Search Results for Satisfaction. - Narrowed by: 2003-2009 SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dSatisfaction.$0026qf$003dPUBDATE$002509Publication$002bDate$0025092003-2009$0025092003-2009$0026dt$003dlist$0026ps$003d300?dt=list 2025-06-18T02:57:30Z Handbook of customer satisfaction and loyalty measurement ent://SD_ILS/0/SD_ILS:33437 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Hill, Nigel, 1952-<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Business process mapping : improving customer satisfaction. Workbook ent://SD_ILS/0/SD_ILS:39986 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Jacka, J. Mike.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Researching customer satisfaction &amp;amp; loyalty : how to find out what people really think ent://SD_ILS/0/SD_ILS:33435 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Szwarc, Paul.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> The impact of in-store sanittion facilities on customer satisfaction at Steve's Blackheath Superspar ent://SD_ILS/0/SD_ILS:18825 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Peterson, Tshepo.<br/>Format:&#160;Manuscript<br/>Publication Date&#160;2025&#160;2024&#160;2023&#160;2022&#160;2021<br/> Reward and recognition enhances employee engagement, creating improved customer satisfaction and ultimately an increase in brand revenue ent://SD_ILS/0/SD_ILS:19524 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Hiestermann, Kerry.<br/>Format:&#160;Manuscript<br/>Publication Date&#160;2008<br/> A survey of customer satisfaction, expectations and perceptions as a measure of service quality in the low cost airline industry looking at Kulula, 1time and Mango ent://SD_ILS/0/SD_ILS:19437 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Paruk, Tasneem.<br/>Format:&#160;Manuscript<br/>Publication Date&#160;2007<br/> Faculty career paths : multiple routes to academic success and satisfaction ent://SD_ILS/0/SD_ILS:33208 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Bataille, Gretchen M., 1944-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0613/2006014287.html">http://www.loc.gov/catdir/toc/ecip0613/2006014287.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Quality of life therapy : applying a life satisfaction approach to positive psychology and cognitive therapy ent://SD_ILS/0/SD_ILS:32835 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Frisch, Michael (Michael B.)<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0626/2005056963-d.html">http://www.loc.gov/catdir/enhancements/fy0626/2005056963-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Organisational behaviour : global and Southern African perspectives ent://SD_ILS/0/SD_ILS:15598 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Robbins, Stephen P., 1943-<br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2009<br/> Organizational behavior ent://SD_ILS/0/SD_ILS:20748 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Robbins, Stephen P., 1943-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip087/2007052438.html">http://catdir.loc.gov/catdir/toc/ecip087/2007052438.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Work psychology : an introduction to human behaviour in the workplace ent://SD_ILS/0/SD_ILS:39696 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Matthewman, Lisa.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Handbook of principles of organizational behavior : indispensable knowledge for evidence-based management ent://SD_ILS/0/SD_ILS:47317 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Locke, Edwin A.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Communicating to manage health and illness ent://SD_ILS/0/SD_ILS:48633 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Brashers, Dale E.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> How to conduct surveys : a step-by-step guide ent://SD_ILS/0/SD_ILS:42010 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Fink, Arlene.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> The SAGE handbook of organizational research methods ent://SD_ILS/0/SD_ILS:43899 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Buchanan, David A.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Employee morale : driving performance in challenging times ent://SD_ILS/0/SD_ILS:43770 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Bowles, David, Dr.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Services marketing : text and cases. ent://SD_ILS/0/SD_ILS:44106 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Baron, Steve (J. Steve)<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Organizational behavior : improving performance and commitment in the workplace ent://SD_ILS/0/SD_ILS:34915 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Colquitt, Jason.<br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> Determinants of innovative behaviour : a firm's internal practices and its external environment ent://SD_ILS/0/SD_ILS:37541 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Beers, Cees van, 1960-<br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> Sociology, work and industry ent://SD_ILS/0/SD_ILS:43182 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Watson, Tony J.<br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> Work-life balance ent://SD_ILS/0/SD_ILS:47529 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Healey, Justin.