Search Results for Customer services -- Management - Narrowed by: 0

Services marketing : integrating customer focus across the firm

2025-05-18T22:59:40Z

by Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format: Books
Publication Date 2024 2013

Relationship marketing and customer relationship management

2025-05-18T22:59:40Z

by Roberts-Lombard, Mornay, editor.
Format: Books
Publication Date 2024

Marketing management : a South African perspective

2025-05-18T22:59:40Z

by Cant, M. C. (Michael Colin), 1957- editor.
Format: Books
Publication Date 2024

Services marketing : a contemporary approach

2025-05-18T22:59:40Z

by Berndt, A. (Adele), 1966- editor.
Format: Books
Publication Date 2022

Supply chain management : strategy, planning and operation

2025-05-18T22:59:40Z

by Chopra, Sunil, 1960- author.
Format: Books
Publication Date 2019

Relationship marketing and customer relationship management

2025-05-18T22:59:40Z

by Roberts-Lombard, Mornay, editor.
Format: Books
Publication Date 2018

Information systems today : managing in the digital world.

2025-05-18T22:59:40Z

by Valacich, Joseph S., 1959- author.
Format: Books
Publication Date 2018

Services marketing : a contemporary approach

2025-05-18T22:59:40Z

by Berndt, A. (Adele), 1966- editor.
Format: Books
Publication Date 2018

Supply chain management : a logistics perspective.

2025-05-18T22:59:40Z

by Coyle, John J. (John Joseph), 1935- author.
Format: Books
Publication Date 2017

Supply chain management : strategy, planning, and operation

2025-05-18T22:59:40Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2016

Enterprise compliance risk management : an essential toolkit for banks and financial services

2025-05-18T22:59:40Z

by Ramakrishna, Saloni P., 1957-
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg
Format: Regular print
Publication Date 2015

Grasping service marketing

2025-05-18T22:59:40Z

by Jordaan, Yolanda.
Format: Books
Publication Date 2015

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

2025-05-18T22:59:40Z

by Crutcher, C. William, author.
Format: Books
Publication Date 2014

Customer service

2025-05-18T22:59:40Z

by Cant, M. C. (Michael Colin), 1957-
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live
Format: Books
Publication Date 2014

Service management : an integrated approach

2025-05-18T22:59:40Z

by Looy, Bart van.
Format: Books
Publication Date 2013 2011

Supply chain management : strategy, planning, and operation

2025-05-18T22:59:40Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2013 2012

Marketing

2025-05-18T22:59:40Z

by Kotler, Philip, 1931-
Format: Books
Publication Date 2013

Key account management : tools and techniques for achieving profitable key supplier status

2025-05-18T22:59:40Z

by Cheverton, Peter.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html
Format: Books
Publication Date 2012

Customer service

2025-05-18T22:59:40Z

by Machado, Ricardo.
Format: Books
Publication Date 2012

Customer service management : a holistic approach

2025-05-18T22:59:40Z

by Engelbrecht, Eugene.
Format: Books
Publication Date 2011

Introduction to marketing

2025-05-18T22:59:40Z

by McDaniel, Carl, Jr., 1941-
Format: Books
Publication Date 2011

Defusing the angry patron : a how-to-do-it manual for librarians

2025-05-18T22:59:40Z

by Rubin, Rhea Joyce.
Format: Books
Publication Date 2011

Services marketing : people, technology, strategy

2025-05-18T22:59:40Z

by Lovelock, Christopher H.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2011

Empowered : unleash your employees, energize your customers, and transform your business

2025-05-18T22:59:40Z

by Bernoff, Josh.
Format: Books
Publication Date 2010

A guide to service desk concepts

2025-05-18T22:59:40Z

by Knapp, Donna.
Format: Books
Publication Date 2010

Hospitality and travel marketing

2025-05-18T22:59:40Z

by Morrison, Alastair M.
Format: Books
Publication Date 2010

The call centre training handbook : a complete guide to learning & development in contact centres

2025-05-18T22:59:40Z

by Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: Books
Publication Date 2009

Marketing management

2025-05-18T22:59:40Z

by Kotler, Philip.
Table of contents Kostenfrei E-book - Full text Myilibrary. You can only view this e-book online and not download it Table of contents http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html
Format: Books
Publication Date 2009

Services marketing : a contemporary approach

2025-05-18T22:59:40Z

by Boshoff, Christo.
Format: Books
Publication Date 2009

Using your emotional intelligence to develop others

2025-05-18T22:59:40Z

by Caldwell, Sheri.
Format: Books
Publication Date 2009

Sourcing and supply chain management

2025-05-18T22:59:40Z

by Handfield, Robert B.
Format: Books
Publication Date 2009

Open innovation in the financial services : growing through openness, flexibility and customer integration

