Search Results for Loyalty. - Narrowed by: 1:IIEMSASirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dLoyalty.$0026qf$003dLIBRARY$002509Library$0025091$00253AIIEMSA$0025091$00253AIIEMSA$0026ps$003d300?2025-05-30T13:42:00ZHandbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-05-30T13:42:00Z2025-05-30T13:42:00Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-05-30T13:42:00Z2025-05-30T13:42:00Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Seven power strategies for building customer loyaltyent://SD_ILS/0/SD_ILS:238772025-05-30T13:42:00Z2025-05-30T13:42:00Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2001<br/>Harvard business review on increasing customer loyalty.ent://SD_ILS/0/SD_ILS:458762025-05-30T13:42:00Z2025-05-30T13:42:00ZFormat: Books<br/>Publication Date 2011<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:518302025-05-30T13:42:00Z2025-05-30T13:42:00Zby Paharia, Rajat.<br/>Format: Books<br/>Publication Date 2013<br/>Researching customer satisfaction &amp; loyalty : how to find out what people really thinkent://SD_ILS/0/SD_ILS:334352025-05-30T13:42:00Z2025-05-30T13:42:00Zby Szwarc, Paul.<br/>Format: Books<br/>Publication Date 2005<br/>Mobilized marketing : how to drive sales, engagement, and loyalty through mobile devicesent://SD_ILS/0/SD_ILS:494322025-05-30T13:42:00Z2025-05-30T13:42:00Zby Hasen, Jeff, 1958-<br/>Format: Books<br/>Publication Date 2012<br/>Predicting market success : new ways to measure customer loyalty and engage customers with your brandent://SD_ILS/0/SD_ILS:334742025-05-30T13:42:00Z2025-05-30T13:42:00Zby Passikoff, Robert, 1948-<br/>Format: Books<br/>Publication Date 2006<br/>Willie's way : 6 secrets for wooing, wowing, and winning customers and their loyaltyent://SD_ILS/0/SD_ILS:334232025-05-30T13:42:00Z2025-05-30T13:42:00Zby Van Hooser, Phillip, 1957-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0512/2005013737.html">http://www.loc.gov/catdir/toc/ecip0512/2005013737.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html">http://www.loc.gov/catdir/enhancements/fy0622/2005013737-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-05-30T13:42:00Z2025-05-30T13:42:00Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Marketing managementent://SD_ILS/0/SD_ILS:212162025-05-30T13:42:00Z2025-05-30T13:42:00Zby Kotler, Philip, author.<br/>Format: Books<br/>Publication Date 2016<br/>Small data : the tiny clues that uncover huge trendsent://SD_ILS/0/SD_ILS:541722025-05-30T13:42:00Z2025-05-30T13:42:00Zby Lindström, Martin, 1970-<br/>Cover image <a href="http://www.netread.com/jcusers2/bk1388/684/9781250080684/image/lgcover.9781250080684.jpg">http://www.netread.com/jcusers2/bk1388/684/9781250080684/image/lgcover.9781250080684.jpg</a><br/>Format: Books<br/>Publication Date 2016<br/>Extreme killing : understanding serial and mass murderent://SD_ILS/0/SD_ILS:513182025-05-30T13:42:00Z2025-05-30T13:42:00Zby Fox, James Alan author.<br/>Format: Books<br/>Publication Date 2015<br/>Youthnation : building remarkable brands in a youth-driven cultureent://SD_ILS/0/SD_ILS:534442025-05-30T13:42:00Z2025-05-30T13:42:00Zby Britton, Matt, 1975-, author<br/>Format: Books<br/>Publication Date 2015<br/>Social media marketing : theories &amp; applicationsent://SD_ILS/0/SD_ILS:540502025-05-30T13:42:00Z2025-05-30T13:42:00Zby Dahl, Stephan, author.<br/>Format: Books<br/>Publication Date 2015<br/>Ubuntu : shaping the current workplace with (African) wisdoment://SD_ILS/0/SD_ILS:543122025-05-30T13:42:00Z2025-05-30T13:42:00Zby Msila, Vuyisile author.<br/>Format: Books<br/>Publication Date 2015<br/>Strategy implementationent://SD_ILS/0/SD_ILS:506382025-05-30T13:42:00Z2025-05-30T13:42:00Zby Verweire, Kurt.<br/>Format: Books<br/>Publication Date 2014<br/>Services marketing : an interactive approachent://SD_ILS/0/SD_ILS:509852025-05-30T13:42:00Z2025-05-30T13:42:00Zby Fisk, Raymond P.<br/>Format: Books<br/>Publication Date 2014<br/>Research handbook on directors' dutiesent://SD_ILS/0/SD_ILS:523582025-05-30T13:42:00Z2025-05-30T13:42:00Zby Paolini, Adolfo, editor.<br/>Format: Books<br/>Publication Date 2014<br/>Quality management for organizational excellence : introduction to total qualityent://SD_ILS/0/SD_ILS:226562025-05-30T13:42:00Z2025-05-30T13:42:00Zby Goetsch, David L.