Search Results for Customer services.

Services marketing : integrating customer focus across the firm

2025-04-28T21:24:22Z

by Zeithaml, Valarie A.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html
Format: Books
Publication Date 2024 2013

Open innovation in the financial services : growing through openness, flexibility and customer integration

2025-04-28T21:24:22Z

by Fasnacht, Daniel, 1964-
Format: Books
Publication Date 2009

Principles of marketing

2025-04-28T21:24:22Z

by Kotler, Philip, author.
Format: Books
Publication Date 2024

Marketing management : a South African perspective

2025-04-28T21:24:22Z

by Cant, M. C. (Michael Colin), 1957- editor.
Format: Books
Publication Date 2024

Relationship marketing and customer relationship management

2025-04-28T21:24:22Z

by Roberts-Lombard, Mornay, editor.
Format: Books
Publication Date 2024

Customer service : skills for success

2025-04-28T21:24:22Z

by Lucas, Robert W., author.
Format: Books
Publication Date 2023

Services marketing : a contemporary approach

2025-04-28T21:24:22Z

by Berndt, A. (Adele), 1966- editor.
Format: Books
Publication Date 2022

Principles of marketing

2025-04-28T21:24:22Z

by Kotler, Philip, author.
Format: Books
Publication Date 2021

Business analysis.

2025-04-28T21:24:22Z

by Paul, Debra, editor.
Image http://www.booksonix.co.uk/bcs/9781780175102.jpg
Format: Books
Publication Date 2020

Kellogg on branding in a hyper-connected world

2025-04-28T21:24:22Z

by Tybout, Alice M. éditeur intellectuel.
EBSCO https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2091391&site=ehost-live&scope=site
Format: Books
Publication Date 2019

Supply chain management : strategy, planning and operation

2025-04-28T21:24:22Z

by Chopra, Sunil, 1960- author.
Format: Books
Publication Date 2019

Relationship marketing and customer relationship management

2025-04-28T21:24:22Z

by Roberts-Lombard, Mornay, editor.
Format: Books
Publication Date 2018

Services marketing : a contemporary approach

2025-04-28T21:24:22Z

by Berndt, A. (Adele), 1966- editor.
Format: Books
Publication Date 2018

Information systems today : managing in the digital world.

2025-04-28T21:24:22Z

by Valacich, Joseph S., 1959- author.
Format: Books
Publication Date 2018

Supply chain management : a logistics perspective.

2025-04-28T21:24:22Z

by Coyle, John J. (John Joseph), 1935- author.
Format: Books
Publication Date 2017

How customer service impacts brand loyalty in the Durban privately owned restaurant industry

2025-04-28T21:24:22Z

by Hartzer, Tegan
Format: Manuscript
Publication Date 2017

Marketing 4.0 : moving from traditional to digital

2025-04-28T21:24:22Z

by Kotler, Philip, author.
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1424256&site=ehost-live
Format: Books
Publication Date 2017

Supply chain management : strategy, planning, and operation

2025-04-28T21:24:22Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2016

The law of banking and payment in South Africa

2025-04-28T21:24:22Z

by Sharrock, Robert.
Format: Books
Publication Date 2016

The relationship between service qualities and customer loyalty on aa e-commerce website amongst emerging adults : the case of Takealot.com

2025-04-28T21:24:22Z

by Landsberg, Calvin.
Format: Manuscript
Publication Date 2016

A triangulation study by means of an online survey identifying how customer service instils customer loyalty amongst Constancia Village customers

2025-04-28T21:24:22Z

by Stevens, Kim.
Format: Manuscript
Publication Date 2016

Leveraging customer service to build brand equity

2025-04-28T21:24:22Z

by Withers, Neil Ian.
Format: Manuscript
Publication Date 2015

Enterprise compliance risk management : an essential toolkit for banks and financial services

2025-04-28T21:24:22Z

by Ramakrishna, Saloni P., 1957-
Cover image http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg
Format: Regular print
Publication Date 2015

Leveraging customer service to build brand equity

2025-04-28T21:24:22Z

by Withers, Ian.
Format: Manuscript
Publication Date 2015

Grasping service marketing

2025-04-28T21:24:22Z

by Jordaan, Yolanda.
Format: Books
Publication Date 2015

Can FNB's recent success in customer service be applied in Vodacom South Africa?

