IIE Logo

IIE
Switch to list view
Switch to thumbnail view
Select an Action
8 Results Found Subscribe to search results
00000000IIE
Print
1. 
Cover image for The call centre training handbook : a complete guide to learning & development in contact centres
The call centre training handbook : a complete guide to learning & development in contact centres
by 
Wilson, John P. (John Peter), 1955 August 11-
Table of contents http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-t.html
Contributor biographical information http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-b.html
Publisher description http://catdir.loc.gov/catdir/enhancements/fy0906/2008031241-d.html
Format: 
Books
Publication Date 
2009
Excerpt: 
The call centre training handbook : a complete guide to learning & development in contact centres /
Available: Copies:
2. 
Cover image for Operations & management principles for contact centres
Operations & management principles for contact centres
by 
Hoffmann, Esther C.
Format: 
Books
Publication Date 
2007
Excerpt: 
Call centers -- Management.
Available: Copies:
3. 
Cover image for Introduction to cataloging and classification
Introduction to cataloging and classification
by 
Taylor, Arlene G., 1941-
Table of contents only http://www.loc.gov/catdir/toc/ecip0612/2006011701.html
Format: 
Books
Publication Date 
2006
Excerpt: 
-- 19. Processing centers, networking, and cooperative programs -- 20. Catalog management -- App
Available: Copies:
4. 
Cover image for Call centres and human resource management : a cross-national perspective
Call centres and human resource management : a cross-national perspective
Call centres and human resource management : a cross-national perspective
by 
Deery, Steve.
Table of contents http://www.loc.gov/catdir/toc/hol041/2003059603.html
Publisher description http://www.loc.gov/catdir/description/hol041/2003059603.html
Format: 
Books
Publication Date 
2004
Excerpt: 
Call centres and human resource management : a cross-national perspective / Deery, Steve.
Available: Copies:
5. 
Cover image for Bottom-line call center management : creating a culture of accountability and excellent customer service
Bottom-line call center management : creating a culture of accountability and excellent customer service
by 
Butler, David L. (David Lawrence)
Format: 
Books
Publication Date 
2004
Excerpt: 
Bottom-line call center management : creating a culture of accountability and excellent customer
Available: Copies:
6. 
Cover image for How to measure human resources management
How to measure human resources management
by 
Fitz-enz, Jac.
Table of contents http://digitool.hbz-nrw.de:1801/webclient/DeliveryManager?application=DIGITOOL-3&owner=resourcediscovery&custom_att_2=simple_viewer&user=GUEST&pid=734587
Contributor biographical information http://catdir.loc.gov/catdir/bios/mh041/2001056212.html
Format: 
Books
Publication Date 
2002
Excerpt: 
How to measure human resources management / Fitz-enz, Jac.
Available: Copies:
7. 
Cover image for Call centre effectiveness
Call centre effectiveness
Call centre effectiveness
by 
Els, Lien.
Format: 
Books
Publication Date 
2000
Excerpt: 
Call centers -- Management.
Available: Copies:
8. 
Cover image for Call centre management : a practical guide
Call centre management : a practical guide
Call centre management : a practical guide
by 
Menday, Janette.
Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008165534&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Format: 
Books
Publication Date 
1996
Excerpt: 
Call centre management : a practical guide / Menday, Janette.
Available: Copies:
Limit Search Results
Access Level
Author
Format
Item Category 1
Material Type
Language
Library
Shelf Location
Publication Date
Subject
Item Available
Advanced Search Location