2025-05-18T22:59:40Z

by Fasnacht, Daniel, 1964-
Format: Books
Publication Date 2009

Innovation and the creative process : towards innovation with care

2025-05-18T22:59:40Z

by Fuglsang, Lars.
Format: Books
Publication Date 2008

Managing supply chains : a logistics approach with student CD

2025-05-18T22:59:40Z

by Langley, C. John, 1946-
Format: Books
Publication Date 2008

Customer care excellence : how to create an effective customer focus

2025-05-18T22:59:40Z

by Cook, Sarah, 1955-
Format: Books
Publication Date 2008

Strategy, innovation, and change : challenges for management

2025-05-18T22:59:40Z

by Murray, John A., 1948-
Format: Books
Publication Date 2008

Services marketing : people, technology, strategy

2025-05-18T22:59:40Z

by Lovelock, Christopher H.
Inhaltsverzeichnis Inhaltsverzeichnis Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2007

Supply chain management : strategy, planning, and operation

2025-05-18T22:59:40Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2007

Service management and marketing : customer management in service competition

2025-05-18T22:59:40Z

by Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: Books
Publication Date 2007

How Toyota became #1 : leadership lessons from the world's greatest car company

2025-05-18T22:59:40Z

by Magee, David, 1965-
Format: Books
Publication Date 2007

Business marketing management : B2B

2025-05-18T22:59:40Z

by Hutt, Michael D.
Table of contents Kostenfrei Table of contents http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html
Format: Books
Publication Date 2007

The lovemarks effect : winning in the consumer revolution

2025-05-18T22:59:40Z

by Roberts, Kevin, 1949-
Format: Books
Publication Date 2006

Marketing management

2025-05-18T22:59:40Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Format: Books
Publication Date 2006

Business applications and computational intelligence

2025-05-18T22:59:40Z

by Voges, Kevin, 1952-
Format: Books
Publication Date 2006

Service leadership : the quest for competitive advantage

2025-05-18T22:59:40Z

by Grönfeldt, Svafa.
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
Format: Books
Publication Date 2006

Services marketing management : a strategic perspective

2025-05-18T22:59:40Z

by Kasper, Hans.
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: Books
Publication Date 2006

Service orientation : winning strategies and best practices

2025-05-18T22:59:40Z

by Allen, Paul R.
Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Format: Books
Publication Date 2006

Customer service delivery : research and best practices

2025-05-18T22:59:40Z

by Fogli, Lawrence.
Format: Books
Publication Date 2006

Human resource management in sport and recreation

2025-05-18T22:59:40Z

by Chelladurai, P.
Table of contents http://www.loc.gov/catdir/toc/ecip0519/2005027289.html
Format: Books
Publication Date 2006

Accounting and financial management : developments in the international hospitality industry

2025-05-18T22:59:40Z

by Harris, Peter J. (Peter James), 1944-
Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html
Format: Books
Publication Date 2006

Foundations of marketing

2025-05-18T22:59:40Z

by Jobber, David, 1947-
Format: Books
Publication Date 2006

Principles of marketing

2025-05-18T22:59:40Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029593.html Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1618996 http://www.prenhall.com
Format: Books
Publication Date 2006

Introduction to marketing

2025-05-18T22:59:40Z

by Lamb, Charles W.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2006 2005

Service is front stage : positioning services for value advantage

2025-05-18T22:59:40Z

by Teboul, James
Format: Regular print
Publication Date 2006

Managing service operations : design and implementation

2025-05-18T22:59:40Z

by Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format: Books
Publication Date 2006

Passionate and profitable : why customer strategies fail and ten steps to do them right

2025-05-18T22:59:40Z

by Arussy, Lior.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Format: Books
Publication Date 2005

Best face forward : why companies must improve their service interfaces with customers

2025-05-18T22:59:40Z

by Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: Books
Publication Date 2005

Introduction to help desk concepts and skills

2025-05-18T22:59:40Z

by Sanderson, Susan M.
Format: Electronic Resources
Publication Date 2004

Electronic commerce 2004 : a managerial perspective

2025-05-18T22:59:40Z

by Turban, Efraim.
Format: Books
Publication Date 2004

International marketing

2025-05-18T22:59:40Z

by Czinkota, Michael R.
Format: Books
Publication Date 2004

101 marketing strategies for accounting, law, consulting, and professional services firms

2025-05-18T22:59:40Z

by Waugh, Troy.
Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Format: Books
Publication Date 2004

Bottom-line call center management : creating a culture of accountability and excellent customer service