<br/>Format: Books<br/>Publication Date 2014<br/>How to sell to retail : the secrets of getting your product to marketent://SD_ILS/0/SD_ILS:495052025-05-30T13:42:00Z2025-05-30T13:42:00Zby Rayner, Clare.<br/>Format: Books<br/>Publication Date 2013<br/>Emarketing excellence : planning and optimizing your digital marketingent://SD_ILS/0/SD_ILS:510282025-05-30T13:42:00Z2025-05-30T13:42:00Zby Chaffey, Dave, 1963-<br/>Format: Books<br/>Publication Date 2013<br/>Superstar leadership : a 31-day plan to motivate people, communicate positively, and get everyone on your sideent://SD_ILS/0/SD_ILS:533522025-05-30T13:42:00Z2025-05-30T13:42:00Zby Conlow, Rick.<br/>Format: Books<br/>Publication Date 2013<br/>Mercenaries in asymmetric conflictsent://SD_ILS/0/SD_ILS:501022025-05-30T13:42:00Z2025-05-30T13:42:00Zby Fitzsimmons, Scott, 1980-<br/>Format: Books<br/>Publication Date 2013<br/>Marketing database analytics : transforming data for competitive advantageent://SD_ILS/0/SD_ILS:501132025-05-30T13:42:00Z2025-05-30T13:42:00Zby Banasiewicz, Andrew D.<br/>Format: Books<br/>Publication Date 2013<br/>Consumer behaviourent://SD_ILS/0/SD_ILS:503282025-05-30T13:42:00Z2025-05-30T13:42:00Zby Blythe, Jim.<br/>Format: Books<br/>Publication Date 2013<br/>Outlaw : fight for your customers &amp; sell without fearent://SD_ILS/0/SD_ILS:510542025-05-30T13:42:00Z2025-05-30T13:42:00Zby Leyshan, Trent, author.<br/>Format: Regular print<br/>Publication Date 2013<br/>Selling through someone else : how to use agile sales networks and partners to sell moreent://SD_ILS/0/SD_ILS:542742025-05-30T13:42:00Z2025-05-30T13:42:00Zby Wollan, Robert, 1957-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html">http://catdir.loc.gov/catdir/enhancements/fy1305/2012474340-d.html</a><br/>Format: Books<br/>Publication Date 2013<br/>Consumer behaviourent://SD_ILS/0/SD_ILS:159302025-05-30T13:42:00Z2025-05-30T13:42:00Zby Parumasur, Sanjana Brijball.<br/>Format: Books<br/>Publication Date 2012<br/>Online consumer behavior : theory and research in social media, advertising, and e-tailent://SD_ILS/0/SD_ILS:510232025-05-30T13:42:00Z2025-05-30T13:42:00Zby Close, Angeline, editor.<br/>Format: Books<br/>Publication Date 2012<br/>The little book of big customer satisfaction measurementent://SD_ILS/0/SD_ILS:515192025-05-30T13:42:00Z2025-05-30T13:42:00Zby Rao, Ajit, 1962-<br/>Format: Books<br/>Publication Date 2012<br/>Brand management : Principles and Practicesent://SD_ILS/0/SD_ILS:535042025-05-30T13:42:00Z2025-05-30T13:42:00Zby Dutta, Kirti.<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-b.html">http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-d.html">http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-d.html</a>
Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-t.html">http://catdir.loc.gov/catdir/enhancements/fy1409/2012406408-t.html</a><br/>Format: Books<br/>Publication Date 2012<br/>E-marketing : applications of information technology and the internet within marketingent://SD_ILS/0/SD_ILS:482752025-05-30T13:42:00Z2025-05-30T13:42:00Zby Molenaar, Cor.<br/>Format: Books<br/>Publication Date 2012<br/>Corporate social strategy : stakeholder engagement and competitive advantageent://SD_ILS/0/SD_ILS:456042025-05-30T13:42:00Z2025-05-30T13:42:00Zby Husted, Bryan, 1957-<br/>Cover image <a href="http://assets.cambridge.org/97805211/97649/cover/9780521197649.jpg">http://assets.cambridge.org/97805211/97649/cover/9780521197649.jpg</a><br/>Format: Books<br/>Publication Date 2011<br/>Wired and dangerous : how your customers have changed and what to do about itent://SD_ILS/0/SD_ILS:465492025-05-30T13:42:00Z2025-05-30T13:42:00Zby Bell, Chip R.<br/>Format: Books<br/>Publication Date 2011<br/>The royal wedding (DVD) William &amp; Catherine.ent://SD_ILS/0/SD_ILS:490922025-05-30T13:42:00Z2025-05-30T13:42:00ZFormat: Video disc<br/>Publication Date 2011<br/>Bad apples : identify, prevent &amp; manage negative behaviour at workent://SD_ILS/0/SD_ILS:492352025-05-30T13:42:00Z2025-05-30T13:42:00Zby Furnham, Adrian.<br/>Format: Books<br/>Publication Date 2011<br/>Music, movies, meanings, and markets : cinemajazzamatazzent://SD_ILS/0/SD_ILS:533742025-05-30T13:42:00Z2025-05-30T13:42:00Zby Holbrook, Morris B.