Search Results for Service industries. - Narrowed by: 1:IIEMSASirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dService$002bindustries.$0026qf$003dLIBRARY$002509Library$0025091$00253AIIEMSA$0025091$00253AIIEMSA$0026ps$003d300$0026isd$003dtrue?dt=list2025-05-17T14:54:01ZServices marketing : integrating customer focus across the firment://SD_ILS/0/SD_ILS:497262025-05-17T14:54:01Z2025-05-17T14:54:01Zby Zeithaml, Valarie A.<br/>Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html">http://catdir.loc.gov/catdir/enhancements/fy1205/2011051073-d.html</a><br/>Format: Books<br/>Publication Date 2024 2013<br/>The handbook of service business : management, marketing, innovation and internationalisationent://SD_ILS/0/SD_ILS:519622025-05-17T14:54:01Z2025-05-17T14:54:01Zby Bryson, J. R., 1963- editor.<br/>Format: Books<br/>Publication Date 2015<br/>Services marketing : an interactive approachent://SD_ILS/0/SD_ILS:509852025-05-17T14:54:01Z2025-05-17T14:54:01Zby Fisk, Raymond P.<br/>Format: Books<br/>Publication Date 2014<br/>Marketing plans for service businesses : a complete guideent://SD_ILS/0/SD_ILS:458692025-05-17T14:54:01Z2025-05-17T14:54:01Zby McDonald, Malcolm.<br/>Format: Books<br/>Publication Date 2011<br/>International handbook on the economics of corruption. Volume 2ent://SD_ILS/0/SD_ILS:489182025-05-17T14:54:01Z2025-05-17T14:54:01Zby Rose-Ackerman, Susan.<br/>Format: Books<br/>Publication Date 2011<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:526762025-05-17T14:54:01Z2025-05-17T14:54:01Zby Lovelock, Christopher H.<br/>Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=serviceetdoc_library=BVB01etdoc_number=018995769etline_number=0001etfunc_code=DB_RECORDSetservice_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=018995769&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2011<br/>Contemporary security managementent://SD_ILS/0/SD_ILS:541802025-05-17T14:54:01Z2025-05-17T14:54:01Zby Fay, John, 1934-<br/>Format: Books<br/>Publication Date 2011<br/>The handbook of innovation and services : a multi-disciplinary perspectiveent://SD_ILS/0/SD_ILS:416722025-05-17T14:54:01Z2025-05-17T14:54:01Zby Gallouj, Faïz.<br/>Format: Books<br/>Publication Date 2010<br/>Non-discrimination in international trade in services : 'likeness' in WTO/GATSent://SD_ILS/0/SD_ILS:455002025-05-17T14:54:01Z2025-05-17T14:54:01Zby Diebold, Nicolas F.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy1010/2010022111-d.html">http://www.loc.gov/catdir/enhancements/fy1010/2010022111-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/enhancements/fy1010/2010022111-t.html">http://www.loc.gov/catdir/enhancements/fy1010/2010022111-t.html</a>
Contributor biographical information <a href="http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-b.html">http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-b.html</a>
Publisher description <a href="http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-d.html">http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-d.html</a>
Table of contents only <a href="http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-t.html">http://catdir.loc.gov/catdir/enhancements/fy1010/2010022111-t.html</a><br/>Format: Books<br/>Publication Date 2010<br/>Input-output economics theory and applications : featuring Asian economiesent://SD_ILS/0/SD_ILS:439922025-05-17T14:54:01Z2025-05-17T14:54:01Zby Raa, Thijs ten.<br/><a href="http://ezproxy.lib.monash.edu.au/login?url=http://ebooks.worldscinet.com/ISBN/9789812833679/9789812833679.html">Full text available from World Scientific eBooks</a><br/>Format: Electronic Resources<br/>Publication Date 2010<br/>Services marketing : a contemporary approachent://SD_ILS/0/SD_ILS:228002025-05-17T14:54:01Z2025-05-17T14:54:01Zby Boshoff, Christo.