Search Results for Support services (Management) - Narrowed by: VC Waterfall SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dSupport$002bservices$002b$002528Management$002529$0026qf$003dLIBRARY$002509Library$0025091$00253AVCWF$002509VC$002bWaterfall$0026ps$003d300$0026isd$003dtrue?dt=list 2025-10-26T12:33:33Z A guide to service desk concepts ent://SD_ILS/0/SD_ILS:1519 2025-10-26T12:33:33Z 2025-10-26T12:33:33Z by&#160;Knapp, Donna.<br/>Format:&#160;Books<br/>Publication Date&#160;2010<br/> Introduction to help desk concepts and skills ent://SD_ILS/0/SD_ILS:9997 2025-10-26T12:33:33Z 2025-10-26T12:33:33Z by&#160;Sanderson, Susan M.<br/>Format:&#160;Electronic Resources<br/>Publication Date&#160;2004<br/>