Search Results for Management. - Narrowed by: Customer relations.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dManagement.$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026ps$003d300$0026isd$003dtrue?dt=list2025-06-26T18:59:24ZCustomer relationship managementent://SD_ILS/0/SD_ILS:131412025-06-26T18:59:24Z2025-06-26T18:59:24Zby Anderson, Kristin, 1962-<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/mh051/2002277589.html">http://catdir.loc.gov/catdir/bios/mh051/2002277589.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh051/2002277589.html">http://catdir.loc.gov/catdir/description/mh051/2002277589.html</a><br/>Format: Books<br/>Publication Date 2002<br/>Supplier relationship management : unlocking the hidden value in your supply baseent://SD_ILS/0/SD_ILS:220782025-06-26T18:59:24Z2025-06-26T18:59:24Zby O'Brien, Jonathan, 1967- author.<br/>Format: Books<br/>Publication Date 2018<br/>Handbook of CRM : achieving excellence in customer managementent://SD_ILS/0/SD_ILS:321352025-06-26T18:59:24Z2025-06-26T18:59:24Zby Payne, Adrian.<br/>Format: Books<br/>Publication Date 2006<br/>Advances in relationship marketingent://SD_ILS/0/SD_ILS:3042025-06-26T18:59:24Z2025-06-26T18:59:24Zby Payne, Adrian.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007108218&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 1995<br/>Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at workent://SD_ILS/0/SD_ILS:510192025-06-26T18:59:24Z2025-06-26T18:59:24Zby Grandey, Alicia.<br/>Format: Books<br/>Publication Date 2013<br/>Managing service excellence : the ultimate guide to building and maintaining a customer-centric organizationent://SD_ILS/0/SD_ILS:575912025-06-26T18:59:24Z2025-06-26T18:59:24Zby Crutcher, C. William, author.<br/>Format: Books<br/>Publication Date 2014<br/>Going social : excite customers, generate buzz, and energize your brand with the power of social mediaent://SD_ILS/0/SD_ILS:494252025-06-26T18:59:24Z2025-06-26T18:59:24Zby Goldman, Jeremy.<br/>Format: Books<br/>Publication Date 2013<br/>Stand out social marketing : 6 keys to rise above the noise, differentiate your brand, and build an outstanding online presenceent://SD_ILS/0/SD_ILS:495302025-06-26T18:59:24Z2025-06-26T18:59:24Zby Lewis, Mike, 1975-<br/>Format: Books<br/>Publication Date 2013<br/>Loyalty 3.0 : how big data and gamification are revolutionizing customer and employee engagementent://SD_ILS/0/SD_ILS:518302025-06-26T18:59:24Z2025-06-26T18:59:24Zby Paharia, Rajat.<br/>Format: Books<br/>Publication Date 2013<br/>The market-driven supply chain : a revolutionary model for sales and operations planning in the new on-demand economyent://SD_ILS/0/SD_ILS:524422025-06-26T18:59:24Z2025-06-26T18:59:24Zby Burrows, Robert P. (Robert Penn)<br/>Format: Books<br/>Publication Date 2012<br/>The conversation company : boost your business through culture, people and social mediaent://SD_ILS/0/SD_ILS:525682025-06-26T18:59:24Z2025-06-26T18:59:24Zby Van Belleghem, Steven.<br/>Format: Books<br/>Publication Date 2012<br/>Harvard business review on reinventing your marketing.ent://SD_ILS/0/SD_ILS:460862025-06-26T18:59:24Z2025-06-26T18:59:24ZFormat: Books<br/>Publication Date 2011<br/>Relationship sellingent://SD_ILS/0/SD_ILS:201012025-06-26T18:59:24Z2025-06-26T18:59:24Zby Johnston, Mark W.<br/>Format: Books<br/>Publication Date 2010<br/>The relationship revolution : closing the customer promise gapent://SD_ILS/0/SD_ILS:439172025-06-26T18:59:24Z2025-06-26T18:59:24Zby Hochman, Larry.<br/>Format: Books<br/>Publication Date 2010<br/>Open innovation in the financial services : growing through openness, flexibility and customer integrationent://SD_ILS/0/SD_ILS:525772025-06-26T18:59:24Z2025-06-26T18:59:24Zby Fasnacht, Daniel, 1964-<br/>Format: Books<br/>Publication Date 2009<br/>The power of two : how smart companies create win-win customer-supplied partnerships that outperform the competitionent://SD_ILS/0/SD_ILS:375452025-06-26T18:59:24Z2025-06-26T18:59:24Zby Cordón, Carlos.<br/><a href="http://www.gbv.de/dms/zbw/564794457.pdf">http://www.gbv.de/dms/zbw/564794457.pdf</a><br/>Format: Books<br/>Publication Date 2008<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-06-26T18:59:24Z2025-06-26T18:59:24Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>What the customer wants you to know : how everybody needs to think differently about salesent://SD_ILS/0/SD_ILS:208842025-06-26T18:59:24Z2025-06-26T18:59:24Zby Charan, Ram.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html">http://catdir.loc.gov/catdir/toc/ecip0723/2007030980.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=016512961&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html">http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html">http://catdir.loc.gov/catdir/enhancements/fy0828/2007030980-d.