Search Results for Customer services. - Narrowed by: 2004-2010SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bservices.$0026qf$003dPUBDATE$002509Publication$002bDate$0025092004-2010$0025092004-2010$0026ps$003d300$0026isd$003dtrue?2025-04-28T23:35:21ZOpen innovation in the financial services : growing through openness, flexibility and customer integrationent://SD_ILS/0/SD_ILS:525772025-04-28T23:35:21Z2025-04-28T23:35:21Zby Fasnacht, Daniel, 1964-<br/>Format: Books<br/>Publication Date 2009<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:15192025-04-28T23:35:21Z2025-04-28T23:35:21Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/>Hospitality and travel marketingent://SD_ILS/0/SD_ILS:22582025-04-28T23:35:21Z2025-04-28T23:35:21Zby Morrison, Alastair M.<br/>Format: Books<br/>Publication Date 2010<br/>Principles of marketingent://SD_ILS/0/SD_ILS:163902025-04-28T23:35:21Z2025-04-28T23:35:21Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2010<br/>Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customersent://SD_ILS/0/SD_ILS:405722025-04-28T23:35:21Z2025-04-28T23:35:21Zby Cakim, Idil Miriam, 1974-<br/>Format: Books<br/>Publication Date 2010<br/>Empowered : unleash your employees, energize your customers, and transform your businessent://SD_ILS/0/SD_ILS:424782025-04-28T23:35:21Z2025-04-28T23:35:21Zby Bernoff, Josh.<br/>Format: Books<br/>Publication Date 2010<br/>Effective customer careent://SD_ILS/0/SD_ILS:430752025-04-28T23:35:21Z2025-04-28T23:35:21Zby Wellington, Patricia.<br/>Format: Books<br/>Publication Date 2010<br/>Marketing 3.0 : from products to customers to the human spiritent://SD_ILS/0/SD_ILS:56662025-04-28T23:35:21Z2025-04-28T23:35:21Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2010<br/>Personal assistance. NQF level 4, Student's bookent://SD_ILS/0/SD_ILS:113272025-04-28T23:35:21Z2025-04-28T23:35:21Zby Paarman, S.<br/>Format: Books<br/>Publication Date 2009<br/>Marketing managementent://SD_ILS/0/SD_ILS:163922025-04-28T23:35:21Z2025-04-28T23:35:21Zby Kotler, Philip.<br/>Table of contents <a href="http://www.gbv.de/dms/zbw/563370777.pdf">Kostenfrei</a>
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Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html">http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html</a><br/>Format: Books<br/>Publication Date 2009<br/>The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the worldent://SD_ILS/0/SD_ILS:401932025-04-28T23:35:21Z2025-04-28T23:35:21Zby Beemer, C. Britt.<br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : text and cases.ent://SD_ILS/0/SD_ILS:441062025-04-28T23:35:21Z2025-04-28T23:35:21Zby Baron, Steve (J. Steve)<br/>Format: Books<br/>Publication Date 2009<br/>Successful customer serviceent://SD_ILS/0/SD_ILS:533582025-04-28T23:35:21Z2025-04-28T23:35:21Zby Rowson, Pauline.<br/>Format: Books<br/>Publication Date 2009<br/>Using your emotional intelligence to develop othersent://SD_ILS/0/SD_ILS:422522025-04-28T23:35:21Z2025-04-28T23:35:21Zby Caldwell, Sheri.<br/>Format: Books<br/>Publication Date 2009<br/>Sourcing and supply chain managementent://SD_ILS/0/SD_ILS:472722025-04-28T23:35:21Z2025-04-28T23:35:21Zby Handfield, Robert B.<br/>Format: Books<br/>Publication Date 2009<br/>The call centre training handbook : a complete guide to learning & development in contact centresent://SD_ILS/0/SD_ILS:60272025-04-28T23:35:21Z2025-04-28T23:35:21Zby Wilson, John P. (John Peter), 1955 August 11-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html">http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html</a><br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:228002025-04-28T23:35:21Z2025-04-28T23:35:21Zby Boshoff, Christo.<br/>Format: Books<br/>Publication Date 2009<br/>Managing supply chains : a logistics approach with student CDent://SD_ILS/0/SD_ILS:29232025-04-28T23:35:21Z2025-04-28T23:35:21Zby Langley, C. John, 1946-<br/>Format: Books<br/>Publication Date 2008<br/>Malcolm McDonald on marketing planning : understanding marketing plans and strategyent://SD_ILS/0/SD_ILS:349272025-04-28T23:35:21Z2025-04-28T23:35:21Zby McDonald, Malcolm.