Search Results for Total Quality Management. - Narrowed by: Leadership. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dTotal$002bQuality$002bManagement.$0026qf$003dSUBJECT$002509Subject$002509Leadership.$002509Leadership.$0026ps$003d300$0026isd$003dtrue? 2025-07-21T11:55:25Z Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System ent://SD_ILS/0/SD_ILS:46355 2025-07-21T11:55:25Z 2025-07-21T11:55:25Z by&#160;Michelli, Joseph A., 1960-<br/>Format:&#160;Books<br/>Publication Date&#160;2011<br/> Leading change ent://SD_ILS/0/SD_ILS:13608 2025-07-21T11:55:25Z 2025-07-21T11:55:25Z by&#160;Kotter, John P., 1947-<br/>Table of contents <a href="http://lcweb.loc.gov/catdir/toc/96-20263.html">http://lcweb.loc.gov/catdir/toc/96-20263.html</a> Table of contents <a href="http://lcweb.loc.gov/catdir/toc/96020263.html">http://lcweb.loc.gov/catdir/toc/96020263.html</a> Table of contents <a href="http://www.gbv.de/dms/hbz/toc/ht007365423.pdf">http://www.gbv.de/dms/hbz/toc/ht007365423.pdf</a><br/>Format:&#160;Books<br/>Publication Date&#160;1996<br/>