Search Results for Customer services. - Narrowed by: Customer services.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dCustomer$002bservices.$0026qf$003dSUBJECT$002509Subject$002509Customer$002bservices.$002509Customer$002bservices.$0026ps$003d300?2025-04-28T17:38:23ZServices marketing : integrating customer focus across the firment://SD_ILS/0/SD_ILS:497262025-04-28T17:38:23Z2025-04-28T17:38:23Zby Zeithaml, Valarie A.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html">http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html</a><br/>Format: Books<br/>Publication Date 2024 2013<br/>Customer service : skills for successent://SD_ILS/0/SD_ILS:576242025-04-28T17:38:23Z2025-04-28T17:38:23Zby Lucas, Robert W., author.<br/>Format: Books<br/>Publication Date 2023<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:554042025-04-28T17:38:23Z2025-04-28T17:38:23Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2015<br/>Customer serviceent://SD_ILS/0/SD_ILS:558712025-04-28T17:38:23Z2025-04-28T17:38:23Zby Cant, M. C. (Michael Colin), 1957-<br/>EBSCO <a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>Customer serviceent://SD_ILS/0/SD_ILS:466392025-04-28T17:38:23Z2025-04-28T17:38:23Zby Machado, Ricardo.<br/>Format: Books<br/>Publication Date 2012<br/>Customer service : skills for successent://SD_ILS/0/SD_ILS:64882025-04-28T17:38:23Z2025-04-28T17:38:23Zby Lucas, Robert W.<br/>Format: Books<br/>Publication Date 2012<br/>Key account management : tools and techniques for achieving profitable key supplier statusent://SD_ILS/0/SD_ILS:219142025-04-28T17:38:23Z2025-04-28T17:38:23Zby Cheverton, Peter.<br/>Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html">http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html">http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html">http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html</a><br/>Format: Books<br/>Publication Date 2012<br/>Customer service management : a holistic approachent://SD_ILS/0/SD_ILS:152332025-04-28T17:38:23Z2025-04-28T17:38:23Zby Engelbrecht, Eugene.<br/>Format: Books<br/>Publication Date 2011<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-04-28T17:38:23Z2025-04-28T17:38:23Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Please every customer : delivering stellar customer service across culturesent://SD_ILS/0/SD_ILS:446522025-04-28T17:38:23Z2025-04-28T17:38:23Zby Lucas, Robert W.<br/>Format: Books<br/>Publication Date 2011<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:465492025-04-28T17:38:23Z2025-04-28T17:38:23Zby Bell, Chip R.<br/>Format: Books<br/>Publication Date 2011<br/>Effective customer careent://SD_ILS/0/SD_ILS:430752025-04-28T17:38:23Z2025-04-28T17:38:23Zby Wellington, Patricia.<br/>Format: Books<br/>Publication Date 2010<br/>Personal assistance. NQF level 4, Student's bookent://SD_ILS/0/SD_ILS:113272025-04-28T17:38:23Z2025-04-28T17:38:23Zby Paarman, S.<br/>Format: Books<br/>Publication Date 2009<br/>Successful customer serviceent://SD_ILS/0/SD_ILS:533582025-04-28T17:38:23Z2025-04-28T17:38:23Zby Rowson, Pauline.<br/>Format: Books<br/>Publication Date 2009<br/>From products to services : insight and experience from companies which have embraced the service economyent://SD_ILS/0/SD_ILS:349172025-04-28T17:38:23Z2025-04-28T17:38:23Zby Young, Laurie, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!ent://SD_ILS/0/SD_ILS:404862025-04-28T17:38:23Z2025-04-28T17:38:23Zby Knapp, Duane E.<br/>Format: Books<br/>Publication Date 2008<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-04-28T17:38:23Z2025-04-28T17:38:23Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>The art of client serviceent://SD_ILS/0/SD_ILS:59702025-04-28T17:38:23Z2025-04-28T17:38:23Zby Solomon, Robert.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html">http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html">http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html</a><br/>Format: Books<br/>Publication Date 2008<br/>How Toyota became #1 : leadership lessons from the world's greatest car companyent://SD_ILS/0/SD_ILS:76802025-04-28T17:38:23Z2025-04-28T17:38:23Zby Magee, David, 1965-<br/>Format: Books<br/>Publication Date 2007<br/>Service management and marketing : customer management in service competitionent://SD_ILS/0/SD_ILS:320762025-04-28T17:38:23Z2025-04-28T17:38:23Zby Grèonroos, Christian, 1947-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip071/2006030743.html">http://www.loc.gov/catdir/toc/ecip071/2006030743.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Customer service : a practical approachent://SD_ILS/0/SD_ILS:321202025-04-28T17:38:23Z2025-04-28T17:38:23Zby Harris, Elaine K.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030573.html">http://www.loc.gov/catdir/toc/ecip062/2005030573.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Delivering knock your socks off serviceent://SD_ILS/0/SD_ILS:334692025-04-28T17:38:23Z2025-04-28T17:38:23Zby Performance Associates, Inc.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006018854.html">http://www.loc.gov/catdir/toc/ecip0615/2006018854.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-04-28T17:38:23Z2025-04-28T17:38:23Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Dancing with the customer : 101 lessons towards service supremacyent://SD_ILS/0/SD_ILS:91172025-04-28T17:38:23Z2025-04-28T17:38:23Zby Dorrian, Paul.<br/>Format: Books<br/>Publication Date 2007<br/>Service orientation : winning strategies and best practicesent://SD_ILS/0/SD_ILS:318352025-04-28T17:38:23Z2025-04-28T17:38:23Zby Allen, Paul R.