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy0803/2007037090.html">http://www.loc.gov/catdir/toc/fy0803/2007037090.html</a><br/>Format: Books<br/>Publication Date 2008 2007 2002<br/>From products to services : insight and experience from companies which have embraced the service economyent://SD_ILS/0/SD_ILS:349172025-04-28T23:35:21Z2025-04-28T23:35:21Zby Young, Laurie, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>Strategy, innovation, and change : challenges for managementent://SD_ILS/0/SD_ILS:399582025-04-28T23:35:21Z2025-04-28T23:35:21Zby Murray, John A., 1948-<br/>Format: Books<br/>Publication Date 2008<br/>The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:404862025-04-28T23:35:21Z2025-04-28T23:35:21Zby Knapp, Duane E.<br/>Format: Books<br/>Publication Date 2008<br/>Innovation and the creative process : towards innovation with careent://SD_ILS/0/SD_ILS:416632025-04-28T23:35:21Z2025-04-28T23:35:21Zby Fuglsang, Lars.<br/>Format: Books<br/>Publication Date 2008<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-04-28T23:35:21Z2025-04-28T23:35:21Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>The art of client serviceent://SD_ILS/0/SD_ILS:59702025-04-28T23:35:21Z2025-04-28T23:35:21Zby Solomon, Robert.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html">http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html">http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html</a><br/>Format: Books<br/>Publication Date 2008<br/>Fundamentals of selling : customers for life through serviceent://SD_ILS/0/SD_ILS:133322025-04-28T23:35:21Z2025-04-28T23:35:21Zby Futrell, Charles.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0620/2006030126.html">http://catdir.loc.gov/catdir/toc/ecip0620/2006030126.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html">http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html</a><br/>Format: Books<br/>Publication Date 2008<br/>How Toyota became #1 : leadership lessons from the world's greatest car companyent://SD_ILS/0/SD_ILS:76802025-04-28T23:35:21Z2025-04-28T23:35:21Zby Magee, David, 1965-<br/>Format: Books<br/>Publication Date 2007<br/>Business marketing management : B2Bent://SD_ILS/0/SD_ILS:163942025-04-28T23:35:21Z2025-04-28T23:35:21Zby Hutt, Michael D.<br/>Table of contents <a href="http://www.gbv.de/dms/zbw/520445635.pdf">Kostenfrei</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html">http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html">http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html">http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mangoent://SD_ILS/0/SD_ILS:194372025-04-28T23:35:21Z2025-04-28T23:35:21Zby Paruk, Tasneem.<br/>Format: Manuscript<br/>Publication Date 2007<br/>The user is always right : a practical guide to creating and using personas for the Webent://SD_ILS/0/SD_ILS:338222025-04-28T23:35:21Z2025-04-28T23:35:21Zby Mulder, Steve, 1968-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/fy0704/2006299390.html">http://www.loc.gov/catdir/toc/fy0704/2006299390.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Supply chain management : strategy, planning, and operationent://SD_ILS/0/SD_ILS:320042025-04-28T23:35:21Z2025-04-28T23:35:21Zby Chopra, Sunil, 1960-<br/>Format: Books<br/>Publication Date 2007<br/>Service management and marketing : customer management in service competitionent://SD_ILS/0/SD_ILS:320762025-04-28T23:35:21Z2025-04-28T23:35:21Zby Grèonroos, Christian, 1947-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip071/2006030743.html">http://www.loc.gov/catdir/toc/ecip071/2006030743.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Customer service : a practical approachent://SD_ILS/0/SD_ILS:321202025-04-28T23:35:21Z2025-04-28T23:35:21Zby Harris, Elaine K.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030573.html">http://www.loc.gov/catdir/toc/ecip062/2005030573.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Delivering knock your socks off serviceent://SD_ILS/0/SD_ILS:334692025-04-28T23:35:21Z2025-04-28T23:35:21Zby Performance Associates, Inc.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006018854.html">http://www.loc.gov/catdir/toc/ecip0615/2006018854.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-04-28T23:35:21Z2025-04-28T23:35:21Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Dancing with the customer : 101 lessons towards service supremacyent://SD_ILS/0/SD_ILS:91172025-04-28T23:35:21Z2025-04-28T23:35:21Zby Dorrian, Paul.<br/>Format: Books<br/>Publication Date 2007<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:169912025-04-28T23:35:21Z2025-04-28T23:35:21Zby Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