<br/>Format: Books<br/>Publication Date 2011<br/>Implementing word of mouth marketing : online strategies to identify influencers, craft stories, and draw customersent://SD_ILS/0/SD_ILS:405722025-05-30T13:42:00Z2025-05-30T13:42:00Zby Cakim, Idil Miriam, 1974-<br/>Format: Books<br/>Publication Date 2010<br/>The dragonfly effect : quick, effective, and powerful ways to use social media to drive social changeent://SD_ILS/0/SD_ILS:439082025-05-30T13:42:00Z2025-05-30T13:42:00Zby Aaker, Jennifer Lynn.<br/>Format: Books<br/>Publication Date 2010<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:228002025-05-30T13:42:00Z2025-05-30T13:42:00Zby Boshoff, Christo.<br/>Format: Books<br/>Publication Date 2009<br/>Throwing sheep in the boardroom : how online social networking will transform your life, work and worldent://SD_ILS/0/SD_ILS:57212025-05-30T13:42:00Z2025-05-30T13:42:00Zby Fraser, Matthew, 1958-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0902/2008041507-t.html">http://catdir.loc.gov/catdir/enhancements/fy0902/2008041507-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0903/2008041507-b.html">http://catdir.loc.gov/catdir/enhancements/fy0903/2008041507-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0901/2008041507-d.html">http://catdir.loc.gov/catdir/enhancements/fy0901/2008041507-d.html</a><br/>Format: Books<br/>Publication Date 2008<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:169912025-05-30T13:42:00Z2025-05-30T13:42:00Zby Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
<a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017032662&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html">http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2007<br/>Care packages for your customers : an idea a week to enhance customer serviceent://SD_ILS/0/SD_ILS:435042025-05-30T13:42:00Z2025-05-30T13:42:00Zby Glanz, Barbara A.<br/>Format: Books<br/>Publication Date 2007<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-05-30T13:42:00Z2025-05-30T13:42:00Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-05-30T13:42:00Z2025-05-30T13:42:00Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Value-driven channel strategy : extending the lean approachent://SD_ILS/0/SD_ILS:320282025-05-30T13:42:00Z2025-05-30T13:42:00Zby Reidenbach, R. Eric.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0511/2005011610.html">http://www.loc.gov/catdir/toc/ecip0511/2005011610.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Strategic database marketingent://SD_ILS/0/SD_ILS:375812025-05-30T13:42:00Z2025-05-30T13:42:00Zby Hughes, Arthur Middleton.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip059/2005006389.html">http://www.loc.gov/catdir/toc/ecip059/2005006389.html</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Consumer behaviourent://SD_ILS/0/SD_ILS:130522025-05-30T13:42:00Z2025-05-30T13:42:00Zby Cant, M. C. (Michael Colin), 1957-<br/>Format: Books<br/>Publication Date 2006<br/>Kellogg on branding : the marketing faculty of the Kellogg School of Managementent://SD_ILS/0/SD_ILS:164882025-05-30T13:42:00Z2025-05-30T13:42:00Zby Tybout, Alice M.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html">http://catdir.loc.gov/catdir/toc/ecip059/2005007457.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016292713&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html">http://catdir.loc.gov/catdir/enhancements/fy0622/2005007457-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The West's road to 9/11 : resisting, appeasing, and encouraging terrorism since 1970ent://SD_ILS/0/SD_ILS:310792025-05-30T13:42:00Z2025-05-30T13:42:00Zby Carlton, David, 1938-<br/>Format: Books<br/>Publication Date 2005<br/>Us and them : understanding your tribal mindent://SD_ILS/0/SD_ILS:327642025-05-30T13:42:00Z2025-05-30T13:42:00Zby Berreby, David.<br/>Format: Books<br/>Publication Date 2005<br/>Extreme killing : understanding serial and mass murderent://SD_ILS/0/SD_ILS:330652025-05-30T13:42:00Z2025-05-30T13:42:00Zby Fox, James Alan.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip051/2004022904.html">http://www.loc.gov/catdir/toc/ecip051/2004022904.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0658/2004022904-d.html">http://www.loc.gov/catdir/enhancements/fy0658/2004022904-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Market-based management : strategies for growing customer value and profitabilityent://SD_ILS/0/SD_ILS:199132025-05-30T13:42:00Z2025-05-30T13:42:00Zby Best, Roger J.