Search Results for Satisfaction. - Narrowed by: 1SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dSatisfaction.$0026qf$003dACCESS_LEVEL$002509Access$002bLevel$0025091$0025091$0026ps$003d300$0026isd$003dtrue?dt=list2025-11-28T21:29:26ZHandbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Business process mapping : improving customer satisfaction. Workbookent://SD_ILS/0/SD_ILS:399862025-11-28T21:29:26Z2025-11-28T21:29:26Zby Jacka, J. Mike.<br/>Format: Books<br/>Publication Date 2009<br/>Satisfaction : a behavioral perspective on the consumerent://SD_ILS/0/SD_ILS:136502025-11-28T21:29:26Z2025-11-28T21:29:26Zby Oliver, Richard L., 1945-2016.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh022/96017899.html">http://catdir.loc.gov/catdir/toc/mh022/96017899.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh022/96017899.html">http://catdir.loc.gov/catdir/description/mh022/96017899.html</a>
Inhaltsverzeichnis <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1547548&custom%5Fatt%5F2=simple%5Fviewer">Satisfaction</a><br/>Format: Books<br/>Publication Date 1997<br/>Satisfaction: a behavioral perspective on the consumerent://SD_ILS/0/SD_ILS:65592025-11-28T21:29:26Z2025-11-28T21:29:26Zby Oliver, Richard L<br/>Format: Books<br/>Publication Date 1996<br/>Researching customer satisfaction &amp; loyalty : how to find out what people really thinkent://SD_ILS/0/SD_ILS:334352025-11-28T21:29:26Z2025-11-28T21:29:26Zby Szwarc, Paul.<br/>Format: Books<br/>Publication Date 2005<br/>The impact of in-store sanittion facilities on customer satisfaction at Steve's Blackheath Supersparent://SD_ILS/0/SD_ILS:188252025-11-28T21:29:26Z2025-11-28T21:29:26Zby Peterson, Tshepo.<br/>Format: Manuscript<br/>Publication Date 2025 2024 2023 2022 2021<br/>The little book of big customer satisfaction measurementent://SD_ILS/0/SD_ILS:515192025-11-28T21:29:26Z2025-11-28T21:29:26Zby Rao, Ajit, 1962-<br/>Format: Books<br/>Publication Date 2012<br/>Reward and recognition enhances employee engagement, creating improved customer satisfaction and ultimately an increase in brand revenueent://SD_ILS/0/SD_ILS:195242025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hiestermann, Kerry.<br/>Format: Manuscript<br/>Publication Date 2008<br/>A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mangoent://SD_ILS/0/SD_ILS:194372025-11-28T21:29:26Z2025-11-28T21:29:26Zby Paruk, Tasneem.<br/>Format: Manuscript<br/>Publication Date 2007<br/>Quality of life therapy : applying a life satisfaction approach to positive psychology and cognitive therapyent://SD_ILS/0/SD_ILS:328352025-11-28T21:29:26Z2025-11-28T21:29:26Zby Frisch, Michael (Michael B.)<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0626/2005056963-d.html">http://www.loc.gov/catdir/enhancements/fy0626/2005056963-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Faculty career paths : multiple routes to academic success and satisfactionent://SD_ILS/0/SD_ILS:332082025-11-28T21:29:26Z2025-11-28T21:29:26Zby Bataille, Gretchen M., 1944-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0613/2006014287.html">http://www.loc.gov/catdir/toc/ecip0613/2006014287.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The way people work : job satisfaction and the challenge of changeent://SD_ILS/0/SD_ILS:107052025-11-28T21:29:26Z2025-11-28T21:29:26Zby Howarth, Christine.<br/>Format: Books<br/>Publication Date 1984<br/>Make your brand matter : experience-driven solutions to capture customers and keep them loyalent://SD_ILS/0/SD_ILS:576952025-11-28T21:29:26Z2025-11-28T21:29:26Zby Soechtig, Steven G., author.<br/>Format: Books<br/>Publication Date 2022<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:558612025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943-<br/>Format: Books<br/>Publication Date 2019<br/>Psychological testing and assessment : an introduction to tests and measurementent://SD_ILS/0/SD_ILS:227822025-11-28T21:29:26Z2025-11-28T21:29:26Zby Cohen, Ronald Jay, author.<br/>Format: Books<br/>Publication Date 2018<br/>Essentials of organizational behaviorent://SD_ILS/0/SD_ILS:564182025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943- author.<br/>Format: Electronic Resources<br/>Publication Date 2018<br/>Digital marketing analytics : making sense of consumer data in a digital worldent://SD_ILS/0/SD_ILS:568492025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hemann, Chuck, author.<br/>Format: Books<br/>Publication Date 2018<br/>Self-determination theory : basic psychological needs in motivation, development, and wellnessent://SD_ILS/0/SD_ILS:567772025-11-28T21:29:26Z2025-11-28T21:29:26Zby Ryan, Richard M., author.<br/><a href="http://books.google.com/books?vid=isbn9781462528769">Additional Information at Google Books</a><br/>Format: Books<br/>Publication Date 2017<br/>Management and organisational behaviourent://SD_ILS/0/SD_ILS:180652025-11-28T21:29:26Z2025-11-28T21:29:26Zby Mullins, Laurie J.<br/>Format: Books<br/>Publication Date 2016<br/>Organisational behaviour : global and Southern African perspectivesent://SD_ILS/0/SD_ILS:194462025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943- author.<br/>Format: Books<br/>Publication Date 2016<br/>The relationship between service qualities and customer loyalty on aa e-commerce website amongst emerging adults : the case of Takealot.coment://SD_ILS/0/SD_ILS:211032025-11-28T21:29:26Z2025-11-28T21:29:26Zby Landsberg, Calvin.<br/>Format: Manuscript<br/>Publication Date 2016<br/>Current perspectives in forensic psychology and criminal behaviorent://SD_ILS/0/SD_ILS:540512025-11-28T21:29:26Z2025-11-28T21:29:26Zby Bartol, Curt R., 1940- editor.<br/>Format: Books<br/>Publication Date 2016<br/>The entrepreneurial lawyer : a guide to creating a thriving law firm and a satisfying lifeent://SD_ILS/0/SD_ILS:550012025-11-28T21:29:26Z2025-11-28T21:29:26Zby Armstrong, Robert &amp; Fisch, Sanford<br/>Format: Books<br/>Publication Date 2016<br/>Adult development and agingent://SD_ILS/0/SD_ILS:174452025-11-28T21:29:26Z2025-11-28T21:29:26Zby Cavanaugh, John C., author.