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Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html">http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2007<br/>Fundamentals of selling : customers for life through serviceent://SD_ILS/0/SD_ILS:115602025-04-28T23:35:21Z2025-04-28T23:35:21Zby Futrell, Charles.<br/>Format: Books<br/>Publication Date 2006<br/>The lovemarks effect : winning in the consumer revolutionent://SD_ILS/0/SD_ILS:124782025-04-28T23:35:21Z2025-04-28T23:35:21Zby Roberts, Kevin, 1949-<br/>Format: Books<br/>Publication Date 2006<br/>Introduction to marketingent://SD_ILS/0/SD_ILS:206602025-04-28T23:35:21Z2025-04-28T23:35:21Zby Lamb, Charles W.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Business applications and computational intelligenceent://SD_ILS/0/SD_ILS:314172025-04-28T23:35:21Z2025-04-28T23:35:21Zby Voges, Kevin, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Service orientation : winning strategies and best practicesent://SD_ILS/0/SD_ILS:318352025-04-28T23:35:21Z2025-04-28T23:35:21Zby Allen, Paul R.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Amaze your customers! : creative tips on winning &amp; keeping your customersent://SD_ILS/0/SD_ILS:315262025-04-28T23:35:21Z2025-04-28T23:35:21Zby Zanetti, Daniel.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www.loc.gov/catdir/toc/ecip062/2005030518.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Services marketing management : a strategic perspectiveent://SD_ILS/0/SD_ILS:315732025-04-28T23:35:21Z2025-04-28T23:35:21Zby Kasper, Hans.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip064/2005034528.html">http://www.loc.gov/catdir/toc/ecip064/2005034528.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Service leadership : the quest for competitive advantageent://SD_ILS/0/SD_ILS:319972025-04-28T23:35:21Z2025-04-28T23:35:21Zby Grönfeldt, Svafa.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0515/2005018321.html">http://www.loc.gov/catdir/toc/ecip0515/2005018321.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Customer service delivery : research and best practicesent://SD_ILS/0/SD_ILS:321212025-04-28T23:35:21Z2025-04-28T23:35:21Zby Fogli, Lawrence.<br/>Format: Books<br/>Publication Date 2006<br/>Customer service from the inside out made easyent://SD_ILS/0/SD_ILS:321222025-04-28T23:35:21Z2025-04-28T23:35:21Zby Levesque, Paul, 1947-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005032807.html">http://www.loc.gov/catdir/toc/ecip063/2005032807.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Great customer connections : simple psychological techniques that guarantee exceptional serviceent://SD_ILS/0/SD_ILS:321342025-04-28T23:35:21Z2025-04-28T23:35:21Zby Gallagher, Richard S.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033220.html">http://www.loc.gov/catdir/toc/ecip063/2005033220.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-04-28T23:35:21Z2025-04-28T23:35:21Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Strategic database marketingent://SD_ILS/0/SD_ILS:375812025-04-28T23:35:21Z2025-04-28T23:35:21Zby Hughes, Arthur Middleton.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip059/2005006389.html">http://www.loc.gov/catdir/toc/ecip059/2005006389.html</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Service is front stage : positioning services for value advantageent://SD_ILS/0/SD_ILS:470502025-04-28T23:35:21Z2025-04-28T23:35:21Zby Teboul, James<br/>Format: Regular print<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-04-28T23:35:21Z2025-04-28T23:35:21Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>Human resource management in sport and recreationent://SD_ILS/0/SD_ILS:507852025-04-28T23:35:21Z2025-04-28T23:35:21Zby Chelladurai, P.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0519/2005027289.html">http://www.loc.gov/catdir/toc/ecip0519/2005027289.