Search Results for Customer services -- Marketing.

Services marketing : integrating customer focus across the firm

2025-11-28T09:55:57Z

by Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format: Books
Publication Date 2024 2013

Relationship marketing and customer relationship management

2025-11-28T09:55:57Z

by Roberts-Lombard, Mornay, editor.
Format: Books
Publication Date 2024

Principles of marketing

2025-11-28T09:55:57Z

by Kotler, Philip, author.
Format: Books
Publication Date 2024

Marketing management : a South African perspective

2025-11-28T09:55:57Z

by Cant, M. C. (Michael Colin), 1957- editor.
Format: Books
Publication Date 2024

Services marketing : a contemporary approach

2025-11-28T09:55:57Z

by Berndt, A. (Adele), 1966- editor.
Format: Books
Publication Date 2022

Principles of marketing

2025-11-28T09:55:57Z

by Kotler, Philip, author.
Format: Books
Publication Date 2021

Supply chain management : strategy, planning and operation

2025-11-28T09:55:57Z

by Chopra, Sunil, 1960- author.
Format: Books
Publication Date 2019

Kellogg on branding in a hyper-connected world

2025-11-28T09:55:57Z

by Tybout, Alice M. éditeur intellectuel.
EBSCO https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2091391&site=ehost-live&scope=site
Format: Books
Publication Date 2019

Relationship marketing and customer relationship management

2025-11-28T09:55:57Z

by Roberts-Lombard, Mornay, editor.
Format: Books
Publication Date 2018

Services marketing : a contemporary approach

2025-11-28T09:55:57Z

by Berndt, A. (Adele), 1966- editor.
Format: Books
Publication Date 2018

Marketing 4.0 : moving from traditional to digital

2025-11-28T09:55:57Z

by Kotler, Philip, author.
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1424256&site=ehost-live
Format: Books
Publication Date 2017

Supply chain management : strategy, planning, and operation

2025-11-28T09:55:57Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2016

Grasping service marketing

2025-11-28T09:55:57Z

by Jordaan, Yolanda.
Format: Books
Publication Date 2015

Principles of marketing

2025-11-28T09:55:57Z

by Kotler, Philip (Philip J.), 1931-
Format: Books
Publication Date 2014 2013

Services marketing : an interactive approach

2025-11-28T09:55:57Z

by Fisk, Raymond P.
Format: Books
Publication Date 2014

Principles of marketing

2025-11-28T09:55:57Z

by Kapoor, Neeru.
Format: Books
Publication Date 2014

Customer service

2025-11-28T09:55:57Z

by Cant, M. C. (Michael Colin), 1957-
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live
Format: Books
Publication Date 2014

Supply chain management : strategy, planning, and operation

2025-11-28T09:55:57Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2013 2012

Marketing

2025-11-28T09:55:57Z

by Kotler, Philip, 1931-
Format: Books
Publication Date 2013

Customer service

2025-11-28T09:55:57Z

by Machado, Ricardo.
Format: Books
Publication Date 2012

Key account management : tools and techniques for achieving profitable key supplier status

2025-11-28T09:55:57Z

by Cheverton, Peter.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html
Format: Books
Publication Date 2012

Introduction to marketing

2025-11-28T09:55:57Z

by McDaniel, Carl, Jr., 1941-
Format: Books
Publication Date 2011

Essentials of marketing management

2025-11-28T09:55:57Z

by Lancaster, Geoffrey, 1938-
Format: Books
Publication Date 2011

Services marketing : people, technology, strategy

2025-11-28T09:55:57Z

by Lovelock, Christopher H.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2011

Services marketing.

