Search Results for Total Quality Management. - Narrowed by: Customer services. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dTotal$002bQuality$002bManagement.$0026qf$003dSUBJECT$002509Subject$002509Customer$002bservices.$002509Customer$002bservices.$0026pe$003dd$00253A$0026ps$003d300?dt=list 2025-10-16T13:58:11Z Customer care excellence : how to create an effective customer focus ent://SD_ILS/0/SD_ILS:49426 2025-10-16T13:58:11Z 2025-10-16T13:58:11Z by&#160;Cook, Sarah, 1955-<br/>Format:&#160;Books<br/>Publication Date&#160;2008<br/> World class! : strategies for winning with your customer. ent://SD_ILS/0/SD_ILS:11221 2025-10-16T13:58:11Z 2025-10-16T13:58:11Z by&#160;Manning, Anthony D.<br/>Format:&#160;Books<br/>Publication Date&#160;1989<br/>