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Accounting and financial management : developments in the international hospitality industryent://SD_ILS/0/SD_ILS:98912025-04-28T23:35:21Z2025-04-28T23:35:21Zby Harris, Peter J. (Peter James), 1944-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html">http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html">http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-04-28T23:35:21Z2025-04-28T23:35:21Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>Branded customer service : the new competitive edgeent://SD_ILS/0/SD_ILS:160972025-04-28T23:35:21Z2025-04-28T23:35:21Zby Barlow, Janelle, 1943-<br/>Format: Books<br/>Publication Date 2006 2004<br/>Foundations of marketingent://SD_ILS/0/SD_ILS:166202025-04-28T23:35:21Z2025-04-28T23:35:21Zby Jobber, David, 1947-<br/>Format: Books<br/>Publication Date 2006<br/>Strategic marketingent://SD_ILS/0/SD_ILS:166892025-04-28T23:35:21Z2025-04-28T23:35:21Zby Cravens, David W.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-t.html">http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-t.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html">http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Principles of marketingent://SD_ILS/0/SD_ILS:167352025-04-28T23:35:21Z2025-04-28T23:35:21Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029593.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029593.html</a>
Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1618996">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1618996</a>
<a href="http://www.prenhall.com">http://www.prenhall.com</a><br/>Format: Books<br/>Publication Date 2006<br/>Creating a winning E-businessent://SD_ILS/0/SD_ILS:228022025-04-28T23:35:21Z2025-04-28T23:35:21Zby Napier, H. Albert, 1944-<br/>Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
<a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer</a><br/>Format: Books<br/>Publication Date 2006<br/>Managing service operations : design and implementationent://SD_ILS/0/SD_ILS:575902025-04-28T23:35:21Z2025-04-28T23:35:21Zby Hollins, Bill.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html">http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html">http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:102032025-04-28T23:35:21Z2025-04-28T23:35:21Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2005<br/>The loyalty advantage : essential steps to energize your company, your customers, your brandent://SD_ILS/0/SD_ILS:328082025-04-28T23:35:21Z2025-04-28T23:35:21Zby Durkin, Dianne M., 1947-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip055/2004030979.html">http://www.loc.gov/catdir/toc/ecip055/2004030979.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Passionate and profitable : why customer strategies fail and ten steps to do them rightent://SD_ILS/0/SD_ILS:328122025-04-28T23:35:21Z2025-04-28T23:35:21Zby Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-04-28T23:35:21Z2025-04-28T23:35:21Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-04-28T23:35:21Z2025-04-28T23:35:21Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Best face forward : why companies must improve their service interfaces with customersent://SD_ILS/0/SD_ILS:297752025-04-28T23:35:21Z2025-04-28T23:35:21Zby Rayport, Jeffrey F.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0414/2004002104.html">http://www.loc.gov/catdir/toc/ecip0414/2004002104.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Clinical and research uses of an adolescent mental health intake questionnaire : what kids need to talk aboutent://SD_ILS/0/SD_ILS:377132025-04-28T23:35:21Z2025-04-28T23:35:21Zby Peake, Ken.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip056/2005001517.html">http://www.loc.gov/catdir/toc/ecip056/2005001517.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-04-28T23:35:21Z2025-04-28T23:35:21Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>A guide to customer service skills for help deskent://SD_ILS/0/SD_ILS:13932025-04-28T23:35:21Z2025-04-28T23:35:21Zby Knapp, Donna<br/>Format: Books<br/>Publication Date 2005<br/>Introduction to help desk concepts and skillsent://SD_ILS/0/SD_ILS:99972025-04-28T23:35:21Z2025-04-28T23:35:21Zby Sanderson, Susan M.