Search Results for Customer services. - Narrowed by: 1:IIEMSASirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bservices.$0026qf$003dLIBRARY$002509Library$0025091$00253AIIEMSA$0025091$00253AIIEMSA$0026ps$003d300$0026isd$003dtrue?2025-04-28T18:21:47ZServices marketing : integrating customer focus across the firment://SD_ILS/0/SD_ILS:497262025-04-28T18:21:47Z2025-04-28T18:21:47Zby Zeithaml, Valarie A.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html">http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html</a><br/>Format: Books<br/>Publication Date 2024 2013<br/>Open innovation in the financial services : growing through openness, flexibility and customer integrationent://SD_ILS/0/SD_ILS:525772025-04-28T18:21:47Z2025-04-28T18:21:47Zby Fasnacht, Daniel, 1964-<br/>Format: Books<br/>Publication Date 2009<br/>Marketing management : a South African perspectiveent://SD_ILS/0/SD_ILS:579552025-04-28T18:21:47Z2025-04-28T18:21:47Zby Cant, M. C. (Michael Colin), 1957- editor.<br/>Format: Books<br/>Publication Date 2024<br/>Principles of marketingent://SD_ILS/0/SD_ILS:560592025-04-28T18:21:47Z2025-04-28T18:21:47Zby Kotler, Philip, author.<br/>Format: Books<br/>Publication Date 2021<br/>Business analysis.ent://SD_ILS/0/SD_ILS:576182025-04-28T18:21:47Z2025-04-28T18:21:47Zby Paul, Debra, editor.<br/>Image <a href="http://www.booksonix.co.uk/bcs/9781780175102.jpg">http://www.booksonix.co.uk/bcs/9781780175102.jpg</a><br/>Format: Books<br/>Publication Date 2020<br/>The law of banking and payment in South Africaent://SD_ILS/0/SD_ILS:189892025-04-28T18:21:47Z2025-04-28T18:21:47Zby Sharrock, Robert.<br/>Format: Books<br/>Publication Date 2016<br/>Enterprise compliance risk management : an essential toolkit for banks and financial servicesent://SD_ILS/0/SD_ILS:226672025-04-28T18:21:47Z2025-04-28T18:21:47Zby Ramakrishna, Saloni P., 1957-<br/>Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg</a><br/>Format: Regular print<br/>Publication Date 2015<br/>Services marketing : an interactive approachent://SD_ILS/0/SD_ILS:509852025-04-28T18:21:47Z2025-04-28T18:21:47Zby Fisk, Raymond P.<br/>Format: Books<br/>Publication Date 2014<br/>Principles of marketingent://SD_ILS/0/SD_ILS:517542025-04-28T18:21:47Z2025-04-28T18:21:47Zby Kapoor, Neeru.<br/>Format: Books<br/>Publication Date 2014<br/>Socialnomics : how social media transforms the way we live and do businessent://SD_ILS/0/SD_ILS:492052025-04-28T18:21:47Z2025-04-28T18:21:47Zby Qualman, Erik, 1972-<br/>Format: Books<br/>Publication Date 2013<br/>Marketingent://SD_ILS/0/SD_ILS:496972025-04-28T18:21:47Z2025-04-28T18:21:47Zby Kotler, Philip, 1931-<br/>Format: Books<br/>Publication Date 2013<br/>Customer serviceent://SD_ILS/0/SD_ILS:466392025-04-28T18:21:47Z2025-04-28T18:21:47Zby Machado, Ricardo.<br/>Format: Books<br/>Publication Date 2012<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-04-28T18:21:47Z2025-04-28T18:21:47Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Essentials of marketing managementent://SD_ILS/0/SD_ILS:431242025-04-28T18:21:47Z2025-04-28T18:21:47Zby Lancaster, Geoffrey, 1938-<br/>Format: Books<br/>Publication Date 2011<br/>Measure what matters : online tools for understanding customers, social media, engagement, and key relationshipsent://SD_ILS/0/SD_ILS:458822025-04-28T18:21:47Z2025-04-28T18:21:47Zby Delahaye Paine, Katie, 1952-<br/>Format: Books<br/>Publication Date 2011<br/>Defusing the angry patron : a how-to-do-it manual for librariansent://SD_ILS/0/SD_ILS:479752025-04-28T18:21:47Z2025-04-28T18:21:47Zby Rubin, Rhea Joyce.<br/>Format: Books<br/>Publication Date 2011<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:526762025-04-28T18:21:47Z2025-04-28T18:21:47Zby Lovelock, Christopher H.<br/>Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2011<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:446522025-04-28T18:21:47Z2025-04-28T18:21:47Zby Lucas, Robert W.<br/>Format: Books<br/>Publication Date 2011<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:465492025-04-28T18:21:47Z2025-04-28T18:21:47Zby Bell, Chip R.<br/>Format: Books<br/>Publication Date 2011<br/>Introduction to marketingent://SD_ILS/0/SD_ILS:228122025-04-28T18:21:47Z2025-04-28T18:21:47Zby McDaniel, Carl, Jr., 1941-<br/>Format: Books<br/>Publication Date 2011<br/>Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customersent://SD_ILS/0/SD_ILS:405722025-04-28T18:21:47Z2025-04-28T18:21:47Zby Cakim, Idil Miriam, 1974-<br/>Format: Books<br/>Publication Date 2010<br/>Empowered : unleash your employees, energize your customers, and transform your businessent://SD_ILS/0/SD_ILS:424782025-04-28T18:21:47Z2025-04-28T18:21:47Zby Bernoff, Josh.