Search Results for Satisfaction. - Narrowed by: Total quality management. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dSatisfaction.$0026qf$003dSUBJECT$002509Subject$002509Total$002bquality$002bmanagement.$002509Total$002bquality$002bmanagement.$0026ps$003d300?dt=list 2025-11-29T10:00:20Z Business process mapping : improving customer satisfaction. Workbook ent://SD_ILS/0/SD_ILS:39986 2025-11-29T10:00:20Z 2025-11-29T10:00:20Z by&#160;Jacka, J. Mike.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Quality management for organizational excellence : introduction to total quality ent://SD_ILS/0/SD_ILS:22656 2025-11-29T10:00:20Z 2025-11-29T10:00:20Z by&#160;Goetsch, David L.<br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/>