Search Results for ENGLISH LANGUAGE. - Narrowed by: Lucas, Robert W. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dENGLISH$002bLANGUAGE.$0026qf$003dAUTHOR$002509Author$002509Lucas$00252C$002bRobert$002bW.$002509Lucas$00252C$002bRobert$002bW.$0026ps$003d300?dt=list 2025-05-08T04:29:46Z Please every customer : delivering stellar customer service across cultures ent://SD_ILS/0/SD_ILS:44652 2025-05-08T04:29:46Z 2025-05-08T04:29:46Z by&#160;Lucas, Robert W.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> People strategies for trainers : 176 tips and techniques for dealing with difficult classroom situations ent://SD_ILS/0/SD_ILS:32316 2025-05-08T04:29:46Z 2025-05-08T04:29:46Z by&#160;Lucas, Robert W.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip057/2005002634.html">http://www.loc.gov/catdir/toc/ecip057/2005002634.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/>