2025-04-28T21:24:22Z

by Oberholzer, Mauritz.
Format: Manuscript
Publication Date 2014

Personal selling

2025-04-28T21:24:22Z

by Van Heerden, Neels, 1957- editor.
Format: Books
Publication Date 2014

Services marketing : an interactive approach

2025-04-28T21:24:22Z

by Fisk, Raymond P.
Format: Books
Publication Date 2014

Principles of marketing

2025-04-28T21:24:22Z

by Kapoor, Neeru.
Format: Books
Publication Date 2014

A guide to service desk concepts

2025-04-28T21:24:22Z

by Knapp, Donna, author.
https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live
Format: Books
Publication Date 2014

Principles of marketing

2025-04-28T21:24:22Z

by Kotler, Philip (Philip J.), 1931-
Format: Books
Publication Date 2014 2013

Fundamentals of selling : customers for life through service

2025-04-28T21:24:22Z

by Futrell, Charles.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1307/2012051445-t.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1307/2012051445-d.html
Format: Books
Publication Date 2014

Customer service

2025-04-28T21:24:22Z

by Cant, M. C. (Michael Colin), 1957-
EBSCO https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live
Format: Books
Publication Date 2014

Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization

2025-04-28T21:24:22Z

by Crutcher, C. William, author.
Format: Books
Publication Date 2014

Supply chain management : strategy, planning, and operation

2025-04-28T21:24:22Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2013 2012

Service management : an integrated approach

2025-04-28T21:24:22Z

by Looy, Bart van.
Format: Books
Publication Date 2013 2011

Socialnomics : how social media transforms the way we live and do business

2025-04-28T21:24:22Z

by Qualman, Erik, 1972-
Format: Books
Publication Date 2013

Marketing

2025-04-28T21:24:22Z

by Kotler, Philip, 1931-
Format: Books
Publication Date 2013

Customer service

2025-04-28T21:24:22Z

by Machado, Ricardo.
Format: Books
Publication Date 2012

Customer service : skills for success

2025-04-28T21:24:22Z

by Lucas, Robert W.
Format: Books
Publication Date 2012

Key account management : tools and techniques for achieving profitable key supplier status

2025-04-28T21:24:22Z

by Cheverton, Peter.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html
Format: Books
Publication Date 2012

A guide to customer service skills for the help desk professional

2025-04-28T21:24:22Z

by Knapp, Donna.
Format: Books
Publication Date 2011

Customer service management : a holistic approach

2025-04-28T21:24:22Z

by Engelbrecht, Eugene.
Format: Books
Publication Date 2011

Customer service : career success through customer loyalty

2025-04-28T21:24:22Z

by Timm, Paul R.
Format: Books
Publication Date 2011

Essentials of marketing management

2025-04-28T21:24:22Z

by Lancaster, Geoffrey, 1938-
Format: Books
Publication Date 2011

Measure what matters : online tools for understanding customers, social media, engagement, and key relationships

2025-04-28T21:24:22Z

by Delahaye Paine, Katie, 1952-
Format: Books
Publication Date 2011

Defusing the angry patron : a how-to-do-it manual for librarians

2025-04-28T21:24:22Z

by Rubin, Rhea Joyce.
Format: Books
Publication Date 2011

Services marketing : people, technology, strategy

2025-04-28T21:24:22Z

by Lovelock, Christopher H.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2011

Please every customer : delivering stellar customer service across cultures

2025-04-28T21:24:22Z

by Lucas, Robert W.
Format: Books
Publication Date 2011

Wired and dangerous : how your customers have changed and what to do about it

2025-04-28T21:24:22Z

by Bell, Chip R.
Format: Books
Publication Date 2011

Services marketing.

