Global IT outsourcing : software development across borders

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Title:

Author:

Sahay, Sundeep.

ISBN:

9780521816045

Personal Author:

Sahay, Sundeep.

Publication Information:

New York : Cambridge University Press, 2003.

Physical Description:

xvi, 265 p. ; 26 cm.

Contents:

1. Introducing the phenomenon of global software work -- 2. Globalization and global software work -- 3. GlobTel's GSA programme in India -- 4. The GlobTel-Witech relationship: a 'standardization' perspective -- 5. Global software work: an identity perspective -- 6. The GlobTel-MCI relationship: the dialectics of space and place -- 7. Managing the knowledge transfer process: the case of Sierra and its Indian subsidiary -- 8. The case of Gowing and Eron GSA: power and control -- 9. Cross-cultural communication challenges: GSAs between Japanese and Indian firms -- 10. Reflections and synthesis on theoretical insights -- 11. Managerial implications.

Abstract:

"This book offers key insights into how to manage software development across international boundaries. It is based on a series of case studies looking at the relationships between firms from North America, the UK, Japan and Korea and Indian software houses. In these case studies, which have typically been compiled over a 3-4-year timespan, the authors analyse the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs)."--BOOK JACKET.

Subject Term:

Computer software industry -- Subcontracting.

Computer software -- Development -- Management.

Information technology -- Management.

Strategic alliances (Business)

Globalization -- Economic aspects.

Added Author:

Krishna, S.

Nicholson, Brian, 1967-

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168020375354	005.0687 S131G 2003	1	Searching... Unknown
Searching... 1:IIEMSA	1:GEN-BOOK	33168025407699	005.0687 S131G 2003	2	Searching... Unknown

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Summary

This book offers key insights into how to manage software development across international boundaries. It is based on a series of case studies looking at the relationships between firms from North America, the UK, Japan and Korea with Indian software houses. In these case studies, which have typically been compiled over a 3-4 year timespan, the authors analyse the multi-faceted challenges encountered in managing these Global Software Alliances (GSAs). These challenges range from the conflicts that managers face when dealing with distance, to the tensions of transferring knowledge across time and space, to issues in trying to establish universal standards in a context of constant change, and the problems of identity that developers and clients experience in having to deal with different organizations and countries. Throughout the book, the authors draw on their extensive research and experience to offer constructive advice on how to manage GSAs more effectively.