<br/>Format: Books<br/>Publication Date 2015<br/>Enterprise compliance risk management : an essential toolkit for banks and financial servicesent://SD_ILS/0/SD_ILS:226672025-11-28T21:29:26Z2025-11-28T21:29:26Zby Ramakrishna, Saloni P., 1957-<br/>Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg</a><br/>Format: Regular print<br/>Publication Date 2015<br/>Stuff I wish I'd known when I started workingent://SD_ILS/0/SD_ILS:526642025-11-28T21:29:26Z2025-11-28T21:29:26Zby O'Connell, Fergus, author.<br/>Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9780857085702.jpg">http://catalogimages.wiley.com/images/db/jimages/9780857085702.jpg</a><br/>Format: Books<br/>Publication Date 2015<br/>Personal and organizational excellence through servant leadership : learning to serve, serving to lead, leading to transforment://SD_ILS/0/SD_ILS:523472025-11-28T21:29:26Z2025-11-28T21:29:26Zby Sendjaya, Sen, author.<br/>Format: Books<br/>Publication Date 2015<br/>Electrical estimating methodsent://SD_ILS/0/SD_ILS:542522025-11-28T21:29:26Z2025-11-28T21:29:26Zby DelPico, Wayne J.<br/>Format: Books<br/>Publication Date 2015<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:554042025-11-28T21:29:26Z2025-11-28T21:29:26Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2015<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:132025-11-28T21:29:26Z2025-11-28T21:29:26Zby Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>Quality management for organizational excellence : introduction to total qualityent://SD_ILS/0/SD_ILS:226562025-11-28T21:29:26Z2025-11-28T21:29:26Zby Goetsch, David L.<br/>Format: Books<br/>Publication Date 2014<br/>Social capital and its institutional contingency : a study of the United States, China, and Taiwanent://SD_ILS/0/SD_ILS:509012025-11-28T21:29:26Z2025-11-28T21:29:26Zby Lin, Nan, 1938- editor of compilation.<br/>Format: Books<br/>Publication Date 2014<br/>An introduction to the philosophy of artent://SD_ILS/0/SD_ILS:516872025-11-28T21:29:26Z2025-11-28T21:29:26Zby Eldridge, Richard Thomas, 1953- author.<br/>Format: Books<br/>Publication Date 2014<br/>Managing service excellence : the ultimate guide to building and maintaining a customer-centric organizationent://SD_ILS/0/SD_ILS:575912025-11-28T21:29:26Z2025-11-28T21:29:26Zby Crutcher, C. William, author.<br/>Format: Books<br/>Publication Date 2014<br/>Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospitalent://SD_ILS/0/SD_ILS:501362025-11-28T21:29:26Z2025-11-28T21:29:26Zby Dishongh, Rhonda, 1968-<br/>Format: Books<br/>Publication Date 2013<br/>Innovation and creativity : pillars of the future global economyent://SD_ILS/0/SD_ILS:506022025-11-28T21:29:26Z2025-11-28T21:29:26Zby De Beule, Filip, 1970-<br/>Format: Books<br/>Publication Date 2013<br/>The fundamentals of political science researchent://SD_ILS/0/SD_ILS:515062025-11-28T21:29:26Z2025-11-28T21:29:26Zby Kellstedt, Paul M., 1968-<br/>Format: Books<br/>Publication Date 2013<br/>Marketing strategy : the thinking involvedent://SD_ILS/0/SD_ILS:498092025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hill, Mark E., 1957-<br/>Format: Books<br/>Publication Date 2013<br/>Outlaw : fight for your customers &amp; sell without fearent://SD_ILS/0/SD_ILS:510542025-11-28T21:29:26Z2025-11-28T21:29:26Zby Leyshan, Trent, author.<br/>Format: Regular print<br/>Publication Date 2013<br/>Psychological testing and assessment : an introduction to tests and measurementent://SD_ILS/0/SD_ILS:516272025-11-28T21:29:26Z2025-11-28T21:29:26Zby Cohen, Ronald Jay.<br/>Format: Books<br/>Publication Date 2013<br/>The millionaire dropout : fire your boss. do what you love. reclaim your life!ent://SD_ILS/0/SD_ILS:518632025-11-28T21:29:26Z2025-11-28T21:29:26Zby Stanzione, Vince.<br/>Format: Books<br/>Publication Date 2013<br/>Relationship marketing and customer relationship managementent://SD_ILS/0/SD_ILS:176412025-11-28T21:29:26Z2025-11-28T21:29:26Zby Berndt, Adele.<br/>Format: Books<br/>Publication Date 2012<br/>Product innovation toolbox : a field guide to consumer understanding and researchent://SD_ILS/0/SD_ILS:499402025-11-28T21:29:26Z2025-11-28T21:29:26Zby Beckley, Jacqueline H.<br/>Format: Books<br/>Publication Date 2012<br/>Website optimization : an hour a dayent://SD_ILS/0/SD_ILS:510122025-11-28T21:29:26Z2025-11-28T21:29:26Zby Page, Rich.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy1214/2012934988-b.html">http://www.loc.gov/catdir/enhancements/fy1214/2012934988-b.html</a>
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Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy1214/2012934988-t.html">http://www.loc.gov/catdir/enhancements/fy1214/2012934988-t.html</a><br/>Format: Books<br/>Publication Date 2012<br/>Online consumer behavior : theory and research in social media, advertising, and e-tailent://SD_ILS/0/SD_ILS:510232025-11-28T21:29:26Z2025-11-28T21:29:26Zby Close, Angeline, editor.<br/>Format: Books<br/>Publication Date 2012<br/>Health systems, health, wealth and societal well-being : assessing the case for investing in health systemsent://SD_ILS/0/SD_ILS:492472025-11-28T21:29:26Z2025-11-28T21:29:26Zby McKee, Martin.<br/>Format: Books<br/>Publication Date 2012<br/>Managing performance in organisations : articles from Human capital reviewent://SD_ILS/0/SD_ILS:501112025-11-28T21:29:26Z2025-11-28T21:29:26Zby Herholdt, Johan.<br/>Format: Books<br/>Publication Date 2012<br/>Handbook of college and university teaching : a global perspectiveent://SD_ILS/0/SD_ILS:548522025-11-28T21:29:26Z2025-11-28T21:29:26Zby Groccia, James E.<br/>Format: Books<br/>Publication Date 2012<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:14642025-11-28T21:29:26Z2025-11-28T21:29:26Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2011<br/>Organizational behavior : improving performance and commitment in the workplaceent://SD_ILS/0/SD_ILS:415152025-11-28T21:29:26Z2025-11-28T21:29:26Zby Colquitt, Jason.