2025-11-28T09:55:57Z

by Bateson, John E. G.
Format: Books
Publication Date 2011

Principles of marketing

2025-11-28T09:55:57Z

by Kotler, Philip.
Format: Books
Publication Date 2010

Hospitality and travel marketing

2025-11-28T09:55:57Z

by Morrison, Alastair M.
Format: Books
Publication Date 2010

Marketing 3.0 : from products to customers to the human spirit

2025-11-28T09:55:57Z

by Kotler, Philip.
Format: Books
Publication Date 2010

Marketing management

2025-11-28T09:55:57Z

by Kotler, Philip.
Table of contents Kostenfrei E-book - Full text Myilibrary. You can only view this e-book online and not download it Table of contents http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html
Format: Books
Publication Date 2009

Services marketing : a contemporary approach

2025-11-28T09:55:57Z

by Boshoff, Christo.
Format: Books
Publication Date 2009

Services marketing : text and cases.

2025-11-28T09:55:57Z

by Baron, Steve (J. Steve)
Format: Books
Publication Date 2009

The art of client service

2025-11-28T09:55:57Z

by Solomon, Robert.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html
Format: Books
Publication Date 2008

Malcolm McDonald on marketing planning : understanding marketing plans and strategy

2025-11-28T09:55:57Z

by McDonald, Malcolm.
Table of contents http://www.loc.gov/catdir/toc/fy0803/2007037090.html
Format: Books
Publication Date 2008 2007 2002

Business marketing management : B2B

2025-11-28T09:55:57Z

by Hutt, Michael D.
Table of contents Kostenfrei Table of contents http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html
Format: Books
Publication Date 2007

Services marketing : people, technology, strategy

2025-11-28T09:55:57Z

by Lovelock, Christopher H.
Inhaltsverzeichnis Inhaltsverzeichnis Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2007

Service management and marketing : customer management in service competition

2025-11-28T09:55:57Z

by Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: Books
Publication Date 2007

The user is always right : a practical guide to creating and using personas for the Web

2025-11-28T09:55:57Z

by Mulder, Steve, 1968-
Table of contents only http://www.loc.gov/catdir/toc/fy0704/2006299390.html
Format: Books
Publication Date 2007

Supply chain management : strategy, planning, and operation

2025-11-28T09:55:57Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2007

The lovemarks effect : winning in the consumer revolution

2025-11-28T09:55:57Z

by Roberts, Kevin, 1949-
Format: Books
Publication Date 2006

Marketing management

2025-11-28T09:55:57Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Format: Books
Publication Date 2006

Principles of marketing

2025-11-28T09:55:57Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029593.html Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1618996 http://www.prenhall.com
Format: Books
Publication Date 2006

Introduction to marketing

2025-11-28T09:55:57Z

by Lamb, Charles W.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2006 2005

Business applications and computational intelligence

2025-11-28T09:55:57Z

by Voges, Kevin, 1952-
Format: Books
Publication Date 2006

Services marketing management : a strategic perspective

2025-11-28T09:55:57Z

by Kasper, Hans.
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: Books
Publication Date 2006

Strategic database marketing

2025-11-28T09:55:57Z

by Hughes, Arthur Middleton.
Table of contents http://www.loc.gov/catdir/toc/ecip059/2005006389.html
Format: Books
Publication Date 2006 2005

Fundamentals of selling : customers for life through service

2025-11-28T09:55:57Z

by Futrell, Charles.
Format: Books
Publication Date 2006

Foundations of marketing

2025-11-28T09:55:57Z

by Jobber, David, 1947-
Format: Books
Publication Date 2006

Strategic marketing

2025-11-28T09:55:57Z

by Cravens, David W.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-t.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html
Format: Books
Publication Date 2006

Creating a winning E-business

2025-11-28T09:55:57Z

by Napier, H. Albert, 1944-
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer
Format: Books
Publication Date 2006

The loyalty advantage : essential steps to energize your company, your customers, your brand

2025-11-28T09:55:57Z

by Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: Books
Publication Date 2005

Fundamentals of selling : customers for life through service

2025-11-28T09:55:57Z

by Futrell, Charles.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0614/2003046332-t.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0614/2003046332-d.html
Format: Electronic Resources
Publication Date 2004

Business marketing management : a strategic view of industrial and organizational markets

2025-11-28T09:55:57Z

by Hutt, Michael D.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html
Format: Books
Publication Date 2004