<br/>Format: Books<br/>Publication Date 2009<br/>Services marketing : text and cases.ent://SD_ILS/0/SD_ILS:441062025-05-17T14:54:01Z2025-05-17T14:54:01Zby Baron, Steve (J. Steve)<br/>Format: Books<br/>Publication Date 2009<br/>Services marketing.ent://SD_ILS/0/SD_ILS:371922025-05-17T14:54:01Z2025-05-17T14:54:01Zby Zeithaml, Valarie A.<br/>Format: Books<br/>Publication Date 2008<br/>From products to services : insight and experience from companies which have embraced the service economyent://SD_ILS/0/SD_ILS:349172025-05-17T14:54:01Z2025-05-17T14:54:01Zby Young, Laurie, 1955-<br/>Format: Books<br/>Publication Date 2008<br/>Driving down cost : how to manage and cut costs - intelligentlyent://SD_ILS/0/SD_ILS:369042025-05-17T14:54:01Z2025-05-17T14:54:01Zby Wileman, Andrew.<br/>Format: Books<br/>Publication Date 2008<br/>Introduction to private securityent://SD_ILS/0/SD_ILS:511912025-05-17T14:54:01Z2025-05-17T14:54:01Zby Dempsey, John S.<br/>Format: Books<br/>Publication Date 2008<br/>WTO -- trade in servicesent://SD_ILS/0/SD_ILS:446822025-05-17T14:54:01Z2025-05-17T14:54:01Zby Wolfrum, Rudiger.<br/>Format: Books<br/>Publication Date 2008<br/>Services marketing : people, technology, strategyent://SD_ILS/0/SD_ILS:169912025-05-17T14:54:01Z2025-05-17T14:54:01Zby Lovelock, Christopher H.<br/><a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
<a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=017032662&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">Inhaltsverzeichnis</a>
Table of contents <a href="http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html">http://catdir.loc.gov/catdir/toc/ecip0618/2006024219.html</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016281588&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a>
Table of contents <a href="http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA">http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014972445&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA</a><br/>Format: Books<br/>Publication Date 2007<br/>Challenges of managing information quality in service organizationsent://SD_ILS/0/SD_ILS:338962025-05-17T14:54:01Z2025-05-17T14:54:01Zby Al-Hakim, Latif, 1946-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006019120.html">http://www.loc.gov/catdir/toc/ecip0615/2006019120.html</a><br/>Format: Books<br/>Publication Date 2007 2006<br/>Service management and marketing : customer management in service competitionent://SD_ILS/0/SD_ILS:320762025-05-17T14:54:01Z2025-05-17T14:54:01Zby Grèonroos, Christian, 1947-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip071/2006030743.html">http://www.loc.gov/catdir/toc/ecip071/2006030743.html</a><br/>Format: Books<br/>Publication Date 2007<br/>Services marketing : concepts, strategies &amp; casesent://SD_ILS/0/SD_ILS:316242025-05-17T14:54:01Z2025-05-17T14:54:01Zby Hoffman, K. Douglas.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy0607/2005934852.html">http://www.loc.gov/catdir/toc/fy0607/2005934852.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Services marketing managementent://SD_ILS/0/SD_ILS:319982025-05-17T14:54:01Z2025-05-17T14:54:01Zby Mudie, Peter.<br/>Format: Books<br/>Publication Date 2006<br/>Knowledge intensive business services : organizational forms and national institutionsent://SD_ILS/0/SD_ILS:325222025-05-17T14:54:01Z2025-05-17T14:54:01Zby Miozzo, Marcela, 1963-<br/>Format: Books<br/>Publication Date 2006<br/>Information quality management : theory and applicationsent://SD_ILS/0/SD_ILS:338992025-05-17T14:54:01Z2025-05-17T14:54:01Zby Al-Hakim, Latif, 1946-<br/>Table of contents only <a href="http://www.loc.gov/catdir/toc/ecip0615/2006019119.html">http://www.loc.gov/catdir/toc/ecip0615/2006019119.