby Bacon, Terry R.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0411/2003024328.html">http://www.loc.gov/catdir/toc/ecip0411/2003024328.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The firm of the future : a guide for accountants, lawyers, and other professional servicesent://SD_ILS/0/SD_ILS:275432025-10-06T04:05:55Z2025-10-06T04:05:55Zby Dunn, Paul.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002153131.html">http://www.loc.gov/catdir/toc/wiley031/2002153131.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley039/2002153131.html">http://www.loc.gov/catdir/description/wiley039/2002153131.html</a><br/>Format: Books<br/>Publication Date 2003<br/>The businessperson's toolbox of really useful business ideas. 2ent://SD_ILS/0/SD_ILS:280712025-10-06T04:05:55Z2025-10-06T04:05:55Zby Brooks, Ian Royston, 1948-<br/>Format: Books<br/>Publication Date 2003<br/>The power of appreciative inquiry : a practical guide to positive changeent://SD_ILS/0/SD_ILS:260612025-10-06T04:05:55Z2025-10-06T04:05:55Zby Whitney, Diana Kaplin.<br/>Format: Books<br/>Publication Date 2003<br/>What's keeping your customers up at night? : close more deals by selling to your client's painent://SD_ILS/0/SD_ILS:281112025-10-06T04:05:55Z2025-10-06T04:05:55Zby Cody, Steven.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/mh031/2002154748.html">http://www.loc.gov/catdir/description/mh031/2002154748.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh031/2002154748.html.">http://www.loc.gov/catdir/description/mh031/2002154748.html.</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh042/2002154748.html">http://www.loc.gov/catdir/bios/mh042/2002154748.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Buyer behaviour : a multi-cultural approachent://SD_ILS/0/SD_ILS:156782025-10-06T04:05:55Z2025-10-06T04:05:55Zby Du Plessis, P. J. (Phillipus Jacobus), 1943-<br/>Format: Books<br/>Publication Date 2003<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:180522025-10-06T04:05:55Z2025-10-06T04:05:55Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2003 2002<br/>The CRM handbook : a business guide to customer relationship managementent://SD_ILS/0/SD_ILS:246902025-10-06T04:05:55Z2025-10-06T04:05:55Zby Dyché, Jill.<br/>Format: Books<br/>Publication Date 2002<br/>How to measure human resources managementent://SD_ILS/0/SD_ILS:173802025-10-06T04:05:55Z2025-10-06T04:05:55Zby Fitz-enz, Jac.<br/>Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh041/2001056212.html">http://catdir.loc.gov/catdir/bios/mh041/2001056212.html</a><br/>Format: Books<br/>Publication Date 2002<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:238772025-10-06T04:05:55Z2025-10-06T04:05:55Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2001<br/>One to one, B2B : customer development strategies for the business to business worldent://SD_ILS/0/SD_ILS:246172025-10-06T04:05:55Z2025-10-06T04:05:55Zby Peppers, Don.<br/>Format: Books<br/>Publication Date 2001<br/>Customer equity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:246862025-10-06T04:05:55Z2025-10-06T04:05:55Zby Blattberg, Robert C., 1942-<br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-10-06T04:05:55Z2025-10-06T04:05:55Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Emotion marketing : the Hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:316402025-10-06T04:05:55Z2025-10-06T04:05:55Zby Robinette, Scott.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html">http://www.loc.gov/catdir/bios/mh041/00065374.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh021/00065374.html">http://www.loc.gov/catdir/description/mh021/00065374.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/mh021/00065374.html">http://www.loc.gov/catdir/toc/mh021/00065374.html</a><br/>Format: Books<br/>Publication Date 2001<br/>Wired marketing : energizing business for e-commerceent://SD_ILS/0/SD_ILS:165582025-10-06T04:05:55Z2025-10-06T04:05:55Zby Hardaker, Glenn.<br/>Format: Books<br/>Publication Date 2001<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:136372025-10-06T04:05:55Z2025-10-06T04:05:55Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 1999<br/>Business marketingent://SD_ILS/0/SD_ILS:252352025-10-06T04:05:55Z2025-10-06T04:05:55Zby Brierty, Edward G., 1925-<br/>Format: Books<br/>Publication Date 1998<br/>Microcomputer servicing : practical systems and troubleshootingent://SD_ILS/0/SD_ILS:275702025-10-06T04:05:55Z2025-10-06T04:05:55Zby Asser, Stuart.<br/>Format: Books<br/>Publication Date 1997<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-10-06T04:05:55Z2025-10-06T04:05:55ZFormat: Books<br/>Publication Date 1994<br/>