2025-04-28T21:24:22Z

by Bateson, John E. G.
Format: Books
Publication Date 2011

Introduction to marketing

2025-04-28T21:24:22Z

by McDaniel, Carl, Jr., 1941-
Format: Books
Publication Date 2011

A guide to service desk concepts

2025-04-28T21:24:22Z

by Knapp, Donna.
Format: Books
Publication Date 2010

Hospitality and travel marketing

2025-04-28T21:24:22Z

by Morrison, Alastair M.
Format: Books
Publication Date 2010

Principles of marketing

2025-04-28T21:24:22Z

by Kotler, Philip.
Format: Books
Publication Date 2010

Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customers

2025-04-28T21:24:22Z

by Cakim, Idil Miriam, 1974-
Format: Books
Publication Date 2010

Empowered : unleash your employees, energize your customers, and transform your business

2025-04-28T21:24:22Z

by Bernoff, Josh.
Format: Books
Publication Date 2010

Effective customer care

2025-04-28T21:24:22Z

by Wellington, Patricia.
Format: Books
Publication Date 2010

Marketing 3.0 : from products to customers to the human spirit

2025-04-28T21:24:22Z

by Kotler, Philip.
Format: Books
Publication Date 2010

Personal assistance. NQF level 4, Student's book

2025-04-28T21:24:22Z

by Paarman, S.
Format: Books
Publication Date 2009

Marketing management

2025-04-28T21:24:22Z

by Kotler, Philip.
Table of contents Kostenfrei E-book - Full text Myilibrary. You can only view this e-book online and not download it Table of contents http://catdir.loc.gov/catdir/toc/ecip087/2008000337.html
Format: Books
Publication Date 2009

The customer rules : the 14 indispensable, irrefutable, and indisputable qualities of the greatest service companies in the world

2025-04-28T21:24:22Z

by Beemer, C. Britt.
Format: Books
Publication Date 2009

Services marketing : text and cases.

2025-04-28T21:24:22Z

by Baron, Steve (J. Steve)
Format: Books
Publication Date 2009

Successful customer service

2025-04-28T21:24:22Z

by Rowson, Pauline.
Format: Books
Publication Date 2009

Using your emotional intelligence to develop others

2025-04-28T21:24:22Z

by Caldwell, Sheri.
Format: Books
Publication Date 2009

Sourcing and supply chain management

2025-04-28T21:24:22Z

by Handfield, Robert B.
Format: Books
Publication Date 2009

The call centre training handbook : a complete guide to learning & development in contact centres

2025-04-28T21:24:22Z

by Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: Books
Publication Date 2009

Services marketing : a contemporary approach

2025-04-28T21:24:22Z

by Boshoff, Christo.
Format: Books
Publication Date 2009

Managing supply chains : a logistics approach with student CD

2025-04-28T21:24:22Z

by Langley, C. John, 1946-
Format: Books
Publication Date 2008

Malcolm McDonald on marketing planning : understanding marketing plans and strategy

2025-04-28T21:24:22Z

by McDonald, Malcolm.
Table of contents http://www.loc.gov/catdir/toc/fy0803/2007037090.html
Format: Books
Publication Date 2008 2007 2002

From products to services : insight and experience from companies which have embraced the service economy

2025-04-28T21:24:22Z

by Young, Laurie, 1955-
Format: Books
Publication Date 2008

Strategy, innovation, and change : challenges for management

2025-04-28T21:24:22Z

by Murray, John A., 1948-
Format: Books
Publication Date 2008

The Brandpromise : how Costco, Ketel One, Make-a-wish, Tourism Vancouver, and other leading brands make and keep the promise that guarantees success!

2025-04-28T21:24:22Z

by Knapp, Duane E.
Format: Books
Publication Date 2008

Innovation and the creative process : towards innovation with care

2025-04-28T21:24:22Z

by Fuglsang, Lars.
Format: Books
Publication Date 2008

Customer care excellence : how to create an effective customer focus

2025-04-28T21:24:22Z

by Cook, Sarah, 1955-
Format: Books
Publication Date 2008

The art of client service

2025-04-28T21:24:22Z

by Solomon, Robert.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0838/2008298855-d.html
Format: Books
Publication Date 2008

Fundamentals of selling : customers for life through service

2025-04-28T21:24:22Z

by Futrell, Charles.
Table of contents http://catdir.loc.gov/catdir/toc/ecip0620/2006030126.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0708/2006030126-d.html
Format: Books
Publication Date 2008