<br/>Format: Books<br/>Publication Date 2010<br/>Effective customer careent://SD_ILS/0/SD_ILS:430752025-04-28T18:21:47Z2025-04-28T18:21:47Zby Wellington, Patricia.<br/>Format: Books<br/>Publication Date 2010<br/>Marketing 3.0 : from products to customers to the human spiritent://SD_ILS/0/SD_ILS:56662025-04-28T18:21:47Z2025-04-28T18:21:47Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2010<br/>The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the worldent://SD_ILS/0/SD_ILS:401932025-04-28T18:21:47Z2025-04-28T18:21:47Zby Beemer, C. Britt.<br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : text and cases.ent://SD_ILS/0/SD_ILS:441062025-04-28T18:21:47Z2025-04-28T18:21:47Zby Baron, Steve (J. Steve)<br/>Format: Books<br/>Publication Date 2009<br/>Successful customer serviceent://SD_ILS/0/SD_ILS:533582025-04-28T18:21:47Z2025-04-28T18:21:47Zby Rowson, Pauline.<br/>Format: Books<br/>Publication Date 2009<br/>Using your emotional intelligence to develop othersent://SD_ILS/0/SD_ILS:422522025-04-28T18:21:47Z2025-04-28T18:21:47Zby Caldwell, Sheri.<br/>Format: Books<br/>Publication Date 2009<br/>Sourcing and supply chain managementent://SD_ILS/0/SD_ILS:472722025-04-28T18:21:47Z2025-04-28T18:21:47Zby Handfield, Robert B.<br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:228002025-04-28T18:21:47Z2025-04-28T18:21:47Zby Boshoff, Christo.<br/>Format: Books<br/>Publication Date 2009<br/>Malcolm McDonald on marketing planning : understanding marketing plans and strategyent://SD_ILS/0/SD_ILS:349272025-04-28T18:21:47Z2025-04-28T18:21:47Zby McDonald, Malcolm.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy0803/2007037090.html">http://www.loc.gov/catdir/toc/fy0803/2007037090.html</a><br/>Format: Books<br/>Publication Date 2008 2007 2002<br/>From products to services : insight and experience from companies which have embraced the service economyent://SD_ILS/0/SD_ILS:349172025-04-28T18:21:47Z2025-04-28T18:21:47Zby Young, Laurie, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>Strategy, innovation, and change : challenges for managementent://SD_ILS/0/SD_ILS:399582025-04-28T18:21:47Z2025-04-28T18:21:47Zby Murray, John A., 1948-<br/>Format: Books<br/>Publication Date 2008<br/>The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:404862025-04-28T18:21:47Z2025-04-28T18:21:47Zby Knapp, Duane E.<br/>Format: Books<br/>Publication Date 2008<br/>Innovation and the creative process : towards innovation with careent://SD_ILS/0/SD_ILS:416632025-04-28T18:21:47Z2025-04-28T18:21:47Zby Fuglsang, Lars.<br/>Format: Books<br/>Publication Date 2008<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-04-28T18:21:47Z2025-04-28T18:21:47Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>Fundamentals of selling : customers for life through serviceent://SD_ILS/0/SD_ILS:133322025-04-28T18:21:47Z2025-04-28T18:21:47Zby Futrell, Charles.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0620/2006030126.html">http://catdir.loc.gov/catdir/toc/ecip0620/2006030126.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html">http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html</a><br/>Format: Books<br/>Publication Date 2008<br/>Business marketing management : B2Bent://SD_ILS/0/SD_ILS:163942025-04-28T18:21:47Z2025-04-28T18:21:47Zby Hutt, Michael D.<br/>Table of contents <a href="http://www.gbv.de/dms/zbw/520445635.pdf">Kostenfrei</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html">http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html">http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html">http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The user is always right : a practical guide to creating and using personas for the Webent://SD_ILS/0/SD_ILS:338222025-04-28T18:21:47Z2025-04-28T18:21:47Zby Mulder, Steve, 1968-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/fy0704/2006299390.html">http://www.loc.gov/catdir/toc/fy0704/2006299390.