Search Results for Customer services -- United States -- Management. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bservices$002b--$002bUnited$002bStates$002b--$002bManagement.$0026ps$003d300?dt=list 2025-10-08T01:01:54Z Defusing the angry patron : a how-to-do-it manual for librarians ent://SD_ILS/0/SD_ILS:47975 2025-10-08T01:01:54Z 2025-10-08T01:01:54Z by&#160;Rubin, Rhea Joyce.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> How Toyota became #1 : leadership lessons from the world's greatest car company ent://SD_ILS/0/SD_ILS:7680 2025-10-08T01:01:54Z 2025-10-08T01:01:54Z by&#160;Magee, David, 1965-<br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Call centres and human resource management : a cross-national perspective ent://SD_ILS/0/SD_ILS:27548 2025-10-08T01:01:54Z 2025-10-08T01:01:54Z by&#160;Deery, Steve.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/hol041/2003059603.html">http://www.loc.gov/catdir/toc/hol041/2003059603.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/hol041/2003059603.html">http://www.loc.gov/catdir/description/hol041/2003059603.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/>