How Toyota became #1 : leadership lessons from the world's greatest car company

2025-04-28T21:24:22Z

by Magee, David, 1965-
Format: Books
Publication Date 2007

Business marketing management : B2B

2025-04-28T21:24:22Z

by Hutt, Michael D.
Table of contents Kostenfrei Table of contents http://catdir.loc.gov/catdir/toc/fy0705/2006924824.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/2006924824-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1215/2006924824-d.html
Format: Books
Publication Date 2007

A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango

2025-04-28T21:24:22Z

by Paruk, Tasneem.
Format: Manuscript
Publication Date 2007

The user is always right : a practical guide to creating and using personas for the Web

2025-04-28T21:24:22Z

by Mulder, Steve, 1968-
Table of contents only http://www.loc.gov/catdir/toc/fy0704/2006299390.html
Format: Books
Publication Date 2007

Supply chain management : strategy, planning, and operation

2025-04-28T21:24:22Z

by Chopra, Sunil, 1960-
Format: Books
Publication Date 2007

Service management and marketing : customer management in service competition

2025-04-28T21:24:22Z

by Grèonroos, Christian, 1947-
Table of contents only http://www.loc.gov/catdir/toc/ecip071/2006030743.html
Format: Books
Publication Date 2007

Customer service : a practical approach

2025-04-28T21:24:22Z

by Harris, Elaine K.
Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030573.html
Format: Books
Publication Date 2007

Delivering knock your socks off service

2025-04-28T21:24:22Z

by Performance Associates, Inc.
Table of contents only http://www.loc.gov/catdir/toc/ecip0615/2006018854.html
Format: Books
Publication Date 2007

Care packages for your customers : an idea a week to enhance customer service

2025-04-28T21:24:22Z

by Glanz, Barbara A.
Format: Books
Publication Date 2007

Dancing with the customer : 101 lessons towards service supremacy

2025-04-28T21:24:22Z

by Dorrian, Paul.
Format: Books
Publication Date 2007

Services marketing : people, technology, strategy

2025-04-28T21:24:22Z

by Lovelock, Christopher H.
Inhaltsverzeichnis Inhaltsverzeichnis Table of contents http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2007

Fundamentals of selling : customers for life through service

2025-04-28T21:24:22Z

by Futrell, Charles.
Format: Books
Publication Date 2006

The lovemarks effect : winning in the consumer revolution

2025-04-28T21:24:22Z

by Roberts, Kevin, 1949-
Format: Books
Publication Date 2006

Introduction to marketing

2025-04-28T21:24:22Z

by Lamb, Charles W.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014584340&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 2006 2005

Business applications and computational intelligence

2025-04-28T21:24:22Z

by Voges, Kevin, 1952-
Format: Books
Publication Date 2006

Service orientation : winning strategies and best practices

2025-04-28T21:24:22Z

by Allen, Paul R.
Publisher description http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html Table of contents only http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html
Format: Books
Publication Date 2006

Amaze your customers! : creative tips on winning & keeping your customers

2025-04-28T21:24:22Z

by Zanetti, Daniel.
Table of contents http://www.loc.gov/catdir/toc/ecip062/2005030518.html
Format: Books
Publication Date 2006

Services marketing management : a strategic perspective

2025-04-28T21:24:22Z

by Kasper, Hans.
Table of contents http://www.loc.gov/catdir/toc/ecip064/2005034528.html
Format: Books
Publication Date 2006

Service leadership : the quest for competitive advantage

2025-04-28T21:24:22Z

by Grönfeldt, Svafa.
Table of contents http://www.loc.gov/catdir/toc/ecip0515/2005018321.html
Format: Books
Publication Date 2006

Customer service delivery : research and best practices

2025-04-28T21:24:22Z

by Fogli, Lawrence.
Format: Books
Publication Date 2006

Customer service from the inside out made easy

2025-04-28T21:24:22Z

by Levesque, Paul, 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip063/2005032807.html
Format: Books
Publication Date 2006

Great customer connections : simple psychological techniques that guarantee exceptional service

2025-04-28T21:24:22Z

by Gallagher, Richard S.
Table of contents http://www.loc.gov/catdir/toc/ecip063/2005033220.html
Format: Books
Publication Date 2006

Connecting with your customers.