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Supply chain management : strategy, planning, and operationent://SD_ILS/0/SD_ILS:320042025-04-28T18:21:47Z2025-04-28T18:21:47Zby Chopra, Sunil, 1960-<br/>Format: Books<br/>Publication Date 2007<br/>Service management and marketing : customer management in service competitionent://SD_ILS/0/SD_ILS:320762025-04-28T18:21:47Z2025-04-28T18:21:47Zby Grèonroos, Christian, 1947-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip071/2006030743.html">http://www.loc.gov/catdir/toc/ecip071/2006030743.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Customer service : a practical approachent://SD_ILS/0/SD_ILS:321202025-04-28T18:21:47Z2025-04-28T18:21:47Zby Harris, Elaine K.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030573.html">http://www.loc.gov/catdir/toc/ecip062/2005030573.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Delivering knock your socks off serviceent://SD_ILS/0/SD_ILS:334692025-04-28T18:21:47Z2025-04-28T18:21:47Zby Performance Associates, Inc.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006018854.html">http://www.loc.gov/catdir/toc/ecip0615/2006018854.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-04-28T18:21:47Z2025-04-28T18:21:47Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:169912025-04-28T18:21:47Z2025-04-28T18:21:47Zby Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
<a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017032662&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html">http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2007<br/>Fundamentals of selling : customers for life through serviceent://SD_ILS/0/SD_ILS:115602025-04-28T18:21:47Z2025-04-28T18:21:47Zby Futrell, Charles.<br/>Format: Books<br/>Publication Date 2006<br/>Introduction to marketingent://SD_ILS/0/SD_ILS:206602025-04-28T18:21:47Z2025-04-28T18:21:47Zby Lamb, Charles W.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Business applications and computational intelligenceent://SD_ILS/0/SD_ILS:314172025-04-28T18:21:47Z2025-04-28T18:21:47Zby Voges, Kevin, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Service orientation : winning strategies and best practicesent://SD_ILS/0/SD_ILS:318352025-04-28T18:21:47Z2025-04-28T18:21:47Zby Allen, Paul R.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Amaze your customers! : creative tips on winning &amp; keeping your customersent://SD_ILS/0/SD_ILS:315262025-04-28T18:21:47Z2025-04-28T18:21:47Zby Zanetti, Daniel.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www.loc.gov/catdir/toc/ecip062/2005030518.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Services marketing management : a strategic perspectiveent://SD_ILS/0/SD_ILS:315732025-04-28T18:21:47Z2025-04-28T18:21:47Zby Kasper, Hans.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip064/2005034528.html">http://www.loc.gov/catdir/toc/ecip064/2005034528.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Service leadership : the quest for competitive advantageent://SD_ILS/0/SD_ILS:319972025-04-28T18:21:47Z2025-04-28T18:21:47Zby Grönfeldt, Svafa.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0515/2005018321.html">http://www.loc.gov/catdir/toc/ecip0515/2005018321.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Customer service delivery : research and best practicesent://SD_ILS/0/SD_ILS:321212025-04-28T18:21:47Z2025-04-28T18:21:47Zby Fogli, Lawrence.<br/>Format: Books<br/>Publication Date 2006<br/>Customer service from the inside out made easyent://SD_ILS/0/SD_ILS:321222025-04-28T18:21:47Z2025-04-28T18:21:47Zby Levesque, Paul, 1947-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005032807.html">http://www.loc.gov/catdir/toc/ecip063/2005032807.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Great customer connections : simple psychological techniques that guarantee exceptional serviceent://SD_ILS/0/SD_ILS:321342025-04-28T18:21:47Z2025-04-28T18:21:47Zby Gallagher, Richard S.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033220.html">http://www.loc.gov/catdir/toc/ecip063/2005033220.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-04-28T18:21:47Z2025-04-28T18:21:47Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Strategic database marketingent://SD_ILS/0/SD_ILS:375812025-04-28T18:21:47Z2025-04-28T18:21:47Zby Hughes, Arthur Middleton.