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Services marketing management : a strategic perspectiveent://SD_ILS/0/SD_ILS:315732025-05-17T14:54:01Z2025-05-17T14:54:01Zby Kasper, Hans.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip064/2005034528.html">http://www.loc.gov/catdir/toc/ecip064/2005034528.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Marketing plans for service businesses : a complete guideent://SD_ILS/0/SD_ILS:321532025-05-17T14:54:01Z2025-05-17T14:54:01Zby McDonald, Malcolm.<br/>Format: Books<br/>Publication Date 2006<br/>5S for service organizations and offices : a lean look at improvementsent://SD_ILS/0/SD_ILS:324002025-05-17T14:54:01Z2025-05-17T14:54:01Zby Sarkar, Debashis.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0518/2005024847.html">http://www.loc.gov/catdir/toc/ecip0518/2005024847.html</a><br/>Format: Books<br/>Publication Date 2006<br/>Improving service quality in the global economy : achieving high performance in public and private sectorsent://SD_ILS/0/SD_ILS:324852025-05-17T14:54:01Z2025-05-17T14:54:01Zby Milakovich, Michael E.<br/>Publisher description <a href="http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html">http://www.loc.gov/catdir/enhancements/fy0648/2005043912-d.html</a>
Table of contents only <a href="http://www.loc.gov/catdir/toc/fy0601/2005043912.html">http://www.loc.gov/catdir/toc/fy0601/2005043912.html</a><br/>Format: Books<br/>Publication Date 2006 2005<br/>Service productivity management : improving service performance using Data Envelopment Analysis (DEA)ent://SD_ILS/0/SD_ILS:325612025-05-17T14:54:01Z2025-05-17T14:54:01Zby Sherman, H. David.<br/>Format: Books<br/>Publication Date 2006<br/>Service is front stage : positioning services for value advantageent://SD_ILS/0/SD_ILS:470502025-05-17T14:54:01Z2025-05-17T14:54:01Zby Teboul, James<br/>Format: Regular print<br/>Publication Date 2006<br/>The economics of services : development and policyent://SD_ILS/0/SD_ILS:481772025-05-17T14:54:01Z2025-05-17T14:54:01Zby Jansson, Jan Owen.<br/>Format: Books<br/>Publication Date 2006<br/>Best face forward : why companies must improve their service interfaces with customersent://SD_ILS/0/SD_ILS:297752025-05-17T14:54:01Z2025-05-17T14:54:01Zby Rayport, Jeffrey F.<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/ecip0414/2004002104.html">http://www.loc.gov/catdir/toc/ecip0414/2004002104.html</a><br/>Format: Books<br/>Publication Date 2005<br/>The professional services firm bibleent://SD_ILS/0/SD_ILS:296982025-05-17T14:54:01Z2025-05-17T14:54:01Zby Baschab, John, 1968-<br/>Publisher description <a href="http://www.loc.gov/catdir/description/wiley042/2004011607.html">http://www.loc.gov/catdir/description/wiley042/2004011607.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/wiley041/2004011607.html">http://www.loc.gov/catdir/toc/wiley041/2004011607.html</a><br/>Format: Books<br/>Publication Date 2005<br/>Principles of services marketingent://SD_ILS/0/SD_ILS:297092025-05-17T14:54:01Z2025-05-17T14:54:01Zby Palmer, Adrian, 1955-<br/>Format: Books<br/>Publication Date 2005<br/>Service operations management : improving service deliveryent://SD_ILS/0/SD_ILS:297642025-05-17T14:54:01Z2025-05-17T14:54:01Zby Johnston, Robert.<br/>Format: Books<br/>Publication Date 2005<br/>Agency account handling : avoiding blood, sweat and tearsent://SD_ILS/0/SD_ILS:284162025-05-17T14:54:01Z2025-05-17T14:54:01Zby Sims, Michael.<br/>Contributor biographical information <a href="http://www.loc.gov/catdir/bios/wiley047/2003025316.html">http://www.loc.gov/catdir/bios/wiley047/2003025316.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley041/2003025316.html">http://www.loc.gov/catdir/description/wiley041/2003025316.html</a>
