Search Results for Satisfaction. - Narrowed by: 1:IIEMSASirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dSatisfaction.$0026qf$003dAFL_LIBRARY$002509Advanced$002bSearch$002bLocation$0025091$00253AIIEMSA$0025091$00253AIIEMSA$0026ps$003d300$0026isd$003dtrue?2025-06-07T19:58:55ZHandbook of customer satisfaction and loyalty measurementent://SD_ILS/0/SD_ILS:334372025-06-07T19:58:55Z2025-06-07T19:58:55Zby Hill, Nigel, 1952-<br/>Format: Books<br/>Publication Date 2006<br/>Business process mapping : improving customer satisfaction. Workbookent://SD_ILS/0/SD_ILS:399862025-06-07T19:58:55Z2025-06-07T19:58:55Zby Jacka, J. Mike.<br/>Format: Books<br/>Publication Date 2009<br/>Researching customer satisfaction &amp; loyalty : how to find out what people really thinkent://SD_ILS/0/SD_ILS:334352025-06-07T19:58:55Z2025-06-07T19:58:55Zby Szwarc, Paul.<br/>Format: Books<br/>Publication Date 2005<br/>The little book of big customer satisfaction measurementent://SD_ILS/0/SD_ILS:515192025-06-07T19:58:55Z2025-06-07T19:58:55Zby Rao, Ajit, 1962-<br/>Format: Books<br/>Publication Date 2012<br/>Faculty career paths : multiple routes to academic success and satisfactionent://SD_ILS/0/SD_ILS:332082025-06-07T19:58:55Z2025-06-07T19:58:55Zby Bataille, Gretchen M., 1944-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0613/2006014287.html">http://www.loc.gov/catdir/toc/ecip0613/2006014287.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Quality of life therapy : applying a life satisfaction approach to positive psychology and cognitive therapyent://SD_ILS/0/SD_ILS:328352025-06-07T19:58:55Z2025-06-07T19:58:55Zby Frisch, Michael (Michael B.)<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0626/2005056963-d.html">http://www.loc.gov/catdir/enhancements/fy0626/2005056963-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:558612025-06-07T19:58:55Z2025-06-07T19:58:55Zby Robbins, Stephen P., 1943-<br/>Format: Books<br/>Publication Date 2019<br/>Organisational behaviour : global and Southern African perspectivesent://SD_ILS/0/SD_ILS:194462025-06-07T19:58:55Z2025-06-07T19:58:55Zby Robbins, Stephen P., 1943- author.<br/>Format: Books<br/>Publication Date 2016<br/>Current perspectives in forensic psychology and criminal behaviorent://SD_ILS/0/SD_ILS:540512025-06-07T19:58:55Z2025-06-07T19:58:55Zby Bartol, Curt R., 1940- editor.<br/>Format: Books<br/>Publication Date 2016<br/>The entrepreneurial lawyer : a guide to creating a thriving law firm and a satisfying lifeent://SD_ILS/0/SD_ILS:550012025-06-07T19:58:55Z2025-06-07T19:58:55Zby Armstrong, Robert &amp; Fisch, Sanford<br/>Format: Books<br/>Publication Date 2016<br/>Enterprise compliance risk management : an essential toolkit for banks and financial servicesent://SD_ILS/0/SD_ILS:226672025-06-07T19:58:55Z2025-06-07T19:58:55Zby Ramakrishna, Saloni P., 1957-<br/>Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg">http://catalogimages.wiley.com/images/db/jimages/9781118550281.jpg</a><br/>Format: Regular print<br/>Publication Date 2015<br/>Personal and organizational excellence through servant leadership : learning to serve, serving to lead, leading to transforment://SD_ILS/0/SD_ILS:523472025-06-07T19:58:55Z2025-06-07T19:58:55Zby Sendjaya, Sen, author.<br/>Format: Books<br/>Publication Date 2015<br/>Electrical estimating methodsent://SD_ILS/0/SD_ILS:542522025-06-07T19:58:55Z2025-06-07T19:58:55Zby DelPico, Wayne J.<br/>Format: Books<br/>Publication Date 2015<br/>Stuff I wish I'd known when I started workingent://SD_ILS/0/SD_ILS:526642025-06-07T19:58:55Z2025-06-07T19:58:55Zby O'Connell, Fergus, author.