Search Results for Customer services -- Management - Narrowed by: 1:VCDW SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bservices$002b--$002bManagement$0026qf$003dAFL_LIBRARY$002509Advanced$002bSearch$002bLocation$0025091$00253AVCDW$0025091$00253AVCDW$0026ps$003d300?dt=list 2025-05-18T19:57:52Z A guide to service desk concepts ent://SD_ILS/0/SD_ILS:1519 2025-05-18T19:57:52Z 2025-05-18T19:57:52Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> Call centre effectiveness ent://SD_ILS/0/SD_ILS:4190 2025-05-18T19:57:52Z 2025-05-18T19:57:52Z by&#160;Els, Lien.<br/>Format:&#160;Books<br/>Publication Date&#160;2000<br/>