Table of contents <a href="http://www.loc.gov/catdir/toc/wiley041/2003025316.html">http://www.loc.gov/catdir/toc/wiley041/2003025316.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Journey to lean : making operational change stickent://SD_ILS/0/SD_ILS:294352025-05-17T14:54:01Z2025-05-17T14:54:01Zby Drew, John, 1970-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/hol051/2004041589.html">http://www.loc.gov/catdir/toc/hol051/2004041589.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/hol053/2004041589.html">http://www.loc.gov/catdir/description/hol053/2004041589.html</a>
Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol056/2004041589.html">http://www.loc.gov/catdir/bios/hol056/2004041589.html</a><br/>Format: Books<br/>Publication Date 2004<br/>Grasping service marketingent://SD_ILS/0/SD_ILS:201712025-05-17T14:54:01Z2025-05-17T14:54:01Zby Jordaan, Yolanda.<br/>Format: Books<br/>Publication Date 2004<br/>World city network : a global urban analysis / Peter J.ent://SD_ILS/0/SD_ILS:266402025-05-17T14:54:01Z2025-05-17T14:54:01Zby Taylor, Peter J.<br/>Format: Books<br/>Publication Date 2003<br/>Planning to implement service managementent://SD_ILS/0/SD_ILS:364832025-05-17T14:54:01Z2025-05-17T14:54:01Zby Lloyd, Vernon.<br/>Format: Books<br/>Publication Date 2002<br/>Principles of services marketingent://SD_ILS/0/SD_ILS:254152025-05-17T14:54:01Z2025-05-17T14:54:01Zby Palmer, Adrian, 1955-<br/>Format: Books<br/>Publication Date 2001<br/>Innovative planning for electronic commerce and enterprises : a reference modelent://SD_ILS/0/SD_ILS:230582025-05-17T14:54:01Z2025-05-17T14:54:01Zby Hsu, Cheng, 1951-<br/>Format: Books<br/>Publication Date 2000<br/>The media student's bookent://SD_ILS/0/SD_ILS:247172025-05-17T14:54:01Z2025-05-17T14:54:01Zby Branston, Gill.<br/>Format: Books<br/>Publication Date 1999<br/>Services marketing : a managerial perspectiveent://SD_ILS/0/SD_ILS:232642025-05-17T14:54:01Z2025-05-17T14:54:01Zby McColl, Rod, 1957-<br/>Format: Books<br/>Publication Date 1998<br/>Services marketingent://SD_ILS/0/SD_ILS:242502025-05-17T14:54:01Z2025-05-17T14:54:01Zby Kurtz, David L., 1941-<br/>Format: Books<br/>Publication Date 1998<br/>Handbook of human factors and ergonomicsent://SD_ILS/0/SD_ILS:271882025-05-17T14:54:01Z2025-05-17T14:54:01Zby Salvendy, Gavriel, 1938-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/wiley022/96051093.html">http://www.loc.gov/catdir/toc/wiley022/96051093.html</a>
Publisher description <a href="http://www.loc.gov/catdir/description/wiley0310/96051093.html">http://www.loc.gov/catdir/description/wiley0310/96051093.html</a><br/>Format: Books<br/>Publication Date 1997<br/>Marketing planning for servicesent://SD_ILS/0/SD_ILS:407422025-05-17T14:54:01Z2025-05-17T14:54:01Zby McDonald, Malcolm.<br/>Format: Books<br/>Publication Date 1996<br/>Quality management for information and library managersent://SD_ILS/0/SD_ILS:441712025-05-17T14:54:01Z2025-05-17T14:54:01Zby Brophy, Peter, 1950-<br/>Format: Books<br/>Publication Date 1996<br/>How to succeed in exporting and doing business internationallyent://SD_ILS/0/SD_ILS:392712025-05-17T14:54:01Z2025-05-17T14:54:01Zby Sletten, Eric, 1954-<br/>Format: Books<br/>Publication Date 1994<br/>