<br/>Cover image <a href="http://catalogimages.wiley.com/images/db/jimages/9780857085702.jpg">http://catalogimages.wiley.com/images/db/jimages/9780857085702.jpg</a><br/>Format: Books<br/>Publication Date 2015<br/>Quality management for organizational excellence : introduction to total qualityent://SD_ILS/0/SD_ILS:226562025-06-07T19:58:55Z2025-06-07T19:58:55Zby Goetsch, David L.<br/>Format: Books<br/>Publication Date 2014<br/>An introduction to the philosophy of artent://SD_ILS/0/SD_ILS:516872025-06-07T19:58:55Z2025-06-07T19:58:55Zby Eldridge, Richard Thomas, 1953- author.<br/>Format: Books<br/>Publication Date 2014<br/>Social capital and its institutional contingency : a study of the United States, China, and Taiwanent://SD_ILS/0/SD_ILS:509012025-06-07T19:58:55Z2025-06-07T19:58:55Zby Lin, Nan, 1938- editor of compilation.<br/>Format: Books<br/>Publication Date 2014<br/>Achieving patient (aka customer) experience excellence : lessons from a successful cultural transformation in a hospitalent://SD_ILS/0/SD_ILS:501362025-06-07T19:58:55Z2025-06-07T19:58:55Zby Dishongh, Rhonda, 1968-<br/>Format: Books<br/>Publication Date 2013<br/>Marketing strategy : the thinking involvedent://SD_ILS/0/SD_ILS:498092025-06-07T19:58:55Z2025-06-07T19:58:55Zby Hill, Mark E., 1957-<br/>Format: Books<br/>Publication Date 2013<br/>Innovation and creativity : pillars of the future global economyent://SD_ILS/0/SD_ILS:506022025-06-07T19:58:55Z2025-06-07T19:58:55Zby De Beule, Filip, 1970-<br/>Format: Books<br/>Publication Date 2013<br/>Psychological testing and assessment : an introduction to tests and measurementent://SD_ILS/0/SD_ILS:516272025-06-07T19:58:55Z2025-06-07T19:58:55Zby Cohen, Ronald Jay.<br/>Format: Books<br/>Publication Date 2013<br/>The millionaire dropout : fire your boss. do what you love. reclaim your life!ent://SD_ILS/0/SD_ILS:518632025-06-07T19:58:55Z2025-06-07T19:58:55Zby Stanzione, Vince.<br/>Format: Books<br/>Publication Date 2013<br/>Outlaw : fight for your customers &amp; sell without fearent://SD_ILS/0/SD_ILS:510542025-06-07T19:58:55Z2025-06-07T19:58:55Zby Leyshan, Trent, author.<br/>Format: Regular print<br/>Publication Date 2013<br/>The fundamentals of political science researchent://SD_ILS/0/SD_ILS:515062025-06-07T19:58:55Z2025-06-07T19:58:55Zby Kellstedt, Paul M., 1968-<br/>Format: Books<br/>Publication Date 2013<br/>Managing performance in organisations : articles from Human capital reviewent://SD_ILS/0/SD_ILS:501112025-06-07T19:58:55Z2025-06-07T19:58:55Zby Herholdt, Johan.<br/>Format: Books<br/>Publication Date 2012<br/>Health systems, health, wealth and societal well-being : assessing the case for investing in health systemsent://SD_ILS/0/SD_ILS:492472025-06-07T19:58:55Z2025-06-07T19:58:55Zby McKee, Martin.<br/>Format: Books<br/>Publication Date 2012<br/>Product innovation toolbox : a field guide to consumer understanding and researchent://SD_ILS/0/SD_ILS:499402025-06-07T19:58:55Z2025-06-07T19:58:55Zby Beckley, Jacqueline H.<br/>Format: Books<br/>Publication Date 2012<br/>Website optimization : an hour a dayent://SD_ILS/0/SD_ILS:510122025-06-07T19:58:55Z2025-06-07T19:58:55Zby Page, Rich.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy1214/2012934988-b.html">http://www.loc.gov/catdir/enhancements/fy1214/2012934988-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy1214/2012934988-d.html">http://www.loc.gov/catdir/enhancements/fy1214/2012934988-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy1214/2012934988-t.html">http://www.loc.gov/catdir/enhancements/fy1214/2012934988-t.html</a><br/>Format: Books<br/>Publication Date 2012<br/>Online consumer behavior : theory and research in social media, advertising, and e-tailent://SD_ILS/0/SD_ILS:510232025-06-07T19:58:55Z2025-06-07T19:58:55Zby Close, Angeline, editor.