Search Results for Customer services -- Management - Narrowed by: 1:IIEMSA

Services marketing : integrating customer focus across the firm

2025-05-18T19:38:44Z

by Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format: Books
Publication Date 2024 2013

Marketing management : a South African perspective

2025-05-18T19:38:44Z

by Cant, M. C. (Michael Colin), 1957- editor.
Format: Books
Publication Date 2024

Enterprise compliance risk management : an essential toolkit for banks and financial services

2025-05-18T19:38:44Z

by Ramakrishna, Saloni P., 1957-
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg
Format: Regular print
Publication Date 2015

Marketing

2025-05-18T19:38:44Z

by Kotler, Philip, 1931-
Format: Books
Publication Date 2013

Customer service

2025-05-18T19:38:44Z

by Machado, Ricardo.
Format: Books
Publication Date 2012

Introduction to marketing

2025-05-18T19:38:44Z

by McDaniel, Carl, Jr., 1941-
Format: Books
Publication Date 2011

Defusing the angry patron : a how-to-do-it manual for librarians

2025-05-18T19:38:44Z

by Rubin, Rhea Joyce.
Format: Books
Publication Date 2011

Services marketing : people, technology, strategy

2025-05-18T19:38:44Z

by Lovelock, Christopher H.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2011

Empowered : unleash your employees, energize your customers, and transform your business

2025-05-18T19:38:44Z

by Bernoff, Josh.
Format: Books
Publication Date 2010

Services marketing : a contemporary approach

2025-05-18T19:38:44Z

by Boshoff, Christo.
Format: Books
Publication Date 2009

Using your emotional intelligence to develop others

2025-05-18T19:38:44Z

by Caldwell, Sheri.
Format: Books
Publication Date 2009

Sourcing and supply chain management

2025-05-18T19:38:44Z

by Handfield, Robert B.
Format: Books
Publication Date 2009

Open innovation in the financial services : growing through openness, flexibility and customer integration

2025-05-18T19:38:44Z

by Fasnacht, Daniel, 1964-
Format: Books
Publication Date 2009

Innovation and the creative process : towards innovation with care

2025-05-18T19:38:44Z

by Fuglsang, Lars.
Format: Books
Publication Date 2008

Customer care excellence : how to create an effective customer focus

2025-05-18T19:38:44Z

by Cook, Sarah, 1955-
Format: Books
Publication Date 2008

Strategy, innovation, and change : challenges for management

2025-05-18T19:38:44Z

by Murray, John A., 1948-
Format: Books
Publication Date 2008

Services marketing : people, technology, strategy

2025-05-18T19:38:44Z

by Lovelock, Christopher H.
Inhaltsverzeichnis Inhaltsverzeichnis Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2007

Supply chain management : strategy, planning, and operation

2025-05-18T19:38:44Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2007

Service management and marketing : customer management in service competition

2025-05-18T19:38:44Z

by Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: Books
Publication Date 2007

Business marketing management : B2B

2025-05-18T19:38:44Z

by Hutt, Michael D.
Table of contents Kostenfrei Table of contents http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html
Format: Books
Publication Date 2007

Marketing management

2025-05-18T19:38:44Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Format: Books
Publication Date 2006

Business applications and computational intelligence

2025-05-18T19:38:44Z

by Voges, Kevin, 1952-
Format: Books
Publication Date 2006

Service leadership : the quest for competitive advantage

2025-05-18T19:38:44Z

by Grönfeldt, Svafa.
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
Format: Books
Publication Date 2006

Services marketing management : a strategic perspective

2025-05-18T19:38:44Z

by Kasper, Hans.
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: Books
Publication Date 2006

Service orientation : winning strategies and best practices

2025-05-18T19:38:44Z

by Allen, Paul R.
Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Format: Books
Publication Date 2006

Customer service delivery : research and best practices

2025-05-18T19:38:44Z

by Fogli, Lawrence.
Format: Books
Publication Date 2006

Human resource management in sport and recreation

2025-05-18T19:38:44Z

by Chelladurai, P.
Table of contents http://www.loc.gov/catdir/toc/ecip0519/2005027289.html
Format: Books
Publication Date 2006

Accounting and financial management : developments in the international hospitality industry

2025-05-18T19:38:44Z

by Harris, Peter J. (Peter James), 1944-
Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html
Format: Books
Publication Date 2006

Introduction to marketing

2025-05-18T19:38:44Z

by Lamb, Charles W.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2006 2005

Service is front stage : positioning services for value advantage

2025-05-18T19:38:44Z

by Teboul, James
Format: Regular print
Publication Date 2006

Best face forward : why companies must improve their service interfaces with customers

2025-05-18T19:38:44Z

by Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: Books
Publication Date 2005

International marketing

2025-05-18T19:38:44Z

by Czinkota, Michael R.
Format: Books
Publication Date 2004

101 marketing strategies for accounting, law, consulting, and professional services firms

2025-05-18T19:38:44Z

by Waugh, Troy.
Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Format: Books
Publication Date 2004

Call centres and human resource management : a cross-national perspective

2025-05-18T19:38:44Z

by Deery, Steve.
Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Format: Books
Publication Date 2004

Clued in : how to keep customers coming back again and again

2025-05-18T19:38:44Z

by Carbone, Lewis P.
Format: Books
Publication Date 2004

Customer relationship management & customer service

2025-05-18T19:38:44Z

by Brink, A. (Annekie)
Format: Books
Publication Date 2004

Business marketing management : a strategic view of industrial and organizational markets

2025-05-18T19:38:44Z

by Hutt, Michael D.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html
Format: Books
Publication Date 2004

Grasping service marketing

2025-05-18T19:38:44Z

by Jordaan, Yolanda.
Format: Books
Publication Date 2004

The innovator's dilemma : the revolutionary book that will change the way you do business

2025-05-18T19:38:44Z

by Christensen, Clayton M.
Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html
Format: Books
Publication Date 2003 2000

The innovator's solution : creating and sustaining successful growth

2025-05-18T19:38:44Z

by Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: Books
Publication Date 2003

Data mining cookbook : modeling data for marketing, risk and customer relationship management

2025-05-18T19:38:44Z

by Rud, Olivia Parr.
Format: Books
Publication Date 2001

Signposts to service excellence : the African paradigm

2025-05-18T19:38:44Z

by Shonhiwa, Shepherd.
Format: Books
Publication Date 2001

Monitoring, measuring, and managing customer service

2025-05-18T19:38:44Z

by Goodman, Gary S.
Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Format: Books
Publication Date 2000

How to profitably delight your customers

2025-05-18T19:38:44Z

by Mather, Hal.
Format: Books
Publication Date 1999

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

2025-05-18T19:38:44Z

by Carlaw, Peggy.
Format: Books
Publication Date 1999

Quality management for information and library managers

2025-05-18T19:38:44Z

by Brophy, Peter, 1950-
Format: Books
Publication Date 1996

Command performance : the art of delivering quality service

2025-05-18T19:38:44Z

Format: Books
Publication Date 1994