2025-04-28T21:24:22Z

by Harvard Business School.
Table of contents only http://www.loc.gov/catdir/toc/ecip0610/2006007913.html
Format: Books
Publication Date 2006

Strategic database marketing

2025-04-28T21:24:22Z

by Hughes, Arthur Middleton.
Table of contents http://www.loc.gov/catdir/toc/ecip059/2005006389.html
Format: Books
Publication Date 2006 2005

Service is front stage : positioning services for value advantage

2025-04-28T21:24:22Z

by Teboul, James
Format: Regular print
Publication Date 2006

The working world for young adults. Customer service an attitude not an occupation

2025-04-28T21:24:22Z

by Dieffenbach, Michael.
Format: Video disc
Publication Date 2006

Human resource management in sport and recreation

2025-04-28T21:24:22Z

by Chelladurai, P.
Table of contents http://www.loc.gov/catdir/toc/ecip0519/2005027289.html
Format: Books
Publication Date 2006

Accounting and financial management : developments in the international hospitality industry

2025-04-28T21:24:22Z

by Harris, Peter J. (Peter James), 1944-
Table of contents http://catdir.loc.gov/catdir/toc/fy0611/2006296416.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0805/2006296416-d.html
Format: Books
Publication Date 2006

Marketing management

2025-04-28T21:24:22Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Inhaltsverzeichnis http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA
Format: Books
Publication Date 2006

Branded customer service : the new competitive edge

2025-04-28T21:24:22Z

by Barlow, Janelle, 1943-
Format: Books
Publication Date 2006 2004

Foundations of marketing

2025-04-28T21:24:22Z

by Jobber, David, 1947-
Format: Books
Publication Date 2006

Strategic marketing

2025-04-28T21:24:22Z

by Cravens, David W.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-t.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0619/2004061068-d.html
Format: Books
Publication Date 2006

Principles of marketing

2025-04-28T21:24:22Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/ecip055/2004029593.html Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=1618996 http://www.prenhall.com
Format: Books
Publication Date 2006

Creating a winning E-business

2025-04-28T21:24:22Z

by Napier, H. Albert, 1944-
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017630658&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=2951123&custom_att_2=simple_viewer
Format: Books
Publication Date 2006

Managing service operations : design and implementation

2025-04-28T21:24:22Z

by Hollins, Bill.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-t.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0666/2006927097-d.html
Format: Books
Publication Date 2006

A guide to customer service skills for the help desk professional

2025-04-28T21:24:22Z

by Knapp, Donna.
Format: Books
Publication Date 2005

The loyalty advantage : essential steps to energize your company, your customers, your brand

2025-04-28T21:24:22Z

by Durkin, Dianne M., 1947-
Table of contents http://www.loc.gov/catdir/toc/ecip055/2004030979.html
Format: Books
Publication Date 2005

Passionate and profitable : why customer strategies fail and ten steps to do them right

2025-04-28T21:24:22Z

by Arussy, Lior.
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html Table of contents only http://www.loc.gov/catdir/toc/ecip051/2004022230.html
Format: Books
Publication Date 2005

Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty

2025-04-28T21:24:22Z

by Van Hooser, Phillip, 1957-
Table of contents only http://www.loc.gov/catdir/toc/ecip0512/2005013737.html Contributor biographical information http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html Publisher description http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html
Format: Books
Publication Date 2005

Revolutionize your customer experience / Colin Shaw.

2025-04-28T21:24:22Z

by Shaw, Colin, 1928-
Contributor biographical information http://www.loc.gov/catdir/bios/hol059/2004056536.html Publisher description http://www.loc.gov/catdir/description/hol054/2004056536.html Table of contents http://www.loc.gov/catdir/toc/hol052/2004056536.html
Format: Books
Publication Date 2005

Best face forward : why companies must improve their service interfaces with customers

2025-04-28T21:24:22Z

by Rayport, Jeffrey F.
Table of contents http://www.loc.gov/catdir/toc/ecip0414/2004002104.html
Format: Books
Publication Date 2005

Clinical and research uses of an adolescent mental health intake questionnaire : what kids need to talk about

