Search Results for Reichheld, Frederick F. - Narrowed by: 1996 SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dReichheld$00252C$002bFrederick$002bF.$0026qf$003dPUBDATE$002509Publication$002bDate$0025091996$0025091996$0026ps$003d300?dt=list 2025-10-04T07:33:37Z The loyalty effect : the hidden force behind growth, profits, and lasting value ent://SD_ILS/0/SD_ILS:26998 2025-10-04T07:33:37Z 2025-10-04T07:33:37Z by&#160;Reichheld, Frederick F.<br/>Format:&#160;Books<br/>Publication Date&#160;2001&#160;1996<br/> Services marketing ent://SD_ILS/0/SD_ILS:10367 2025-10-04T07:33:37Z 2025-10-04T07:33:37Z by&#160;Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=007918806&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format:&#160;Books<br/>Publication Date&#160;1996<br/>