<br/>Format: Books<br/>Publication Date 2011<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-11-28T21:29:26Z2025-11-28T21:29:26Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Communication research measures II : a sourcebookent://SD_ILS/0/SD_ILS:493472025-11-28T21:29:26Z2025-11-28T21:29:26Zby Rubin, Rebecca B., editor.<br/>Format: Books<br/>Publication Date 2011<br/>101 management models : English editionent://SD_ILS/0/SD_ILS:501632025-11-28T21:29:26Z2025-11-28T21:29:26Zby Mulders, Marijn.<br/>Format: Books<br/>Publication Date 2011<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:158402025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943-<br/>Format: Books<br/>Publication Date 2011<br/>Social networks and natural resource management : uncovering the social fabric of environmental governanceent://SD_ILS/0/SD_ILS:504852025-11-28T21:29:26Z2025-11-28T21:29:26Zby Bodin, Örjan, 1969-<br/>Format: Books<br/>Publication Date 2011<br/>Services marketing.ent://SD_ILS/0/SD_ILS:561172025-11-28T21:29:26Z2025-11-28T21:29:26Zby Bateson, John E. G.<br/>Format: Books<br/>Publication Date 2011<br/>Best business practices for photographersent://SD_ILS/0/SD_ILS:8382025-11-28T21:29:26Z2025-11-28T21:29:26Zby Harrington, John, 1966-<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1212/2009933314-d.html">http://catdir.loc.gov/catdir/enhancements/fy1212/2009933314-d.html</a>
Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1212/2009933314-t.html">http://catdir.loc.gov/catdir/enhancements/fy1212/2009933314-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1303/2009933314-b.html">http://catdir.loc.gov/catdir/enhancements/fy1303/2009933314-b.html</a><br/>Format: Books<br/>Publication Date 2010<br/>Rethinking learning for a digital age : how learners are shaping their own experiencesent://SD_ILS/0/SD_ILS:200772025-11-28T21:29:26Z2025-11-28T21:29:26Zby Sharpe, Rhona, 1969-<br/><a href="http://www.dawsonera.com/guard/protected/dawson.jsp?name=University%20of%20Strathclyde&dest=http://www.dawsonera.com/depp/reader/protected/external/AbstractView/S9780203852064">to access electronic resource</a>
MyiLibrary <a href="http://0-lib.myilibrary.com.emu.londonmet.ac.uk?id=265977">http://0-lib.myilibrary.com.emu.londonmet.ac.uk?id=265977</a><br/>Format: Books<br/>Publication Date 2010<br/>Servant leadership : developments in theory and researchent://SD_ILS/0/SD_ILS:445512025-11-28T21:29:26Z2025-11-28T21:29:26Zby Dierendonck, Dirk van, 1963-<br/>Format: Books<br/>Publication Date 2010<br/>A quick start guide to mobile marketing : how to create a dynamic campaign and improve your competitive advantageent://SD_ILS/0/SD_ILS:438772025-11-28T21:29:26Z2025-11-28T21:29:26Zby Richardson, Neil.<br/>Format: Electronic Resources<br/>Publication Date 2010<br/>Work psychology : an introduction to human behaviour in the workplaceent://SD_ILS/0/SD_ILS:396962025-11-28T21:29:26Z2025-11-28T21:29:26Zby Matthewman, Lisa.<br/>Format: Books<br/>Publication Date 2009<br/>How to conduct surveys : a step-by-step guideent://SD_ILS/0/SD_ILS:420102025-11-28T21:29:26Z2025-11-28T21:29:26Zby Fink, Arlene.<br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : text and cases.ent://SD_ILS/0/SD_ILS:441062025-11-28T21:29:26Z2025-11-28T21:29:26Zby Baron, Steve (J. Steve)<br/>Format: Books<br/>Publication Date 2009<br/>Organisational behaviour : global and Southern African perspectivesent://SD_ILS/0/SD_ILS:155982025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943-<br/>Format: Electronic Resources<br/>Publication Date 2009<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:207482025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip087/2007052438.html">http://catdir.loc.gov/catdir/toc/ecip087/2007052438.html</a><br/>Format: Books<br/>Publication Date 2009<br/>Employee morale : driving performance in challenging timesent://SD_ILS/0/SD_ILS:437702025-11-28T21:29:26Z2025-11-28T21:29:26Zby Bowles, David, Dr.<br/>Format: Books<br/>Publication Date 2009<br/>The SAGE handbook of organizational research methodsent://SD_ILS/0/SD_ILS:438992025-11-28T21:29:26Z2025-11-28T21:29:26Zby Buchanan, David A.<br/>Format: Books<br/>Publication Date 2009<br/>Handbook of principles of organizational behavior : indispensable knowledge for evidence-based managementent://SD_ILS/0/SD_ILS:473172025-11-28T21:29:26Z2025-11-28T21:29:26Zby Locke, Edwin A.<br/>Format: Books<br/>Publication Date 2009<br/>Communicating to manage health and illnessent://SD_ILS/0/SD_ILS:486332025-11-28T21:29:26Z2025-11-28T21:29:26Zby Brashers, Dale E.<br/>Format: Books<br/>Publication Date 2009<br/>Organizational behavior : improving performance and commitment in the workplaceent://SD_ILS/0/SD_ILS:349152025-11-28T21:29:26Z2025-11-28T21:29:26Zby Colquitt, Jason.<br/>Format: Books<br/>Publication Date 2008<br/>Determinants of innovative behaviour : a firm's internal practices and its external environmentent://SD_ILS/0/SD_ILS:375412025-11-28T21:29:26Z2025-11-28T21:29:26Zby Beers, Cees van, 1960-<br/>Format: Books<br/>Publication Date 2008<br/>Work-life balanceent://SD_ILS/0/SD_ILS:475292025-11-28T21:29:26Z2025-11-28T21:29:26Zby Healey, Justin.<br/>Format: Books<br/>Publication Date 2008<br/>Sociology, work and industryent://SD_ILS/0/SD_ILS:431822025-11-28T21:29:26Z2025-11-28T21:29:26Zby Watson, Tony J.<br/>Format: Books<br/>Publication Date 2008<br/>Don't sweat the small stuff- omnibus : simple ways to keep the little things from overtaking your lifeent://SD_ILS/0/SD_ILS:110482025-11-28T21:29:26Z2025-11-28T21:29:26Zby Carlson, Richard, 1961-2006.<br/>Format: Books<br/>Publication Date 2007<br/>The manager's guide to rewards : what you need to know to get the best for--and from--your employeesent://SD_ILS/0/SD_ILS:329502025-11-28T21:29:26Z2025-11-28T21:29:26Zby Jensen, Doug, 1945-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0612/2006012222.html">http://www.loc.gov/catdir/toc/ecip0612/2006012222.