2025-04-28T21:24:22Z

by Peake, Ken.
Table of contents http://www.loc.gov/catdir/toc/ecip056/2005001517.html
Format: Books
Publication Date 2005

Building great customer experiences

2025-04-28T21:24:22Z

by Shaw, Colin, 1958-
Format: Books
Publication Date 2005

A guide to customer service skills for help desk

2025-04-28T21:24:22Z

by Knapp, Donna
Format: Books
Publication Date 2005

Introduction to help desk concepts and skills

2025-04-28T21:24:22Z

by Sanderson, Susan M.
Format: Electronic Resources
Publication Date 2004

Fundamentals of selling : customers for life through service

2025-04-28T21:24:22Z

by Futrell, Charles.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0614/2003046332-t.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0614/2003046332-d.html
Format: Electronic Resources
Publication Date 2004

Ten deadly marketing sins : signs and solutions

2025-04-28T21:24:22Z

by Kotler, Philip.
Table of contents http://catdir.loc.gov/catdir/toc/wiley041/2003026035.html Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=010651205&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=010651205&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley047/2003026035.html Publisher description http://catdir.loc.gov/catdir/description/wiley041/2003026035.html
Format: Books
Publication Date 2004

Principles of marketing

2025-04-28T21:24:22Z

by Kotler, Philip.
Format: Books
Publication Date 2004

Electronic commerce 2004 : a managerial perspective

2025-04-28T21:24:22Z

by Turban, Efraim.
Format: Books
Publication Date 2004

Business marketing management : a strategic view of industrial and organizational markets

2025-04-28T21:24:22Z

by Hutt, Michael D.
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-t.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2002116678-d.html
Format: Books
Publication Date 2004

International marketing

2025-04-28T21:24:22Z

by Czinkota, Michael R.
Format: Books
Publication Date 2004

Call centres and human resource management : a cross-national perspective

2025-04-28T21:24:22Z

by Deery, Steve.
Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Format: Books
Publication Date 2004

Clued in : how to keep customers coming back again and again

2025-04-28T21:24:22Z

by Carbone, Lewis P.
Format: Books
Publication Date 2004

101 marketing strategies for accounting, law, consulting, and professional services firms

2025-04-28T21:24:22Z

by Waugh, Troy.
Publisher description http://www.loc.gov/catdir/description/wiley041/2003021210.html Table of contents http://www.loc.gov/catdir/toc/wiley041/2003021210.html Contributor biographical information http://www.loc.gov/catdir/bios/wiley047/2003021210.html
Format: Books
Publication Date 2004

Bottom-line call center management : creating a culture of accountability and excellent customer service

2025-04-28T21:24:22Z

by Butler, David L. (David Lawrence)
Format: Books
Publication Date 2004

Business success through service excellence

2025-04-28T21:24:22Z

by Clark, Moira.
Format: Books
Publication Date 2004

Customer relationship management & customer service

2025-04-28T21:24:22Z

by Brink, A. (Annekie)
Format: Books
Publication Date 2004

Grasping service marketing

2025-04-28T21:24:22Z

by Jordaan, Yolanda.
Format: Books
Publication Date 2004

Connecting with customers : how to sell, service, and market the travel product

2025-04-28T21:24:22Z

by Mancini, Marc, 1946-
Format: Books
Publication Date 2003

A framework for marketing management

2025-04-28T21:24:22Z

by Kotler, Philip.
Format: Books
Publication Date 2003

Performance Research Associates' Delivering knock your socks off service.

2025-04-28T21:24:22Z

by Zemke, Ron.
Format: Books
Publication Date 2003

The firm of the future : a guide for accountants, lawyers, and other professional services

2025-04-28T21:24:22Z

by Dunn, Paul.
Table of contents http://www.loc.gov/catdir/toc/wiley031/2002153131.html Publisher description http://www.loc.gov/catdir/description/wiley039/2002153131.html
Format: Books
Publication Date 2003

The innovator's solution : creating and sustaining successful growth

2025-04-28T21:24:22Z

by Christensen, Clayton M.
Table of contents http://www.loc.gov/catdir/toc/ecip045/2003014328.html
Format: Books
Publication Date 2003

The innovator's dilemma : the revolutionary book that will change the way you do business

