Search Results for Customer services. - Narrowed by: 1997-2003

Malcolm McDonald on marketing planning : understanding marketing plans and strategy

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by McDonald, Malcolm.
Table of contents http://www.loc.gov/catdir/toc/fy0803/2007037090.html
Format: Books
Publication Date 2008 2007 2002

Connecting with customers : how to sell, service, and market the travel product

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by Mancini, Marc, 1946-
Format: Books
Publication Date 2003

A framework for marketing management

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by Kotler, Philip.
Format: Books
Publication Date 2003

Performance Research Associates' Delivering knock your socks off service.

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by Zemke, Ron.
Format: Books
Publication Date 2003

The firm of the future : a guide for accountants, lawyers, and other professional services

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by Dunn, Paul.
Table of contents http://www.loc.gov/catdir/toc/wiley031/2002153131.html Publisher description http://www.loc.gov/catdir/description/wiley039/2002153131.html
Format: Books
Publication Date 2003

The innovator's solution : creating and sustaining successful growth

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by Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: Books
Publication Date 2003

The innovator's dilemma : the revolutionary book that will change the way you do business

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by Christensen, Clayton M.
Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html
Format: Books
Publication Date 2003 2000

Focusing on customer service in Southern Africa

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by Theron, Danie.
Format: Books
Publication Date 2003

101 ways to really satisfy your customers

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by Griffiths, Andrew, 1966-
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html
Format: Books
Publication Date 2002

Hospitality and travel marketing

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by Morrison, Alastair M.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html
Format: Books
Publication Date 2002

Basic marketing : a global-managerial approach

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by Perreault, William D., Jr.
Format: Books
Publication Date 2002

Customer service training

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by Kamin, Maxine.
Format: Books
Publication Date 2002

Dealing with difficult people

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by Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: Books
Publication Date 2002

Principles of service marketing and management

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by Lovelock, Christopher H.
Format: Books
Publication Date 2002

Internet marketing : readings and online resources

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by Richardson, Paul, 1962-
Table of contents http://catdir.loc.gov/catdir/toc/mh021/00056868.html Publisher description http://catdir.loc.gov/catdir/description/mh021/00056868.html
Format: Books
Publication Date 2001

E-business & e-commerce : how to program

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by Deitel, Harvey M., 1945-
Format: Books
Publication Date 2001

Seven power strategies for building customer loyalty

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by Timm, Paul R.
Format: Books
Publication Date 2001

Customer equity : building and managing relationships as valuable assets

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by Blattberg, Robert C., 1942-
Format: Books
Publication Date 2001

Data mining cookbook : modeling data for marketing, risk and customer relationship management

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by Rud, Olivia Parr.
Format: Books
Publication Date 2001

Signposts to service excellence : the African paradigm

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by Shonhiwa, Shepherd.
Format: Books
Publication Date 2001

Good service is good business : 7 simple strategies for success

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by DeVrye, Catherine.
Format: Books
Publication Date 2001

Fish! : a remarkable way to boost morale and improve results

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by Lundin, Stephen C., 1941-
Format: Books
Publication Date 2001 2000

Principles of marketing

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by Kotler, Philip.
Format: Electronic Resources
Publication Date 2001

Managing the guest experience in hospitality

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by Ford, Robert C. (Robert Clayton), 1945-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html
Format: Books
Publication Date 2000

The complete MBA for dummies

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by Allen, Kathleen R.
Table of contents http://catdir.loc.gov/catdir/toc/wiley022/99069708.html Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959 Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html
Format: Books
Publication Date 2000

Monitoring, measuring, and managing customer service

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by Goodman, Gary S.
Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Format: Books
Publication Date 2000

Call centre effectiveness

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by Els, Lien.
Format: Books
Publication Date 2000

A guide to customer service skills for the help desk professional

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by Knapp, Donna.
Format: Books
Publication Date 1999

How to profitably delight your customers

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by Mather, Hal.
Format: Books
Publication Date 1999

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

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by Carlaw, Peggy.
Format: Books
Publication Date 1999

Truth, lies, and advertising : the art of account planning

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by Steel, Jon.
Table of contents http://catdir.loc.gov/catdir/toc/onix04/97040334.html Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/97040334.html Publisher description http://catdir.loc.gov/catdir/description/wiley033/97040334.html
Format: Books
Publication Date 1998

Managing facilities

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by Jones, Christine, MIMgt. MHCIMA.
Publisher description http://catdir.loc.gov/catdir/description/els033/98111564.html Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Format: Books
Publication Date 1998

Services marketing : a managerial perspective

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by McColl, Rod, 1957-
Format: Books
Publication Date 1998

Services marketing

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by Kurtz, David L., 1941-
Format: Books
Publication Date 1998

Assessing service quality : satisfying the expectations of library customers

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by Hernon, Peter.
Format: Books
Publication Date 1998

Business marketing

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by Brierty, Edward G., 1925-
Format: Books
Publication Date 1998

The psychology of customer service

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by Jude, Brian.
Format: Books
Publication Date 1998

The psychology of customer service

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by Jude, Brian.
Format: Books
Publication Date 1998 1990

Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry

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by Laws, Eric, 1945-
Format: Books
Publication Date 1997