Search Results for Knapp, Donna. - Narrowed by: RC Pretoria CBD SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dKnapp$00252C$002bDonna.$0026qf$003dLIBRARY$002509Library$0025091$00253ARCPTA$002509RC$002bPretoria$002bCBD$0026ps$003d300?dt=list 2025-10-08T11:53:30Z A guide to customer service skills for the help desk professional ent://SD_ILS/0/SD_ILS:1464 2025-10-08T11:53:30Z 2025-10-08T11:53:30Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> A guide to service desk concepts ent://SD_ILS/0/SD_ILS:1519 2025-10-08T11:53:30Z 2025-10-08T11:53:30Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> A guide to service desk concepts ent://SD_ILS/0/SD_ILS:13 2025-10-08T11:53:30Z 2025-10-08T11:53:30Z by&#160;Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/>