2025-04-28T21:24:22Z

by Christensen, Clayton M.
Publisher description http://www.loc.gov/catdir/description/hc041/2002027518.html
Format: Books
Publication Date 2003 2000

Focusing on customer service in Southern Africa

2025-04-28T21:24:22Z

by Theron, Danie.
Format: Books
Publication Date 2003

101 ways to really satisfy your customers

2025-04-28T21:24:22Z

by Griffiths, Andrew, 1966-
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy0662/2003276974-d.html
Format: Books
Publication Date 2002

Hospitality and travel marketing

2025-04-28T21:24:22Z

by Morrison, Alastair M.
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-d.html Table of contents only http://catdir.loc.gov/catdir/enhancements/fy1514/2001028449-t.html
Format: Books
Publication Date 2002

Basic marketing : a global-managerial approach

2025-04-28T21:24:22Z

by Perreault, William D., Jr.
Format: Books
Publication Date 2002

Customer service training

2025-04-28T21:24:22Z

by Kamin, Maxine.
Format: Books
Publication Date 2002

Dealing with difficult people

2025-04-28T21:24:22Z

by Osborne, Christina.
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html
Format: Books
Publication Date 2002

Principles of service marketing and management

2025-04-28T21:24:22Z

by Lovelock, Christopher H.
Format: Books
Publication Date 2002

Internet marketing : readings and online resources

2025-04-28T21:24:22Z

by Richardson, Paul, 1962-
Table of contents http://catdir.loc.gov/catdir/toc/mh021/00056868.html Publisher description http://catdir.loc.gov/catdir/description/mh021/00056868.html
Format: Books
Publication Date 2001

E-business & e-commerce : how to program

2025-04-28T21:24:22Z

by Deitel, Harvey M., 1945-
Format: Books
Publication Date 2001

Seven power strategies for building customer loyalty

2025-04-28T21:24:22Z

by Timm, Paul R.
Format: Books
Publication Date 2001

Customer equity : building and managing relationships as valuable assets

2025-04-28T21:24:22Z

by Blattberg, Robert C., 1942-
Format: Books
Publication Date 2001

Data mining cookbook : modeling data for marketing, risk and customer relationship management

2025-04-28T21:24:22Z

by Rud, Olivia Parr.
Format: Books
Publication Date 2001

Signposts to service excellence : the African paradigm

2025-04-28T21:24:22Z

by Shonhiwa, Shepherd.
Format: Books
Publication Date 2001

Good service is good business : 7 simple strategies for success

2025-04-28T21:24:22Z

by DeVrye, Catherine.
Format: Books
Publication Date 2001

Fish! : a remarkable way to boost morale and improve results

2025-04-28T21:24:22Z

by Lundin, Stephen C., 1941-
Format: Books
Publication Date 2001 2000

Principles of marketing

2025-04-28T21:24:22Z

by Kotler, Philip.
Format: Electronic Resources
Publication Date 2001

Managing the guest experience in hospitality

2025-04-28T21:24:22Z

by Ford, Robert C. (Robert Clayton), 1945-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-t.html Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-b.html Publisher description http://catdir.loc.gov/catdir/enhancements/fy1302/99049972-d.html
Format: Books
Publication Date 2000

The complete MBA for dummies

2025-04-28T21:24:22Z

by Allen, Kathleen R.
Table of contents http://catdir.loc.gov/catdir/toc/wiley022/99069708.html Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=715959 Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley044/99069708.html Publisher description http://catdir.loc.gov/catdir/description/wiley038/99069708.html
Format: Books
Publication Date 2000

Monitoring, measuring, and managing customer service

2025-04-28T21:24:22Z

by Goodman, Gary S.
Table of contents http://www.loc.gov/catdir/toc/wiley021/00025368.html Publisher description http://www.loc.gov/catdir/description/wiley037/00025368.html
Format: Books
Publication Date 2000

