Search Results for Customer services -- Evaluation. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bservices$002b--$002bEvaluation.$0026ps$003d300?dt=list 2025-10-06T22:26:08Z Hospitality and travel marketing ent://SD_ILS/0/SD_ILS:2258 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Morrison, Alastair M.<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> Sourcing and supply chain management ent://SD_ILS/0/SD_ILS:47272 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Handfield, Robert B.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Accounting and financial management : developments in the international hospitality industry ent://SD_ILS/0/SD_ILS:9891 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Harris, Peter J. (Peter James), 1944-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html">http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html">http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Managing service operations : design and implementation ent://SD_ILS/0/SD_ILS:57590 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Hollins, Bill.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html">http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html">http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Clued in : how to keep customers coming back again and again ent://SD_ILS/0/SD_ILS:28332 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Carbone, Lewis P.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Bottom-line call center management : creating a culture of accountability and excellent customer service ent://SD_ILS/0/SD_ILS:32895 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Butler, David L. (David Lawrence)<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Hospitality and travel marketing ent://SD_ILS/0/SD_ILS:12753 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Morrison, Alastair M.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html</a> Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2002<br/> Monitoring, measuring, and managing customer service ent://SD_ILS/0/SD_ILS:27135 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Goodman, Gary S.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley021/00025368.html">http://www.loc.gov/catdir/toc/wiley021/00025368.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/wiley037/00025368.html">http://www.loc.gov/catdir/description/wiley037/00025368.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2000<br/> Assessing service quality : satisfying the expectations of library customers ent://SD_ILS/0/SD_ILS:24528 2025-10-06T22:26:08Z 2025-10-06T22:26:08Z by&#160;Hernon, Peter.<br/>Format:&#160;Books<br/>Publication Date&#160;1998<br/>