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Challenges of managing information quality in service organizationsent://SD_ILS/0/SD_ILS:338962025-11-28T21:29:26Z2025-11-28T21:29:26Zby Al-Hakim, Latif, 1946-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006019120.html">http://www.loc.gov/catdir/toc/ecip0615/2006019120.html</a><br/>Format: Books<br/>Publication Date 2007 2006<br/>Managing people in organizations : contemporary theory and practiceent://SD_ILS/0/SD_ILS:340542025-11-28T21:29:26Z2025-11-28T21:29:26Zby Adams, Jeremy, 1970-<br/>Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0703/2006047169-t.html">http://www.loc.gov/catdir/enhancements/fy0703/2006047169-t.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Detox your desk : declutter your life and mindent://SD_ILS/0/SD_ILS:350562025-11-28T21:29:26Z2025-11-28T21:29:26Zby Cooper, Cary L.<br/>Format: Books<br/>Publication Date 2007<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-11-28T21:29:26Z2025-11-28T21:29:26Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Routledge philosophy guidebook to Kant on judgementent://SD_ILS/0/SD_ILS:493072025-11-28T21:29:26Z2025-11-28T21:29:26Zby Wicks, Robert, 1954-<br/>Format: Books<br/>Publication Date 2007<br/>Consumer behavior : building marketing strategyent://SD_ILS/0/SD_ILS:3982025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hawkins, Del I.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html">http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html">http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html</a><br/>Format: Electronic Resources<br/>Publication Date 2007<br/>Best business practices for photographersent://SD_ILS/0/SD_ILS:42802025-11-28T21:29:26Z2025-11-28T21:29:26Zby Harrington, John, 1966-<br/>Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=3136313">http://public.eblib.com/choice/publicfullrecord.aspx?p=3136313</a>
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Safari Books Online <a href="http://proquest.safaribooksonline.com/640">http://proquest.safaribooksonline.com/640</a> <a href="http://proquest.safaribooksonline.com/?fpi=9781598633153">http://proquest.safaribooksonline.com/?fpi=9781598633153</a>
Safari Books Online <a href="http://proquest.safaribooksonline.com/9781598633153">http://proquest.safaribooksonline.com/9781598633153</a>
Volltext <a href="http://proquest.tech.safaribooksonline.de/9781598633153">http://proquest.tech.safaribooksonline.de/9781598633153</a><br/>Format: Electronic Resources<br/>Publication Date 2007<br/>The CEO - the chief engagement officer : turning hierarchy upside down to drive performanceent://SD_ILS/0/SD_ILS:449632025-11-28T21:29:26Z2025-11-28T21:29:26Zby Smythe, John.<br/>Format: Books<br/>Publication Date 2007<br/>Industrial/organizational psychology : an applied approachent://SD_ILS/0/SD_ILS:461382025-11-28T21:29:26Z2025-11-28T21:29:26Zby Aamodt, Michael G.<br/>Format: Books<br/>Publication Date 2007<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-11-28T21:29:26Z2025-11-28T21:29:26Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
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Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>The Century of the self. Episode 1, Happiness machinesent://SD_ILS/0/SD_ILS:200642025-11-28T21:29:26Z2025-11-28T21:29:26Zby Curtis, Adam.<br/>Format: Video disc<br/>Publication Date 2006<br/>The Cambridge handbook of personal relationshipsent://SD_ILS/0/SD_ILS:315962025-11-28T21:29:26Z2025-11-28T21:29:26Zby Vangelisti, Anita L.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0632/2005019854-d.html">http://www.loc.gov/catdir/enhancements/fy0632/2005019854-d.html</a>
Table of contents <a href="http://www.loc.gov/catdir/enhancements/fy0632/2005019854-t.html">http://www.loc.gov/catdir/enhancements/fy0632/2005019854-t.html</a><br/>Format: Books<br/>Publication Date 2006<br/>What workers wantent://SD_ILS/0/SD_ILS:323612025-11-28T21:29:26Z2025-11-28T21:29:26Zby Freeman, Richard B. (Richard Barry), 1943-<br/>Format: Books<br/>Publication Date 2006<br/>Inspiring leadersent://SD_ILS/0/SD_ILS:324902025-11-28T21:29:26Z2025-11-28T21:29:26Zby Burke, Ronald J.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html">http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030132.html">http://www.loc.gov/catdir/toc/ecip062/2005030132.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html">http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip062/2005030132.html">http://www.loc.gov/catdir/toc/ecip062/2005030132.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Business psychology and organisational behaviour : a student's handbookent://SD_ILS/0/SD_ILS:310952025-11-28T21:29:26Z2025-11-28T21:29:26Zby McKenna, Eugene F.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0513/2005014959.html">http://www.loc.gov/catdir/toc/ecip0513/2005014959.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Basic steps in planning nursing research : from question to proposalent://SD_ILS/0/SD_ILS:313212025-11-28T21:29:26Z2025-11-28T21:29:26Zby Wood, Marilynn J.<br/>Format: Books<br/>Publication Date 2006<br/>Amaze your customers! : creative tips on winning &amp; keeping your customersent://SD_ILS/0/SD_ILS:315262025-11-28T21:29:26Z2025-11-28T21:29:26Zby Zanetti, Daniel.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www.loc.gov/catdir/toc/ecip062/2005030518.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The must-have customer : 7 steps to winning the customer you haven't gotent://SD_ILS/0/SD_ILS:320152025-11-28T21:29:26Z2025-11-28T21:29:26Zby Gordman, Robert.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Demanding work : the paradox of job quality in the affluent economyent://SD_ILS/0/SD_ILS:322592025-11-28T21:29:26Z2025-11-28T21:29:26Zby Green, Francis.