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11 Results Found

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Bottom-line call center management : creating a culture of accountability and excellent customer service

Butler, David L. (David Lawrence)

Format:

Books

Publication Date

2004

Excerpt:

Bottom-line call center management : creating a culture of accountability and excellent customer

Available: Copies:

C# Data Structures and Algorithms Explore the possibilities of C# for developing a variety of efficient applications.

Jamro, Marcin.

EBSCO https://ezproxy.iielearn.ac.za/login?url=https://search.ebscohost.com/login.aspx?direct=true&db=nlebk&AN=1801029&site=ehost-live&scope=site

Format:

Books

Publication Date

2018

Excerpt:

- reversing words; Example - Tower of Hanoi; Queues; Example - call center with a single consultant; Example

Available: Copies:

The other end of the line

Metcalfe, Jesse, 1978-

Format:

Video disc

Publication Date

2009 2008

Excerpt:

Call center agents -- India -- Bombay -- Drama.

Available: Copies:

The call centre training handbook : a complete guide to learning & development in contact centres

Wilson, John P. (John Peter), 1955 August 11-

Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html

Format:

Books

Publication Date

2009

Excerpt:

The call centre training handbook : a complete guide to learning & development in contact centres /

Available: Copies:

Operations & management principles for contact centres

Hoffmann, Esther C.

Format:

Books

Publication Date

2007

Excerpt:

Call centers -- Management.

Available: Copies:

The silence of the rational center : why American foreign policy is failing

Halper, Stefan A.

Table of contents only http://www.loc.gov/catdir/toc/ecip074/2006032291.html

Format:

Books

Publication Date

2007

Excerpt:

The silence of the rational center : why American foreign policy is failing / Halper, Stefan A.

Available: Copies:

Call centres and human resource management : a cross-national perspective

Deery, Steve.

Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html

Format:

Books

Publication Date

2004

Excerpt:

Call centers -- Great Britain -- Personnel management.

Available: Copies:

The inspired workspace : interior designs for creativity & productivity

Zelinsky, Marilyn.

Table of contents http://catdir.loc.gov/catdir/toc/fy043/2002008185.html

Format:

Books

Publication Date

2002

Excerpt:

village : Campus MLC/Lend Lease -- Nesting place : Accenture -- The sound of silence : Orange Call Center

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Call centre effectiveness

Els, Lien.

Format:

Books

Publication Date

2000

Excerpt:

Call centre effectiveness / Els, Lien.

Available: Copies:

10.

Call centre management

Menday, Janette

Format:

Books

Publication Date

1996

Excerpt:

Call centre management Menday, Janette

Available: Copies:

11.

Call centre management : a practical guide

Menday, Janette.

Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008165534&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA

Format:

Books

Publication Date

1996

Excerpt:

Call centre management : a practical guide / Menday, Janette.

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