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip059/2005006389.html">http://www.loc.gov/catdir/toc/ecip059/2005006389.html</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Service is front stage : positioning services for value advantageent://SD_ILS/0/SD_ILS:470502025-04-28T18:21:47Z2025-04-28T18:21:47Zby Teboul, James<br/>Format: Regular print<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-04-28T18:21:47Z2025-04-28T18:21:47Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>Human resource management in sport and recreationent://SD_ILS/0/SD_ILS:507852025-04-28T18:21:47Z2025-04-28T18:21:47Zby Chelladurai, P.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0519/2005027289.html">http://www.loc.gov/catdir/toc/ecip0519/2005027289.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Accounting and financial management : developments in the international hospitality industryent://SD_ILS/0/SD_ILS:98912025-04-28T18:21:47Z2025-04-28T18:21:47Zby Harris, Peter J. (Peter James), 1944-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html">http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html">http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-04-28T18:21:47Z2025-04-28T18:21:47Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>Creating a winning E-businessent://SD_ILS/0/SD_ILS:228022025-04-28T18:21:47Z2025-04-28T18:21:47Zby Napier, H. Albert, 1944-<br/>Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
<a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer</a><br/>Format: Books<br/>Publication Date 2006<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-04-28T18:21:47Z2025-04-28T18:21:47Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-04-28T18:21:47Z2025-04-28T18:21:47Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Best face forward : why companies must improve their service interfaces with customersent://SD_ILS/0/SD_ILS:297752025-04-28T18:21:47Z2025-04-28T18:21:47Zby Rayport, Jeffrey F.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0414/2004002104.html">http://www.loc.gov/catdir/toc/ecip0414/2004002104.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Clinical and research uses of an adolescent mental health intake questionnaire : what kids need to talk aboutent://SD_ILS/0/SD_ILS:377132025-04-28T18:21:47Z2025-04-28T18:21:47Zby Peake, Ken.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip056/2005001517.html">http://www.loc.gov/catdir/toc/ecip056/2005001517.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-04-28T18:21:47Z2025-04-28T18:21:47Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Business marketing management : a strategic view of industrial and organizational marketsent://SD_ILS/0/SD_ILS:172492025-04-28T18:21:47Z2025-04-28T18:21:47Zby Hutt, Michael D.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html</a><br/>Format: Books<br/>Publication Date 2004<br/>International marketingent://SD_ILS/0/SD_ILS:211952025-04-28T18:21:47Z2025-04-28T18:21:47Zby Czinkota, Michael R.<br/>Format: Books<br/>Publication Date 2004<br/>Call centres and human resource management : a cross-national perspectiveent://SD_ILS/0/SD_ILS:275482025-04-28T18:21:47Z2025-04-28T18:21:47Zby Deery, Steve.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/hol041/2003059603.html">http://www.loc.gov/catdir/toc/hol041/2003059603.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol041/2003059603.html">http://www.loc.gov/catdir/description/hol041/2003059603.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Clued in : how to keep customers coming back again and againent://SD_ILS/0/SD_ILS:283322025-04-28T18:21:47Z2025-04-28T18:21:47Zby Carbone, Lewis P.<br/>Format: Books<br/>Publication Date 2004<br/>101 marketing strategies for accounting, law, consulting, and professional services firmsent://SD_ILS/0/SD_ILS:303422025-04-28T18:21:47Z2025-04-28T18:21:47Zby Waugh, Troy.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/wiley041/2003021210.html">http://www.loc.gov/catdir/description/wiley041/2003021210.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/wiley041/2003021210.html">http://www.loc.gov/catdir/toc/wiley041/2003021210.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley047/2003021210.html">http://www.loc.gov/catdir/bios/wiley047/2003021210.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Business success through service excellenceent://SD_ILS/0/SD_ILS:392862025-04-28T18:21:47Z2025-04-28T18:21:47Zby Clark, Moira.