<br/>Format: Books<br/>Publication Date 2012<br/>Handbook of college and university teaching : a global perspectiveent://SD_ILS/0/SD_ILS:548522025-06-07T19:58:55Z2025-06-07T19:58:55Zby Groccia, James E.<br/>Format: Books<br/>Publication Date 2012<br/>Organizational behaviorent://SD_ILS/0/SD_ILS:158402025-06-07T19:58:55Z2025-06-07T19:58:55Zby Robbins, Stephen P., 1943-<br/>Format: Books<br/>Publication Date 2011<br/>Customer service : career success through customer loyaltyent://SD_ILS/0/SD_ILS:420972025-06-07T19:58:55Z2025-06-07T19:58:55Zby Timm, Paul R.<br/>Format: Books<br/>Publication Date 2011<br/>Communication research measures II : a sourcebookent://SD_ILS/0/SD_ILS:493472025-06-07T19:58:55Z2025-06-07T19:58:55Zby Rubin, Rebecca B., editor.<br/>Format: Books<br/>Publication Date 2011<br/>101 management models : English editionent://SD_ILS/0/SD_ILS:501632025-06-07T19:58:55Z2025-06-07T19:58:55Zby Mulders, Marijn.<br/>Format: Books<br/>Publication Date 2011<br/>Social networks and natural resource management : uncovering the social fabric of environmental governanceent://SD_ILS/0/SD_ILS:504852025-06-07T19:58:55Z2025-06-07T19:58:55Zby Bodin, Örjan, 1969-<br/>Format: Books<br/>Publication Date 2011<br/>Organizational behavior : improving performance and commitment in the workplaceent://SD_ILS/0/SD_ILS:415152025-06-07T19:58:55Z2025-06-07T19:58:55Zby Colquitt, Jason.<br/>Format: Books<br/>Publication Date 2011<br/>Servant leadership : developments in theory and researchent://SD_ILS/0/SD_ILS:445512025-06-07T19:58:55Z2025-06-07T19:58:55Zby Dierendonck, Dirk van, 1963-<br/>Format: Books<br/>Publication Date 2010<br/>A quick start guide to mobile marketing : how to create a dynamic campaign and improve your competitive advantageent://SD_ILS/0/SD_ILS:438772025-06-07T19:58:55Z2025-06-07T19:58:55Zby Richardson, Neil.<br/>Format: Electronic Resources<br/>Publication Date 2010<br/>Organisational behaviour : global and Southern African perspectivesent://SD_ILS/0/SD_ILS:155982025-06-07T19:58:55Z2025-06-07T19:58:55Zby Robbins, Stephen P., 1943-<br/>Format: Electronic Resources<br/>Publication Date 2009<br/>Work psychology : an introduction to human behaviour in the workplaceent://SD_ILS/0/SD_ILS:396962025-06-07T19:58:55Z2025-06-07T19:58:55Zby Matthewman, Lisa.<br/>Format: Books<br/>Publication Date 2009<br/>Handbook of principles of organizational behavior : indispensable knowledge for evidence-based managementent://SD_ILS/0/SD_ILS:473172025-06-07T19:58:55Z2025-06-07T19:58:55Zby Locke, Edwin A.<br/>Format: Books<br/>Publication Date 2009<br/>Communicating to manage health and illnessent://SD_ILS/0/SD_ILS:486332025-06-07T19:58:55Z2025-06-07T19:58:55Zby Brashers, Dale E.<br/>Format: Books<br/>Publication Date 2009<br/>How to conduct surveys : a step-by-step guideent://SD_ILS/0/SD_ILS:420102025-06-07T19:58:55Z2025-06-07T19:58:55Zby Fink, Arlene.<br/>Format: Books<br/>Publication Date 2009<br/>The SAGE handbook of organizational research methodsent://SD_ILS/0/SD_ILS:438992025-06-07T19:58:55Z2025-06-07T19:58:55Zby Buchanan, David A.<br/>Format: Books<br/>Publication Date 2009<br/>Employee morale : driving performance in challenging timesent://SD_ILS/0/SD_ILS:437702025-06-07T19:58:55Z2025-06-07T19:58:55Zby Bowles, David, Dr.