Search Results for Total quality management - Narrowed by: Business planning. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dTotal$002bquality$002bmanagement$0026qf$003dSUBJECT$002509Subject$002509Business$002bplanning.$002509Business$002bplanning.$0026ps$003d300?dt=list 2025-10-05T13:59:08Z Business process mapping : improving customer satisfaction. Workbook ent://SD_ILS/0/SD_ILS:39986 2025-10-05T13:59:08Z 2025-10-05T13:59:08Z by&#160;Jacka, J. Mike.<br/>Format:&#160;Books<br/>Publication Date&#160;2009<br/> Growing and managing an entrepreneurial business ent://SD_ILS/0/SD_ILS:13212 2025-10-05T13:59:08Z 2025-10-05T13:59:08Z by&#160;Allen, Kathleen R.<br/>Format:&#160;Books<br/>Publication Date&#160;1999<br/>