<br/>Format: Books<br/>Publication Date 2006<br/>The solution-centric organizationent://SD_ILS/0/SD_ILS:329602025-11-28T21:29:26Z2025-11-28T21:29:26Zby Eades, Keith M.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008289.html">http://www.loc.gov/catdir/toc/ecip0610/2006008289.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Race and policing in America : conflict and reforment://SD_ILS/0/SD_ILS:334922025-11-28T21:29:26Z2025-11-28T21:29:26Zby Weitzer, Ronald John, 1952-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip066/2006000759.html">http://www.loc.gov/catdir/toc/ecip066/2006000759.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0633/2006000759-d.html">http://www.loc.gov/catdir/enhancements/fy0633/2006000759-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Human resource management in sport and recreationent://SD_ILS/0/SD_ILS:507852025-11-28T21:29:26Z2025-11-28T21:29:26Zby Chelladurai, P.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0519/2005027289.html">http://www.loc.gov/catdir/toc/ecip0519/2005027289.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-11-28T21:29:26Z2025-11-28T21:29:26Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:102032025-11-28T21:29:26Z2025-11-28T21:29:26Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2005<br/>First, break all the rules : what the world's greatest managers do differentlyent://SD_ILS/0/SD_ILS:165902025-11-28T21:29:26Z2025-11-28T21:29:26Zby Buckingham, Marcus.<br/>Format: Books<br/>Publication Date 2005 1999<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-11-28T21:29:26Z2025-11-28T21:29:26Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The psychology of behaviour at work : the individual in the organizationent://SD_ILS/0/SD_ILS:295412025-11-28T21:29:26Z2025-11-28T21:29:26Zby Furnham, Adrian.<br/>Format: Books<br/>Publication Date 2005<br/>Communication impact : designing research that mattersent://SD_ILS/0/SD_ILS:319512025-11-28T21:29:26Z2025-11-28T21:29:26Zby Priest, Susanna Hornig.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004015474.html">http://www.loc.gov/catdir/toc/ecip0419/2004015474.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Looking forward to Monday morning : ideas for recognition and appreciation activities and fun things to do at work for educatorsent://SD_ILS/0/SD_ILS:323012025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hodges, Diane.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0422/2004019433.html">http://www.loc.gov/catdir/toc/ecip0422/2004019433.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0657/2004019433-d.html">http://www.loc.gov/catdir/enhancements/fy0657/2004019433-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The psychology of interpersonal relationshipsent://SD_ILS/0/SD_ILS:326412025-11-28T21:29:26Z2025-11-28T21:29:26Zby Berscheid, Ellen.<br/>Format: Books<br/>Publication Date 2005<br/>Organizational psychology in cross-cultural perspectiveent://SD_ILS/0/SD_ILS:295512025-11-28T21:29:26Z2025-11-28T21:29:26Zby Silverthorne, Colin P. (Colin Patric)<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004015264.html">http://www.loc.gov/catdir/toc/ecip0419/2004015264.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Managing behavior in organizationsent://SD_ILS/0/SD_ILS:295762025-11-28T21:29:26Z2025-11-28T21:29:26Zby Greenberg, Jerald.<br/>Format: Books<br/>Publication Date 2005<br/>Service operations management : improving service deliveryent://SD_ILS/0/SD_ILS:297642025-11-28T21:29:26Z2025-11-28T21:29:26Zby Johnston, Robert.<br/>Format: Books<br/>Publication Date 2005<br/>The essentials of the new workplace : a guide to the human impact of modern working practicesent://SD_ILS/0/SD_ILS:305952025-11-28T21:29:26Z2025-11-28T21:29:26Zby Holman, David (David J.)<br/>Format: Books<br/>Publication Date 2005<br/>The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too lateent://SD_ILS/0/SD_ILS:323312025-11-28T21:29:26Z2025-11-28T21:29:26Zby Branham, Leigh.<br/>Format: Books<br/>Publication Date 2005<br/>Passionate and profitable : why customer strategies fail and ten steps to do them rightent://SD_ILS/0/SD_ILS:328122025-11-28T21:29:26Z2025-11-28T21:29:26Zby Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format: Books<br/>Publication Date 2005<br/>ProfitBrand : how to increase the profitability, accountability & sustainability of brandsent://SD_ILS/0/SD_ILS:117012025-11-28T21:29:26Z2025-11-28T21:29:26Zby Wreden, Nick.<br/>ebrary <a href="http://site.ebrary.com/id/10096170">http://site.ebrary.com/id/10096170</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html">http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html">http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Introduction to foodserviceent://SD_ILS/0/SD_ILS:418182025-11-28T21:29:26Z2025-11-28T21:29:26Zby Payne-Palacio, June.<br/>Format: Books<br/>Publication Date 2005<br/>Eckard's principles of civil procedure in the magistrates' courtsent://SD_ILS/0/SD_ILS:425942025-11-28T21:29:26Z2025-11-28T21:29:26Zby Paterson, Torquil.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/fy0609/2006406001.html">http://www.loc.gov/catdir/toc/fy0609/2006406001.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-11-28T21:29:26Z2025-11-28T21:29:26Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>The elements of typographic styleent://SD_ILS/0/SD_ILS:18882025-11-28T21:29:26Z2025-11-28T21:29:26Zby Bringhurst, Robert.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1311/2004053913-d.html">http://catdir.loc.gov/catdir/enhancements/fy1311/2004053913-d.html</a><br/>Format: Books<br/>Publication Date 2004<br/>The teacher's survival guideent://SD_ILS/0/SD_ILS:142572025-11-28T21:29:26Z2025-11-28T21:29:26Zby Thody, Angela.<br/>Format: Books<br/>Publication Date 2004<br/>Hello laziness! : why hard work doesn't payent://SD_ILS/0/SD_ILS:161662025-11-28T21:29:26Z2025-11-28T21:29:26Zby Maier, Corinne.