Search Results for Loyalty. - Narrowed by: 1:IIEMSA SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dLoyalty.$0026qf$003dLIBRARY$002509Library$0025091$00253AIIEMSA$0025091$00253AIIEMSA$0026ps$003d300? 2025-05-29T16:58:39Z Handbook of customer satisfaction and loyalty measurement ent://SD_ILS/0/SD_ILS:33437 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Hill, Nigel, 1952-<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Customer service : career success through customer loyalty ent://SD_ILS/0/SD_ILS:42097 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Timm, Paul R.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> Seven power strategies for building customer loyalty ent://SD_ILS/0/SD_ILS:23877 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Timm, Paul R.<br/>Format:&#160;Books<br/>Publication Date&#160;2001<br/> Harvard business review on increasing customer loyalty. ent://SD_ILS/0/SD_ILS:45876 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z Format:&#160;Books<br/>Publication Date&#160;2011<br/> Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagement ent://SD_ILS/0/SD_ILS:51830 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Paharia, Rajat.<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Researching customer satisfaction &amp;amp; loyalty : how to find out what people really think ent://SD_ILS/0/SD_ILS:33435 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Szwarc, Paul.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Mobilized marketing : how to drive sales, engagement, and loyalty through mobile devices ent://SD_ILS/0/SD_ILS:49432 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Hasen, Jeff, 1958-<br/>Format:&#160;Books<br/>Publication Date&#160;2012<br/> Predicting market success : new ways to measure customer loyalty and engage customers with your brand ent://SD_ILS/0/SD_ILS:33474 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Passikoff, Robert, 1948-<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyalty ent://SD_ILS/0/SD_ILS:33423 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a> Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> The loyalty effect : the hidden force behind growth, profits, and lasting value ent://SD_ILS/0/SD_ILS:26998 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Reichheld, Frederick F.<br/>Format:&#160;Books<br/>Publication Date&#160;2001&#160;1996<br/> Small data : the tiny clues that uncover huge trends ent://SD_ILS/0/SD_ILS:54172 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Lindstr&ouml;m, Martin, 1970-<br/>Cover image <a href="http://www.netread.com/jcusers2/bk1388/684/9781250080684/image/lgcover.9781250080684.jpg">http://www.netread.com/jcusers2/bk1388/684/9781250080684/image/lgcover.9781250080684.jpg</a><br/>Format:&#160;Books<br/>Publication Date&#160;2016<br/> Marketing management ent://SD_ILS/0/SD_ILS:21216 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Kotler, Philip, author.<br/>Format:&#160;Books<br/>Publication Date&#160;2016<br/> Extreme killing : understanding serial and mass murder ent://SD_ILS/0/SD_ILS:51318 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Fox, James Alan author.<br/>Format:&#160;Books<br/>Publication Date&#160;2015<br/> Youthnation : building remarkable brands in a youth-driven culture ent://SD_ILS/0/SD_ILS:53444 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Britton, Matt, 1975-, author<br/>Format:&#160;Books<br/>Publication Date&#160;2015<br/> Ubuntu : shaping the current workplace with (African) wisdom ent://SD_ILS/0/SD_ILS:54312 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Msila, Vuyisile author.<br/>Format:&#160;Books<br/>Publication Date&#160;2015<br/> Social media marketing : theories &amp;amp; applications ent://SD_ILS/0/SD_ILS:54050 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Dahl, Stephan, author.<br/>Format:&#160;Books<br/>Publication Date&#160;2015<br/> Quality management for organizational excellence : introduction to total quality ent://SD_ILS/0/SD_ILS:22656 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Goetsch, David L.<br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/> Strategy implementation ent://SD_ILS/0/SD_ILS:50638 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Verweire, Kurt.<br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/> Services marketing : an interactive approach ent://SD_ILS/0/SD_ILS:50985 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Fisk, Raymond P.<br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/> Research handbook on directors' duties ent://SD_ILS/0/SD_ILS:52358 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Paolini, Adolfo, editor.<br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/> Emarketing excellence : planning and optimizing your digital marketing ent://SD_ILS/0/SD_ILS:51028 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Chaffey, Dave, 1963-<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Outlaw : fight for your customers &amp;amp; sell without fear ent://SD_ILS/0/SD_ILS:51054 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Leyshan, Trent, author.<br/>Format:&#160;Regular print<br/>Publication Date&#160;2013<br/> How to sell to retail : the secrets of getting your product to market ent://SD_ILS/0/SD_ILS:49505 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Rayner, Clare.<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Mercenaries in asymmetric conflicts ent://SD_ILS/0/SD_ILS:50102 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Fitzsimmons, Scott, 1980-<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Marketing database analytics : transforming data for competitive advantage ent://SD_ILS/0/SD_ILS:50113 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Banasiewicz, Andrew D.<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Consumer behaviour ent://SD_ILS/0/SD_ILS:50328 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Blythe, Jim.<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Superstar leadership : a 31-day plan to motivate people, communicate positively, and get everyone on your side ent://SD_ILS/0/SD_ILS:53352 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Conlow, Rick.