<br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : text and cases.ent://SD_ILS/0/SD_ILS:441062025-06-07T19:58:55Z2025-06-07T19:58:55Zby Baron, Steve (J. Steve)<br/>Format: Books<br/>Publication Date 2009<br/>Organizational behavior : improving performance and commitment in the workplaceent://SD_ILS/0/SD_ILS:349152025-06-07T19:58:55Z2025-06-07T19:58:55Zby Colquitt, Jason.<br/>Format: Books<br/>Publication Date 2008<br/>Determinants of innovative behaviour : a firm's internal practices and its external environmentent://SD_ILS/0/SD_ILS:375412025-06-07T19:58:55Z2025-06-07T19:58:55Zby Beers, Cees van, 1960-<br/>Format: Books<br/>Publication Date 2008<br/>Sociology, work and industryent://SD_ILS/0/SD_ILS:431822025-06-07T19:58:55Z2025-06-07T19:58:55Zby Watson, Tony J.<br/>Format: Books<br/>Publication Date 2008<br/>Work-life balanceent://SD_ILS/0/SD_ILS:475292025-06-07T19:58:55Z2025-06-07T19:58:55Zby Healey, Justin.<br/>Format: Books<br/>Publication Date 2008<br/>Detox your desk : declutter your life and mindent://SD_ILS/0/SD_ILS:350562025-06-07T19:58:55Z2025-06-07T19:58:55Zby Cooper, Cary L.<br/>Format: Books<br/>Publication Date 2007<br/>Consumer behavior : building marketing strategyent://SD_ILS/0/SD_ILS:3982025-06-07T19:58:55Z2025-06-07T19:58:55Zby Hawkins, Del I.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html">http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html">http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html</a><br/>Format: Electronic Resources<br/>Publication Date 2007<br/>The manager's guide to rewards : what you need to know to get the best for--and from--your employeesent://SD_ILS/0/SD_ILS:329502025-06-07T19:58:55Z2025-06-07T19:58:55Zby Jensen, Doug, 1945-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0612/2006012222.html">http://www.loc.gov/catdir/toc/ecip0612/2006012222.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Challenges of managing information quality in service organizationsent://SD_ILS/0/SD_ILS:338962025-06-07T19:58:55Z2025-06-07T19:58:55Zby Al-Hakim, Latif, 1946-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006019120.html">http://www.loc.gov/catdir/toc/ecip0615/2006019120.html</a><br/>Format: Books<br/>Publication Date 2007 2006<br/>Managing people in organizations : contemporary theory and practiceent://SD_ILS/0/SD_ILS:340542025-06-07T19:58:55Z2025-06-07T19:58:55Zby Adams, Jeremy, 1970-<br/>Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0703/2006047169-t.html">http://www.loc.gov/catdir/enhancements/fy0703/2006047169-t.html</a><br/>Format: Books<br/>Publication Date 2007<br/>The satisfied customer : winners and losers in the battle for buyer preferenceent://SD_ILS/0/SD_ILS:375162025-06-07T19:58:55Z2025-06-07T19:58:55Zby Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Routledge philosophy guidebook to Kant on judgementent://SD_ILS/0/SD_ILS:493072025-06-07T19:58:55Z2025-06-07T19:58:55Zby Wicks, Robert, 1954-<br/>Format: Books<br/>Publication Date 2007<br/>The CEO - the chief engagement officer : turning hierarchy upside down to drive performanceent://SD_ILS/0/SD_ILS:449632025-06-07T19:58:55Z2025-06-07T19:58:55Zby Smythe, John.<br/>Format: Books<br/>Publication Date 2007<br/>Industrial/organizational psychology : an applied approachent://SD_ILS/0/SD_ILS:461382025-06-07T19:58:55Z2025-06-07T19:58:55Zby Aamodt, Michael G.<br/>Format: Books<br/>Publication Date 2007<br/>Business psychology and organisational behaviour : a student's handbookent://SD_ILS/0/SD_ILS:310952025-06-07T19:58:55Z2025-06-07T19:58:55Zby McKenna, Eugene F.