<br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-11-28T21:29:26Z2025-11-28T21:29:26Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>Who stole my customer?? : winning strategies for creating and sustaining customer loyaltyent://SD_ILS/0/SD_ILS:213362025-11-28T21:29:26Z2025-11-28T21:29:26Zby Thompson, Harvey.<br/>Format: Books<br/>Publication Date 2004<br/>High performers : recruiting &amp; retaining top employeesent://SD_ILS/0/SD_ILS:282482025-11-28T21:29:26Z2025-11-28T21:29:26Zby Dubinsky, Alan J.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy042/2003277213.html">http://www.loc.gov/catdir/toc/fy042/2003277213.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Mass affluence : seven new rules of marketing to today's consumerent://SD_ILS/0/SD_ILS:292662025-11-28T21:29:26Z2025-11-28T21:29:26Zby Nunes, Paul, 1963-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0415/2004002471.html">http://www.loc.gov/catdir/toc/ecip0415/2004002471.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Accounting for worker well-beingent://SD_ILS/0/SD_ILS:322482025-11-28T21:29:26Z2025-11-28T21:29:26Zby Polachek, S. W.<br/><a href="http://ezproxy.lib.monash.edu.au/login?url=http://www.sciencedirect.com/science?_ob=IssueURL&_tockey=%23TOC%2313083%232004%23999769999%23509129%23FLA%23Volume_23,_Pages_1-441_(2004)%2BMAccounting_for_Worker_Well-Being%2BMEdited_by_Solomon_W._Polachek%2BMISBN%3A_0-7623-1110-X&_auth=y&view=c&_acct=C000027659&_version=1&_urlVersion=0&_userid=542840&md5=7ce8849cabf382af672f1f1c36242684">Full text available online via ScienceDirect Books (restricted access)</a><br/>Format: Electronic Resources<br/>Publication Date 2004<br/>Law of damages through the casesent://SD_ILS/0/SD_ILS:117342025-11-28T21:29:26Z2025-11-28T21:29:26Zby Visser, P. J.<br/>Format: Books<br/>Publication Date 2004<br/>The 8th habit : from effectiveness to greatnessent://SD_ILS/0/SD_ILS:117962025-11-28T21:29:26Z2025-11-28T21:29:26Zby Covey, Stephen R.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>Consumersent://SD_ILS/0/SD_ILS:165512025-11-28T21:29:26Z2025-11-28T21:29:26Zby Arnould, Eric J.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh031/2002041065.html">http://catdir.loc.gov/catdir/toc/mh031/2002041065.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh031/2002041065.html">http://catdir.loc.gov/catdir/description/mh031/2002041065.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Marketing insights from A to Z : 80 concepts every manager needs to knowent://SD_ILS/0/SD_ILS:119772025-11-28T21:29:26Z2025-11-28T21:29:26Zby Kotler, Philip.<br/>Books24x7 <a href="http://www.books24x7.com/marc.asp?bookid=12771">http://www.books24x7.com/marc.asp?bookid=12771</a>
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MyiLibrary <a href="http://www.myilibrary.com?id=36368">http://www.myilibrary.com?id=36368</a><br/>Format: Electronic Resources<br/>Publication Date 2003<br/>A framework for marketing managementent://SD_ILS/0/SD_ILS:119782025-11-28T21:29:26Z2025-11-28T21:29:26Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2003<br/>Good business : leadership, flow, and the making of meaningent://SD_ILS/0/SD_ILS:121022025-11-28T21:29:26Z2025-11-28T21:29:26Zby Csikszentmihalyi, Mihaly.<br/>Sample text <a href="http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-s.html">http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-s.html</a>
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Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-d.html">http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-d.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Research methods for business studentsent://SD_ILS/0/SD_ILS:211842025-11-28T21:29:26Z2025-11-28T21:29:26Zby Saunders, M. N. K.<br/>Format: Books<br/>Publication Date 2003<br/>The handbook of project management : a practical guide to effective policies and proceduresent://SD_ILS/0/SD_ILS:213242025-11-28T21:29:26Z2025-11-28T21:29:26Zby Young, Trevor L. (Trevor Leonard), 1940-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip041/2003005106.html">http://catdir.loc.gov/catdir/toc/ecip041/2003005106.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012928519&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012928519&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2003005106-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2003005106-d.html</a><br/>Format: Electronic Resources<br/>Publication Date 2003<br/>We are all self-employed : how to take control of your careerent://SD_ILS/0/SD_ILS:282432025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hakim, Cliff, 1951-<br/>Format: Books<br/>Publication Date 2003<br/>Authentic : how to make a living by being yourselfent://SD_ILS/0/SD_ILS:263402025-11-28T21:29:26Z2025-11-28T21:29:26Zby Crofts, Neil.<br/>Format: Books<br/>Publication Date 2003<br/>Personality and work : reconsidering the role of personality in organizationsent://SD_ILS/0/SD_ILS:274412025-11-28T21:29:26Z2025-11-28T21:29:26Zby Ryan, Ann Marie.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002155903.html">http://www.loc.gov/catdir/toc/wiley031/2002155903.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley036/2002155903.html">http://www.loc.gov/catdir/description/wiley036/2002155903.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Customer behaviour : consumer behaviour and beyondent://SD_ILS/0/SD_ILS:278512025-11-28T21:29:26Z2025-11-28T21:29:26Zby Widing, Robert E.<br/>Format: Books<br/>Publication Date 2003<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:199142025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943-<br/>Format: Electronic Resources<br/>Publication Date 2003<br/>General principles of insurance lawent://SD_ILS/0/SD_ILS:105982025-11-28T21:29:26Z2025-11-28T21:29:26Zby Reinecke, M. F. B.