The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Cover image for The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers

Title:

Author:

Carlaw, Peggy.

ISBN:

9780070779747

Personal Author:

Carlaw, Peggy.

Publication Information:

New York : McGraw-Hill, c1999.

Physical Description:

xiv, 209 p. : ill. ; 24 cm.

Subject Term:

Customer services -- Management.

Customer services -- Training.

Customer services -- Employee participation.

Added Author:

Deming, Vashudha Kathleen.

Copies:

Available:*

Library	Material Type	Item Barcode	Shelf Number	Copy	Status
Searching... 1:IIEMSA	1:GEN-BOOK	33168015741164	658.812 C278B 1998	1	Searching... Unknown

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

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