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0513/2005014959.html">http://www.loc.gov/catdir/toc/ecip0513/2005014959.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The must-have customer : 7 steps to winning the customer you haven't gotent://SD_ILS/0/SD_ILS:320152025-06-07T19:58:55Z2025-06-07T19:58:55Zby Gordman, Robert.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Demanding work : the paradox of job quality in the affluent economyent://SD_ILS/0/SD_ILS:322592025-06-07T19:58:55Z2025-06-07T19:58:55Zby Green, Francis.<br/>Format: Books<br/>Publication Date 2006<br/>The solution-centric organizationent://SD_ILS/0/SD_ILS:329602025-06-07T19:58:55Z2025-06-07T19:58:55Zby Eades, Keith M.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008289.html">http://www.loc.gov/catdir/toc/ecip0610/2006008289.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Marketing managementent://SD_ILS/0/SD_ILS:160932025-06-07T19:58:55Z2025-06-07T19:58:55Zby Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format: Books<br/>Publication Date 2006<br/>Basic steps in planning nursing research : from question to proposalent://SD_ILS/0/SD_ILS:313212025-06-07T19:58:55Z2025-06-07T19:58:55Zby Wood, Marilynn J.<br/>Format: Books<br/>Publication Date 2006<br/>The Cambridge handbook of personal relationshipsent://SD_ILS/0/SD_ILS:315962025-06-07T19:58:55Z2025-06-07T19:58:55Zby Vangelisti, Anita L.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0632/2005019854-d.html">http://www.loc.gov/catdir/enhancements/fy0632/2005019854-d.html</a>
Table of contents <a href="http://www.loc.gov/catdir/enhancements/fy0632/2005019854-t.html">http://www.loc.gov/catdir/enhancements/fy0632/2005019854-t.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Amaze your customers! : creative tips on winning &amp; keeping your customersent://SD_ILS/0/SD_ILS:315262025-06-07T19:58:55Z2025-06-07T19:58:55Zby Zanetti, Daniel.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www.loc.gov/catdir/toc/ecip062/2005030518.html</a><br/>Format: Books<br/>Publication Date 2006<br/>What workers wantent://SD_ILS/0/SD_ILS:323612025-06-07T19:58:55Z2025-06-07T19:58:55Zby Freeman, Richard B. (Richard Barry), 1943-<br/>Format: Books<br/>Publication Date 2006<br/>Inspiring leadersent://SD_ILS/0/SD_ILS:324902025-06-07T19:58:55Z2025-06-07T19:58:55Zby Burke, Ronald J.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html">http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030132.html">http://www.loc.gov/catdir/toc/ecip062/2005030132.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html">http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip062/2005030132.html">http://www.loc.gov/catdir/toc/ecip062/2005030132.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Race and policing in America : conflict and reforment://SD_ILS/0/SD_ILS:334922025-06-07T19:58:55Z2025-06-07T19:58:55Zby Weitzer, Ronald John, 1952-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip066/2006000759.html">http://www.loc.gov/catdir/toc/ecip066/2006000759.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0633/2006000759-d.html">http://www.loc.gov/catdir/enhancements/fy0633/2006000759-d.html</a><br/>Format: Books<br/>Publication Date 2006<br/>The working world for young adults. Customer service an attitude not an occupationent://SD_ILS/0/SD_ILS:440372025-06-07T19:58:55Z2025-06-07T19:58:55Zby Dieffenbach, Michael.<br/>Format: Video disc<br/>Publication Date 2006<br/>Human resource management in sport and recreationent://SD_ILS/0/SD_ILS:507852025-06-07T19:58:55Z2025-06-07T19:58:55Zby Chelladurai, P.