<br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> Best business practices for photographers ent://SD_ILS/0/SD_ILS:4280 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Harrington, John, 1966-<br/>Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=3136313">http://public.eblib.com/choice/publicfullrecord.aspx?p=3136313</a> ebrary <a href="http://site.ebrary.com/id/10379936">http://site.ebrary.com/id/10379936</a> Safari Books Online <a href="http://proquest.safaribooksonline.com/640">http://proquest.safaribooksonline.com/640</a> <a href="http://proquest.safaribooksonline.com/?fpi=9781598633153">http://proquest.safaribooksonline.com/?fpi=9781598633153</a> Safari Books Online <a href="http://proquest.safaribooksonline.com/9781598633153">http://proquest.safaribooksonline.com/9781598633153</a> Volltext <a href="http://proquest.tech.safaribooksonline.de/9781598633153">http://proquest.tech.safaribooksonline.de/9781598633153</a><br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2007<br/> Detox your desk : declutter your life and mind ent://SD_ILS/0/SD_ILS:35056 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Cooper, Cary L.<br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Consumer behavior : building marketing strategy ent://SD_ILS/0/SD_ILS:398 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Hawkins, Del I.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html">http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-t.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html">http://catdir.loc.gov/catdir/enhancements/fy0668/2005054357-d.html</a><br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2007<br/> Don't sweat the small stuff- omnibus : simple ways to keep the little things from overtaking your life ent://SD_ILS/0/SD_ILS:11048 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Carlson, Richard, 1961-2006.<br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> The manager's guide to rewards : what you need to know to get the best for--and from--your employees ent://SD_ILS/0/SD_ILS:32950 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Jensen, Doug, 1945-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0612/2006012222.html">http://www.loc.gov/catdir/toc/ecip0612/2006012222.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Challenges of managing information quality in service organizations ent://SD_ILS/0/SD_ILS:33896 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Al-Hakim, Latif, 1946-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006019120.html">http://www.loc.gov/catdir/toc/ecip0615/2006019120.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2007&#160;2006<br/> Managing people in organizations : contemporary theory and practice ent://SD_ILS/0/SD_ILS:34054 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Adams, Jeremy, 1970-<br/>Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy0703/2006047169-t.html">http://www.loc.gov/catdir/enhancements/fy0703/2006047169-t.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> The satisfied customer : winners and losers in the battle for buyer preference ent://SD_ILS/0/SD_ILS:37516 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Fornell, Claes.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0720/2007024932.html">http://www.loc.gov/catdir/toc/ecip0720/2007024932.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Routledge philosophy guidebook to Kant on judgement ent://SD_ILS/0/SD_ILS:49307 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Wicks, Robert, 1954-<br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> The CEO - the chief engagement officer : turning hierarchy upside down to drive performance ent://SD_ILS/0/SD_ILS:44963 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Smythe, John.<br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Industrial/organizational psychology : an applied approach ent://SD_ILS/0/SD_ILS:46138 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Aamodt, Michael G.<br/>Format:&#160;Books<br/>Publication Date&#160;2007<br/> Business psychology and organisational behaviour : a student's handbook ent://SD_ILS/0/SD_ILS:31095 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;McKenna, Eugene F.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0513/2005014959.html">http://www.loc.gov/catdir/toc/ecip0513/2005014959.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> The must-have customer : 7 steps to winning the customer you haven't got ent://SD_ILS/0/SD_ILS:32015 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Gordman, Robert.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-b.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html">http://www.loc.gov/catdir/enhancements/fy0629/2005052943-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Demanding work : the paradox of job quality in the affluent economy ent://SD_ILS/0/SD_ILS:32259 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Green, Francis.<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> The solution-centric organization ent://SD_ILS/0/SD_ILS:32960 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Eades, Keith M.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-b.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html">http://www.loc.gov/catdir/enhancements/fy0632/2006008289-d.html</a> Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0610/2006008289.html">http://www.loc.gov/catdir/toc/ecip0610/2006008289.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Marketing management ent://SD_ILS/0/SD_ILS:16093 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Kotler, Philip.