Search Results for Manuals (Handbooks) - Narrowed by: Knapp, Donna. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dManuals$002b$002528Handbooks$002529$0026qf$003dAUTHOR$002509Author$002509Knapp$00252C$002bDonna.$002509Knapp$00252C$002bDonna.$0026ps$003d300?dt=list 2025-11-28T15:13:34Z A guide to customer service skills for the help desk professional ent://SD_ILS/0/SD_ILS:1464 2025-11-28T15:13:34Z 2025-11-28T15:13:34Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> A guide to customer service skills for the help desk professional ent://SD_ILS/0/SD_ILS:10203 2025-11-28T15:13:34Z 2025-11-28T15:13:34Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/>