Search Results for Urbanization. - Narrowed by: Customer relations. SirsiDynix Enterprise https://libraryconnect.iie.ac.za/client/en_US/iie/iie/qu$003dUrbanization.$0026qf$003dSUBJECT$002509Subject$002509Customer$002brelations.$002509Customer$002brelations.$0026pe$003dd$00253A$0026ps$003d300?dt=list 2025-10-14T16:23:39Z Managing service excellence : the ultimate guide to building and maintaining a customer-centric organization ent://SD_ILS/0/SD_ILS:57591 2025-10-14T16:23:39Z 2025-10-14T16:23:39Z by&#160;Crutcher, C. William, author.<br/>Format:&#160;Books<br/>Publication Date&#160;2014<br/> Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work ent://SD_ILS/0/SD_ILS:51019 2025-10-14T16:23:39Z 2025-10-14T16:23:39Z by&#160;Grandey, Alicia.<br/>Format:&#160;Books<br/>Publication Date&#160;2013<br/> Implementing strategic change : tools for transforming an organization ent://SD_ILS/0/SD_ILS:31430 2025-10-14T16:23:39Z 2025-10-14T16:23:39Z by&#160;Hoisington, Steven H., 1953-<br/>Format:&#160;Books<br/>Publication Date&#160;2005<br/> Culture and positioning as determinants of strategy : personality and the business organization ent://SD_ILS/0/SD_ILS:29076 2025-10-14T16:23:39Z 2025-10-14T16:23:39Z by&#160;Ellson, Tony, 1953-<br/>Table of contents <a href="http://www.loc.gov/catdir/toc/fy046/2003065683.html">http://www.loc.gov/catdir/toc/fy046/2003065683.html</a> Publisher description <a href="http://www.loc.gov/catdir/description/hol053/2003065683.html">http://www.loc.gov/catdir/description/hol053/2003065683.html</a> Contributor biographical information <a href="http://www.loc.gov/catdir/bios/hol056/2003065683.html">http://www.loc.gov/catdir/bios/hol056/2003065683.html</a><br/>Format:&#160;Books<br/>Publication Date&#160;2004<br/>