Search Results for Technology. - Narrowed by: Computer technical support.SirsiDynix Enterprisehttps://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dTechnology.$0026qf$003dSUBJECT$002509Subject$002509Computer$002btechnical$002bsupport.$002509Computer$002btechnical$002bsupport.$0026ps$003d300?dt=list2025-10-28T23:03:24ZA guide to service desk conceptsent://SD_ILS/0/SD_ILS:132025-10-28T23:03:24Z2025-10-28T23:03:24Zby Knapp, Donna, author.<br/><a href="https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live">https://ezproxy.iielearn.ac.za/login?url=http://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=2281846&site=ehost-live</a><br/>Format: Books<br/>Publication Date 2014<br/>A guide to service desk conceptsent://SD_ILS/0/SD_ILS:15192025-10-28T23:03:24Z2025-10-28T23:03:24Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2010<br/>Service support.ent://SD_ILS/0/SD_ILS:364812025-10-28T23:03:24Z2025-10-28T23:03:24Zby Great Britain. Office of Government Commerce.<br/>Format: Books<br/>Publication Date 2007 2000<br/>Measuring ITIL : measuring, reporting and modeling the IT service management metrics that matter most to IT senior executivesent://SD_ILS/0/SD_ILS:436712025-10-28T23:03:24Z2025-10-28T23:03:24Zby Steinberg, Randy A.<br/>Format: Books<br/>Publication Date 2006<br/>Introduction to help desk concepts and skillsent://SD_ILS/0/SD_ILS:99972025-10-28T23:03:24Z2025-10-28T23:03:24Zby Sanderson, Susan M.<br/>Format: Electronic Resources<br/>Publication Date 2004<br/>A guide to help desk conceptsent://SD_ILS/0/SD_ILS:119752025-10-28T23:03:24Z2025-10-28T23:03:24Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 2003<br/>A guide to customer service skills for the help desk professionalent://SD_ILS/0/SD_ILS:242312025-10-28T23:03:24Z2025-10-28T23:03:24Zby Knapp, Donna.<br/>Format: Books<br/>Publication Date 1999<br/>