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0519/2005027289.html">http://www.loc.gov/catdir/toc/ecip0519/2005027289.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Revolutionize your customer experience / Colin Shaw.ent://SD_ILS/0/SD_ILS:294442025-06-07T19:58:55Z2025-06-07T19:58:55Zby Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Service operations management : improving service deliveryent://SD_ILS/0/SD_ILS:297642025-06-07T19:58:55Z2025-06-07T19:58:55Zby Johnston, Robert.<br/>Format: Books<br/>Publication Date 2005<br/>The essentials of the new workplace : a guide to the human impact of modern working practicesent://SD_ILS/0/SD_ILS:305952025-06-07T19:58:55Z2025-06-07T19:58:55Zby Holman, David (David J.)<br/>Format: Books<br/>Publication Date 2005<br/>Managing behavior in organizationsent://SD_ILS/0/SD_ILS:295762025-06-07T19:58:55Z2025-06-07T19:58:55Zby Greenberg, Jerald.<br/>Format: Books<br/>Publication Date 2005<br/>The psychology of behaviour at work : the individual in the organizationent://SD_ILS/0/SD_ILS:295412025-06-07T19:58:55Z2025-06-07T19:58:55Zby Furnham, Adrian.<br/>Format: Books<br/>Publication Date 2005<br/>Organizational psychology in cross-cultural perspectiveent://SD_ILS/0/SD_ILS:295512025-06-07T19:58:55Z2025-06-07T19:58:55Zby Silverthorne, Colin P. (Colin Patric)<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004015264.html">http://www.loc.gov/catdir/toc/ecip0419/2004015264.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Communication impact : designing research that mattersent://SD_ILS/0/SD_ILS:319512025-06-07T19:58:55Z2025-06-07T19:58:55Zby Priest, Susanna Hornig.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004015474.html">http://www.loc.gov/catdir/toc/ecip0419/2004015474.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Looking forward to Monday morning : ideas for recognition and appreciation activities and fun things to do at work for educatorsent://SD_ILS/0/SD_ILS:323012025-06-07T19:58:55Z2025-06-07T19:58:55Zby Hodges, Diane.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0422/2004019433.html">http://www.loc.gov/catdir/toc/ecip0422/2004019433.html</a>
Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0657/2004019433-d.html">http://www.loc.gov/catdir/enhancements/fy0657/2004019433-d.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too lateent://SD_ILS/0/SD_ILS:323312025-06-07T19:58:55Z2025-06-07T19:58:55Zby Branham, Leigh.<br/>Format: Books<br/>Publication Date 2005<br/>Introduction to foodserviceent://SD_ILS/0/SD_ILS:418182025-06-07T19:58:55Z2025-06-07T19:58:55Zby Payne-Palacio, June.<br/>Format: Books<br/>Publication Date 2005<br/>Building great customer experiencesent://SD_ILS/0/SD_ILS:440582025-06-07T19:58:55Z2025-06-07T19:58:55Zby Shaw, Colin, 1958-<br/>Format: Books<br/>Publication Date 2005<br/>Eckard's principles of civil procedure in the magistrates' courtsent://SD_ILS/0/SD_ILS:425942025-06-07T19:58:55Z2025-06-07T19:58:55Zby Paterson, Torquil.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/fy0609/2006406001.html">http://www.loc.gov/catdir/toc/fy0609/2006406001.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Law of damages through the casesent://SD_ILS/0/SD_ILS:117342025-06-07T19:58:55Z2025-06-07T19:58:55Zby Visser, P. J.<br/>Format: Books<br/>Publication Date 2004<br/>Consumersent://SD_ILS/0/SD_ILS:165512025-06-07T19:58:55Z2025-06-07T19:58:55Zby Arnould, Eric J.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh031/2002041065.html">http://catdir.loc.gov/catdir/toc/mh031/2002041065.