Search Results for Technology. - Narrowed by: Knapp, Donna.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dTechnology.$0026qf$003dAUTHOR$002509Author$002509Knapp$00252C$002bDonna.$002509Knapp$00252C$002bDonna.$0026ps$003d300?dt=list2025-12-07T14:54:27ZA guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:14642025-12-07T14:54:27Z2025-12-07T14:54:27Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2011<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:15192025-12-07T14:54:27Z2025-12-07T14:54:27Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:102032025-12-07T14:54:27Z2025-12-07T14:54:27Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2005<br/>A guide to help desk conceptsent://SD_ILS/0/SD_ILS:119752025-12-07T14:54:27Z2025-12-07T14:54:27Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2003<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:242312025-12-07T14:54:27Z2025-12-07T14:54:27Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 1999<br/>