2025-05-18T22:59:40Z

by Butler, David L. (David Lawrence)
Format: Books
Publication Date 2004

Call centres and human resource management : a cross-national perspective

2025-05-18T22:59:40Z

by Deery, Steve.
Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Format: Books
Publication Date 2004

Clued in : how to keep customers coming back again and again

2025-05-18T22:59:40Z

by Carbone, Lewis P.
Format: Books
Publication Date 2004

Principles of marketing

2025-05-18T22:59:40Z

by Kotler, Philip.
Format: Books
Publication Date 2004

Customer relationship management & customer service

2025-05-18T22:59:40Z

by Brink, A. (Annekie)
Format: Books
Publication Date 2004

Business marketing management : a strategic view of industrial and organizational markets

2025-05-18T22:59:40Z

by Hutt, Michael D.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html
Format: Books
Publication Date 2004

Grasping service marketing

2025-05-18T22:59:40Z

by Jordaan, Yolanda.
Format: Books
Publication Date 2004

A framework for marketing management

2025-05-18T22:59:40Z

by Kotler, Philip.
Format: Books
Publication Date 2003

The innovator's dilemma : the revolutionary book that will change the way you do business

2025-05-18T22:59:40Z

by Christensen, Clayton M.
Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html
Format: Books
Publication Date 2003 2000

The innovator's solution : creating and sustaining successful growth

2025-05-18T22:59:40Z

by Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: Books
Publication Date 2003

Dealing with difficult people

2025-05-18T22:59:40Z

by Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: Books
Publication Date 2002

Hospitality and travel marketing

2025-05-18T22:59:40Z

by Morrison, Alastair M.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html
Format: Books
Publication Date 2002

Basic marketing : a global-managerial approach

2025-05-18T22:59:40Z

by Perreault, William D., Jr.
Format: Books
Publication Date 2002

E-business & e-commerce : how to program

2025-05-18T22:59:40Z

by Deitel, Harvey M., 1945-
Format: Books
Publication Date 2001

Principles of marketing

2025-05-18T22:59:40Z

by Kotler, Philip.
Format: Electronic Resources
Publication Date 2001

Data mining cookbook : modeling data for marketing, risk and customer relationship management

2025-05-18T22:59:40Z

by Rud, Olivia Parr.
Format: Books
Publication Date 2001

Signposts to service excellence : the African paradigm

2025-05-18T22:59:40Z

by Shonhiwa, Shepherd.
Format: Books
Publication Date 2001

Monitoring, measuring, and managing customer service

2025-05-18T22:59:40Z

by Goodman, Gary S.
Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Format: Books
Publication Date 2000

Call centre effectiveness

2025-05-18T22:59:40Z

by Els, Lien.
Format: Books
Publication Date 2000

The complete MBA for dummies

2025-05-18T22:59:40Z

by Allen, Kathleen R.
Table of contents http://catdir.loc.gov/catdir/toc/wiley022/99069708.html Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959 Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html
Format: Books
Publication Date 2000

How to profitably delight your customers

2025-05-18T22:59:40Z

by Mather, Hal.
Format: Books
Publication Date 1999

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

2025-05-18T22:59:40Z

by Carlaw, Peggy.
Format: Books
Publication Date 1999

The psychology of customer service

2025-05-18T22:59:40Z

by Jude, Brian.
Format: Books
Publication Date 1998 1990

Managing facilities

2025-05-18T22:59:40Z

by Jones, Christine, MIMgt. MHCIMA.
Publisher description http://catdir.loc.gov/catdir/description/els033/98111564.html Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Format: Books
Publication Date 1998

Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry

2025-05-18T22:59:40Z

by Laws, Eric, 1945-
Format: Books
Publication Date 1997

Basic marketing : a global-managerial approach

2025-05-18T22:59:40Z

by Perreault, William D.
Format: Books
Publication Date 1996

Quality management for information and library managers

2025-05-18T22:59:40Z

by Brophy, Peter, 1950-
Format: Books
Publication Date 1996

Advances in relationship marketing

2025-05-18T22:59:40Z

by Payne, Adrian.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 1995

Command performance : the art of delivering quality service

2025-05-18T22:59:40Z

Format: Books
Publication Date 1994

I was your customer

2025-05-18T22:59:40Z

by Cheales, Peter.
Format: Books
Publication Date 1994

World class! : strategies for winning with your customer

2025-05-18T22:59:40Z

by Manning, Anthony D.
Format: Books
Publication Date 1991

Operations management : improving customer service

2025-05-18T22:59:40Z

by Schonberger, Richard.
Table of contents http://www.gbv.de/dms/hbz/toc/ht003948133.PDF
Format: Books
Publication Date 1991

World class! : strategies for winning with your customer.

2025-05-18T22:59:40Z

by Manning, Anthony D.
Format: Books
Publication Date 1989