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh031/2002041065.html">http://catdir.loc.gov/catdir/description/mh031/2002041065.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-06-07T19:58:55Z2025-06-07T19:58:55Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>Mass affluence : seven new rules of marketing to today's consumerent://SD_ILS/0/SD_ILS:292662025-06-07T19:58:55Z2025-06-07T19:58:55Zby Nunes, Paul, 1963-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0415/2004002471.html">http://www.loc.gov/catdir/toc/ecip0415/2004002471.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Accounting for worker well-beingent://SD_ILS/0/SD_ILS:322482025-06-07T19:58:55Z2025-06-07T19:58:55Zby Polachek, S. W.<br/><a href="http://ezproxy.lib.monash.edu.au/login?url=http://www.sciencedirect.com/science?_ob=IssueURL&_tockey=%23TOC%2313083%232004%23999769999%23509129%23FLA%23Volume_23,_Pages_1-441_(2004)%2BMAccounting_for_Worker_Well-Being%2BMEdited_by_Solomon_W._Polachek%2BMISBN%3A_0-7623-1110-X&_auth=y&view=c&_acct=C000027659&_version=1&_urlVersion=0&_userid=542840&md5=7ce8849cabf382af672f1f1c36242684">Full text available online via ScienceDirect Books (restricted access)</a><br/>Format: Electronic Resources<br/>Publication Date 2004<br/>High performers : recruiting &amp; retaining top employeesent://SD_ILS/0/SD_ILS:282482025-06-07T19:58:55Z2025-06-07T19:58:55Zby Dubinsky, Alan J.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy042/2003277213.html">http://www.loc.gov/catdir/toc/fy042/2003277213.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Authentic : how to make a living by being yourselfent://SD_ILS/0/SD_ILS:263402025-06-07T19:58:55Z2025-06-07T19:58:55Zby Crofts, Neil.<br/>Format: Books<br/>Publication Date 2003<br/>Research methods for business studentsent://SD_ILS/0/SD_ILS:211842025-06-07T19:58:55Z2025-06-07T19:58:55Zby Saunders, M. N. K.<br/>Format: Books<br/>Publication Date 2003<br/>The handbook of project management : a practical guide to effective policies and proceduresent://SD_ILS/0/SD_ILS:213242025-06-07T19:58:55Z2025-06-07T19:58:55Zby Young, Trevor L. (Trevor Leonard), 1940-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip041/2003005106.html">http://catdir.loc.gov/catdir/toc/ecip041/2003005106.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012928519&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012928519&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2003005106-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2003005106-d.html</a><br/>Format: Electronic Resources<br/>Publication Date 2003<br/>Personality and work : reconsidering the role of personality in organizationsent://SD_ILS/0/SD_ILS:274412025-06-07T19:58:55Z2025-06-07T19:58:55Zby Ryan, Ann Marie.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002155903.html">http://www.loc.gov/catdir/toc/wiley031/2002155903.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley036/2002155903.html">http://www.loc.gov/catdir/description/wiley036/2002155903.html</a><br/>Format: Books<br/>Publication Date 2003<br/>Customer behaviour : consumer behaviour and beyondent://SD_ILS/0/SD_ILS:278512025-06-07T19:58:55Z2025-06-07T19:58:55Zby Widing, Robert E.<br/>Format: Books<br/>Publication Date 2003<br/>We are all self-employed : how to take control of your careerent://SD_ILS/0/SD_ILS:282432025-06-07T19:58:55Z2025-06-07T19:58:55Zby Hakim, Cliff, 1951-<br/>Format: Books<br/>Publication Date 2003<br/>Consumer behaviour : implications for marketing strategyent://SD_ILS/0/SD_ILS:270622025-06-07T19:58:55Z2025-06-07T19:58:55Zby Neal, Cathy M.