Understanding the benefits and impact of communities of practice / Michael A. Fontaine, David R. Millen -- Overcoming knowledge barriers with communities of practice: lessons learned through practical experience / Eric L. Lesser, Michael A. Fontaine -- Cultivating a community of practice between business and IT / Valerie A. Martin, Tally Hatzakis and Mark Lycett -- The paradox of communities of practice: knowledge sharing between communities / Donald Hislop -- Investigating the influence that media richness has on learning in a community of practice: a case study at Oresund Bridge / Andrew Schenkel -- CoPs for cops: managing and creating knowledge through networked expertise / Maarten de Laat, Wim Broer -- Communities of practice in the Royal National Lifeboat Institution / Roger Kolbotn -- Innoversity in communities of practice / Susanne Justesen -- User networks as sources of innovation / Anders Lundkvist -- Building customer communities of practice for business value: success factors profiled from Saba software and other case studies / Brook Manville -- Creating a multi-company community of practice for chief information officers / John Moran, Lee Weimer -- Viable communities within organizational contexts: creating and sustaining viability in communities of practice at Siemens AG / Benjamin Frost and Stefan Schoen -- Best practices: developing communities that provide business value / Wesley C. Vestal and Kimberly Lopez -- Building sustainable communities of practice / Bronwyn Stuckey, John D. Smith -- How information technologies can help build and sustain an organization's communities of practice: spanning the socio-technical divide? / Laurence Lock Lee, Mark Neff -- Building a community of practice: technological and social implications for a distributed team / Pete Bradshaw, Stephen Powell, and Ian Terrell -- Facilitator toolkit for building and sustaining virtual communities of practice / Lisa Kimball and Amy Ladd -- The use of intranets: the missing link between communities of practice and networks of practice? / Emmanuelle Vaast -- Extending richness with reach: participation and knowledge exchange in electronic networks of practice / Robin Teigland, Molly McLure Wasko -- Trusting the knowledge of large online communities: strategies for leading from behind / John S. Storck, Lauren E. Storck -- Double agents: visible and invisible work in an online community of practice / Elisabeth Davenport -- Cultivating a public sector knowledge management community of practice / Shawn Callahan -- Click connect and coalesce for NGOs: exploring the intersection between online networks, cops and events / Nancy White -- Where did that community go? - communities of practice that "disappear" / Patricia Gongla, Christine R. Rizzuto.eral studies cla