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html">http://catdir.loc.gov/catdir/toc/ecip055/2004029595.html</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=013189849&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a> Inhaltsverzeichnis <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc%5Flibrary=BVB01&doc%5Fnumber=013189849&line%5Fnumber=0001&func%5Fcode=DB%5FRECORDS&service%5Ftype=MEDIA</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> The Century of the self. Episode 1, Happiness machines ent://SD_ILS/0/SD_ILS:20064 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Curtis, Adam.<br/>Format:&#160;Video disc<br/>Publication Date&#160;2006<br/> Basic steps in planning nursing research : from question to proposal ent://SD_ILS/0/SD_ILS:31321 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Wood, Marilynn J.<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> The Cambridge handbook of personal relationships ent://SD_ILS/0/SD_ILS:31596 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Vangelisti, Anita L.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0632/2005019854-d.html">http://www.loc.gov/catdir/enhancements/fy0632/2005019854-d.html</a> Table of contents <a href="http://www.loc.gov/catdir/enhancements/fy0632/2005019854-t.html">http://www.loc.gov/catdir/enhancements/fy0632/2005019854-t.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Amaze your customers! : creative tips on winning &amp;amp; keeping your customers ent://SD_ILS/0/SD_ILS:31526 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Zanetti, Daniel.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030518.html">http://www.loc.gov/catdir/toc/ecip062/2005030518.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> What workers want ent://SD_ILS/0/SD_ILS:32361 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Freeman, Richard B. (Richard Barry), 1943-<br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Inspiring leaders ent://SD_ILS/0/SD_ILS:32490 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Burke, Ronald J.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html">http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html</a> Table of contents <a href="http://www.loc.gov/catdir/toc/ecip062/2005030132.html">http://www.loc.gov/catdir/toc/ecip062/2005030132.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html">http://www.loc.gov/catdir/enhancements/fy0659/2005030132-d.html</a> Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip062/2005030132.html">http://www.loc.gov/catdir/toc/ecip062/2005030132.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> Race and policing in America : conflict and reform ent://SD_ILS/0/SD_ILS:33492 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Weitzer, Ronald John, 1952-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip066/2006000759.html">http://www.loc.gov/catdir/toc/ecip066/2006000759.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0633/2006000759-d.html">http://www.loc.gov/catdir/enhancements/fy0633/2006000759-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> The working world for young adults. Customer service an attitude not an occupation ent://SD_ILS/0/SD_ILS:44037 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Dieffenbach, Michael.<br/>Format:&#160;Video disc<br/>Publication Date&#160;2006<br/> Human resource management in sport and recreation ent://SD_ILS/0/SD_ILS:50785 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Chelladurai, P.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0519/2005027289.html">http://www.loc.gov/catdir/toc/ecip0519/2005027289.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2006<br/> A guide to customer service skills for the help desk professional ent://SD_ILS/0/SD_ILS:10203 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Revolutionize your customer experience / Colin Shaw. ent://SD_ILS/0/SD_ILS:29444 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Shaw, Colin, 1928-<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol059/2004056536.html">http://www.loc.gov/catdir/bios/hol059/2004056536.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/hol054/2004056536.html">http://www.loc.gov/catdir/description/hol054/2004056536.html</a> Table of contents <a href="http://www.loc.gov/catdir/toc/hol052/2004056536.html">http://www.loc.gov/catdir/toc/hol052/2004056536.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Service operations management : improving service delivery ent://SD_ILS/0/SD_ILS:29764 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Johnston, Robert.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> The essentials of the new workplace : a guide to the human impact of modern working practices ent://SD_ILS/0/SD_ILS:30595 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Holman, David (David J.)<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Passionate and profitable : why customer strategies fail and ten steps to do them right ent://SD_ILS/0/SD_ILS:32812 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Arussy, Lior.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-b.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html">http://www.loc.gov/catdir/enhancements/fy0617/2004022230-d.html</a> Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip051/2004022230.html">http://www.loc.gov/catdir/toc/ecip051/2004022230.