Search Results for Management. - Narrowed by: Customer services.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dManagement.$0026qf$003dSUBJECT$002509Subject$002509Customer$002bservices.$002509Customer$002bservices.$0026ps$003d300?dt=list2025-10-04T13:58:00ZCustomer service management : a holistic approachent://SD_ILS/0/SD_ILS:152332025-10-04T13:58:00Z2025-10-04T13:58:00Zby Engelbrecht, Eugene.<br/>Format: Books<br/>Publication Date 2011<br/>Key account management : tools and techniques for achieving profitable key supplier statusent://SD_ILS/0/SD_ILS:219142025-10-04T13:58:00Z2025-10-04T13:58:00Zby Cheverton, Peter.<br/>Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html">http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-t.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=024677233&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html">http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html">http://catdir.loc.gov/catdir/enhancements/fy1213/2011034007-d.html</a><br/>Format: Books<br/>Publication Date 2012<br/>Service management and marketing : customer management in service competitionent://SD_ILS/0/SD_ILS:320762025-10-04T13:58:00Z2025-10-04T13:58:00Zby Grèonroos, Christian, 1947-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip071/2006030743.html">http://www.loc.gov/catdir/toc/ecip071/2006030743.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Services marketing : integrating customer focus across the firment://SD_ILS/0/SD_ILS:497262025-10-04T13:58:00Z2025-10-04T13:58:00Zby Zeithaml, Valarie A.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html">http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html</a><br/>Format: Books<br/>Publication Date 2024 2013<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:554042025-10-04T13:58:00Z2025-10-04T13:58:00Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2015<br/>Customer serviceent://SD_ILS/0/SD_ILS:558712025-10-04T13:58:00Z2025-10-04T13:58:00Zby Cant, M. C. (Michael Colin), 1957-<br/>EBSCO <a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=944639&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>Customer serviceent://SD_ILS/0/SD_ILS:466392025-10-04T13:58:00Z2025-10-04T13:58:00Zby Machado, Ricardo.<br/>Format: Books<br/>Publication Date 2012<br/>Customer care excellence : how to create an effective customer focusent://SD_ILS/0/SD_ILS:494262025-10-04T13:58:00Z2025-10-04T13:58:00Zby Cook, Sarah, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>Delivering knock your socks off serviceent://SD_ILS/0/SD_ILS:334692025-10-04T13:58:00Z2025-10-04T13:58:00Zby Performance Associates, Inc.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006018854.html">http://www.loc.gov/catdir/toc/ecip0615/2006018854.html</a><br/>Format: Books<br/>Publication Date 2007<br/>How Toyota became #1 : leadership lessons from the world's greatest car companyent://SD_ILS/0/SD_ILS:76802025-10-04T13:58:00Z2025-10-04T13:58:00Zby Magee, David, 1965-<br/>Format: Books<br/>Publication Date 2007<br/>Service orientation : winning strategies and best practicesent://SD_ILS/0/SD_ILS:318352025-10-04T13:58:00Z2025-10-04T13:58:00Zby Allen, Paul R.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html">http://www.loc.gov/catdir/enhancements/fy0665/2006297001-t.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Customer service delivery : research and best practicesent://SD_ILS/0/SD_ILS:321212025-10-04T13:58:00Z2025-10-04T13:58:00Zby Fogli, Lawrence.<br/>Format: Books<br/>Publication Date 2006<br/>Connecting with your customers.ent://SD_ILS/0/SD_ILS:334682025-10-04T13:58:00Z2025-10-04T13:58:00Zby Harvard Business School.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006007913.html">http://www.loc.gov/catdir/toc/ecip0610/2006007913.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-10-04T13:58:00Z2025-10-04T13:58:00Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>The innovator's solution : creating and sustaining successful growthent://SD_ILS/0/SD_ILS:286392025-10-04T13:58:00Z2025-10-04T13:58:00Zby Christensen, Clayton M.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip045/2003014328.html">http://www.loc.gov/catdir/toc/ecip045/2003014328.html</a><br/>Format: Books<br/>Publication Date 2003<br/>The innovator's dilemma : the revolutionary book that will change the way you do businessent://SD_ILS/0/SD_ILS:286402025-10-04T13:58:00Z2025-10-04T13:58:00Zby Christensen, Clayton M.<br/>Publisher description <a href="http://www.loc.gov/catdir/description/hc041/2002027518.html">http://www.loc.gov/catdir/description/hc041/2002027518.html</a><br/>Format: Books<br/>Publication Date 2003 2000<br/>Performance Research Associates' Delivering knock your socks off service.ent://SD_ILS/0/SD_ILS:123212025-10-04T13:58:00Z2025-10-04T13:58:00Zby Zemke, Ron.<br/>Format: Books<br/>Publication Date 2003<br/>Command performance : the art of delivering quality serviceent://SD_ILS/0/SD_ILS:256052025-10-04T13:58:00Z2025-10-04T13:58:00ZFormat: Books<br/>Publication Date 1994<br/>I was your customerent://SD_ILS/0/SD_ILS:144842025-10-04T13:58:00Z2025-10-04T13:58:00Zby Cheales, Peter.<br/>Format: Books<br/>Publication Date 1994<br/>World class! : strategies for winning with your customer.ent://SD_ILS/0/SD_ILS:112212025-10-04T13:58:00Z2025-10-04T13:58:00Zby Manning, Anthony D.<br/>Format: Books<br/>Publication Date 1989<br/>