<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Selling through someone else : how to use agile sales networks and partners to sell more ent://SD_ILS/0/SD_ILS:54274 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Wollan, Robert, 1957-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html</a> Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Brand management : Principles and Practices ent://SD_ILS/0/SD_ILS:53504 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Dutta, Kirti.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-b.html">http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-d.html">http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-d.html</a> Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-t.html">http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-t.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2012<br/> E-marketing : applications of information technology and the internet within marketing ent://SD_ILS/0/SD_ILS:48275 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Molenaar, Cor.<br/>Format:&#160;Books<br/>Publication Date&#160;2012<br/> Online consumer behavior : theory and research in social media, advertising, and e-tail ent://SD_ILS/0/SD_ILS:51023 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Close, Angeline, editor.<br/>Format:&#160;Books<br/>Publication Date&#160;2012<br/> The little book of big customer satisfaction measurement ent://SD_ILS/0/SD_ILS:51519 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Rao, Ajit, 1962-<br/>Format:&#160;Books<br/>Publication Date&#160;2012<br/> Consumer behaviour ent://SD_ILS/0/SD_ILS:15930 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Parumasur, Sanjana Brijball.<br/>Format:&#160;Books<br/>Publication Date&#160;2012<br/> Corporate social strategy : stakeholder engagement and competitive advantage ent://SD_ILS/0/SD_ILS:45604 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Husted, Bryan, 1957-<br/>Cover image <a href="http://assets.cambridge.org/97805211/97649/cover/9780521197649.jpg">http://assets.cambridge.org/97805211/97649/cover/9780521197649.jpg</a><br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> Wired and dangerous : how your customers have changed and what to do about it ent://SD_ILS/0/SD_ILS:46549 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Bell, Chip R.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> Bad apples : identify, prevent &amp;amp; manage negative behaviour at work ent://SD_ILS/0/SD_ILS:49235 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Furnham, Adrian.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> Music, movies, meanings, and markets : cinemajazzamatazz ent://SD_ILS/0/SD_ILS:53374 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Holbrook, Morris B.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> The royal wedding (DVD) William &amp;amp; Catherine. ent://SD_ILS/0/SD_ILS:49092 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z Format:&#160;Video disc<br/>Publication Date&#160;2011<br/> Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customers ent://SD_ILS/0/SD_ILS:40572 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Cakim, Idil Miriam, 1974-<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> The dragonfly effect : quick, effective, and powerful ways to use social media to drive social change ent://SD_ILS/0/SD_ILS:43908 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Aaker, Jennifer Lynn.<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> Services marketing : a contemporary approach ent://SD_ILS/0/SD_ILS:22800 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Boshoff, Christo.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Throwing sheep in the boardroom : how online social networking will transform your life, work and world ent://SD_ILS/0/SD_ILS:5721 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Fraser, Matthew, 1958-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0902/2008041507-t.html">http://catdir.loc.gov/catdir/enhancements/fy0902/2008041507-t.html</a> Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0903/2008041507-b.html">http://catdir.loc.gov/catdir/enhancements/fy0903/2008041507-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0901/2008041507-d.html">http://catdir.loc.gov/catdir/enhancements/fy0901/2008041507-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> Services marketing : people, technology, strategy ent://SD_ILS/0/SD_ILS:16991 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a> <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017032662&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a> Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html">http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Care packages for your customers : an idea a week to enhance customer service ent://SD_ILS/0/SD_ILS:43504 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Glanz, Barbara A.<br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Consumer behaviour ent://SD_ILS/0/SD_ILS:13052 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Cant, M. C. (Michael Colin), 1957-<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Connecting with your customers. ent://SD_ILS/0/SD_ILS:33468 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Value-driven channel strategy : extending the lean approach ent://SD_ILS/0/SD_ILS:32028 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Reidenbach, R. Eric.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0511/2005011610.html">http://www.loc.gov/catdir/toc/ecip0511/2005011610.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Strategic database marketing ent://SD_ILS/0/SD_ILS:37581 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Hughes, Arthur Middleton.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip059/2005006389.html">http://www.loc.gov/catdir/toc/ecip059/2005006389.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006&#160;2005<br/> Marketing management ent://SD_ILS/0/SD_ILS:16093 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a> Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Us and them : understanding your tribal mind ent://SD_ILS/0/SD_ILS:32764 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Berreby, David.