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> ProfitBrand : how to increase the profitability, accountability &amp; sustainability of brands ent://SD_ILS/0/SD_ILS:11701 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Wreden, Nick.<br/>ebrary <a href="http://site.ebrary.com/id/10096170">http://site.ebrary.com/id/10096170</a> Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html">http://catdir.loc.gov/catdir/toc/ecip056/2005001872.html</a> Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html">http://catdir.loc.gov/catdir/enhancements/fy0912/2005001872-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2005001872-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> First, break all the rules : what the world's greatest managers do differently ent://SD_ILS/0/SD_ILS:16590 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Buckingham, Marcus.<br/>Format:&#160;Books<br/>Publication Date&#160;2005&#160;1999<br/> Managing behavior in organizations ent://SD_ILS/0/SD_ILS:29576 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Greenberg, Jerald.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> The psychology of behaviour at work : the individual in the organization ent://SD_ILS/0/SD_ILS:29541 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Furnham, Adrian.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Organizational psychology in cross-cultural perspective ent://SD_ILS/0/SD_ILS:29551 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Silverthorne, Colin P. (Colin Patric)<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004015264.html">http://www.loc.gov/catdir/toc/ecip0419/2004015264.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Communication impact : designing research that matters ent://SD_ILS/0/SD_ILS:31951 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Priest, Susanna Hornig.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0419/2004015474.html">http://www.loc.gov/catdir/toc/ecip0419/2004015474.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Looking forward to Monday morning : ideas for recognition and appreciation activities and fun things to do at work for educators ent://SD_ILS/0/SD_ILS:32301 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Hodges, Diane.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0422/2004019433.html">http://www.loc.gov/catdir/toc/ecip0422/2004019433.html</a> Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0657/2004019433-d.html">http://www.loc.gov/catdir/enhancements/fy0657/2004019433-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> The 7 hidden reasons employees leave : how to recognize the subtle signs and act before it's too late ent://SD_ILS/0/SD_ILS:32331 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Branham, Leigh.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> The psychology of interpersonal relationships ent://SD_ILS/0/SD_ILS:32641 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Berscheid, Ellen.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Introduction to foodservice ent://SD_ILS/0/SD_ILS:41818 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Payne-Palacio, June.<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Building great customer experiences ent://SD_ILS/0/SD_ILS:44058 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Shaw, Colin, 1958-<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Eckard's principles of civil procedure in the magistrates' courts ent://SD_ILS/0/SD_ILS:42594 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Paterson, Torquil.<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/fy0609/2006406001.html">http://www.loc.gov/catdir/toc/fy0609/2006406001.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Law of damages through the cases ent://SD_ILS/0/SD_ILS:11734 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Visser, P. J.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> The teacher's survival guide ent://SD_ILS/0/SD_ILS:14257 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Thody, Angela.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Hello laziness! : why hard work doesn't pay ent://SD_ILS/0/SD_ILS:16166 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Maier, Corinne.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Consumers ent://SD_ILS/0/SD_ILS:16551 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Arnould, Eric J.<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/mh031/2002041065.html">http://catdir.loc.gov/catdir/toc/mh031/2002041065.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/description/mh031/2002041065.html">http://catdir.loc.gov/catdir/description/mh031/2002041065.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Grasping service marketing ent://SD_ILS/0/SD_ILS:20171 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Jordaan, Yolanda.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Mass affluence : seven new rules of marketing to today's consumer ent://SD_ILS/0/SD_ILS:29266 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Nunes, Paul, 1963-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0415/2004002471.html">http://www.loc.gov/catdir/toc/ecip0415/2004002471.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Accounting for worker well-being ent://SD_ILS/0/SD_ILS:32248 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Polachek, S. W.<br/><a href="http://ezproxy.lib.monash.edu.au/login?url=http://www.sciencedirect.com/science?