Title:
The definitive personal assistant & secretarial handbook : a best-practice guide for all secretaries, PAs, office managers and executive assistants
Author:
France, Sue.
ISBN:
9780749453459
Personal Author:
Publication Information:
London ; Philadelphia : Kogan Page, 2009.
Physical Description:
x, 246 p. : ill. ; 24 cm.
General Note:
Includes index.
Contents:
1. Relationship management -- 2. Communication skills -- 3. Confidence, self-belief and goal setting -- 4. Dealing with difficult people and managing conflict -- 5. Time, organising and stress management -- 6. Organising meetings and events -- 7. Presentations -- 8. Ergonomics : your health and safety -- 9. Networking -- 10. A chapter to share with your boss -- 11. Conclusion -- App. 1. Personal strengths assessment form -- App. 2. Personal development plan (PDP) -- App. 3. Preferred thought-processing style -- App. 4. Proforma for goal setting -- App. 5. Problem-solving master.
Electronic Access:
Contributor biographical information http://www.loc.gov/catdir/enhancements/fy1005/2009009614-b.htmlPublisher description http://www.loc.gov/catdir/enhancements/fy1005/2009009614-d.html
Table of contents only http://www.loc.gov/catdir/enhancements/fy1005/2009009614-t.html