Call centre effectiveness

2025-04-28T21:24:22Z

by Els, Lien.
Format: Books
Publication Date 2000

A guide to customer service skills for the help desk professional

2025-04-28T21:24:22Z

by Knapp, Donna.
Format: Books
Publication Date 1999

How to profitably delight your customers

2025-04-28T21:24:22Z

by Mather, Hal.
Format: Books
Publication Date 1999

The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

2025-04-28T21:24:22Z

by Carlaw, Peggy.
Format: Books
Publication Date 1999

Truth, lies, and advertising : the art of account planning

2025-04-28T21:24:22Z

by Steel, Jon.
Table of contents http://catdir.loc.gov/catdir/toc/onix04/97040334.html Contributor biographical information http://catdir.loc.gov/catdir/bios/wiley042/97040334.html Publisher description http://catdir.loc.gov/catdir/description/wiley033/97040334.html
Format: Books
Publication Date 1998

Managing facilities

2025-04-28T21:24:22Z

by Jones, Christine, MIMgt. MHCIMA.
Publisher description http://catdir.loc.gov/catdir/description/els033/98111564.html Table of contents http://catdir.loc.gov/catdir/toc/els032/98111564.html
Format: Books
Publication Date 1998

Services marketing : a managerial perspective

2025-04-28T21:24:22Z

by McColl, Rod, 1957-
Format: Books
Publication Date 1998

Services marketing

2025-04-28T21:24:22Z

by Kurtz, David L., 1941-
Format: Books
Publication Date 1998

Assessing service quality : satisfying the expectations of library customers

2025-04-28T21:24:22Z

by Hernon, Peter.
Format: Books
Publication Date 1998

Business marketing

2025-04-28T21:24:22Z

by Brierty, Edward G., 1925-
Format: Books
Publication Date 1998

The psychology of customer service

2025-04-28T21:24:22Z

by Jude, Brian.
Format: Books
Publication Date 1998

The psychology of customer service

2025-04-28T21:24:22Z

by Jude, Brian.
Format: Books
Publication Date 1998 1990

Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industry

2025-04-28T21:24:22Z

by Laws, Eric, 1945-
Format: Books
Publication Date 1997

Services marketing

2025-04-28T21:24:22Z

by Lovelock, Christopher H.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 1996

Basic marketing : a global-managerial approach

2025-04-28T21:24:22Z

by Perreault, William D.
Format: Books
Publication Date 1996

Intensive customer care : competitive strategies for South African companies

2025-04-28T21:24:22Z

by Dorrian, A. P. (A. Paul)
Format: Books
Publication Date 1996

Quality management for information and library managers

2025-04-28T21:24:22Z

by Brophy, Peter, 1950-
Format: Books
Publication Date 1996

Multicultural customer service : providing outstanding service across cultures

2025-04-28T21:24:22Z

by Aguilar, Leslie.
Format: Books
Publication Date 1996

Aftermarketing : how to keep customers for life through relationship marketing

2025-04-28T21:24:22Z

by Vavra, Terry G.
Format: Books
Publication Date 1995

Advances in relationship marketing

2025-04-28T21:24:22Z

by Payne, Adrian.
Inhaltsverzeichnis Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: Books
Publication Date 1995

Service, please, South Africa!

2025-04-28T21:24:22Z

by Blem, Norman.
Format: Books
Publication Date 1995

Command performance : the art of delivering quality service

2025-04-28T21:24:22Z

Format: Books
Publication Date 1994

I was your customer

2025-04-28T21:24:22Z

by Cheales, Peter.
Format: Books
Publication Date 1994

How to get new business in 90 days and keep it forever : the Wendy Evans guide to successful marketing

2025-04-28T21:24:22Z

by Evans, Wendy, 1940-
Format: Books
Publication Date 1993

World class! : strategies for winning with your customer

2025-04-28T21:24:22Z

by Manning, Anthony D.
Format: Books
Publication Date 1991

Operations management : improving customer service

2025-04-28T21:24:22Z

by Schonberger, Richard.
Table of contents http://www.gbv.de/dms/hbz/toc/ht003948133.PDF
Format: Books
Publication Date 1991

Customer first : a strategy for quality service

2025-04-28T21:24:22Z

by Walker, Denis.
Table of contents http://www.gbv.de/dms/hbz/toc/ht004229383.PDF
Format: Books
Publication Date 1990

World class! : strategies for winning with your customer.

2025-04-28T21:24:22Z

by Manning, Anthony D.
Format: Books
Publication Date 1989