<br/>Format: Books<br/>Publication Date 2002<br/>General principles of insurance lawent://SD_ILS/0/SD_ILS:105982025-06-07T19:58:55Z2025-06-07T19:58:55Zby Reinecke, M. F. B.<br/>Format: Books<br/>Publication Date 2002<br/>Marketing : connecting with customersent://SD_ILS/0/SD_ILS:255262025-06-07T19:58:55Z2025-06-07T19:58:55Zby Harrell, Gilbert D.<br/>Format: Books<br/>Publication Date 2002<br/>The agenda : what every business must do to dominate the decadeent://SD_ILS/0/SD_ILS:246412025-06-07T19:58:55Z2025-06-07T19:58:55Zby Hammer, Michael, 1948-<br/>Format: Books<br/>Publication Date 2001<br/>The loyalty effect : the hidden force behind growth, profits, and lasting valueent://SD_ILS/0/SD_ILS:269982025-06-07T19:58:55Z2025-06-07T19:58:55Zby Reichheld, Frederick F.<br/>Format: Books<br/>Publication Date 2001 1996<br/>Emotion marketing : the Hallmark way of winning customers for lifeent://SD_ILS/0/SD_ILS:316402025-06-07T19:58:55Z2025-06-07T19:58:55Zby Robinette, Scott.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/mh041/00065374.html">http://www.loc.gov/catdir/bios/mh041/00065374.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/mh021/00065374.html">http://www.loc.gov/catdir/description/mh021/00065374.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/mh021/00065374.html">http://www.loc.gov/catdir/toc/mh021/00065374.html</a><br/>Format: Books<br/>Publication Date 2001<br/>Good work : when excellence and ethics meetent://SD_ILS/0/SD_ILS:347902025-06-07T19:58:55Z2025-06-07T19:58:55Zby Gardner, Howard.<br/>Format: Books<br/>Publication Date 2001<br/>Marketing managementent://SD_ILS/0/SD_ILS:132572025-06-07T19:58:55Z2025-06-07T19:58:55Zby Kotler, Philip.<br/>Format: Books<br/>Publication Date 2000<br/>Object oriented systems developmentent://SD_ILS/0/SD_ILS:132292025-06-07T19:58:55Z2025-06-07T19:58:55Zby Bahrami, Ali.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh022/98043126.html">http://catdir.loc.gov/catdir/toc/mh022/98043126.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/description/mh023/98043126.html">http://catdir.loc.gov/catdir/description/mh023/98043126.html</a><br/>Format: Books<br/>Publication Date 1999<br/>Consumer behaviour in tourisment://SD_ILS/0/SD_ILS:255452025-06-07T19:58:55Z2025-06-07T19:58:55Zby Swarbrooke, John.<br/>Format: Books<br/>Publication Date 1999<br/>Assessing service quality : satisfying the expectations of library customersent://SD_ILS/0/SD_ILS:245282025-06-07T19:58:55Z2025-06-07T19:58:55Zby Hernon, Peter.<br/>Format: Books<br/>Publication Date 1998<br/>Child and family assessment : clinical guidelines for practitionersent://SD_ILS/0/SD_ILS:383472025-06-07T19:58:55Z2025-06-07T19:58:55Zby Wilkinson, Ian, 1953-<br/>Format: Books<br/>Publication Date 1998<br/>Psychology and work today : an introduction to industrial and organizational psychologyent://SD_ILS/0/SD_ILS:251482025-06-07T19:58:55Z2025-06-07T19:58:55Zby Schultz, Duane P.<br/>Format: Books<br/>Publication Date 1998<br/>Ethicsent://SD_ILS/0/SD_ILS:168162025-06-07T19:58:55Z2025-06-07T19:58:55Zby Singer, Peter, 1946-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0603/93029249-t.html">http://catdir.loc.gov/catdir/enhancements/fy0603/93029249-t.html</a>
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Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0725/93029249-b.html">http://catdir.loc.gov/catdir/enhancements/fy0725/93029249-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0603/93029249-d.html">http://catdir.loc.gov/catdir/enhancements/fy0603/93029249-d.html</a><br/>Format: Books<br/>Publication Date 1994<br/>