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Extreme killing : understanding serial and mass murder ent://SD_ILS/0/SD_ILS:33065 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Fox, James Alan.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip051/2004022904.html">http://www.loc.gov/catdir/toc/ecip051/2004022904.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0658/2004022904-d.html">http://www.loc.gov/catdir/enhancements/fy0658/2004022904-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> The West's road to 9/11 : resisting, appeasing, and encouraging terrorism since 1970 ent://SD_ILS/0/SD_ILS:31079 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Carlton, David, 1938-<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Kellogg on branding : the marketing faculty of the Kellogg School of Management ent://SD_ILS/0/SD_ILS:16488 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Tybout, Alice M.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html">http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a> Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Market-based management : strategies for growing customer value and profitability ent://SD_ILS/0/SD_ILS:19913 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Best, Roger J.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Grasping service marketing ent://SD_ILS/0/SD_ILS:20171 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Jordaan, Yolanda.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Consumer insight : how to use data and market research to get closer to your customer ent://SD_ILS/0/SD_ILS:29265 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Stone, Merlin, 1948-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004014622.html">http://www.loc.gov/catdir/toc/ecip0419/2004014622.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> 101 marketing strategies for accounting, law, consulting, and professional services firms ent://SD_ILS/0/SD_ILS:30342 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Waugh, Troy.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/wiley041/2003021210.html">http://www.loc.gov/catdir/description/wiley041/2003021210.html</a> Table of contents <a href="http://www.loc.gov/catdir/toc/wiley041/2003021210.html">http://www.loc.gov/catdir/toc/wiley041/2003021210.html</a> Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley047/2003021210.html">http://www.loc.gov/catdir/bios/wiley047/2003021210.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Gangs ent://SD_ILS/0/SD_ILS:46280 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Tilley, Nick.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> An atlas of interpersonal situations ent://SD_ILS/0/SD_ILS:36392 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Kelley, Harold H.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/cam022/2002067686.html">http://www.loc.gov/catdir/description/cam022/2002067686.html</a> Table of contents <a href="http://www.loc.gov/catdir/toc/cam031/2002067686.html">http://www.loc.gov/catdir/toc/cam031/2002067686.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> Mastering the complex sale : how to compete and win when the stakes are high! ent://SD_ILS/0/SD_ILS:30349 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Thull, Jeff, 1949-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002153141.html">http://www.loc.gov/catdir/toc/wiley031/2002153141.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/wiley039/2002153141.html">http://www.loc.gov/catdir/description/wiley039/2002153141.html</a> Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley045/2002153141.html">http://www.loc.gov/catdir/bios/wiley045/2002153141.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> Marketing for hospitality and tourism ent://SD_ILS/0/SD_ILS:18052 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Kotler, Philip.<br/>Format:&#160;Books<br/>Publication Date&#160;2003&#160;2002<br/> Consumer behaviour : implications for marketing strategy ent://SD_ILS/0/SD_ILS:27062 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Neal, Cathy M.<br/>Format:&#160;Books<br/>Publication Date&#160;2002<br/> Customer equity : building and managing relationships as valuable assets ent://SD_ILS/0/SD_ILS:24686 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Blattberg, Robert C., 1942-<br/>Format:&#160;Books<br/>Publication Date&#160;2001<br/> Direct and interactive marketing ent://SD_ILS/0/SD_ILS:24694 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Sargeant, Adrian.<br/>Format:&#160;Books<br/>Publication Date&#160;2001<br/> Exploring direct marketing ent://SD_ILS/0/SD_ILS:26513 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;O'Malley, Lisa.<br/>Format:&#160;Books<br/>Publication Date&#160;1999<br/> Intellectual capital : the new wealth of organizations ent://SD_ILS/0/SD_ILS:37209 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Stewart, Thomas A., 1948-<br/>Format:&#160;Books<br/>Publication Date&#160;1999<br/> Global management : universal theories and local realities ent://SD_ILS/0/SD_ILS:42399 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Ibarra Colado, Eduardo.<br/>Format:&#160;Books<br/>Publication Date&#160;1999<br/> Marketing for hospitality and tourism ent://SD_ILS/0/SD_ILS:13637 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Kotler, Philip.<br/>Format:&#160;Books<br/>Publication Date&#160;1999<br/> Emotional intelligence at work : the untapped edge for success ent://SD_ILS/0/SD_ILS:30074 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z by&#160;Weisinger, Hendrie.<br/>Table of Contents <a href="http://www.loc.gov/catdir/toc/onix06/97021220.html">http://www.loc.gov/catdir/toc/onix06/97021220.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/wiley034/97021220.html">http://www.loc.gov/catdir/description/wiley034/97021220.html</a> Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley042/97021220.html">http://www.loc.gov/catdir/bios/wiley042/97021220.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;1998<br/> Command performance : the art of delivering quality service ent://SD_ILS/0/SD_ILS:25605 2025-05-29T16:58:39Z 2025-05-29T16:58:39Z Format:&#160;Books<br/>Publication Date&#160;1994<br/>