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Amaze your customers! : creative tips on winning &amp; keeping your customersent://SD_ILS/0/SD_ILS:315262025-04-28T17:38:23Z2025-04-28T17:38:23Zby Zanetti, Daniel.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www.loc.gov/catdir/toc/ecip062/2005030518.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Customer service delivery : research and best practicesent://SD_ILS/0/SD_ILS:321212025-04-28T17:38:23Z2025-04-28T17:38:23Zby Fogli, Lawrence.<br/>Format: Books<br/>Publication Date 2006<br/>Great customer connections : simple psychological techniques that guarantee exceptional serviceent://SD_ILS/0/SD_ILS:321342025-04-28T17:38:23Z2025-04-28T17:38:23Zby Gallagher, Richard S.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip063/2005033220.html">http://www.loc.gov/catdir/toc/ecip063/2005033220.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-04-28T17:38:23Z2025-04-28T17:38:23Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-04-28T17:38:23Z2025-04-28T17:38:23Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>Branded customer service : the new competitive edgeent://SD_ILS/0/SD_ILS:160972025-04-28T17:38:23Z2025-04-28T17:38:23Zby Barlow, Janelle, 1943-<br/>Format: Books<br/>Publication Date 2006 2004<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-04-28T17:38:23Z2025-04-28T17:38:23Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-04-28T17:38:23Z2025-04-28T17:38:23Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-04-28T17:38:23Z2025-04-28T17:38:23Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Business success through service excellenceent://SD_ILS/0/SD_ILS:392862025-04-28T17:38:23Z2025-04-28T17:38:23Zby Clark, Moira.<br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-04-28T17:38:23Z2025-04-28T17:38:23Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>Performance Research Associates' Delivering knock your socks off service.ent://SD_ILS/0/SD_ILS:123212025-04-28T17:38:23Z2025-04-28T17:38:23Zby Zemke, Ron.<br/>Format: Books<br/>Publication Date 2003<br/>The innovator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:286392025-04-28T17:38:23Z2025-04-28T17:38:23Zby Christensen, Clayton M.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip045/2003014328.html">http://www.loc.gov/catdir/toc/ecip045/2003014328.html</a><br/>Format: Books<br/>Publication Date 2003<br/>The innovator's dilemma : the revolutionary book that will change the way you do businessent://SD_ILS/0/SD_ILS:286402025-04-28T17:38:23Z2025-04-28T17:38:23Zby Christensen, Clayton M.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/hc041/2002027518.html">http://www.loc.gov/catdir/description/hc041/2002027518.html</a><br/>Format: Books<br/>Publication Date 2003 2000<br/>Focusing on customer service in Southern Africaent://SD_ILS/0/SD_ILS:400982025-04-28T17:38:23Z2025-04-28T17:38:23Zby Theron, Danie.<br/>Format: Books<br/>Publication Date 2003<br/>101 ways to really satisfy your customersent://SD_ILS/0/SD_ILS:105482025-04-28T17:38:23Z2025-04-28T17:38:23Zby Griffiths, Andrew, 1966-<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html">http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html">http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html</a><br/>Format: Books<br/>Publication Date 2002<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:238772025-04-28T17:38:23Z2025-04-28T17:38:23Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2001<br/>Good service is good business : 7 simple strategies for successent://SD_ILS/0/SD_ILS:39642025-04-28T17:38:23Z2025-04-28T17:38:23Zby DeVrye, Catherine.<br/>Format: Books<br/>Publication Date 2001<br/>Fish! : a remarkable way to boost morale and improve resultsent://SD_ILS/0/SD_ILS:131182025-04-28T17:38:23Z2025-04-28T17:38:23Zby Lundin, Stephen C., 1941-<br/>Format: Books<br/>Publication Date 2001 2000<br/>Services marketing : a managerial perspectiveent://SD_ILS/0/SD_ILS:232642025-04-28T17:38:23Z2025-04-28T17:38:23Zby McColl, Rod, 1957-<br/>Format: Books<br/>Publication Date 1998<br/>Services marketingent://SD_ILS/0/SD_ILS:242502025-04-28T17:38:23Z2025-04-28T17:38:23Zby Kurtz, David L., 1941-<br/>Format: Books<br/>Publication Date 1998<br/>Aftermarketing : how to keep customers for life through relationship marketingent://SD_ILS/0/SD_ILS:1742025-04-28T17:38:23Z2025-04-28T17:38:23Zby Vavra, Terry G.<br/>Format: Books<br/>Publication Date 1995<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-04-28T17:38:23Z2025-04-28T17:38:23ZFormat: Books<br/>Publication Date 1994<br/>I was your customerent://SD_ILS/0/SD_ILS:144842025-04-28T17:38:23Z2025-04-28T17:38:23Zby Cheales, Peter.<br/>Format: Books<br/>Publication Date 1994<br/>How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketingent://SD_ILS/0/SD_ILS:213452025-04-28T17:38:23Z2025-04-28T17:38:23Zby Evans, Wendy, 1940-<br/>Format: Books<br/>Publication Date 1993<br/>Customer first : a strategy for quality serviceent://SD_ILS/0/SD_ILS:111832025-04-28T17:38:23Z2025-04-28T17:38:23Zby Walker, Denis.<br/>Table of contents <a href="http://www.gbv.de/dms/hbz/toc/ht004229383.PDF">http://www.gbv.de/dms/hbz/toc/ht004229383.PDF</a><br/>Format: Books<br/>Publication Date 1990<br/>World class! : strategies for winning with your customer.ent://SD_ILS/0/SD_ILS:112212025-04-28T17:38:23Z2025-04-28T17:38:23Zby Manning, Anthony D.<br/>Format: Books<br/>Publication Date 1989<br/>