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>Fundamentals of selling : customers for life through serviceent://SD_ILS/0/SD_ILS:101132025-04-28T23:35:21Z2025-04-28T23:35:21Zby Futrell, Charles.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0614/2003046332-t.html">http://catdir.loc.gov/catdir/enhancements/fy0614/2003046332-t.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0614/2003046332-d.html">http://catdir.loc.gov/catdir/enhancements/fy0614/2003046332-d.html</a><br/>Format: Electronic Resources<br/>Publication Date 2004<br/>Ten deadly marketing sins : signs and solutionsent://SD_ILS/0/SD_ILS:116552025-04-28T23:35:21Z2025-04-28T23:35:21Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/wiley041/2003026035.html">http://catdir.loc.gov/catdir/toc/wiley041/2003026035.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010651205&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010651205&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010651205&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010651205&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/wiley047/2003026035.html">http://catdir.loc.gov/catdir/bios/wiley047/2003026035.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/wiley041/2003026035.html">http://catdir.loc.gov/catdir/description/wiley041/2003026035.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Principles of marketingent://SD_ILS/0/SD_ILS:116562025-04-28T23:35:21Z2025-04-28T23:35:21Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2004<br/>Electronic commerce 2004 : a managerial perspectiveent://SD_ILS/0/SD_ILS:127832025-04-28T23:35:21Z2025-04-28T23:35:21Zby Turban, Efraim.<br/>Format: Books<br/>Publication Date 2004<br/>Business marketing management : a strategic view of industrial and organizational marketsent://SD_ILS/0/SD_ILS:172492025-04-28T23:35:21Z2025-04-28T23:35:21Zby Hutt, Michael D.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html">http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html</a><br/>Format: Books<br/>Publication Date 2004<br/>International marketingent://SD_ILS/0/SD_ILS:211952025-04-28T23:35:21Z2025-04-28T23:35:21Zby Czinkota, Michael R.<br/>Format: Books<br/>Publication Date 2004<br/>Call centres and human resource management : a cross-national perspectiveent://SD_ILS/0/SD_ILS:275482025-04-28T23:35:21Z2025-04-28T23:35:21Zby Deery, Steve.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/hol041/2003059603.html">http://www.loc.gov/catdir/toc/hol041/2003059603.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol041/2003059603.html">http://www.loc.gov/catdir/description/hol041/2003059603.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Clued in : how to keep customers coming back again and againent://SD_ILS/0/SD_ILS:283322025-04-28T23:35:21Z2025-04-28T23:35:21Zby Carbone, Lewis P.<br/>Format: Books<br/>Publication Date 2004<br/>101 marketing strategies for accounting, law, consulting, and professional services firmsent://SD_ILS/0/SD_ILS:303422025-04-28T23:35:21Z2025-04-28T23:35:21Zby Waugh, Troy.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/wiley041/2003021210.html">http://www.loc.gov/catdir/description/wiley041/2003021210.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/wiley041/2003021210.html">http://www.loc.gov/catdir/toc/wiley041/2003021210.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley047/2003021210.html">http://www.loc.gov/catdir/bios/wiley047/2003021210.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Bottom-line call center management : creating a culture of accountability and excellent customer serviceent://SD_ILS/0/SD_ILS:328952025-04-28T23:35:21Z2025-04-28T23:35:21Zby Butler, David L. (David Lawrence)<br/>Format: Books<br/>Publication Date 2004<br/>Business success through service excellenceent://SD_ILS/0/SD_ILS:392862025-04-28T23:35:21Z2025-04-28T23:35:21Zby Clark, Moira.<br/>Format: Books<br/>Publication Date 2004<br/>Customer relationship management & customer serviceent://SD_ILS/0/SD_ILS:167012025-04-28T23:35:21Z2025-04-28T23:35:21Zby Brink, A. (Annekie)<br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-04-28T23:35:21Z2025-04-28T23:35:21Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>