Customer service management : a holistic approach
Title:
Customer service management : a holistic approach
Author:
Engelbrecht, Eugene.
ISBN:
9781869286064
Personal Author:
Publication Information:
Pretoria : Van Schaik, 2011.
Physical Description:
vii, 152 pages
General Note:
Originally published: Claremont [Western Cape] : New Africa Education, 2007.
Contents:
Who cares about customer service? -- Close encounters of the customer kind -- Say what? -- Customer care, and I mean care -- Absolutely fabulous -- The weakest link -- Example of a customer service plan -- Example of a communication strategy.