Search Results for Knapp, Donna. - Narrowed by: 1:OS-STUDENTSirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dKnapp$00252C$002bDonna.$0026qf$003dLOCATION$002509Shelf$002bLocation$0025091$00253AOS-STUDENT$0025091$00253AOS-STUDENT$0026ps$003d300?dt=list2025-06-24T02:44:44ZA guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:14642025-06-24T02:44:44Z2025-06-24T02:44:44Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2011<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:15192025-06-24T02:44:44Z2025-06-24T02:44:44Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/>A guide to help desk conceptsent://SD_ILS/0/SD_ILS:119752025-06-24T02:44:44Z2025-06-24T02:44:44Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2003<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:242312025-06-24T02:44:44Z2025-06-24T02:44:44Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 1999<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:132025-06-24T02:44:44Z2025-06-24T02:44:44Zby Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>