<br/>Format: Books<br/>Publication Date 2002<br/>Strategic human resource managementent://SD_ILS/0/SD_ILS:127382025-11-28T21:29:26Z2025-11-28T21:29:26Zby Mello, Jeffrey A.<br/>Format: Books<br/>Publication Date 2002<br/>Marketing : connecting with customersent://SD_ILS/0/SD_ILS:255262025-11-28T21:29:26Z2025-11-28T21:29:26Zby Harrell, Gilbert D.<br/>Format: Books<br/>Publication Date 2002<br/>Consumer behaviour : implications for marketing strategyent://SD_ILS/0/SD_ILS:270622025-11-28T21:29:26Z2025-11-28T21:29:26Zby Neal, Cathy M.<br/>Format: Books<br/>Publication Date 2002<br/>Quality controlent://SD_ILS/0/SD_ILS:124572025-11-28T21:29:26Z2025-11-28T21:29:26Zby Besterfield, Dale H.<br/>Format: Electronic Resources<br/>Publication Date 2001<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:168902025-11-28T21:29:26Z2025-11-28T21:29:26Zby Kreitner, Robert.<br/>Format: Electronic Resources<br/>Publication Date 2001<br/>Principles of marketingent://SD_ILS/0/SD_ILS:169922025-11-28T21:29:26Z2025-11-28T21:29:26Zby Kotler, Philip.<br/>Format: Electronic Resources<br/>Publication Date 2001<br/>The agenda : what every business must do to dominate the decadeent://SD_ILS/0/SD_ILS:246412025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hammer, Michael, 1948-<br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-11-28T21:29:26Z2025-11-28T21:29:26Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Emotion marketing : the Hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:316402025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robinette, Scott.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html">http://www.loc.gov/catdir/bios/mh041/00065374.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh021/00065374.html">http://www.loc.gov/catdir/description/mh021/00065374.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/mh021/00065374.html">http://www.loc.gov/catdir/toc/mh021/00065374.html</a><br/>Format: Books<br/>Publication Date 2001<br/>Good work : when excellence and ethics meetent://SD_ILS/0/SD_ILS:347902025-11-28T21:29:26Z2025-11-28T21:29:26Zby Gardner, Howard.<br/>Format: Books<br/>Publication Date 2001<br/>Customers rule! : why the e-commerce honeymoon is over and where winning businesses go from hereent://SD_ILS/0/SD_ILS:5752025-11-28T21:29:26Z2025-11-28T21:29:26Zby Blackwell, Roger D.<br/>Sample text <a href="http://catdir.loc.gov/catdir/samples/random045/2001017343.html">http://catdir.loc.gov/catdir/samples/random045/2001017343.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/random053/2001017343.html">http://catdir.loc.gov/catdir/bios/random053/2001017343.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/random0414/2001017343.html">http://catdir.loc.gov/catdir/description/random0414/2001017343.html</a><br/>Format: Books<br/>Publication Date 2001<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:26062025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943-<br/>Inhaltsverzeichnis <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom%5Fatt%5F2=simple%5Fviewer&user=GUEST&pid=724654">Organizational behavior</a><br/>Format: Electronic Resources<br/>Publication Date 2001<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:138132025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943-<br/>Inhaltsverzeichnis <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom%5Fatt%5F2=simple%5Fviewer&user=GUEST&pid=724654">Organizational behavior</a><br/>Format: Electronic Resources<br/>Publication Date 2001<br/>Essentials of managing organizational behaviorent://SD_ILS/0/SD_ILS:163532025-11-28T21:29:26Z2025-11-28T21:29:26Zby George, Jennifer M.<br/>Format: Books<br/>Publication Date 2000<br/>Labour relations : the psychology of conflict and negotiationent://SD_ILS/0/SD_ILS:202122025-11-28T21:29:26Z2025-11-28T21:29:26Zby Tustin, Charles.<br/>Format: Books<br/>Publication Date 2000<br/>Marketing managementent://SD_ILS/0/SD_ILS:132572025-11-28T21:29:26Z2025-11-28T21:29:26Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2000<br/>Marketingent://SD_ILS/0/SD_ILS:133132025-11-28T21:29:26Z2025-11-28T21:29:26Zby Lamb, Charles W.<br/>Format: Books<br/>Publication Date 2000<br/>Project managementent://SD_ILS/0/SD_ILS:133432025-11-28T21:29:26Z2025-11-28T21:29:26Zby Lock, Dennis.<br/>Format: Books<br/>Publication Date 2000<br/>Industrial and organizational psychology : research and practiceent://SD_ILS/0/SD_ILS:136812025-11-28T21:29:26Z2025-11-28T21:29:26Zby Spector, Paul E.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/onix04/98050852.html">http://catdir.loc.gov/catdir/toc/onix04/98050852.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0706/98050852-d.html">http://catdir.loc.gov/catdir/enhancements/fy0706/98050852-d.html</a><br/>Format: Books<br/>Publication Date 2000<br/>Leaders & the leadership process : readings, self-assessments & applicationsent://SD_ILS/0/SD_ILS:140472025-11-28T21:29:26Z2025-11-28T21:29:26Zby Pierce, Jon L. (Jon Lepley)<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh023/99034640.html">http://catdir.loc.gov/catdir/toc/mh023/99034640.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh023/99034640.html">http://catdir.loc.gov/catdir/description/mh023/99034640.html</a><br/>Format: Books<br/>Publication Date 2000<br/>Human resource management in sport and recreationent://SD_ILS/0/SD_ILS:102682025-11-28T21:29:26Z2025-11-28T21:29:26Zby Chelladurai, P.<br/>Format: Books<br/>Publication Date 1999<br/>Customer behavior : consumer behavior & beyondent://SD_ILS/0/SD_ILS:102912025-11-28T21:29:26Z2025-11-28T21:29:26Zby Sheth, Jagdish N.<br/>Format: Books<br/>Publication Date 1999<br/>Consumer behaviour in tourisment://SD_ILS/0/SD_ILS:255452025-11-28T21:29:26Z2025-11-28T21:29:26Zby Swarbrooke, John.<br/>Format: Books<br/>Publication Date 1999<br/>Creative company : how St. Luke's became "the ad agency to end all ad agencies"ent://SD_ILS/0/SD_ILS:56982025-11-28T21:29:26Z2025-11-28T21:29:26Zby Law, Andy, 1956-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/onix06/99028937.html">http://catdir.loc.gov/catdir/toc/onix06/99028937.