<br/>Format: Books<br/>Publication Date 2004<br/>Customer relationship management & customer serviceent://SD_ILS/0/SD_ILS:167012025-04-28T18:21:47Z2025-04-28T18:21:47Zby Brink, A. (Annekie)<br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-04-28T18:21:47Z2025-04-28T18:21:47Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>The firm of the future : a guide for accountants, lawyers, and other professional servicesent://SD_ILS/0/SD_ILS:275432025-04-28T18:21:47Z2025-04-28T18:21:47Zby Dunn, Paul.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002153131.html">http://www.loc.gov/catdir/toc/wiley031/2002153131.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley039/2002153131.html">http://www.loc.gov/catdir/description/wiley039/2002153131.html</a><br/>Format: Books<br/>Publication Date 2003<br/>The innovator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:286392025-04-28T18:21:47Z2025-04-28T18:21:47Zby Christensen, Clayton M.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip045/2003014328.html">http://www.loc.gov/catdir/toc/ecip045/2003014328.html</a><br/>Format: Books<br/>Publication Date 2003<br/>The innovator's dilemma : the revolutionary book that will change the way you do businessent://SD_ILS/0/SD_ILS:286402025-04-28T18:21:47Z2025-04-28T18:21:47Zby Christensen, Clayton M.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/hc041/2002027518.html">http://www.loc.gov/catdir/description/hc041/2002027518.html</a><br/>Format: Books<br/>Publication Date 2003 2000<br/>Focusing on customer service in Southern Africaent://SD_ILS/0/SD_ILS:400982025-04-28T18:21:47Z2025-04-28T18:21:47Zby Theron, Danie.<br/>Format: Books<br/>Publication Date 2003<br/>Customer service trainingent://SD_ILS/0/SD_ILS:340602025-04-28T18:21:47Z2025-04-28T18:21:47Zby Kamin, Maxine.<br/>Format: Books<br/>Publication Date 2002<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:238772025-04-28T18:21:47Z2025-04-28T18:21:47Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2001<br/>Customer equity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:246862025-04-28T18:21:47Z2025-04-28T18:21:47Zby Blattberg, Robert C., 1942-<br/>Format: Books<br/>Publication Date 2001<br/>Data mining cookbook : modeling data for marketing, risk and customer relationship managementent://SD_ILS/0/SD_ILS:247422025-04-28T18:21:47Z2025-04-28T18:21:47Zby Rud, Olivia Parr.<br/>Format: Books<br/>Publication Date 2001<br/>Signposts to service excellence : the African paradigment://SD_ILS/0/SD_ILS:316692025-04-28T18:21:47Z2025-04-28T18:21:47Zby Shonhiwa, Shepherd.<br/>Format: Books<br/>Publication Date 2001<br/>Monitoring, measuring, and managing customer serviceent://SD_ILS/0/SD_ILS:271352025-04-28T18:21:47Z2025-04-28T18:21:47Zby Goodman, Gary S.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley021/00025368.html">http://www.loc.gov/catdir/toc/wiley021/00025368.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley037/00025368.html">http://www.loc.gov/catdir/description/wiley037/00025368.html</a><br/>Format: Books<br/>Publication Date 2000<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:242312025-04-28T18:21:47Z2025-04-28T18:21:47Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 1999<br/>How to profitably delight your customersent://SD_ILS/0/SD_ILS:242622025-04-28T18:21:47Z2025-04-28T18:21:47Zby Mather, Hal.<br/>Format: Books<br/>Publication Date 1999<br/>The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customersent://SD_ILS/0/SD_ILS:280692025-04-28T18:21:47Z2025-04-28T18:21:47Zby Carlaw, Peggy.<br/>Format: Books<br/>Publication Date 1999<br/>Services marketing : a managerial perspectiveent://SD_ILS/0/SD_ILS:232642025-04-28T18:21:47Z2025-04-28T18:21:47Zby McColl, Rod, 1957-<br/>Format: Books<br/>Publication Date 1998<br/>Services marketingent://SD_ILS/0/SD_ILS:242502025-04-28T18:21:47Z2025-04-28T18:21:47Zby Kurtz, David L., 1941-<br/>Format: Books<br/>Publication Date 1998<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:245282025-04-28T18:21:47Z2025-04-28T18:21:47Zby Hernon, Peter.<br/>Format: Books<br/>Publication Date 1998<br/>Business marketingent://SD_ILS/0/SD_ILS:252352025-04-28T18:21:47Z2025-04-28T18:21:47Zby Brierty, Edward G., 1925-<br/>Format: Books<br/>Publication Date 1998<br/>Quality management for information and library managersent://SD_ILS/0/SD_ILS:441712025-04-28T18:21:47Z2025-04-28T18:21:47Zby Brophy, Peter, 1950-<br/>Format: Books<br/>Publication Date 1996<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-04-28T18:21:47Z2025-04-28T18:21:47ZFormat: Books<br/>Publication Date 1994<br/>