Grasping service marketing

2025-11-28T09:55:57Z

by Jordaan, Yolanda.
Format: Books
Publication Date 2004

International marketing

2025-11-28T09:55:57Z

by Czinkota, Michael R.
Format: Books
Publication Date 2004

101 marketing strategies for accounting, law, consulting, and professional services firms

2025-11-28T09:55:57Z

by Waugh, Troy.
Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Format: Books
Publication Date 2004

Ten deadly marketing sins : signs and solutions

2025-11-28T09:55:57Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/wiley041/2003026035.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010651205&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010651205&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley047/2003026035.html Publisher description http://catdir.loc.gov/catdir/description/wiley041/2003026035.html
Format: Books
Publication Date 2004

Principles of marketing

2025-11-28T09:55:57Z

by Kotler, Philip.
Format: Books
Publication Date 2004

Connecting with customers : how to sell, service, and market the travel product

2025-11-28T09:55:57Z

by Mancini, Marc, 1946-
Format: Books
Publication Date 2003

A framework for marketing management

2025-11-28T09:55:57Z

by Kotler, Philip.
Format: Books
Publication Date 2003

Principles of service marketing and management

2025-11-28T09:55:57Z

by Lovelock, Christopher H.
Format: Books
Publication Date 2002

Basic marketing : a global-managerial approach

2025-11-28T09:55:57Z

by Perreault, William D., Jr.
Format: Books
Publication Date 2002

Hospitality and travel marketing

2025-11-28T09:55:57Z

by Morrison, Alastair M.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html
Format: Books
Publication Date 2002

E-business & e-commerce : how to program

2025-11-28T09:55:57Z

by Deitel, Harvey M., 1945-
Format: Books
Publication Date 2001

Principles of marketing

2025-11-28T09:55:57Z

by Kotler, Philip.
Format: Electronic Resources
Publication Date 2001

Customer equity : building and managing relationships as valuable assets

2025-11-28T09:55:57Z

by Blattberg, Robert C., 1942-
Format: Books
Publication Date 2001

Data mining cookbook : modeling data for marketing, risk and customer relationship management

2025-11-28T09:55:57Z

by Rud, Olivia Parr.
Format: Books
Publication Date 2001

Internet marketing : readings and online resources

2025-11-28T09:55:57Z

by Richardson, Paul, 1962-
Table of contents http://catdir.loc.gov/catdir/toc/mh021/00056868.html Publisher description http://catdir.loc.gov/catdir/description/mh021/00056868.html
Format: Books
Publication Date 2001

The complete MBA for dummies

2025-11-28T09:55:57Z

by Allen, Kathleen R.
Table of contents http://catdir.loc.gov/catdir/toc/wiley022/99069708.html Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959 Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html
Format: Books
Publication Date 2000

Services marketing : a managerial perspective

2025-11-28T09:55:57Z

by McColl, Rod, 1957-
Format: Books
Publication Date 1998

Services marketing

2025-11-28T09:55:57Z

by Kurtz, David L., 1941-
Format: Books
Publication Date 1998

Business marketing

2025-11-28T09:55:57Z

by Brierty, Edward G., 1925-
Format: Books
Publication Date 1998

Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry

2025-11-28T09:55:57Z

by Laws, Eric, 1945-
Format: Books
Publication Date 1997

Services marketing

2025-11-28T09:55:57Z

by Lovelock, Christopher H.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 1996

Basic marketing : a global-managerial approach

2025-11-28T09:55:57Z

by Perreault, William D.
Format: Books
Publication Date 1996

Aftermarketing : how to keep customers for life through relationship marketing

2025-11-28T09:55:57Z

by Vavra, Terry G.
Format: Books
Publication Date 1995

Advances in relationship marketing

2025-11-28T09:55:57Z

by Payne, Adrian.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 1995

How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketing

2025-11-28T09:55:57Z

by Evans, Wendy, 1940-
Format: Books
Publication Date 1993