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/bios/wiley043/99028937.html">http://catdir.loc.gov/catdir/bios/wiley043/99028937.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/wiley035/99028937.html">http://catdir.loc.gov/catdir/description/wiley035/99028937.html</a><br/>Format: Books<br/>Publication Date 1999<br/>Object oriented systems developmentent://SD_ILS/0/SD_ILS:132292025-11-28T21:29:26Z2025-11-28T21:29:26Zby Bahrami, Ali.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh022/98043126.html">http://catdir.loc.gov/catdir/toc/mh022/98043126.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh023/98043126.html">http://catdir.loc.gov/catdir/description/mh023/98043126.html</a><br/>Format: Books<br/>Publication Date 1999<br/>Successful project managementent://SD_ILS/0/SD_ILS:166022025-11-28T21:29:26Z2025-11-28T21:29:26Zby Gido, Jack, 1945-<br/>Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/97035412-b.html">http://catdir.loc.gov/catdir/enhancements/fy1514/97035412-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/97035412-d.html">http://catdir.loc.gov/catdir/enhancements/fy1514/97035412-d.html</a>
Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1514/97035412-t.html">http://catdir.loc.gov/catdir/enhancements/fy1514/97035412-t.html</a><br/>Format: Books<br/>Publication Date 1999<br/>The turtle and the peacock : collaboration for prosocial change : the entertainment-education strategy on televisionent://SD_ILS/0/SD_ILS:225752025-11-28T21:29:26Z2025-11-28T21:29:26Zby Bouman, Martine (M.P.A.), 1954-<br/>Format: Books<br/>Publication Date 1999<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:245282025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hernon, Peter.<br/>Format: Books<br/>Publication Date 1998<br/>Psychology and work today : an introduction to industrial and organizational psychologyent://SD_ILS/0/SD_ILS:251482025-11-28T21:29:26Z2025-11-28T21:29:26Zby Schultz, Duane P.<br/>Format: Books<br/>Publication Date 1998<br/>Child and family assessment : clinical guidelines for practitionersent://SD_ILS/0/SD_ILS:383472025-11-28T21:29:26Z2025-11-28T21:29:26Zby Wilkinson, Ian, 1953-<br/>Format: Books<br/>Publication Date 1998<br/>Psychology : an introduction for students in Southern Africaent://SD_ILS/0/SD_ILS:140862025-11-28T21:29:26Z2025-11-28T21:29:26Zby Louw, D. A.<br/>Format: Books<br/>Publication Date 1997<br/>Marketing management : analysis, planning, implementation, and controlent://SD_ILS/0/SD_ILS:29802025-11-28T21:29:26Z2025-11-28T21:29:26Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 1997<br/>Managing packaged tourism : relationships, responsibilities and service quality in the inclusive holiday industryent://SD_ILS/0/SD_ILS:571552025-11-28T21:29:26Z2025-11-28T21:29:26Zby Laws, Eric, 1945-<br/>Format: Books<br/>Publication Date 1997<br/>Aftermarketing : how to keep customers for life through relationship marketingent://SD_ILS/0/SD_ILS:1742025-11-28T21:29:26Z2025-11-28T21:29:26Zby Vavra, Terry G.<br/>Format: Books<br/>Publication Date 1995<br/>We are all self-employed : the new social contract for working in a changed worldent://SD_ILS/0/SD_ILS:145462025-11-28T21:29:26Z2025-11-28T21:29:26Zby Hakim, Cliff, 1951-<br/>EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=41074">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=41074</a><br/>Format: Electronic Resources<br/>Publication Date 1994<br/>Ethicsent://SD_ILS/0/SD_ILS:168162025-11-28T21:29:26Z2025-11-28T21:29:26Zby Singer, Peter, 1946-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0603/93029249-t.html">http://catdir.loc.gov/catdir/enhancements/fy0603/93029249-t.html</a>
Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=3057979">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=3057979</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0725/93029249-b.html">http://catdir.loc.gov/catdir/enhancements/fy0725/93029249-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0603/93029249-d.html">http://catdir.loc.gov/catdir/enhancements/fy0603/93029249-d.html</a><br/>Format: Books<br/>Publication Date 1994<br/>Organizational behavior : concepts, controversies, and applicationsent://SD_ILS/0/SD_ILS:146222025-11-28T21:29:26Z2025-11-28T21:29:26Zby Robbins, Stephen P., 1943-<br/>Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=005397382&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=005397382&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://www.gbv.de/dms/hbz/toc/ht005005349.PDF">http://www.gbv.de/dms/hbz/toc/ht005005349.PDF</a><br/>Format: Books<br/>Publication Date 1993<br/>Choice and demand in tourisment://SD_ILS/0/SD_ILS:152002025-11-28T21:29:26Z2025-11-28T21:29:26Zby Johnson, P. S.<br/>Table of contents <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1534093&custom_att_2=simple_viewer">http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1534093&custom_att_2=simple_viewer</a>
Table of contents <a href="http://www.gbv.de/dms/hbz/toc/ht004256963.PDF">http://www.gbv.de/dms/hbz/toc/ht004256963.PDF</a>
Inhaltsverzeichnis <a href="http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?pid=1534093&custom%5Fatt%5F2=simple%5Fviewer">Choice and demand in tourism</a><br/>Format: Books<br/>Publication Date 1992<br/>Customer first : a strategy for quality serviceent://SD_ILS/0/SD_ILS:111832025-11-28T21:29:26Z2025-11-28T21:29:26Zby Walker, Denis.<br/>Table of contents <a href="http://www.gbv.de/dms/hbz/toc/ht004229383.PDF">http://www.gbv.de/dms/hbz/toc/ht004229383.PDF</a><br/>Format: Books<br/>Publication Date 1990<br/>Understanding and managing stress : a book of readingsent://SD_ILS/0/SD_ILS:108512025-11-28T21:29:26Z2025-11-28T21:29:26Zby Adams, John D., 1942-<br/>Format: Books<br/>Publication Date 1980<br/>