Search Results for Customer services -- Management - Narrowed by: 1:IIESDNSirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bservices$002b--$002bManagement$0026qf$003dAFL_LIBRARY$002509Advanced$002bSearch$002bLocation$0025091$00253AIIESDN$0025091$00253AIIESDN$0026ps$003d300?2025-07-22T00:39:27ZServices marketing : integrating customer focus across the firment://SD_ILS/0/SD_ILS:497262025-07-22T00:39:27Z2025-07-22T00:39:27Zby Zeithaml, Valarie A.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html">http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html</a><br/>Format: Books<br/>Publication Date 2024 2013<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:576252025-07-22T00:39:27Z2025-07-22T00:39:27Zby Roberts-Lombard, Mornay, editor.<br/>Format: Books<br/>Publication Date 2024<br/>Marketing management : a South African perspectiveent://SD_ILS/0/SD_ILS:579552025-07-22T00:39:27Z2025-07-22T00:39:27Zby Cant, M. C. (Michael Colin), 1957- editor.<br/>Format: Books<br/>Publication Date 2024<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:573422025-07-22T00:39:27Z2025-07-22T00:39:27Zby Berndt, A. (Adele), 1966- editor.<br/>Format: Books<br/>Publication Date 2022<br/>Supply chain management : strategy, planning and operationent://SD_ILS/0/SD_ILS:573882025-07-22T00:39:27Z2025-07-22T00:39:27Zby Chopra, Sunil, 1960- author.<br/>Format: Books<br/>Publication Date 2019<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:224482025-07-22T00:39:27Z2025-07-22T00:39:27Zby Roberts-Lombard, Mornay, editor.<br/>Format: Books<br/>Publication Date 2018<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:562812025-07-22T00:39:27Z2025-07-22T00:39:27Zby Berndt, A. (Adele), 1966- editor.<br/>Format: Books<br/>Publication Date 2018<br/>Information systems today : managing in the digital world.ent://SD_ILS/0/SD_ILS:564112025-07-22T00:39:27Z2025-07-22T00:39:27Zby Valacich, Joseph S., 1959- author.<br/>Format: Books<br/>Publication Date 2018<br/>Supply chain management : a logistics perspective.ent://SD_ILS/0/SD_ILS:178762025-07-22T00:39:27Z2025-07-22T00:39:27Zby Coyle, John J. (John Joseph), 1935- author.<br/>Format: Books<br/>Publication Date 2017<br/>Managing service excellence : the ultimate guide to building and maintaining a customer-centric organizationent://SD_ILS/0/SD_ILS:575912025-07-22T00:39:27Z2025-07-22T00:39:27Zby Crutcher, C. William, author.<br/>Format: Books<br/>Publication Date 2014<br/>Customer serviceent://SD_ILS/0/SD_ILS:558712025-07-22T00:39:27Z2025-07-22T00:39:27Zby Cant, M. C. (Michael Colin), 1957-<br/>EBSCO <a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>Customer service management : a holistic approachent://SD_ILS/0/SD_ILS:152332025-07-22T00:39:27Z2025-07-22T00:39:27Zby Engelbrecht, Eugene.<br/>Format: Books<br/>Publication Date 2011<br/>Introduction to marketingent://SD_ILS/0/SD_ILS:228122025-07-22T00:39:27Z2025-07-22T00:39:27Zby McDaniel, Carl, Jr., 1941-<br/>Format: Books<br/>Publication Date 2011<br/>The call centre training handbook : a complete guide to learning & development in contact centresent://SD_ILS/0/SD_ILS:60272025-07-22T00:39:27Z2025-07-22T00:39:27Zby Wilson, John P. (John Peter), 1955 August 11-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html</a><br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:228002025-07-22T00:39:27Z2025-07-22T00:39:27Zby Boshoff, Christo.<br/>Format: Books<br/>Publication Date 2009<br/>Managing service operations : design and implementationent://SD_ILS/0/SD_ILS:575902025-07-22T00:39:27Z2025-07-22T00:39:27Zby Hollins, Bill.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html">http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html">http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Principles of marketingent://SD_ILS/0/SD_ILS:167352025-07-22T00:39:27Z2025-07-22T00:39:27Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029593.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029593.html</a>
Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1618996">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1618996</a>
<a href="http://www.prenhall.com">http://www.prenhall.com</a><br/>Format: Books<br/>Publication Date 2006<br/>Introduction to help desk concepts and skillsent://SD_ILS/0/SD_ILS:99972025-07-22T00:39:27Z2025-07-22T00:39:27Zby Sanderson, Susan M.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>