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-06-26T18:59:24Z2025-06-26T18:59:24Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The DNA of customer experience : how emotions drive valueent://SD_ILS/0/SD_ILS:375172025-06-26T18:59:24Z2025-06-26T18:59:24Zby Shaw, Colin.<br/><a href="http://www.gbv.de/dms/zbw/525506470.pdf">http://www.gbv.de/dms/zbw/525506470.pdf</a><br/>Format: Books<br/>Publication Date 2007<br/>Build your customer strategy : a guide to creating profitable relationshipsent://SD_ILS/0/SD_ILS:334672025-06-26T18:59:24Z2025-06-26T18:59:24Zby Barnes, James G.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008676.html">http://www.loc.gov/catdir/toc/ecip0610/2006008676.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Beyond six sigma : profitable growth throuth customer value creationent://SD_ILS/0/SD_ILS:315302025-06-26T18:59:24Z2025-06-26T18:59:24Zby Plaster, Gary.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0517/2005023556.html">http://www.loc.gov/catdir/toc/ecip0517/2005023556.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html">http://www.loc.gov/catdir/enhancements/fy0623/2005023556-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Outside innovation : how your customers will co-design your company's futureent://SD_ILS/0/SD_ILS:334432025-06-26T18:59:24Z2025-06-26T18:59:24Zby Seybold, Patricia B.<br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-06-26T18:59:24Z2025-06-26T18:59:24Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>151 quick ideas to get new customersent://SD_ILS/0/SD_ILS:547852025-06-26T18:59:24Z2025-06-26T18:59:24Zby Wilson, Jerry R.<br/>Format: Books<br/>Publication Date 2006<br/>Passionate and profitable : why customer strategies fail and ten steps to do them rightent://SD_ILS/0/SD_ILS:328122025-06-26T18:59:24Z2025-06-26T18:59:24Zby Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format: Books<br/>Publication Date 2005<br/>ProfitBrand : how to increase the profitability, accountability & sustainability of brandsent://SD_ILS/0/SD_ILS:117012025-06-26T18:59:24Z2025-06-26T18:59:24Zby Wreden, Nick.<br/>ebrary <a href="http://site.ebrary.com/id/10096170">http://site.ebrary.com/id/10096170</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html">http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html">http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The behavioral advantage : what the smartest, most successful companies do differently to win in the B2B arenaent://SD_ILS/0/SD_ILS:329202025-06-26T18:59:24Z2025-06-26T18:59:24Zby Bacon, Terry R.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0411/2003024328.html">http://www.loc.gov/catdir/toc/ecip0411/2003024328.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Culture and positioning as determinants of strategy : personality and the business organizationent://SD_ILS/0/SD_ILS:290762025-06-26T18:59:24Z2025-06-26T18:59:24Zby Ellson, Tony, 1953-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy046/2003065683.html">http://www.loc.gov/catdir/toc/fy046/2003065683.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol053/2003065683.html">http://www.loc.gov/catdir/description/hol053/2003065683.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol056/2003065683.html">http://www.loc.gov/catdir/bios/hol056/2003065683.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The businessperson's toolbox of really useful business ideas. 2ent://SD_ILS/0/SD_ILS:280712025-06-26T18:59:24Z2025-06-26T18:59:24Zby Brooks, Ian Royston, 1948-<br/>Format: Books<br/>Publication Date 2003<br/>Dealing with difficult peopleent://SD_ILS/0/SD_ILS:41992025-06-26T18:59:24Z2025-06-26T18:59:24Zby Osborne, Christina.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html">http://catdir.loc.gov/catdir/enhancements/fy0721/2001055343-d.html</a><br/>Format: Books<br/>Publication Date 2002<br/>Human relations in business : developing interpersonal and leadership skillsent://SD_ILS/0/SD_ILS:207882025-06-26T18:59:24Z2025-06-26T18:59:24Zby Aamodt, Michael G.<br/>Format: Books<br/>Publication Date 2001<br/>Call centre effectivenessent://SD_ILS/0/SD_ILS:41902025-06-26T18:59:24Z2025-06-26T18:59:24Zby Els, Lien.<br/>Format: Books<br/>Publication Date 2000<br/>The psychology of customer serviceent://SD_ILS/0/SD_ILS:134802025-06-26T18:59:24Z2025-06-26T18:59:24Zby Jude, Brian.<br/>Format: Books<br/>Publication Date 1998 1990<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-06-26T18:59:24Z2025-06-26T18:59:24ZFormat: Books<br/>Publication Date 1994<br/>I was your customerent://SD_ILS/0/SD_ILS:144842025-06-26T18:59:24Z2025-06-26T18:59:24Zby Cheales, Peter.<br/>Format: Books<br/>Publication Date 1994<br/>World class! : strategies for winning with your customer.ent://SD_ILS/0/SD_ILS:112212025-06-26T18:59:24Z2025-06-26T18:59:24Zby Manning, Anthony D.<br/>Format: Books<br/>Publication Date 1989<br/>