_ob=IssueURL&amp;_tockey=%23TOC%2313083%232004%23999769999%23509129%23FLA%23Volume_23,_Pages_1-441_(2004)%2BMAccounting_for_Worker_Well-Being%2BMEdited_by_Solomon_W._Polachek%2BMISBN%3A_0-7623-1110-X&amp;_auth=y&amp;view=c&amp;_acct=C000027659&amp;_version=1&amp;_urlVersion=0&amp;_userid=542840&amp;md5=7ce8849cabf382af672f1f1c36242684">Full text available online via ScienceDirect Books (restricted access)</a><br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2004<br/> The elements of typographic style ent://SD_ILS/0/SD_ILS:1888 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Bringhurst, Robert.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1311/2004053913-d.html">http://catdir.loc.gov/catdir/enhancements/fy1311/2004053913-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> The 8th habit : from effectiveness to greatness ent://SD_ILS/0/SD_ILS:11796 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Covey, Stephen R.<br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2004<br/> Who stole my customer?? : winning strategies for creating and sustaining customer loyalty ent://SD_ILS/0/SD_ILS:21336 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Thompson, Harvey.<br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> High performers : recruiting &amp;amp; retaining top employees ent://SD_ILS/0/SD_ILS:28248 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Dubinsky, Alan J.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy042/2003277213.html">http://www.loc.gov/catdir/toc/fy042/2003277213.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/> Marketing insights from A to Z : 80 concepts every manager needs to know ent://SD_ILS/0/SD_ILS:11977 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Kotler, Philip.<br/>Books24x7 <a href="http://www.books24x7.com/marc.asp?bookid=12771">http://www.books24x7.com/marc.asp?bookid=12771</a> Ebook Library <a href="http://public.eblib.com/choice/publicfullrecord.aspx?p=152701">http://public.eblib.com/choice/publicfullrecord.aspx?p=152701</a> ebrary <a href="http://site.ebrary.com/id/10299243">http://site.ebrary.com/id/10299243</a> EBSCOhost <a href="http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=82571">http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=82571</a> MyiLibrary <a href="http://www.myilibrary.com?id=36368">http://www.myilibrary.com?id=36368</a><br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2003<br/> A framework for marketing management ent://SD_ILS/0/SD_ILS:11978 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Kotler, Philip.<br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> Good business : leadership, flow, and the making of meaning ent://SD_ILS/0/SD_ILS:12102 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Csikszentmihalyi, Mihaly.<br/>Sample text <a href="http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-s.html">http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-s.html</a> Table of contents <a href="http://catdir.loc.gov/catdir/toc/fy037/2003271099.html">http://catdir.loc.gov/catdir/toc/fy037/2003271099.html</a> Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-b.html">http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-b.html</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-d.html">http://catdir.loc.gov/catdir/enhancements/fy0719/2003271099-d.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> Authentic : how to make a living by being yourself ent://SD_ILS/0/SD_ILS:26340 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Crofts, Neil.<br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> Organizational behavior ent://SD_ILS/0/SD_ILS:19914 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Robbins, Stephen P., 1943-<br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2003<br/> Research methods for business students ent://SD_ILS/0/SD_ILS:21184 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Saunders, M. N. K.<br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> The handbook of project management : a practical guide to effective policies and procedures ent://SD_ILS/0/SD_ILS:21324 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Young, Trevor L. (Trevor Leonard), 1940-<br/>Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip041/2003005106.html">http://catdir.loc.gov/catdir/toc/ecip041/2003005106.html</a> Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012928519&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=012928519&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a> Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy0715/2003005106-d.html">http://catdir.loc.gov/catdir/enhancements/fy0715/2003005106-d.html</a><br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2003<br/> Personality and work : reconsidering the role of personality in organizations ent://SD_ILS/0/SD_ILS:27441 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Ryan, Ann Marie.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley031/2002155903.html">http://www.loc.gov/catdir/toc/wiley031/2002155903.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/wiley036/2002155903.html">http://www.loc.gov/catdir/description/wiley036/2002155903.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> Customer behaviour : consumer behaviour and beyond ent://SD_ILS/0/SD_ILS:27851 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Widing, Robert E.<br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/> We are all self-employed : how to take control of your career ent://SD_ILS/0/SD_ILS:28243 2025-06-18T02:57:30Z 2025-06-18T02:57:30Z by&#160;Hakim, Cliff, 1951-<br/>Format:&#160;Books<br/>Publication Date&#160;2003<br/>