<br/>Format: Books<br/>Publication Date 2005<br/>Consumer insight : how to use data and market research to get closer to your customerent://SD_ILS/0/SD_ILS:292652025-05-30T13:42:00Z2025-05-30T13:42:00Zby Stone, Merlin, 1948-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004014622.html">http://www.loc.gov/catdir/toc/ecip0419/2004014622.html</a><br/>Format: Books<br/>Publication Date 2004<br/>101 marketing strategies for accounting, law, consulting, and professional services firmsent://SD_ILS/0/SD_ILS:303422025-05-30T13:42:00Z2025-05-30T13:42:00Zby Waugh, Troy.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/wiley041/2003021210.html">http://www.loc.gov/catdir/description/wiley041/2003021210.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/wiley041/2003021210.html">http://www.loc.gov/catdir/toc/wiley041/2003021210.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley047/2003021210.html">http://www.loc.gov/catdir/bios/wiley047/2003021210.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Gangsent://SD_ILS/0/SD_ILS:462802025-05-30T13:42:00Z2025-05-30T13:42:00Zby Tilley, Nick.<br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-05-30T13:42:00Z2025-05-30T13:42:00Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>Mastering the complex sale : how to compete and win when the stakes are high!ent://SD_ILS/0/SD_ILS:303492025-05-30T13:42:00Z2025-05-30T13:42:00Zby Thull, Jeff, 1949-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002153141.html">http://www.loc.gov/catdir/toc/wiley031/2002153141.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley039/2002153141.html">http://www.loc.gov/catdir/description/wiley039/2002153141.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley045/2002153141.html">http://www.loc.gov/catdir/bios/wiley045/2002153141.html</a><br/>Format: Books<br/>Publication Date 2003<br/>An atlas of interpersonal situationsent://SD_ILS/0/SD_ILS:363922025-05-30T13:42:00Z2025-05-30T13:42:00Zby Kelley, Harold H.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/cam022/2002067686.html">http://www.loc.gov/catdir/description/cam022/2002067686.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/cam031/2002067686.html">http://www.loc.gov/catdir/toc/cam031/2002067686.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:180522025-05-30T13:42:00Z2025-05-30T13:42:00Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2003 2002<br/>Consumer behaviour : implications for marketing strategyent://SD_ILS/0/SD_ILS:270622025-05-30T13:42:00Z2025-05-30T13:42:00Zby Neal, Cathy M.<br/>Format: Books<br/>Publication Date 2002<br/>Customer equity : building and managing relationships as valuable assetsent://SD_ILS/0/SD_ILS:246862025-05-30T13:42:00Z2025-05-30T13:42:00Zby Blattberg, Robert C., 1942-<br/>Format: Books<br/>Publication Date 2001<br/>Direct and interactive marketingent://SD_ILS/0/SD_ILS:246942025-05-30T13:42:00Z2025-05-30T13:42:00Zby Sargeant, Adrian.<br/>Format: Books<br/>Publication Date 2001<br/>Exploring direct marketingent://SD_ILS/0/SD_ILS:265132025-05-30T13:42:00Z2025-05-30T13:42:00Zby O'Malley, Lisa.<br/>Format: Books<br/>Publication Date 1999<br/>Intellectual capital : the new wealth of organizationsent://SD_ILS/0/SD_ILS:372092025-05-30T13:42:00Z2025-05-30T13:42:00Zby Stewart, Thomas A., 1948-<br/>Format: Books<br/>Publication Date 1999<br/>Global management : universal theories and local realitiesent://SD_ILS/0/SD_ILS:423992025-05-30T13:42:00Z2025-05-30T13:42:00Zby Ibarra Colado, Eduardo.<br/>Format: Books<br/>Publication Date 1999<br/>Marketing for hospitality and tourisment://SD_ILS/0/SD_ILS:136372025-05-30T13:42:00Z2025-05-30T13:42:00Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 1999<br/>Emotional intelligence at work : the untapped edge for successent://SD_ILS/0/SD_ILS:300742025-05-30T13:42:00Z2025-05-30T13:42:00Zby Weisinger, Hendrie.<br/>Table of Contents <a href="http://www.loc.gov/catdir/toc/onix06/97021220.html">http://www.loc.gov/catdir/toc/onix06/97021220.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley034/97021220.html">http://www.loc.gov/catdir/description/wiley034/97021220.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley042/97021220.html">http://www.loc.gov/catdir/bios/wiley042/97021220.html</a><br/>Format: Books<br/>Publication Date 1998<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-05-30T13:42:00Z2025-05-30T13:42:00ZFormat: Books<br/>Publication Date 1994<br/>